Account Manager

If you are passionate about creating outstanding relationships, exceeding expectations, enjoy working in a close-knit team environment, and thrive in leadership and client-facing roles, we would love to hear from you!!

Exclaim is a leading creative services agency located in Palatine.   We create outstanding marketing, digital, event, and video solutions for formidable brands that seek effective strategies and deliverables that engage, excites, and entertains audiences. For over 30 years, we’ve grown long-term relationships with clients, employees, partners, and our community because of our strong value-based culture.

We are seeking a highly skilled and talented leader to join our dynamic creative agency. As an Account Manager, you will play a vital role in building and nurturing relationships with our clients, ensuring their needs are met, and their creative projects are executed flawlessly. Your exceptional communication, organization, and problem-solving skills will be instrumental in managing client expectations and collaborating with creative and production teams to deliver exceptional results.

Client Relationship Management:

• Serve as the primary point of contact for assigned clients, fostering strong relationships built on trust and effective communication.
• Gain a deep understanding of clients’ business objectives, target audience, and industry landscape to effectively develop and execute strategies and tactics.
• Conduct regular meetings, presentations, and status updates to ensure alignment and address any concerns.

Client Strategy and Consultation:

• Identify opportunities for client optimization and growth, align with clients’ business objectives.
• Develop comprehensive marketing and/or campaign plans and present them to clients, highlighting key strategies and tactics.

Client Retention and Growth:

• Proactively identify opportunities to upsell and expand services to assigned clients.
• Address client concerns and resolve any issues in a timely and professional manner.
• Proactively seek new business opportunities by networking, attending industry events, and building relationships with potential clients.
• Collaborate with the business development team to prepare proposals, pitch creative ideas, and participate in client presentations.

Performance Tracking and Reporting:

• Define key performance indicators (KPIs) and measurement frameworks and track initiative/project performance and success.
• Analyze initiative/project data, generate insights, and provide actionable recommendations to improve marketing effectiveness.
• Prepare regular performance reports, highlighting achievements, areas of improvement, and future opportunities.

Project Management and Execution:

• Collaborate with production and creative teams, including creative directors, art directors, executive producers, producers, and other production specialists, to ensure timely and high-quality delivery of creative projects.
• Define project scopes, objectives, and deliverables, ensuring alignment with clients’ goals, deadlines, and budgets.
• Monitor project progress, identify potential issues, and proactively resolve them to ensure successful project(s) execution.
• Prepare and deliver comprehensive project progress reports, highlighting key milestones, deliverables, and budgetary aspects.
• Provide clients with clear and concise updates on project timelines, changes, and potential impacts.

Requirements:

• Bachelor’s degree in marketing, communications, or a related field (or equivalent work experience).
• Proven experience as a client manager/account manager or a similar client-facing role within a creative services agency.
• Strong understanding of creative processes and marketing strategies.
• Strong experience with digital, event, video, and marketing deliverables. 
• Excellent interpersonal and communication skills, with the ability to build rapport, negotiate, and effectively convey ideas to clients and internal teams.
• Exceptional project management and organizational abilities, with keen attention to detail.
• Ability to thrive in a fast-paced, deadline-driven environment while managing multiple client accounts simultaneously.
• Strong problem-solving and critical thinking skills, with the ability to think creatively and find solutions to challenges.
• Proficiency in project management tools, CRM systems, and collaboration platforms.
• A passion for creativity, innovation, and delivering exceptional client service.

Exclaim Inc