Job Overview: Responsible for managing and developing the guest referral/concierge market segment, corresponds with client to finalize details of all events, and provides support for the sales team with coordination of paperwork, by performing the following duties:
Position Description:
- Responsible for selling smaller venue’s with Director of Sales oversight
- Corresponds with client to finalize details of all events and ensure all proper paper work is finalized after the event has been sold by Sales Manager or Sr. Sales Manager.
- Provides support for the sales team with coordination and distribution of agreements, SEOs and other event details to front of the house management and culinary team.
- Develops and maintains the Guest Referral/Concierge Program to include handling of all promotions and incentive programs, entertainment, weekly calls and planning of annual appreciation event.
- Attends local industry meetings and functions to network and stay top of mind for business referrals.
- Attend weekly manager meetings.
- Keeps the Director of Operations, Director of Sales , Sales Managers and General Manager aware of any potential situations or concerns.
- Conducts site visits as needed.
- Interfaces between contracted clients and restaurant management as needed.
- Assists with printing of personalized menus for group events.
- Distributes event orders to appropriate departments.
- Updates and distributes revised event calendar.
- Attends training to develop relevant knowledge and skills.
- Maintains high-level of knowledge regarding the company’s products, happenings and communicates properly to clients.
- Performs other duties and tasks as assigned or determined by the Director of Sales, Sales Managers or General Manager.
- Enforces responsible alcohol service.
- Understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents to management.
- Adheres to all company policies and procedures as established in the Staff Member Handbook.
Skills/Experience:
- Excellent written and verbal communication skills
- Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision
- Good judgment and decision making abilities
- A self-starter who is well-organized and detail-oriented
- Professional and a team player
- Customer service focused and good listening skills
- Minimum one to two years in the hospitality industry or sales
- Full service hotel or restaurant experience a plus
Educational Requirements:
- A minimum of College Degree, Some College or High School Degree – will vary based on experience
Other:
- Able to travel and work some evenings and weekends
- Proficient in Microsoft Office (i.e. Word, Excel, Outlook, Power Point)
- Cater Ease Account Management Program a plus
The characteristics described here are representative of these that must be met by a staff member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
IMCMV Holdings, Inc- Margaritaville Restaurants
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