Senior Sales Account Manager – Audiovisual /Live Event Production
Job description
We are seeking a Senior Client Services Manager to join our team of high-energy live events professionals, this is a sales position for someone with years of experience in audiovisual rental quoting and live audiovisual production, such as touring, music festivals, corporate general sessions, etc. You must possess a strong working knowledge (sales focused) of AV equipment, including Consoles, Line Arrays, Profile Fixtures, Broadcast Cameras, LED Walls, Truss Structures, Mobile Stages, etc.
WHO IS AV VEGAS?
AV Vegas is a Las Vegas, NV based event production company specializing in live entertainment, corporate audiovisual, sound, lighting, video, staging, and backline rentals. Our customers are regularly requesting custom quotes for their special events and we need you to help us convert those requests into sales at our Las Vegas Office!
As a rental house, we send out well-maintained gear on demand. As a production house, we own, design, build, and operate one-of-a-kind events. We specialized in taking on unique challenges that make for awesome moments of unparalleled job satisfaction. Our area of operation includes the Las Vegas metro area, Laughlin, Nevada, other outlying cities, and occasional events in Utah or California. We are a locally focused company so this position is a good fit for someone who wants to stay close to home!
JOB DESCRIPTION
The Senior Client Services Manager’s primary responsibility will be to grow and maintain a portfolio of clients thru delivering the highest level of client satisfaction and retention possible, with a focus on some of our largest customers and highest profile events. The focus of the Client Services Manager should be on actively pursuing new business, closing sales, and providing high levels of customer service and proactive communication to existing clients and the internal team as well as driving the overall execution of internal sales processes. Internal processes will begin with the development of new business, order approval process and continue through the successful execution on show-site by our team of technicians and production managers. Client referrals will also be an expectation of this role as the Client Services Manager will be highly visible to customers. A secondary responsibility of the Senior Client Services Manager will be to mentor Junior CSM’s and PM’s, sharing your experience and knowledge with those who are getting into this exciting industry.
QUALIFICATIONS
- A strong understanding of the AV Industry with at least 3 years experience working directly with audio visual equipment in Concerts, General Sessions, Breakout Rooms, Live Events, Special Events with at least 5,000 – 100,000+ attendees in both the high-end Corporate Event and Convention
- Must know how to work with Touring companies and their riders to ensure proper setups and accurate proposals
- Must possess a strong technical working knowledge of equipment that will establish credible and respected leadership of the technical crew, including Consoles, Line Arrays, Profile Fixtures, Broadcast Cameras, Mobile Stages, and more.
- Strong negotiation skills are necessary to close sales with a wide range of budgets.
- Ability to work as part of a team, understand clients’ perspective and have excellent organizational and multitasking skills.
- Administrative skills are a high priority and should include professional writing skills, effective use of business tools, and excellent written and phone communication skills are necessary.
- Must possess superior customer service skills in order to work well with both internal and external customers.
- Skills should include planning, organization, self-motivation, responsibility, dependability, adaptability, ability to problem solve and communicate effectively. Ability to manage multiple tasks simultaneously, and effectively handle stressful situations. Strong interpersonal skills; and the ability to work with diverse groups.
DUTIES AND RESPONSIBILITIES (include but are not limited to)
- Act as liaison between client and internal teams
- Act as primary point of contact for key sales opportunities
- Lead the building of proposals and RFP responses
- Read technical drawings and band riders, then generate accurate proposals for these events.
- Maintain accurate and well-organized communications
- Maintain timely response and delivery of sales quotations
- Ensure orders move smoothly through internal approval process
- Track the sales process inside our CRM system
- Ensure that each client’s needs and goals are clearly communicated and represented
- Ensure consistent high levels of Client Satisfaction and Retention for assigned portfolio
- Solicit and receive constant feedback from client on level of satisfaction, areas for improvement and areas of success
- Constructively share feedback with internal teams on a consistent and real-time basis
- Work with Sales, Marketing, Creative, Operations and Accounting to ensure proper execution of internal processes that result in high client satisfaction and retention
- Attend in-person client/site visits as necessary
- Make any changes needed to order before, during or after show that effect invoice
- Work with Accounting and Operations team post-show to ensure a timely and accurate invoice is produced to client
- Work closely with all internal departments and individuals to deliver the highest level of profitability on every event
- Review every order at least 1 week prior to the event to ensure it is complete and accurate while also maximizing the use of internal inventory and people
- Work with Operations to identify additional savings opportunities that maintain the highest level of quality
- Revise orders based upon client changes/adds and distribute new budget to the Client and/or Sales Director
- Maintain on-site presence at shows when required or appropriate
- Travels to be on-site from set-up through strike for all Convention Services events to ensure the highest client satisfaction through face-to-face contact
- Travels to be on-site for a predetermined time period for key or unique Corporate
- Events to ensure the highest client satisfaction through face-to-face contact
- Act as primary point of contact for client when on-site
- Take and post job site photos on company social media accounts
- Create adequate backup plans for client contact coverage for instances where it is not possible to be on-site
- Help build/revise orders for proposals as necessary to ensure timely and accurate quotes are delivered to each client
- Interact with prospect to build relationship along-side the assigned PM to minimize transition needed once the business is confirmed
- Create Post-Show Report for Client on all shows
- Report to consist of both positive and negative results from show and contain feedback from client
- Review report with any appropriate parties (including client when appropriate)
DESIRED COMPUTER SKILLS
- Standard team tools include: Flex Rental Solutions (Flex 5), Google Workspace, Slack, ZohoCRM, Gmail, Outlook
COMPENSATION
- Salary (DOE & Revenue) $75,000 – $120,000/yr
- Generous Discretionary Bonuses
BENEFITS
- Health, Dental, & Vision insurance (Company pays 75%)
- Retirement plan 100% company funded
- Generous Paid Vacation (starts 90 days after hire date)
- Sick time is routinely approved (within reason) and does not affect PTO balance
- Slushy Machine in the summertime (exactly what you’ve always wanted)
- Raiders’ Home Game Tickets 😉
- We are a “small” business that does BIG events, at AV Vegas you will work with peers, managers, & owners who work full time, love production, and respect you as a person and not just a number.
Benefits:
- 100% Company Funded Profit Sharing Plan
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
AV Vegas Productions
Related jobs:
Casting Wrangler for Film Production
Job Description
A Los Angeles production is seeking a casting wrangler to assist with talent coordination. This role is ideal for individuals with strong communication skills and experience managing talent on set.
Job Responsibilities
- Coordinate and manage talent on set
- Assist with casting logistics
- Communicate with production and talent
- Ensure smooth talent flow during filming
Requirements
- Strong organizational and communication skills
- Experience working with talent preferred
- Ability to multitask in a fast-paced environment
- Based in Los Angeles
Compensation
- $200–$300 per day (approx. 4 hours)
- Valuable on-set coordination experience
Runner for Film Production Crew
Job Description
A Los Angeles production is seeking runners to assist with various on-set needs. This role is ideal for individuals looking to gain hands-on experience in the entertainment industry.
Job Responsibilities
- Run errands across set
- Assist different departments
- Support setup and breakdown
- Maintain efficiency on set
Requirements
- Reliable and punctual
- Strong communication skills
- Ability to multitask
- Must be local to Los Angeles
Compensation
- $100–$200 per day (3 hours)
- Great entry-level opportunity
Production Assistant for Film Crew
Job Description
A Los Angeles production is hiring production assistants to support daily operations on set. This is a great entry-level opportunity for those looking to start a career in film.
Job Responsibilities
- Assist with general production tasks
- Support crew across departments
- Maintain organization on set
- Run errands as needed
Requirements
- Strong work ethic and reliability
- Ability to follow instructions
- Interest in film production
- Must be local to Los Angeles
Compensation
- $100–$200 per day (3 hours)
- Entry-level production opportunity
Props Specialist for Film Production
Job Description
A Los Angeles production is hiring a props specialist to support the art department. This role involves sourcing and managing props for various scenes.
Job Responsibilities
- Source and organize props
- Maintain prop inventory
- Collaborate with art department
- Ensure props match creative vision
Requirements
- Experience with props or set work
- Strong organization skills
- Ability to multitask
- Must be local to Los Angeles
Compensation
- $500–$800 per day
- On-set production experience
Set Designer for Film Production
Job Description
A production team in Los Angeles is seeking a creative set designer to build and style environments for an upcoming shoot. This role is ideal for those with strong visual design skills.
Job Responsibilities
- Design and execute set concepts
- Collaborate with art and creative teams
- Prepare and adjust sets as needed
- Ensure visual consistency
Requirements
- Experience in set design or art direction
- Creative and detail-oriented
- Ability to meet deadlines
- Must be local to Los Angeles
Compensation
- $500–$1,500 per day
- Opportunity to showcase creative work
Gaffer for Film Production
Job Description
A Los Angeles production is looking for a gaffer to support lighting needs on set. This role is ideal for professionals experienced in film lighting setups.
Job Responsibilities
- Set up and manage lighting equipment
- Work with the director of photography
- Maintain lighting consistency
- Follow safety protocols
Requirements
- Experience as a gaffer
- Strong knowledge of lighting systems
- Reliable and team-oriented
- Must be local to Los Angeles
Compensation
- $500–$1,000 per day
- Professional production experience
Assistant Wardrobe Stylist and Props Assistant
Job Description
A Los Angeles production is hiring an assistant wardrobe stylist and props assistant to support the creative team. This role is perfect for individuals with a passion for styling and set preparation.
Job Responsibilities
- Assist with wardrobe styling and prop organization
- Support wardrobe and art departments on set
- Maintain organization of costumes and props
- Follow direction from department leads
Requirements
- Experience in wardrobe or props preferred
- Strong attention to detail
- Ability to work efficiently on set
- Must be local to Los Angeles
Compensation
- $300 per day (3 hours)
- Hands-on production experience
Music Artist with Equipment for Film Production
Job Description
A Los Angeles production is seeking a skilled music artist with their own equipment to support an upcoming shoot. This role is ideal for creative professionals who can bring energy and technical expertise to a fast-paced production environment.
Job Responsibilities
- Provide music or DJ services during filming
- Set up and manage your own equipment
- Collaborate with the production team to match the project’s tone
- Maintain professionalism on set
Requirements
- Experienced music artist with own kit
- Strong understanding of live or on-set audio
- Reliable and professional
- Must be local to Los Angeles
Compensation
- $600–$1,200 per day
- Opportunity to work on a professional production
Gaffer with Grip Truck for Film Production
Job Description
A Los Angeles production is seeking an experienced gaffer with a grip truck to support lighting operations. This role is essential to achieving the visual quality of the project and requires technical expertise.
Job Responsibilities
- Manage lighting setup and execution on set
- Provide and operate a grip truck
- Collaborate with the cinematography team
- Ensure safe and efficient lighting practices
Requirements
- Experienced gaffer with grip truck
- Strong knowledge of lighting equipment
- Ability to work on a professional set
- Based in Los Angeles
Compensation
- $1,500–$2,500 per day
- Key role in production lighting
Job Description
A production team is seeking experienced and motivated crew members for an upcoming shoot in Los Angeles. This is a paid opportunity open to non-union professionals. The team is looking to fill multiple key roles across production, including hair and makeup, wardrobe, lighting, set design, and on-set support staff. Ideal candidates are reliable, collaborative, and ready to contribute to a fast-paced production environment.
Job Responsibilities
MU&H Artist (with kit)
- Provide professional makeup and hairstyling for talent
- Maintain continuity and touch-ups throughout filming
- Bring and manage personal kit and supplies
Assistant Wardrobe Stylist / Props
- Assist with wardrobe preparation and styling on set
- Help manage props and ensure continuity
- Support quick changes and organization
Gaffer (with grip truck)
- Oversee lighting setup and execution
- Provide and manage grip truck equipment
- Collaborate with director and cinematographer
Gaffer
- Assist in lighting setup and breakdown
- Ensure proper lighting execution for scenes
Set Designer
- Design and execute set aesthetics
- Coordinate with production team for visual consistency
Props
- Source, organize, and manage props on set
- Ensure proper placement and continuity
Casting Wrangler
- Coordinate and manage talent on set
- Assist with scheduling and organization
Production Assistant (PA)
- Provide general on-set support
- Assist departments as needed
Runner
- Handle errands and logistical tasks
- Support production team operations
Requirements
- Prior experience in the applied role
- Strong communication and teamwork skills
- Ability to work efficiently in a production environment
- Must be available for the full production schedule
- Portfolio, resume, or relevant work samples preferred
Compensation
- MU&H Artist (with kit): $600–$1,200/day
- Assistant Wardrobe Stylist / Props: $300/day
- Gaffer (with grip truck): $1,500–$2,500/day
- Gaffer: $500–$1,000/day
- Set Designer: $500–$1,500/day
- Props: $500–$800/day
- Casting Wrangler: $200–$300/day
- Production Assistant (PA): $100–$200/day
- Runner: $100–$200/day
Talent Assistant – Creative Agency Role
Job Description
Seeking a Talent Assistant to support a creative agency team working closely with artists and creatives. This role is ideal for someone passionate about photography, visual storytelling, and the creative industry. You’ll gain hands-on experience in a fast-paced environment while helping manage talent and support ongoing projects.
Job Responsibilities
- Assist creative talent with project coordination and daily needs
- Support agency operations and community-driven initiatives
- Help manage schedules, communications, and project requirements
- Collaborate with team members across various creative projects
Requirements
- Passion for photography, visual arts, and creative industries
- Previous experience in a fast-paced or client-facing environment preferred
- Strong organizational and communication skills
- Interest in working with and supporting creative talent
- Ability to multitask and adapt in a dynamic setting
Compensation
- Paid position (rate based on experience)
Creative Professionals Casting for Production Team Roles
Job Description
A growing production team is seeking experienced and creative professionals to join upcoming projects. This opportunity is ideal for talented individuals in the fashion and media space who are passionate about collaborating on high-quality visual productions and bringing creative visions to life.
Job Responsibilities
- Collaborate with the creative team on production projects
- Execute professional work in your specialized role (wardrobe, makeup, hair, or videography)
- Contribute to the overall visual style and direction of productions
- Maintain professionalism and creativity on set
Requirements
- Experience in one of the following roles: wardrobe stylist, makeup artist, hair stylist, or videographer
- Strong portfolio or body of work
- Creative mindset with attention to detail
- Ability to collaborate in a team environment
- Professional communication and reliability
Compensation
- Paid opportunities (rate varies by role and project)
- Ongoing collaboration potential
- Opportunity to work on creative productions and expand your portfolio