At Armadillo, we work with some of the world’s biggest brands, including Disney, McDonald’s, P&O Cruises and Cunard Cruises, to produce beautifully creative and effective CRM campaigns.
We believe in the long-term success that comes from always putting the best interests of our clients and the well-being and progression of our staff at the heart of everything we do. We are ambitious and free-thinking, yet at the same time pragmatic and straightforward.
We have ambitious plans to grow the agency. Our aim is to become the UK’s most recommended CRM agency: the one everyone wants to work with or for.
We are now on the lookout for an Account Director to join our Client Services team here at Armadillo. So, think you can help us?
Account Director Role
The Account Director is responsible for leading the day-to-day relationship with client stakeholders up to senior level, taking responsibility for all projects managed by your team and directly managing larger projects as required. As Account Director, you will direct the delivery of work from the Armadillo team profitably, efficiently and on-budget.
Account Director Responsibilities
- As Account Director, you will own and maintain excellent client-agency relationships with client stakeholders at all levels
- Present major or complex project scope and budget proposals, project and status updates, and creative work to clients – demonstrating effective verbal communication skills whether in person or virtually, securing client’s understanding, buy in and project approval
- Producing written work such as project presentations, proposals, budgeted scopes of work, timing plans, reports and client comms for Senior Manager levels
- At Account Director level, you will be expected to provide expertise, guidance and support for both junior CS team members, as well as team members in other disciplines to help them meet project goals and deliverables
- Identify opportunities to delivery efficiency for the client, accurately estimating resource requirements within and outside of Armadillo, costing to ensure profitability for Armadillo in line with our business targets
- Monitor, reconcile and manage resource deployment against client projects – directing team resources as required to ensure profitable delivery of projects within budgeted hours, and reporting accurately on project health of all projects to more senior CS team members when required
- Creating and issuing invoices to clients accurately and on time, recording invoicing in line with Armadillo’s invoicing process – track and report on client invoicing and provide updates for senior team members as required
- Identify opportunities to secure incremental projects and scope with clients, sharing business cases internally based on the rationale for the client sales growth potential for Armadillo
- Convert business growth opportunities to additional sales by engaging client stakeholders with the rationale for additional projects
- Understanding the client’s strategic goals, and supporting the development of strategic plans and responses to client briefs, demonstrating excellent understanding of client’s strategic requirements by providing valuable inputs, insights and feedback for the Strategy team
- Prepare complex timing plans to the highest standard
- Write briefs to the highest standard for complex or major projects, whether for creative, analysis or strategy requirements and support more junior team members with producing their briefs
- Lead the task management and resource allocation across all projects for the client – take overall responsibility for coordinating client stakeholder input and Agency team members in all disciplines
- Lead the effective solution of problems, whether related to internal or client stakeholders
- Ensure the maintenance of the highest quality assurance standards in your own work and your CS and PM team members and hub
- As an Account Director, you will support the professional development of SAM, AM, and AE team members, providing effective mentoring and leading the QPR process as a Pro
- Support business development by participating in pitch teams as required
- Support recruitment by participating in interviewing and assessing candidates for junior CS roles
- Support the marketing of Armadillo by providing content and inputs related to client projects that support Armadillo’s proposition to Marketing team members – be an ambassador for Armadillo online, at events and all other opportunities
- Our Account Directors also support the leadership of the cross-functional Hub team, deputising where relevant for the Client Partner to support the maintenance of a high-performing team that embodies Armadillo’s values and is aligned around our goals and the client development strategy
Account Director Requirements
- Experience in an Account Director role is desirable, or minimum 2 years’ experience at SAM level
- Understanding of agency Client Services techniques
- Excellent understanding of CRM principles and data-driven marketing best practices
- Great communicator and great at building relationships with clients as well as colleagues at Armadillo
- Leadership qualities, from supporting a CS team, guiding projects, mentoring and recruitment support
- Well organised and demonstrate thorough attention to detail
- Demonstrate highly proficient use of MS Office Suite (including Google Equivalents), Harvest and Forecast
- Highly motivated to meet deadlines and the highest standards
- Dedication to producing work to be proud of both individually and as a team
- Continuously seek to improve the quality of your work by applying critical thought and digging deeper into briefs and requirements
Armadillo Benefits
- Hybrid environment – 2 days in our central Bristol office / 3 days optional office/home working
- Catered lunches Tuesday – Thursday at our office & breakfast options
- 25 days’ annual leave plus a day off on your birthday, increasing by 1 day per annum at each year anniversary up to 30 days, plus bank holidays
- Summer and Christmas hours – finish 2.5 hours early one Friday per month in June, July, August and December
- Contributory company pension 4% employee 3% employer of total pay through salary sacrifice, escalating 1% each year following your 2nd anniversary at Armadillo, up to 8% employer contribution
- Bupa dental care
- Vitality health insurance
- Lots of social events, including Summer and Christmas parties
- Cycle to work scheme
- Employee Assistance Programme offered by Assured Health
- IPA Membership
- Bristol Creative Industries Membership
Equal opportunities
Armadillo is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.
Armadillo
Related jobs:
Lead Male Role for Short Film
Job Description
A paid short film is casting a lead male actor for an emotionally grounded, character-driven role in an independent graduation film titled Interference. The project is designed for festival submission and focuses on subtle, naturalistic storytelling rather than theatrical performance. Dialogue is minimal, with emphasis on internal emotion and lived-in realism.
The role involves performing opposite a stop-motion character that will be added in post-production. Performers will be fully supported on set, with stand-ins used for technical elements such as eyeline and blocking.
Job Responsibilities
-
Portray the lead character in a dramatic short film
-
Deliver a subtle, naturalistic performance with minimal dialogue
-
Work collaboratively with the director and production team
-
Perform scenes requiring emotional restraint and realism
-
Adapt to technical filming processes involving post-production elements
Requirements
-
Male actors able to portray ages 45–60
-
Strong screen presence with natural, grounded acting style
-
Comfortable working in an independent film environment
-
Available for a multi-day shoot
-
Open to travel for filming
Compensation
-
Paid lead acting role
-
Travel and accommodation fully covered
-
4–5 day shoot commitment
-
Festival exposure through UK and international submissions
Dating Show Participant Roles for Social Media Series
Job Description
A fun, social-media–driven dating show is seeking northern women to take part in an on-camera dating experience with a well-known social media personality. This is a paid opportunity designed to be lighthearted, engaging, and personality-driven. Participants will go on a real date while being filmed for an entertaining dating-show format.
This role is perfect for confident, outgoing individuals who enjoy meeting new people and are comfortable being themselves on camera.
Job Responsibilities
-
Appear on camera as a dating show participant
-
Take part in a filmed date with a social media star
-
Engage naturally in conversation and on-camera moments
-
Follow light direction from the production team
Requirements
-
Women ages 20–35
-
Northern background
-
Based in London
-
Comfortable appearing on camera in a dating-show setting
-
Confident, personable, and authentic on screen
Compensation
-
£200 flat rate
-
Half-day filming commitment
-
Paid on-camera appearance
Professional Nail Technician and Makeup Artist Roles for Film Project
Job Description
A film production is seeking a trained professional nail technician and a professional makeup artist (MUA) to work on a feature project. This is a paid behind-the-scenes opportunity for experienced beauty professionals who can perform at an industry level in a fast-paced production environment. Candidates should be reliable, detail-oriented, and comfortable working long on-set hours.
This role is ideal for licensed or experienced professionals looking to expand their credits in film production.
Job Responsibilities
-
Provide professional nail services or makeup application for on-camera talent
-
Maintain continuity and cleanliness throughout filming
-
Collaborate with the hair and makeup department as needed
-
Follow production schedules and creative direction
Requirements
-
Trained and professional nail technician or makeup artist
-
Proven professional experience in your field
-
Comfortable working full production days
-
Strong attention to detail and professionalism on set
Compensation
-
$47.50 per hour
-
Minimum of 8 hours guaranteed
-
Paid professional crew role
Finance Brand Social Video – Real People On-Camera Opportunity
Job Description
A paid social-first video project is seeking real people to appear in an authentic, unscripted finance-focused production. This is not an acting role. Participants will take part in a relaxed, podcast-style on-camera conversation, sharing their personal financial journeys in a natural and honest way.
This opportunity is ideal for individuals who are thoughtful, articulate, and comfortable speaking openly on camera. The final video will highlight real-life experiences, perspectives, and reflections around money, work, and family life.
Job Responsibilities
-
Appear on camera in a casual studio setting
-
Share personal financial experiences and reflections honestly
-
Engage in an unscripted, conversational discussion
-
Follow light direction during filming
Requirements
-
Real people (not professional actors required)
-
Comfortable speaking openly on camera
-
Fits one of the following profiles:
-
A working professional parent in their 30s who is financially aware and reflective
-
A mature professional or business owner with long-term financial experience and family life
-
-
Warm, relatable, and authentic communication style
Compensation
-
£850 flat fee
-
Includes time on set and usage across social platforms
-
Paid on-camera appearance for a finance brand campaign
Lead Role Casting Call for Upcoming Feature Film
Job Description
A new feature film is seeking a young performer to take on a leading role in an upcoming production. This is a paid on-camera acting opportunity open to fresh faces and emerging talent. No prior acting or drama experience is required, making this an excellent chance for new performers ready to step into a major film role.
This project is looking for a natural, expressive individual who can bring authenticity and presence to a central character in a professionally produced feature film.
Job Responsibilities
-
Perform as the lead character in a feature-length film
-
Take direction from the creative and production team
-
Participate fully in scheduled rehearsals and filming
-
Deliver an authentic and engaging on-screen performance
Requirements
-
Young performers encouraged to apply
-
No previous acting experience required
-
Comfortable performing on camera in a leading role
-
Reliable, professional, and able to commit to production
Compensation
-
Paid acting role
-
Lead credit in a feature film
-
Valuable on-set experience in a professional production
Couch Confessionals Season 2 – On-Camera Contributors
Job Description
A popular unscripted YouTube talk series is seeking real people to appear on Couch Confessionals Season 2. This on-camera opportunity is open to individuals ready to share authentic, personal dilemmas in a relaxed studio setting. Participants will sit down for honest conversations, offering real-life stories that range from lighthearted to deeply personal, all captured for a digital audience.
This casting call is ideal for confident personalities who are comfortable speaking openly on camera and want to be part of a culturally relevant online series.
Job Responsibilities
-
Appear on camera and openly discuss a real personal dilemma or life situation
-
Engage in a conversational, unscripted discussion in a studio environment
-
Communicate clearly, authentically, and confidently on camera
-
Follow basic production direction during filming
Requirements
-
Comfortable being filmed and sharing personal experiences publicly
-
Strong communication skills and natural on-camera presence
-
Must be able to submit a short self-recorded video explaining your dilemma
-
Open to appearing in a digital talk-show format
Compensation
-
Compensation details will be provided to selected participants
-
Additional exposure through a widely viewed online series
Female Models for Fashion Photoshoot
Job Description
A fashion brand is seeking female models for an upcoming photoshoot tied to a new collection launch. This opportunity is ideal for confident talent comfortable modeling athleisure and loungewear in a professional shoot environment. Diverse looks are encouraged, and models based in London or able to travel are welcome to apply.
Job Responsibilities
-
Model athleisure and loungewear pieces for a fashion photoshoot
-
Follow creative direction from the photography and styling team
-
Pose confidently to highlight fit, movement, and style
-
Represent the brand’s aesthetic on camera
Requirements
-
Female models ages 21 and older
-
UK clothing size 6–8
-
Height between 5’5″ and 5’8″
-
Based in London or able to travel
-
Comfortable modeling figure-enhancing athleisure or loungewear
-
Available for an early February shoot
Compensation
-
Paid modeling opportunity
-
Professional fashion photoshoot experience
-
Potential for future collaborations
Male Lead Actor Ages 45–60 for Short Film
Job Description
A paid short film is seeking a male lead actor with a playing age of 45–60 for a grounded, naturalistic performance. This character-driven role focuses on subtle, emotionally contained acting with minimal dialogue. The project explores intimate storytelling and will provide a supportive on-set environment, including technical support for scenes involving a stop-motion character added in post-production.
Job Responsibilities
-
Perform as the lead character in a narrative short film
-
Deliver a subtle, realistic performance with minimal dialogue
-
Act opposite a stop-motion character integrated in post-production
-
Collaborate closely with the director and production team
Requirements
-
Male actor with a playing age of 45–60
-
Strong naturalistic acting style
-
Comfortable with emotionally nuanced performances
-
Available for a short multi-day shoot
Compensation
-
Paid lead role
-
Travel and accommodation covered
-
Professional student film production
Groups of Friends Ages 18–21 for Sneaker Brand Online Commercial
Job Description
An online commercial for a sneaker brand is seeking groups of London-based friends ages 18–21 to appear in featured and background roles. This project is looking for natural chemistry, cool style, and authentic energy that reflects real friendships. Filming will take place in London and offers paid opportunities for young adults interested in commercial on-camera work.
Job Responsibilities
-
Appear on camera as part of a friend group in a sneaker brand commercial
-
Take direction from the production team during filming
-
Showcase natural interaction, movement, and personality
-
Represent a youthful, stylish lifestyle on screen
Requirements
-
Ages 18–21
-
Based in London
-
Applying as a group of friends
-
Comfortable performing on camera in a commercial setting
-
Confident, natural presence and sense of style
Compensation
-
Paid featured roles
-
Paid extra roles
-
Professional commercial production experience
Boys Ages 12–14 for Paid Comedy Short Film
Job Description
A paid comedy short film is seeking boys with a playing age of 12–14 for featured roles. This project is looking for natural, expressive young performers who can bring humor and authenticity to the screen. Talent based in Ireland or the South and South East of England, including London, is encouraged to apply. Parental or guardian involvement is required for all applicants.
Job Responsibilities
-
Perform in a scripted comedy short film
-
Take direction from the director and production team
-
Portray age-appropriate characters with personality and confidence
-
Work professionally on set with cast and crew
Requirements
-
Boys with a playing age of 12–14
-
Based in Ireland or the South / South East of England, including London
-
Comfortable performing on camera
-
Parent or guardian permission required
-
No prior acting experience required
Compensation
-
Paid acting role
-
Professional short film production
-
On-set experience in a comedy project
Job Description
A dating reality television series is hiring experienced field producers for an upcoming production filming in Los Angeles. This is a hands-on, fast-paced opportunity for producers who thrive in reality TV environments and are comfortable managing on-location production needs. The project requires strong storytelling instincts, organizational skills, and prior reality TV experience.
Job Responsibilities
-
Manage day-to-day field production operations on location
-
Coordinate with cast, crew, and production leadership
-
Support story development and on-set logistics
-
Ensure production schedules and filming plans stay on track
-
Handle real-time problem-solving during shoots
Requirements
-
Prior experience as a field producer on reality TV projects
-
Must be able to work as a local hire in Los Angeles
-
Strong communication and organizational skills
-
Comfortable working long production days
-
Reliable and detail-oriented
Compensation
-
Paid production role
-
Rates discussed upon selection
Job Description
An upcoming vertical drama proof of concept is seeking experienced crew members to join a fast-paced, collaborative production in Los Angeles. This project represents the next step toward full series financing and already has strong creative talent and locations attached. Ideal candidates are comfortable working in a narrative setting and shooting content designed specifically for vertical platforms.
Job Responsibilities
-
Collaborate with the director and core crew to execute a polished proof of concept
-
Work efficiently in a fast-moving production environment
-
Support high-quality storytelling through technical expertise
-
Maintain professionalism and adaptability on set
Available Crew Roles
-
2nd Camera Operator
-
Assist with camera coverage and setup
-
Comfortable shooting vertical-format content
-
Narrative experience is a plus
-
-
Sound / Boom Operator
-
Capture clean, professional-quality audio
-
Operate boom and manage on-set sound needs
-
Experience with dialogue-driven scenes preferred
-
Requirements
-
Must be based in or able to work locally in Los Angeles
-
Prior on-set experience in film or digital productions
-
Comfortable working collaboratively in a small crew environment
-
Reliable, communicative, and detail-oriented
Compensation
-
$1,000 total per role
-
Paid crew positions