Nautica Queen – Sales Coordinator

A Legacy of Excellence

Entertaining Your World

Jacobs Entertainment, Inc. (JEI) is a developer, owner and operator of gaming and entertainment facilities across the United States. Core to the company’s value is our commitment to ethical leadership, outstanding training, and open employee communication.

Jacobs Entertainment is currently in search of a “Sales Coordinator” for Nautica Queen. The Nautica Queen offers a unique dining adventure for people of all ages While aboard Cleveland’s most popular dinner cruise ship, visitors cruise the Cuyahoga River traveling under historic jackknife bridges, seeing lakefront-bound freighters up close and experiencing the downtown Cleveland skyline. All cruises include an unlimited buffet and musical entertainment.

This position is Seasonal Full-Time from March to November 2023.

Our employees are supported with a comprehensive benefits program that include the following:

• $200 Referral Bonus
• Paid Sick Leave available immediately and renews annually – prorated based on average hours worked
• Employee Assistance Program FREE of charge
• Ongoing learning and development programs
• Work towards your future advancement within the company—most of our supervisors and managers are promoted from within
• A wide variety of other programs

Essential Job Responsibilities and Duties:

• Process incoming group calls
• Provide information to groups
• Sell/Upsell product to groups
• Make outgoing sales calls, follow-up calls
• Process group reservations, additions, cancellations, changes, etc.
• Ensure cash out is correct at the end of each shift
• Prepare boarding passes for groups
• Prepare bar work for groups
• Greet guests warmly and perform registration procedures
• Distribute boarding passes to groups upon their arrival
• Knowledge and proper use of computers and general office equipment
• Knowledge of all ship information
• Maintain common areas
• Line handling when ship leaves and returns to the dock
• Coordinate sales related details both before and after the sale
• Process contracts, deposits, and final payments
• Liaison between ship and client
• On day of cruise, ensure client details are correct and assist client and restaurant team with special setups and decorations for weddings and corporate events
• Contact clients for final details and final guarantees
• Prepare and distribute daily revision sheets
• Prepare and distribute weekly function sheets
• Assist restaurant team onboard the ship, as needed
• Supervise reservationist, as needed
• All Reservationist duties, if reservationist is occupied with a customer
• Fulltime schedule will include some evenings and weekends

Skills, Education and Other Requirements:

• Excellent verbal and written communication skills
• Microsoft Office experience
• Ability to organize work materials and prioritize work tasks
• Consideration given to a 4-year degree in Sales or Communication
• Preferred experience in the hospitality or retail industry
• Identification that establishes identity
• Identification that establishes the right to work in the United States