Manager, Performance and Compliance

The Twin Cities Metropolitan area is a vibrant and growing seven-county region boasting ample green space and recreational activities, bustling performing arts and music venues, diverse dining options, professional sports teams, and is home to entertainment destinations such as Mall of America, Paisley Park, Valleyfair and more. The Twin Cities lies on the Mississippi River, bisecting the cities of Minneapolis and St. Paul offering two distinct downtown central business districts for the region. The region is also home to several large Fortune 500 companies such as Target, General Mills, 3M, United Health Group, Best Buy, U.S. Bank Xcel Energy, Ecolab and more. The area also offers ample higher education offerings such as University of Minnesota, Macalester College, Hamline University, Augsburg University, University of St. Thomas, St. Catherine University, Minneapolis College of Art and Design, and a variety of technical colleges throughout the region.

Minnesota Valley Transit Authority (MVTA) is the second largest transportation agency in Minnesota, and serves seven cities throughout the south metropolitan area, spanning Dakota and Scott counties. MVTA operates 25 routes, including local service, express peak-oriented service, reverse commute service, suburb-to-suburb service, as well as first-last mile microtransit service, MVTA Connect, and special service offerings. MVTA is situated primarily in Burnsville, a vibrant suburb that boasts an award-winning downtown district, “Heart of the City.” Key MVTA administrative and operating facilities include the Burnsville Transit Station, Burnsville Bus Garage, and Eagan Bus Garage. MVTA also owns and operates several transit stations and park-and-ride facilities throughout their service area. More information can be found at www.mvta.com.

Minnesota Valley Transit Authority (MVTA) is seeking a highly energetic and forward-thinking professional who is passionate about serving our communities with innovation and sustainability in mind. MVTA serves as the public transportation agency for seven suburbs south of the Twin Cities within the large population of Dakota County and rapidly growing Scott County. This is an exciting opportunity for a seasoned Manager to make a broad impact, helping to shape the services MVTA delivers and the sustainability of the agency.

POSITION SUMMARY

Under general supervision of the Director of Transportation, this position is responsible for managing the day-to-day operation, compliance, and continuous improvement of transit services and rolling stock, including contractor oversight, administration of various transit software applications, and performance reporting.

JOB DUTIES OR ESSENTIAL FUNCTIONS

The essential functions of the position include, but are not limited to the following:

• Manages service performance and compliance and makes corrections as needed to ensure safe and efficient delivery of transit services.
• Leads transportation activities to ensure proper operation of services and assets. Maintains and augments department standards and works to find efficiencies.
• Directs provider performance to ensure adherence to the terms and conditions set forth in the contract. Monitors staffing assignments and reviews hiring and training practices to confirm compliance. Administers performance standards program.
• Administers quality control, compliance, and continuous improvement policies and activities across all service modes and equipment types, ensuring adherence to federal and local laws, regulations, and procedures.
• Makes recommendations surrounding improving processes, efficiency, and practices. Simulates and tests process improvements. Directs and communicates changes; may provide training to impacted business units.
• Collects, analyzes, documents, and prepares reports on performance measures to evaluate how effectively MVTA is meeting strategic goals, business plan objectives and/or mitigating risks. Assists with agency reporting requirements and preparing information for use in budgeting and administrative activities.
• Assists in the development, implementation and oversight of departmental policies, procedures and policy instructions, regulations, goals, long-range strategies, and outreach initiatives.
• Serves as liaison between divisions within or outside of the department to ensure expeditious resolution to issues and provide necessary resources to appropriate customers.
• Implements and executes strategies, processes, and best practices which effectively address agency-wide business goals.
• Develops, coordinates, and monitors the implementation and effectiveness of viable strategic plans pertaining to assigned projects or programs. Develops in-depth familiarity with functional/business scope and project objectives.
• Compiles and displays peer transit authority data to compare performance in accordance with confidentiality requirements.
• Collaborates across multiple teams and divisions to closely monitor progress on active strategic initiatives; continuously communicates and ensures achievement of intended results, as well as monitors the continued utility of established continuous improvement measures and targets.
• Acts as system administrator for a variety of transit software applications.
• Serves as an Authorized Representative for transportation-related contracts; duties include contract administration, review of invoices, and understanding/drafting of contract scope of work/specifications.
• Builds and maintains strong relationships with local officials, partner agencies, and the public.
• Directs professional development activities, performance review processes, and other administrative activities. Communicates with staff on a continual basis; coaches and mentors employees; meets regularly with internal staff to review various projects and programs.
• Performs other duties as assigned or apparent.

*To view full job description and apply use this link: https://mvta.bamboohr.com/careers/58

Minnesota Valley Transit Authority