Operations Manager

Title: Operations Manager

Reports To: General Manager

Based Out of: Ann Arbor, MI

About Us:

We are a family entertainment company with locations across the United States. We are continually expanding and are looking for individuals who like to think outside the box, utilize their entrepreneurial skills, expand their horizons and grow with us.

The Position:

Launch Operations Managers assist the General Manager in day-to-day operations ensuring a safe and efficient park operation at all times. The Operations Manager provides leadership and guidance to park staff while adhering to all park policies & procedures.This position is responsible for ensuring that we are consistently delivering awesome customer service to each and every guest.

Duties & Responsibilities:

General Administration

• Understand completely all policies, procedures, standards, specifications, guidelines and training programs.
• Manage merchandise including clothing, shoes, socks, pens or related material.
• Inventory management and ordering.
• Store opening & closing duties.
• Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
• Provide advice and suggestions to the Manager as needed.
• Promotes good business principles by never discussing company business in public areas or with customers.
• Maintains a friendly, courteous and cheerful demeanor at all times.

Marketing, Programs and Events

• Managing special events (lockouts, corporate events, bachelor parties, youth groups).
• Oversee event staffing plans
• Work hand in hand with office staff to set up appearances, giveaways & community outreach.

Financial

• Performs and/or oversees regular inventory procedures, including ordering, taking physical inventories, controlling waste, etc.
• Implements strategies for improving cost controls.
• Assign tills to cashiers.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with facility policies and procedures.
• Compile and balance cash receipts at the end of the day/shift.
• Manage labor based on daily business changes while ensuring that all positions are staffed when and as needed and labor cost objectives are met.

Operational

• Monitors the workplace safety program.
• Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
• Ensure that all customers are receiving the proper jump service according to company standards.
• Ensure that all food and products are consistently prepared and served according to the facility’s recipes, portioning, cooking and serving standards.
• Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
• Oversee the health and safety of customers and staff at Launch Trampoline Park
• Fill in where needed to ensure guest service standards and efficient operations.
• Supervise and participate in jump area, kitchen and cafe area cleaning.
• Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the facility’s preventative maintenance programs.
• Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the facility’s receiving policies and procedures.
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the facility, employees and guests.
• Resolve guest complaints.

Technology

• Master the point-of-sale, online booking and event scheduling software.
• Develop a proficiency in Google Suite

Staff Management

• Assist General Manager in making employment and termination decisions.
• Develop and foster a work environment where all employees are free from harassment of any kind.
• Be knowledgeable of facility policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.
• Identify and train leaders for each area of the park.
• Train and develop supervisors.
• Report employee misconduct to the General Manager.

Perform any other duties as assigned, requested or deemed necessary by the General Manager.

Launch Entertainment