Entry-level. Must be available to work a flexible full-time schedule with a weekend rotation and hours varying Monday–Friday, on-site in Overland Park, Kan.
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Reports to Vice President and Director of Ticket Operations
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Responsibilities & Job Duties (include, but are not limited to)
- Work with marketplace representatives at StubHub, Vivid Seats, SeatGeek and others to manage issues on Tickets For Less orders
- Provide best in class customer service to our marketplace customers – assisting customers with accessing mobile tickets, etc.
- Monitor and respond to critical emails to insure appropriate processing of orders
- Assist with inventory management and optimizing order processing – syncing accounts, attaching PDFs/barcodes, etc.
- Utilize internal and external technology to process and fulfill orders
- Work in the Point of Sale to input new and renewed ticketing inventory
- Work collaboratively with other team members to achieve department and company goals
- Assist with special operations projects as needed
- Handles day-to-day activities to ensure business processes and functions run smoothly
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Qualifications
- Bachelor’s degree in a related field preferred
- Must have a passion for sports and/or live entertainment
- Retail, travel, event or sports experience considered a plus
- Excellent communication skills, including verbal & written
- Self-motivation and strong organizational skills required
- Must be able to work independently and as part of a team in a group setting
- Strong ability to multi-task
- Must be available to work under pressure in a fast-paced environment
- Must have an eye for detail
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Benefits
- Competitive Salary
- 401k with Company Match
- Unlimited Vacation
- Medical/Dental/Vision Insurance/Short-Term & Long-Term Disability
- Life Insurance
- Paid Maternity Leave
- Eligible for two raises per year
- $1,000 Employee Ticket Credit
- Discretionary Performance Bonuses
- Company Kitchen with Free Snacks and Drinks
- Employee Referral Program
- Quarterly Company Paid Outings
- Casual dress code
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