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VIP Manager

$$$

Our urban oasis, situated at the corner of Hollywood and Highland, is your perfect base for moving and shaking, tinseltown-style. Loews Hollywood Hotel offers you movie-star magic and modern upscale amenities. Welcome to Style and Stature in the Hollywood Hills.

Job Specific

  • Organizes and manages daily operation of Group, Wholesale and VIP Reservations
  • Establishes daily goals to maintain service levels
  • Contributes to controlling departmental expenses (labor, supplies, etc.)
  • Monitors agents phone activity/productivity and addresses necessary issues
  • Maintains current knowledge of all functions within systems as they relate to reservations (HIS, Winai, NetRez, Delphi)
  • Builds internal group blocks as requested by appropriate hotel managers
  • Manages the maintenance of group cut off dates in Delphi/HIS
  • Meets with Group Agents weekly to discuss future groups, challenges, progress
  • Attends weekly pick up meetings, hotel operations meetings and other meetings as scheduled.
  • Attends Pre-Convention meetings as needed
  • Works closely with Front Office Managers/Conference Managers/Sales Managers to ensure a smooth and memorable experience for our guests
  • Maintains accurate and organized filing systems for groups, VIP’s, etc.
  • Maintains accurate reference information for the Conference Team and consistently communicates all new information
  • Maintains a neat and organized reservations office
  • Promotes the development of positive and strong relationships with groups and any additional means of business contacts encountered
  • Ensures VIP’s are blocked to correct room type.
  • Ensures VIP’s are entered into the all share file with accurate information.
  • Monitors room/suite status
  • Prepares VIP packets with room key and registration card
  • Flags all VIP accounts
  • Provides meet and greet, as service requires
  • Ensures VIP rooms / Suites ready by noon each day
  • Prepares reports for group contact and relays pertinent information to all departments
  • Sets up and coordinates satellite check-in
  • Implements and maintains tracking log for all Loews First Guests
  • Increases employee awareness in regard to all Loews First guests and packages
  • Creates and maintains a random guest feedback program
  • Forwards all Loews First feedback to appropriate parties
  • Assists as an Assistant Front Office Manager as required
  • Other duties as assigned
  • Ensures that all guest information and reservation requests are fulfilled in a professional, prompt, courteous, and efficient manner
  • Promotes hotel food and beverage outlets and recreational and seasonal activities
  • Places dining, leisure, and recreational activity reservations for guests
  • Assists Sales/Conference Management with preliminary arrangements for groups, including transportation, Mariner’s Club reservations, and golf tournaments
  • Monitors and ensures documentation of services provided in Concierge Logbook
  • Inspects and maintains overall cleanliness and appearance of the Concierge desk, and lobby area, including temperature, lighting, and music
  • Trains and monitors the performance of Concierge staff
  • Works with Universal Orlando and other in-house vendors to satisfy guest entertainment needs
  • Trains, praises, coaches, and counsels, and disciplines according to Loews Hotels standards
  • Produces weekly schedule for department

General

  • Promotes and applies teamwork skills at all times
  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
  • Is polite, friendly, and helpful to guests, management and fellow employees
  • Executes emergency procedures in accordance with hotel standards
  • Complies with required safety regulations and procedures
  • Attends appropriate hotel meetings and training sessions
  • Maintains cleanliness and excellent condition of equipment and work area
  • Complies with hotel standards, policies and rules
  • Remains current with hotel information and changes
  • Complies with hotel uniform and grooming standards

Qualifications

  • Extensive knowledge of all hotel departments
  • Excellent communication skills – oral and written
  • Excellent guest service skills
  • Knowledge of computer programs utilized in property management
  • Able to work a flexible schedule, including weekends and holidays

Education:

  • Bachelor Degree in Hospitality Management or related field or exceptionally strong technical and service skills

Experience:

  • Minimum two years experience in a supervisory position at a comparable quality property or facility;
  • Minimum two years experience working with VIP services

Salary range for this position, based on experience, is $64,480.00 to $73,000.00.

Loews Hotels & Co

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Expiration date:
05-26-2023

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