Loyalty & Digital Engagement Manager

Our client:

• Extremely successful, global market leading FMCG and retail brand, with £multi billion turnover
• Customers first choice in the sector they operate, highly innovative with extremely high levels of consumer engagement across all retail channels
• Loyalty and Digital Engagement Manager is an essential, critical role with responsibility growing brand awareness and engagement.
• Fantastic culture with a genuine care and focus on employees
• Role split between West London office (2 days a week) and home (3 days a week)

The role:

• As Loyalty and Digital Engagement Manager you will be responsible for will innovate and create leading digital experiences which meet customers needs and grow loyalty, growth and ultimately sales.
• The Loyalty and Digital Engagement Manager will deliver and communicate customer engagement and loyalty best practice. Using data and analytics the Loyalty and Digital Engagement Manager will create and implement structured business and engagement plans for seasonal communications.
• In the role of Loyalty and Digital Engagement Manager you will develop strategies that enhance the digital customer experience that drive loyalty and engagement both when engaging with brand directly and through food delivery apps.
• Working with the wider marketing team the Loyalty and Digital Engagement Manager will ensure all loyalty objectives are effectively communicated through marketing digital programmes and loyalty programmes.
• The Loyalty and Digital Engagement Manager will drive engagement targets across multiple customer segments and geographies and plan, execute and evaluate initiatives and campaigns that deliver the strategy.

Ideal candidate:

• You will have in depth experience as a Loyalty Manager with a focus on digital gained from retail, leisure or hospitality.
• As Loyalty and Digital Engagement Manager you will have hands on experience of loyalty or CRM programmes and how they influence customer engagement
• In additional you will have experience of marketing digital programmes and working with food delivery apps.
• You will have fantastic data and insight skills, the culture of this brand thrives in this way and building strong relationships is key to success.
• The Loyalty and Digital Engagement Manager will be a creative thinker and will be comfortable navigating ambiguity of a large complex multi-national organisation
• In this entrepreneurial environment it is essential that you have excellent project management experience along with the ability to drive engagement and execution across the wider business.
• You will thrive in a matrix blue chip structure that is down to earth, caring and personable.

Benefits & details:

• Excellent package – up to £72,000 and excellent benefits
• Location = Role split between West London office (2 days a week) and home (3 days a week

Please send your CV using the form on this page, quoting reference 1/16632/7. Confidentiality assured.

Whilst we would like to respond to all our on-line applicants, regrettably we are unable to do so due to the high volumes we receive. If you do not hear back within 14 days unfortunately the relevant consultant has decided not to progress with your application. For alternative opportunities please search our vacancies on our website.

Seven Search & Selection Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary (interim) workers. By applying for this job you accept the T&C’s, Privacy Policy and Disclaimers which can be found on our website.

Seven Search and Selection Ltd