Workplace Experience Manager

Simpli, a woman-owned and operated company, enhances the workplace experience through on-site and virtual platforms that blend events & experiences, amenity management, wellness, concierge services and technology. We combine the power of people and technology to amplify building amenities, create memorable experiences, increase well-being, and build lasting relationships for our partners. With our reputable team and seamless technology, Simpli is on the forefront of providing clients with unique and engaging workplace experience solutions.

With our continued growth, we are excited to announce that we are hiring a Workplace Experience Manager for a new account in Chicago.

Job Summary

The Workplace Experience Manager will be responsible for elevating the office experience by providing memorable hospitality experiences, developing property specific programming, creating local partnerships, and generating excitement & engagement throughout the building community. You will be the connector, experience creator, and the person everyone knows within the building. You will have exceptional skills in customer service, strong knowledge of the local community, be hospitality-focused and have strong attention to detail.

Responsibilities:

Experience, Hospitality, & Event Management

• Strategic development of ongoing calendar of events and activations to improve the tenant experience and engagement at the building. Examples include wellness programs, interactive activities, happy hours, workshops, charity initiatives and traditional social events.
• Seamless execution that includes vendor negotiations, proposals, onsite logistics, and marketing of event to maximize participation and measuring ROI using pre-determined success standards.
• Ensuring the achievement of company-wide and account specific goals & objectives for all programs, technology, services, and events.
• Playing a key role in driving recruitment of new members and retention of current members through both self-initiated strategies and brand-wide directed approaches.
• Capturing program/event feedback and data to maximize the ROI and learnings of all programs and events.
• Cultivating relationships with local businesses to expand partnerships and generate content that is desirable to client base.
• Translating experienced inter-personal communication skills to relay a welcoming presence and form relationships with individuals and groups within the building community. Project an approachable and professional image in personal appearance, manner, and demeanor. Resolve tenant challenges with professionalism and patience within a timely manner.
• Exhibiting the passion to learn the overall market dynamics, stay on trend with workplace and employee engagement best practices and impart knowledge as the workplace experience expert to your clientele.
• Demonstrating familiarity with local culture through program concepting contributions and application to execution.
• Providing boots on the ground assistance for leasing tours, broker event planning, attraction, and retention initiatives.
• Developing and managing a strong relationship with the on-site property management team for partnership and support with day-to-day activities.
• Supporting companies and individuals with Concierge Services to provide work-life balance and engagement initiatives. Services may include catering, event planning, entertainment, travel & transportation, well-being and time-saving services.
• Management of tenant engagement app to execute engagement strategies that drive adoption and engagement.
• Generating content highlighting all property events & experiences as well as custom value-add content to enhance the UX.
• Input content into app ensuring accuracy of details and style guidelines are met.
• Routinely review app for accuracy and minimum content requirements.

Marketing and Relationship Building

• Managing, nurturing, and developing a strong rapport with clients with a goal of building relationships, fostering client trust and increasing participation in programs and services.
• Consistently identifying and attracting new clients through a variety of engagement strategies, both online and offline, such as email marketing, calls and in-person meetings.
• Promoting technology, experiences, and programs with various marketing initiatives to drive tenant engagement and maintain program growth and sustainability.
• Managing procurement of marketing materials for leasing, marketing, and digital offerings

Qualifications

At Simpli we value Innovation, Well-Being, Perseverance and Empowerment. Our employees describe our company culture as positive, fun, supportive and creative. If the below qualifications sound like you, we invite you to explore joining our team:

• A Bachelor’s degree (Marketing/Hospitality a plus)
• Prior experience within the commercial real estate sector or with employee engagement a plus
• Strong computer skills (Microsoft Office Suite)
• Relationship building skills with the ability to recognize client needs and motivation
• Event management or hospitality experience a plus
• Conference center management a plus
• Ability to be creative, problem solve and deliver strong results
• Self-motivated, organized, and proactive
• Strong organizational and collaboration skills
• Ability to effectively strategize, prioritize, and execute

Benefits/Perks

Simpli recognizes the importance of work/life balance not only for our clients but for our employees as well. As a member of our team you can take advantage of:

• A Monday – Friday work schedule
• Paid Holidays
• Paid Vacation and Sick Time
• Paid Day Off for Your Birthday
• Comprehensive Medical Insurance with Employer Contribution
• Vision Coverage
• Dental Insurance
• Retirement Plan
• Life Insurance
• Accident & Sickness Insurance Plans
• Voluntary Short-term Disability
• Industry/Hospitality Perks

For more information about our company and our services, please visit:

Website – www.simpliengage.com

Facebook – www.facebook.com/simplienage/

LinkedIn – www.linkedin.com/company/simpliengage/

Instagram – @simpliengage

Simpli