Client Manager

Title: Client Manager

We are growing and need enthusiastic individuals who are passionate about advancing our clients’ business. This is not a sales position but the primary responsibility of this position is to work closely with our clients on their business, marketing and communication needs.

Olomana Loomis ISC is a full-service integrated business consulting, marketing, brand and communications firm serving businesses, nonprofit organizations, government agencies, industry associations and political campaigns. With sound market research and a passion for the 3 E’s – Excellence, Effectiveness and Efficiency – we assist in identifying strategic opportunities and developing solid plans to meet and exceed our goals.

We are currently looking for client managers with astute business sense, a keen familiarity of our local culture and environment to join our team. If you have a background in hospitality, construction, energy, financial services, native Hawaiian priorities, healthcare or government, you may have more opportunities in a consultive agency.

Your Application

Please Include The Following In Your Application

We’re seeking a special breed of marketing enthusiast with passion, leadership and a mind for solution finding.

• Our agency values teamwork. Tell us about a time you brought a team together, and how you were involved in influencing or leading a breakthrough.
• As we create standout work for our clients, we are always on the lookout for opportunities, and finding new solutions to challenges. Tell us about a problem you were directly involved in finding a solution for, and the results of your efforts.
• Being a great marketer takes passion to thrive. Tell us what you do to fuel your passion outside of your day-to-day responsibilities, and any specific areas you’re especially interested in.

Responsibilities

Following is a brief outline of duties and responsibilities:

• Managing relationships with our clients through marketing and communication consultation
• Engage in day-to-day communications with clients; address questions, manage conflicts and collect feedback
• Manage challenging situations that may affect customers.
• Work closely with our internal marketing, communication and creative teams to develop effective marcomm campaigns
• Review performance analytics to determine the next level campaign
• Ability to project manage to stay within budget and deadlines a must.
• Stay on top of the latest industry trends.
• This position reports directly to the president and is accountable to the senior management.

Requirements

• BS/MS degree in marketing or a related field
• A minimum of 5 years’ experience in any client management responsibilities
• Have an excellent comprehension of performance statistics
• Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
• Up-to-date with the latest trends and best practices in online marketing and measurement
• In-depth knowledge of various social media platforms and best practices
• Ability to work well with others.
• Strong project management skills.
• Excellent communication and negotiation skills.
• Interpersonal skills.
• Ability to build relationships with clients.
• Creativity and innovation skills.
• An organized approach to work.
• Attention to details.
• Patience.
• Problem-solving aptitude.
• A customer-oriented mindset.
• Ability to work in a fast-paced environment.
• Strong work ethic.

Also Required

• Agency (marketing, digital, advertising or public relations) experience required
• Familiarity with island history, culture and marketplace preferred
• Keen attention to detail and excellent writing and math and problem solving skills
• Project management experience and an ongoing love of learning highly desirable
• Both leadership and team player qualities are essential
• Strong interpersonal communication skills
• Looking or someone with an entrepreneurial spirit and a can-do mindset

Perks

• Parking subsidy or monthly Bus Pass
• 401(k) with Company Match
• Health Insurance coverage (including Acupuncture and Massage) paid by employer
• Group Term Life Insurance
• Supplemental Insurance available
• Flex Spending Accounts (Medical and Dependent Care)
• Year-end performance bonus
• Paid Vacation, Holiday and Sick Pay
• Professional development supported

APPLY NOW

• The screening process includes interviews, written and math tests, reference checks and a background check. If hired, you will be in good company as your colleagues have all gone through the same screening process.
• Candidates must be ready to begin work within a month of offer; therefore only candidates currently on island (or en route to return/relocate to Hawaii) will be considered.

Olomana Loomis ISC