We are looking for a servant leader that can drive clarity and ensure that priorities are clear and that plans are aligned and consistent with the goals of the business and our technology. As a thought leader in the Gaming applications support area, you must be able to influence, instill trust, and gain the confidence of our technology teams and business partners. Fostering effective teamwork will be key and your ability to build cohesive teams to achieve common goals will be critical to your success. In this role, you must be able to navigate ambiguity, connect the dots, and understand the broader strategy of Information Technology and the business – seeing ahead to future possibilities and translating strategy program execution, enabled by effective technology business operations. You will as a leader of a team be an active participant and leader of the gaming support team that enables investment and operational initiatives & programs for Hard Rock, utilizing the operating frameworks, tools and best practices used across the Enterprise to, ensure seamless ways of working in managing our collective technology portfolio. Planning, budgeting, and executing the Technology roadmap is at the core of what this team will do to succeed. This role requires strong analytical and problem-solving skills needed to lead support responsibilities, executing cross-functional, and end-to-end delivery of support capability for our Consumers and employees, who are at the center of everything we do. At times, you will be leading major initiatives. The ability to implement and measure the support delivered by the IT team to new ways of working (including Waterfall, Agile, and Hybrid) and work within these frameworks will be critical in working across both Technology and Business teams.
RESPONSIBILITIES:
- Provide leadership and direction to a highly motivated, robust team which owns driving the deployment of resources, standards, and disciplines toward the successful completion of major corporate and division initiatives
- Cultivate a culture of inclusion and promote a growth mentality among teams and collaborators
- Hold cross-functional partners accountable when there is a need to scope flexible engineering solutions fast and efficiently in order to meet the consumer need
- Act as a technology and business mentor, thought partner, and agile evangelist across the business and IT teams in service to the consumer.
- Set the tone of operations by encouraging and modeling a culture of trust and collaboration
- Contribute to the maintenance and execution of Technology and Business Strategic Roadmaps
- Leads the thought process and agenda for the strategic planning lifecycle
- Developing, executing, & managing portfolio and program operating models and tools
- Establishes metrics for the operational status & health reporting.
- Provides consulting services to Senior Management related to the alignment of business needs with IT systems and business strategy.
- Develops cost models for business alternatives, operating budgets, and project budgets.
- Understands all cost elements related to the delivery of projects, products, or systems. Prepares management reports which reflect the group’s budget performance, utilization of resources and achievement of goals.
- Understands Casino business processes, regulatory environment, systems platforms, and infrastructure architecture.
- Provides top-level management of hardware and software vendor business relationships, including contracts and negotiations.
- Maintains direct communication with Senior Management to conduct activity prioritization, status reports, planning and business review. Interact and represent the Products with key user management and Senior Management. Interact and represent the Products with key users and Senior Management.
- Responsible for attracting, hiring, retaining, and motivating staff. Responsible for employee termination when necessary.
- Conduct reviews as well as ongoing assessment of strengths and weaknesses. Provides or secures the training necessary to ensure optimum job performance.
- Prepare salary and promotion recommendations emphasizing technical competencies, increased responsibilities, and teamwork. Develop managers within the department and minimize dependence on single individuals through efficient cross-training. Develop and execute training plans for direct reports designed to increase their capabilities through career planning, technical training, and increased responsibilities.
- Keep informed of new technological developments within the technology industry; seek methods of optimizing systems and applications support, ensuring efficient costs, and providing focused service levels. Establish Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) to measure execution & delivery success.
- Develops and executes strategic plan for area of responsibility
QUALIFICATIONS:
- Bachelor’s degree
- 8+ years of proven ability in program and portfolio management, product management or technical leadership
- 6+ years of people management experience leading global distributed teams
- Understanding of application support and portfolio management best practices and tools
- Experience preferred using tools such as JIRA, Confluence, Aha!, Asana,
- Strong understanding and demonstrated experience in software development processes, including Product Development Lifecycle (PDLC), Continuous Delivery, DevOps, Scrum, Agile, capabilities organization models, and Kanban
- Strong understanding and demonstrated experience of Lean or Six Sigma
- Experience with ITSM/ITIL tools such as ServiceNow, etc.
- Demonstrated understanding of web technologies, browsers, analytics, reporting, and content management systems and processes
- Excellent communication skills, both verbal and written, and experience leading discussions and presenting to varying levels of leadership
- Ability to deal with ambiguity and work in a dynamic, results-oriented, environment
- Experience in defining and delivering portfolio and program reporting that provides insights and holds cross-functional teams accountable for delivering results
KEY COMPETENCIES:
- Functional knowledge: demonstrated experience, deep understanding, and knowledge of gaming operations. IT support processes. Regulatory environment.
- Operations management: rigorous operational leadership experience managing IT business operations including contingent labor, function-specific data needs & reporting, and function-specific engagement in content development.
- Functional planning: capable of supporting the development of key strategic initiatives, functional alignment and planning, and technical asks, as well as the ability to translate and communicate them to diverse and critical audiences
- Dependency management: ability to assess, understand and manage program dependencies including coordinating teams and resources needed to execute plans to optimize support of the gaming applications.
- Financial planning & management: strong forecasting, reporting, & management of organization’s budget inclusive of fixed & variable costs
Work Environment:
- Duties and responsibilities are typically performed in a professional office setting, but there will be times where you will need to be in operating areas. In these areas, you may be exposed to environmental factors including, but not limited to, gaming operations, secondhand smoke and excessive noise.
- While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
Seminole Hard Rock Support Services
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