Coordinator, CRM

ABOUT THE NEW YORK RED BULLS

The New York Red Bulls are one of 28 teams in Major League Soccer (MLS). RBNY, one of the ten charter clubs of MLS, have competed in the league since its founding in 1996. The Red Bulls play home matches at Red Bull Arena (RBA) in Harrison, New Jersey. The three-time MLS Supporters’ Shield Winners are owned by the Austrian beverage company Red Bull for which the team is named. The New York Red Bulls offer one of the nation’s premier youth soccer development programs, from local soccer partnerships across New York and New Jersey to Regional Development Schools and the Red Bulls Academy teams.

The New York Red Bulls prides itself on innovation, always looking to evolve the sport and the sporting experience. To that end, its Business Strategy & Analytics department, which harnesses the power of data, applied analytics, and technology to drive improved decision-making across all departments. The Coordinator, CRM is primarily responsible for the daily maintenance of the CRM platform for all revenue team members. This includes, but is not limited to, creating sales campaigns, contact & account record maintenance, creating and importing new leads and contacts, database scrubbing, campaign analysis, user trainings, and general system maintenance. You will report to the CRM Manager and partner with the marketing, sales, and sponsorship departments. The CRM Coordinator will also provide support in data collection and scoring.

RESPONSIBILITIES

• Manage all daily functions of CRM system, Salesforce.com
• Maintain CRM ecosystem within larger organization data warehouse.
• Create campaigns and marketing lists for sales team on regular basis
• Perform database scrubs to ensure system is current and all information is accurate
• Maintain relationship with CRM and data analytics vendors
• Help with data collection through surveys, off-site events, online data capture, etc.
• Provide end users with technical support and up-to-date training
• Create reports for users, managers, and executives
• Must stay current with CRM best practices in the industry and communicate all updates to sales and sponsorship teams to ensure maximum productivity

Minimum Knowledge, Skills and Abilities:

• Bachelor’s degree in Business, Computer science, Information Systems, or relevant/related field.
• Prior CRM experience preferred but not required (Salesforce.com with KORE)
• Strong qualitative and analytical skills
• Proficient in Microsoft Office, with heavy emphasis on Excel
• Ability to work with a team as well as alone
• SQL experience preferred
• You should be a self-starter, a creative thinker, ambitious, detail/results-oriented
• Ability to effectively prioritize, meet deadlines and adapt in a fast-paced environment.
• Experience working in the sports and entertainment industry, preferred
• Experience with data warehouse technology, including Amazon Redshift a plus!
• Due to the cyclical nature of the entertainment industry, you may work varying schedules to reflect the needs of the company.

Due to the cyclical nature of the entertainment industry, the employee may be required to work varying schedules to reflect the business needs of the company.

Red Bull New York provides comprehensive benefits offerings to all full-time employees. Our benefits include medical and dental insurance, 401(k) plan, flexible spending accounts, tuition reimbursement, life insurance, health and wellness benefits, and a paid time-off program.

Red Bull New York is an equal opportunity employer and we will not discriminate against any employee or applicant for employment because of age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or any other classification protected by law.

New York Red Bulls