General Manager

OLE RED LAS VEGAS – OPENING Q4 2023!

**OPRY ENTERTAINMENT GROUP / RYMAN HOSPITALITY PROPERTIES IS SEARCHING FOR DYNAMIC, EXPERIENCED GENERAL MANAGER** to take the reins at our newest outpost of Ole Red– a multi-level bar/live music/retail concept in partnership with Blake Shelton – in Las Vegas.

Overview:

The General Manager is responsible for all daily operations and guest experiences for Ole Red, a restaurant, bar, and entertainment destination. The General Manager monitors the development, implementation and execution of the business strategies. This includes all aspects of unit operations: service strategy, operational budget, sales strategies, entertainment strategy and programming, culinary, restaurants/bars, retail, and banquets/catering. The General Manager also grows revenue and maximizes the financial performance of the attraction through products and services that meet or exceed the needs and expectations of the target customer and provides a return on investment.

Responsibilities:

• Organize and lead all staff and operations of the venue.
• Provide overall leadership and support for all areas of operation and corresponding staff functions by creating and influencing the appropriate culture and character of the venue.
• Ensure positive guest service in all areas.
• Respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
• Actively participate in the attraction, selection, development and retention of venue staff and management.
• Develop direct reports by communicating performance expectations and delivering timely feedback through verbal communication, weekly meetings and goal-setting programming through designated performance management system.
• Partner with Company leadership to prepare annual budgets, monthly forecasts and conduct P&L oversight/management.
• Develop short- and long-term plans for revenue growth and cost control measures.
• Ensure that restaurant, as well as individual departments, meet or exceed all budgeted financial expectations.
• Establish systems for all inventories/controls.
• Work with internal business partners to provide oversight and support for all entertainment programming such as Marketing, IT, Human Resources and Accounting.
• Communicate and uphold all corporate standards, guidelines, policies and procedures in accordance with local, state and federal laws and regulations. Follow and support brand SOPs. Participate and respond to the annual Company audits.
• Manage the security function to protect the restaurant’s assets and the personal safety of the employees and guests.
• Facilitate proper communication and organization within the venue, as well as with the corporate office.
• Provide conflict resolutions in a positive, effective manner.
• Ensure compliance with corporate standards to maintain a working environment that is free of discrimination and harassment.
• Manage physical facility to ensure proper maintenance and repair.
• Maintain personal integrity by abiding by and supporting the values and principles of the company.
• Support a high level of community involvement and partnership via personal and/or team presence and participation at designated events/functions.
• Ensure that all special events are executed properly to the client’s satisfaction.
• Perform other duties as assigned.

Qualifications:

Education

• High school diploma or equivalent required; college degree preferred
• Bachelor’s degree in hotel/restaurant management is desirable; a combination of practical experience and education will be considered as an alternative

Experience

• 5+ years of progressive, high-volume restaurant management experience required
• Skilled in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping and preparation of reports
• Micros POS, Compeat and Hot Schedules experience a plus
• Proficient knowledge and experience with Microsoft Office (Outlook, Word, Excel)

Knowledge, Skills and Abilities

• Excellent interpersonal, written and verbal communication skills
• Strong understanding of federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests
• Ability to establish clear direction, set goals, monitor progress and measure results
• Passion for the hospitality business and compassion for people
• Capable of creating fun in a fast-paced and stressful environment
• Ability to communicate assertively in non-aggressive, candid manner

Licenses / Certifications

• State Alcoholic Beverage Commission (ABC) certification required
• ServSafe certification required
• Valid driver’s license required
• Must obtain CPR certification within 90 days
• Must complete Crowd Management training upon hire

Ryman Hospitality Properties