Position Summary:
The National Casino Marketing Manager (NCMM) will be responsible for the oversight, coordination, and operations of Graton’s domestic plane program. The NCMM will work with the Director of National Casino marketing and the remote National Casino Marketing Executives to manage flight and ground schedules, group system set-ups, tracking and analysis, and on property operations.
Essential Functions:
1. Responsible for redefining hospitality while living, supporting, and promoting our values.
2. Work within operating department standards, guidelines, and objectives, and maintain other
administrative processes such as budget and staffing to ensure proper planning, efficiency, and
effective operation of assigned areas.
3. Manage all plane operations, schedules, and flight needs.
4. Manages the coding requests decisions regarding guests of the National Casino Marketing program.
5. Responsible for ensuring accurate and timely payment of invoices and commissions due.
6. Assists with planning and executing in-market events (some travel is required)
7. Responsible for tracking and reporting spend and productions against KPI’s
8. Remains informed of competitive changes including industry trends and local competitive set
9. Work with regional National Casino marketing Executives and Independent contractors to develop financially profitable trips to Graton Resort Casino
10. Marketing and Hosting duties of this job require excellent time management and sales skills.
11. Establishes and maintains the goodwill of players, based on personal knowledge of the individual.
12. May correspond with players via multiple venues, including mail, e-mail and/or phone calls.
13. Represent GRC at player events and special events.
14. Host NCM players that have been invited to the property, assuring that their credit lines, rooms or suites, special betting limits are all arranged prior to their arrival.
15. Work schedule must be flexible and adjustable to meet the needs of arrivals and departures.
16. Organizes and may participate in off-property functions, such as dinners, cocktail parties, golf
tournaments, etc.
17. Maintains an up-to-date knowledge of all promotions, events, entertainment, and general property information. Stays informed of competitive promotional methods.
18. Maintains a courteous, efficient, helpful, and professional manner with all customers, both internal and external.
19. Makes complimentary determinations pre-departure for NCM customers based on established
guidelines.
20. Monitor department expenses; prepare budgets and forecasts.
21. Plan, organize, and coordinate all player trips conjunction with marketing department objectives, tribal objectives, and compiles both the forecasted proforma and profitability per flight and reconciles these forecasts against the actuals.
22. Guide direction on all National Casino Marketing collateral pieces, in conjunction with the advertising agency and/or in-house art staff.
23. Make recommendations on property-related National Casino Marketing issues to ensure that Graton Resort Casino can make informed decisions on all relevant matters.
Required Qualifications:
1. Bachelor’s Degree on Marketing, Business Administration, or equivalent field preferred
2. Minimum of 2 years’ experience in National Casino Marketing or Junket Marketing required
3. Previous experience at a management National Casino Marketing or Junket Marketing preferred.
4. Previous Management or Supervisory experience required
5. Excellent written and verbal skill; literacy and fluency in English
6. Excellent interpersonal, verbal communication and sales skills
7. Superior guest service skills
8. Ability to resolve problems to the satisfaction of both the customer and the company
9. Computer literate; experience with CMS/LMS systems desired
10. Ability to independently maintain high levels of productivity
11. Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
12. Proficient with Microsoft Office platforms, including Word, Excel, Power Point and Publisher.
Physical Requirements:
1. Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols.
2. Manual dexterity to operate job related equipment.
3. Ability to stand, sit and walk for duration of shift.
Candidate must be able to provide authorization to work in the US without sponsorship or C2C assistance.
Graton Resort & Casino
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