Armadillo

About the Role

Reporting to the Head of Trade Sales, we are seeking an experienced Account Manager to service our existing Trade (high end interior designer and architect) clients while working to build and prospect new trade business in SD/OC/AZ/UT/NV. The successful candidate will be working remotely from Orange County or San Diego as they work hard to further build this territory. Travel within territory is required as well as infrequent travel to our Flagship showroom in Los Angeles.

Key Responsibilities

• Promote our product and company to the interior design industry within allocated territory – traveling is required throughout the territory for presentations and client engagement.
• Manage client portfolio – order requests, samples, information, product care, trouble-shooting, sales leads, monitoring orders through to delivery
• Build and maintain strong and effective working relationships
• Maintain and develop both active and dormant Trade clientele in line with strategic objectives
• Actively prospect for new Trade clients
• Provide support for client events e.g. networking opportunities and client entertainment, new collection launches, media events
• Demonstrate product knowledge – be familiar with the construction of the products, and be able to recommend products for different applications
• Keep online contact database organized and up to date with new and existing company contact

About You

We are searching for a dynamic sales professional, who can demonstrate:

• Experience in a similar role and industry
• Strong network in the ID Community within territory is ideal
• A proven sales record
• Utmost professional presentation skills
• Strong written and verbal communication skills
• Excellent time management and organizational skills with a keen attention to detail

About Us

Armadillo is a truly sustainable company – for the good of the world we live in and all who journey with us. Our rugs lie lightly on this earth. Founded in 2009 we are an Australian born company, with showrooms in Sydney, Melbourne, Brisbane, Los Angeles, New York and San Francisco.

Our rugs are handcrafted by artisans in India and Nepal using natural materials and energy-efficient processes, designed to counteract today’s throwaway culture and stand the test of time. As a certified B Corp, we hold ourselves to the highest standards of sustainability, social responsibility and transparency.

To us, giving back is the only way forward. We donate 10% of net profits from each rug sold to The Armadillo Foundation, the philanthropic arm of our business, which is dedicated to improving lives in underprivileged communities through education, health care, and environmental initiatives.

How We Work

As a purpose-driven company, guided by integrity, Armadillo is committed to cultivating the very best talents in their fields. Our workplace is open and inclusive, valuing teamwork and collaboration as well as celebrating individual strengths. We are committed to each other, our work and the wider community – and our hope is to be joined by those who are enthusiastic not just about what we do, but why we do it.

People & Culture

Our people have made Armadillo the brand it is today and as such, we have created a supportive and stimulating environment that nurtures the personal and professional growth of employees at all levels. We embrace fair workplace practices, equal employment opportunity, cultural diversity, and health and wellbeing. We also proudly offer our employees:

• An Employee Assistance Program
• An annual career development fund
• A health & wellbeing allowance
• Annual car allowance
• Additional leave days for community volunteering
• Generous staff discounts

If you are looking for the opportunity to evolve your career with a successful global and ethical business, we encourage you to apply now. Please submit the following:

Your resume and one-paragraph bio about who you are and what makes you jump out of bed in the morning to [email protected]

Armadillo

JOB DESCRIPTION: Senior Account Manager – Trade

DATE: September 2023

LOCATION: New York, NY

REPORTS TO: Head of Trade Sales

About the Role

Reporting to the Head of Trade Sales, we are seeking an experienced Account Manager to service our existing Trade clients (high end interior designers and architects) while working to build and prospect new trade business in NYC, CT, PA. The successful candidate will work from our NYC showroom. Travel within territory is required as well as infrequent travel to our flagship in LA.

Key Responsibilities:

• Drive respective trade sales and cultivate growth through strategic outreach, elevated customer service and engagement
• Complete ownership and expertise of territory, its development and community
• Strategize and execute outreach initiatives
• Seek opportunities to share your expertise and strategies with Account Managers
• Present product and interact with prospects and clients daily/weekly
• Demonstrate product knowledge – be familiar with the construction of the products, and be able to recommend products for different applications
• Manage client portfolio – order requests, samples, information, product care, trouble-shooting, sales leads, monitoring orders through to delivery
• Provide weekly and monthly reporting
• Provide support for client events e.g. networking opportunities and client entertainment, new collection launches, media events

Key Capabilities and Behaviors Required:

• Present yourself as a premium Brand Ambassador of Armadillo both internally and externally
• Frequently uses initiative to think of new ways to approach projects/tasks, and about future work pipeline
• Demonstrates a bright and cheerful approach to work
• Driven, responsible and organized
• Self-starter and goal-oriented
• Comfortable working alone AND as part of a collaborative team
• Committed and enthusiastic about Design
• Ability to travel within territory weekly and outside of territory as needed
• Confidence in entertaining and networking

About Us

Armadillo is a truly sustainable company – for the good of the world we live in and all who journey with us. Our rugs lie lightly on this earth.

Founded in 2009 we are an Australian born company, with showrooms in Sydney, Melbourne, Brisbane, Los Angeles, New York and San Francisco.

Our rugs are handcrafted by artisans in India and Nepal using natural materials and energy-efficient processes, designed to counteract today’s throwaway culture and stand the test of time. As a certified B Corp, we hold ourselves to the highest standards of sustainability, social responsibility and transparency.

To us, giving back is the only way forward. We donate 10% of net profits from each rug sold to The Armadillo Foundation, the philanthropic arm of our business, which is dedicated to improving lives in underprivileged communities through education, health care and environmental initiatives.

How We Work

As a purpose-driven company, guided by integrity, Armadillo is committed to cultivating the very best talents in their fields. Our workplace is open and inclusive, valuing teamwork and collaboration as well as celebrating individual strengths. We are committed to each other, our work and the wider community – and our hope is to be joined by those who are enthusiastic not just about what we do, but why we do it.

Our people have made Armadillo the brand it is today and as such, we have created a supportive and stimulating environment that nurtures the personal and professional growth of employees at all levels. We embrace fair workplace practices, equal employment opportunity, cultural diversity, and health and wellbeing. We also proudly offer our employees:

An Employee Assistance Program

An annual career development fund

A health & wellbeing allowance

Additional leave days for community volunteering

Generous staff discounts

If you are looking for the opportunity to evolve your career with a successful global and ethical business, we encourage you to apply now.

Please submit your resume and a one-paragraph bio about who you are and what makes you jump out of bed in the morning to [email protected]

Armadillo

At Armadillo, we work with some of the world’s biggest brands, including Disney, McDonald’s, P&O Cruises and Cunard Cruises, to produce beautifully creative and effective CRM campaigns.

We believe in the long-term success that comes from always putting the best interests of our clients and the well-being and progression of our staff at the heart of everything we do. We are ambitious and free-thinking, yet at the same time pragmatic and straightforward.

We have ambitious plans to grow the agency. Our aim is to become the UK’s most recommended CRM agency: the one everyone wants to work with or for.

We are now on the lookout for an Account Director to join our Client Services team here at Armadillo. So, think you can help us?

Account Director Role

The Account Director is responsible for leading the day-to-day relationship with client stakeholders up to senior level, taking responsibility for all projects managed by your team and directly managing larger projects as required. As Account Director, you will direct the delivery of work from the Armadillo team profitably, efficiently and on-budget.

Account Director Responsibilities

• As Account Director, you will own and maintain excellent client-agency relationships with client stakeholders at all levels
• Present major or complex project scope and budget proposals, project and status updates, and creative work to clients – demonstrating effective verbal communication skills whether in person or virtually, securing client’s understanding, buy in and project approval
• Producing written work such as project presentations, proposals, budgeted scopes of work, timing plans, reports and client comms for Senior Manager levels
• At Account Director level, you will be expected to provide expertise, guidance and support for both junior CS team members, as well as team members in other disciplines to help them meet project goals and deliverables
• Identify opportunities to delivery efficiency for the client, accurately estimating resource requirements within and outside of Armadillo, costing to ensure profitability for Armadillo in line with our business targets
• Monitor, reconcile and manage resource deployment against client projects – directing team resources as required to ensure profitable delivery of projects within budgeted hours, and reporting accurately on project health of all projects to more senior CS team members when required
• Creating and issuing invoices to clients accurately and on time, recording invoicing in line with Armadillo’s invoicing process – track and report on client invoicing and provide updates for senior team members as required
• Identify opportunities to secure incremental projects and scope with clients, sharing business cases internally based on the rationale for the client sales growth potential for Armadillo
• Convert business growth opportunities to additional sales by engaging client stakeholders with the rationale for additional projects
• Understanding the client’s strategic goals, and supporting the development of strategic plans and responses to client briefs, demonstrating excellent understanding of client’s strategic requirements by providing valuable inputs, insights and feedback for the Strategy team
• Prepare complex timing plans to the highest standard
• Write briefs to the highest standard for complex or major projects, whether for creative, analysis or strategy requirements and support more junior team members with producing their briefs
• Lead the task management and resource allocation across all projects for the client – take overall responsibility for coordinating client stakeholder input and Agency team members in all disciplines
• Lead the effective solution of problems, whether related to internal or client stakeholders
• Ensure the maintenance of the highest quality assurance standards in your own work and your CS and PM team members and hub
• As an Account Director, you will support the professional development of SAM, AM, and AE team members, providing effective mentoring and leading the QPR process as a Pro
• Support business development by participating in pitch teams as required
• Support recruitment by participating in interviewing and assessing candidates for junior CS roles
• Support the marketing of Armadillo by providing content and inputs related to client projects that support Armadillo’s proposition to Marketing team members – be an ambassador for Armadillo online, at events and all other opportunities
• Our Account Directors also support the leadership of the cross-functional Hub team, deputising where relevant for the Client Partner to support the maintenance of a high-performing team that embodies Armadillo’s values and is aligned around our goals and the client development strategy

Account Director Requirements

• Experience in an Account Director role is desirable, or minimum 2 years’ experience at SAM level
• Understanding of agency Client Services techniques
• Excellent understanding of CRM principles and data-driven marketing best practices
• Great communicator and great at building relationships with clients as well as colleagues at Armadillo
• Leadership qualities, from supporting a CS team, guiding projects, mentoring and recruitment support
• Well organised and demonstrate thorough attention to detail
• Demonstrate highly proficient use of MS Office Suite (including Google Equivalents), Harvest and Forecast
• Highly motivated to meet deadlines and the highest standards
• Dedication to producing work to be proud of both individually and as a team
• Continuously seek to improve the quality of your work by applying critical thought and digging deeper into briefs and requirements

Armadillo Benefits

• Hybrid environment – 2 days in our central Bristol office / 3 days optional office/home working
• Catered lunches Tuesday – Thursday at our office & breakfast options
• 25 days’ annual leave plus a day off on your birthday, increasing by 1 day per annum at each year anniversary up to 30 days, plus bank holidays
• Summer and Christmas hours – finish 2.5 hours early one Friday per month in June, July, August and December
• Contributory company pension 4% employee 3% employer of total pay through salary sacrifice, escalating 1% each year following your 2nd anniversary at Armadillo, up to 8% employer contribution
• Bupa dental care
• Vitality health insurance
• Lots of social events, including Summer and Christmas parties
• Cycle to work scheme
• Employee Assistance Programme offered by Assured Health
• IPA Membership
• Bristol Creative Industries Membership

Equal opportunities

Armadillo is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.

Armadillo