San Francisco Casting Calls & Acting Auditions

This position will coordinate all direct sales activities relative to those existing / prospective accounts found within the assigned area of responsibility. Makes regular contact with existing accounts and prospects continuing to perform discovery, increase understanding of the customer/prospect business model, learning what would qualify as true value offerings. Then utilizing Sonoco resources bring forth those value offerings to the customer / prospect. The foremost focus remains on increased profitable sales growth with new and existing accounts to increase our market share striving to enhance Sonoco’s overall position in all our served and potential markets. The position may require acting as National Manager for specific accounts that span regions. Their responsibility is to take a leadership position to coordinate the activities of these multiple location accounts through the local Sonoco representatives handling these separate locations. This coordination will require clear and concise communication skills and the ability to give a measurable path to achieve profitable sales growth and increase our market share.

What you will be doing:

• Prepares and maintains updated account plans for major accounts and prospective accounts found within assigned area of responsibility.
• Provides marketing with input for use in developing strategic plans and develops account plans that are consistent with overall division strategies.
• Implements and coordinates activities relative to each account plan and monitors each plan for effectiveness.
• Provides appropriate personnel with progress reports covering each account plan on a regular basis.
• Establishes and monitors closely a call plan for all customers and prospective customers within assigned area of responsibility and implements changes as required.
• Monitors closely all activity at each customer and prospective customer location and reports on expansions, closings, business trends and all other factors impacting volume levels.
• Maintains detailed customer files (share, relative quality, relative price, specifications, contacts, competitor, etc.) on an ongoing basis.
• Maintains up to date information with regard to gross margins for all major accounts and makes pricing recommendations as appropriate.
• Establishes and maintains multi level contacts at all major existing and prospective accounts.
• Communicates all pertinent information involving assigned accounts and prospective accounts to appropriate personnel through reports of call.
• Seeks out and promotes new product and service offerings as well as new uses for existing product lines and potential candidates for acquisition.
• Develops and maintains territory sales funnel for prospective new business.
• Provides immediate supervisor with sales projections for products and customers within assigned area of responsibility for use in developing sales budgets.
• Investigates promptly and accurately customer complaints and coordinates the resolution of these complaints to the complete satisfaction of these accounts.
• Assists division marketing with trade shows, conventions, and trade association meetings as requested.
• Stays abreast of current selling techniques and makes every effort to constantly improve product knowledge and knowledge of the marketplace.
• Champions new products and services as requested for the region and/or the division,
• Submits expense reports, reports of call and itineraries on a weekly basis and all other reports on schedule.
• Promotes company goodwill and maintains proper relationships with customers and prospective customers.
• Protects assets, confidential and restricted information, developments, specifications, materials, legal obligations and other such data in contacts with external parties.
• Complies with all company policies.

This is a Remote-Regional Territory position for the Midwest. The ideal candidate will be located in Ohio, Indiana, Pennsylvania areas.

We would love to hear from you if:

• You have a 4-year undergraduate degree or equivalent experience
• You have 3 years of sales experience minimum
• Proven record of sales prospecting and new business development
• Proven ability to manage multiple sales development projects through a complex development process
• Familiarity with the packaging industry, specifically Film Cores

This is a progression position and level will be based on candidate experience and business needs.

Compensation:

Account Representative: The annual base salary range for this role is from $60,675 to $72,810, plus annual target bonus of 12.5% of base salary

Account Representative II: The annual base salary range for this role is from $82,800 to $99,360, plus annual target bonus of 12.5% of base salary

Senior Account Representative: The annual base salary range for this role is from $94,200 to $113,040, plus annual target bonus of 12.5% of base salary

Sonoco

Customer Service Coordinator:

In Office

Monday-Friday 6:00am-2:30pm

Pay- $20.00 per our

Temporary to Hire position

Job Description

in the Customer Service Coordinator role you will be responsible for coordinating and organizing information related to customer orders including acknowledgement, confirmation, and follow up from receipt of order until it ships.

Duties and Responsibilities

• Handle inbound and outbound calls, email, and other forms of communication to address the needs of our customers.
• Develop and build customer relationships to grow business relationships
• Support the sales team with service and follow up information on customers order status.
• Process and follow up on customer orders working with Production, Purchasing and Warehouse teams to provide the best information on meeting customer order requirements.
• Help facilitate, analyze, resolve, and troubleshoot customer issues related to orders. Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner.
• Use company’s means of order processing to develop better, more efficient system to provide the best customer experience.
• Provide solutions, recommendations, and product information with a sense of urgency, positivity and empathy.

Qualifications:

• Good organizational skills with a strong attention to detail
• A good understanding of the company organization with emphasis on SOPs’ related to customer service
• Excellent interpersonal verbal/listening skills
• Good knowledge in associated computer software (Word, Excel, SOS & QBO)
• Time management skills
• Abe to manage multiple priorities at one time

Ultimate Staffing

Summary

• Spigen’s Customer Support Coordinator will support the company’s customer service activities by overseeing and assisting customer support agents, resolving customer questions or complaints, and working with Customer Support Team Manager to help develop training plans and support procedures to enhance productivity and performance.

Job Duties

• Answering supervisor forwarded customer tickets for Assigned Support Channel
• Manage Customer Service Metrics (Message SLA, Negative Feedback)
• Establish and update customer support standards
• Daily/Weekly/Monthly report of support performance data
• Provide Direct Customer Support & Back up support for daily support tickets
• Other duties as assigned

Skills

• Communication Skills
• Problem-solving Skills
• Conflict Resolution Skills
• Documentation Skills
• Attention to detail
• Ability to prioritize tasks in a fast paced environment

Requirements

• Strong written and oral communication skills
• Maintain a positive attitude while performing repetitive tasks
• Be able to type and enter data accurately
• Some customer support experience
• Experience with Help Desk Ticketing Systems / Help Desk Software (Preferred)
• Experience with Google Suites, MS Excel, PowerPoint (Preferred)
• Bachelor’s degree in related field or equivalent work experience
• U.S. work authorization required
• New employees to Spigen Inc, will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov

Work Hours

• 8 AM – 5 PM
• Monday – Friday

Benefits

• Insurance: Medical, Dental, Vision, and Life
• 401(k) plan up to 6% (eligible after 1 year of employment)
• Paid Time Off up to 10 days
• Paid Sick Leave: 10 days
• Lunch provided
• Employee discount
• Able to work from home
• Sponsorship: Green card & H1B
• Etc.

Spigen Inc

***Must be within reasonable commuting distance of Los Angeles, CA (90025) for consideration***

Fortify Capital is a team of experienced professionals in the field of wealth management advisory services. As a mature and dynamic firm, the team is dedicated to providing high-end investment and financial planning services to our clients. Fortify Capital is looking for a Client Services Coordinator who is energetic, detail-minded and business oriented. The ideal candidate will thrive in a collaborative setting. The team values self-motivation and exceptional problem solving and analytical skills.

The Fortify Capital team is comprised of individual who are passionate about helping their clients achieve their financial goals and are committed to providing the highest level of service and expertise to ensure our clients success.

Role:

The primary role of the Client Service Coordinator is to provide operational and service support to members and clients of Fortify Capital.

Responsibilities

• Successfully manage and maintain the CRM database system, ensuring that client information is accurate, up-to-date, and easily accessible by the team.
• Manage and maintain the team calendar and scheduling, ensuring that all team members are aware of the upcoming events, meetings, and deadlines.
• Effectively coordinate joint work between team members and outside partners, ensuring that all parties are aligned and working collaboratively towards shared goals
• Manage and maintain the systematic advisory review scheduling and spreadsheet, ensuring that all client reviews are scheduled and completed in a timely manner, and that data is accurately recorded
• Provide exceptional client service by responding to requests and inquiries in a timely manner and supporting team members as needed
• Assist with insurance-based paperwork and service requests, ensuring that all necessary documentation is completed accurately and efficiently
• Assist with email and social media marketing, contributing to the overall growth and success of the firm
• Perform any additional tasks and responsibilities deemed appropriate by advisors and directors, demonstrating a willingness to adapt and contribute to the team’s overall success

Required Qualifications:

• Bachelor’s degree required
• 8+ years of office experience. Financial industry preferred but not required.
• Ability to manage multiple diverse projects and assignments in a timely and quality manner
• Strong attention to detail with the ability to work with a high degree of accuracy
• Ability to be flexible, adaptable, and embrace change in a fast-paced environment
• Excellent oral and written communication skills
• Demonstrated ability to maintain effective working relationship with clients and colleagues

Benefits:

At Fortify Capital, we understand that our team members are the foundation of our success, and we strive to provide a comprehensive benefits package that reflects our commitment to you. We believe that by investing in our team, we are investing in the success of our firm, and we are committed to providing our team members with the resources and support they need to thrive.

• A competitive base salary commensurate to experience
• 100% medical, dental, and disability insurance provided by employer
• Profit-sharing plan
• Employer-sponsored licensing, professional development, and education opportunities
• Paid vacation, sick, and holiday pay

Northwestern Mutual

Innova Solutions is immediately hiring for a Site Services Coordinator

Position type: Contract, 40 hours a week

Duration: 8 months

Location: On Site 94080

As a Site Services Coordinator you will:

The Role

Reporting to the Associate Director, Facilities, Utilities and Engineering, the Maintenance Scheduler/Planner will be part of the South San Francisco Site Operation Facilities, Utilities and Engineering Team. This position will support maintenance team to plan and schedule maintenance activities. He/she will also responsible for BMRAM system administrative work. The role is primarily located in South San Francisco, CA.

Responsibilities

• Ensure work orders are properly assigned.

• Be the point of contact with the external service vendor to support site maintenance activities.

• Ensure service vendor returns their service report to site on a timely manner after onsite service was complete.

• Create purchase requisition to support maintenance activities (e.g. for preventive or corrective maintenance, service agreement, parts…).

• Plan and schedule maintenance work to be performed.

• Coordinate production window in order to perform maintenance activities.

• Act as BMRAM administrator to maintain and upkeep assets in the system

• Responsible to update BMRAM to reflect current status of asset, BOM and asset movement following GMP requirement.

• Document technical work performed accurately and completely.

• Partner with internal customers and suppliers, colleagues and support services to achieve department goals.

• Understand and adhere to internal and external regulations, procedures & policies.

• Effectively communicate safety, quality, technical and training issues to team. Enforce and follow all safety rules and regulations.

• Interact with stakeholders, and vendors.

Required Qualifications

• High School diploma or GED with 4+ years of experience in a GxP environment or comparable field

• Working experience with a CMMS, planning and scheduling, BMRAM system is a plus.

• Experience with purchase system, Ariba system is a plus.

• Excellent documentation skills.

• Strong oral and written communications skills.

• Have some basic GxP knowledge and understanding.

• Team player with a successful history of working with internal departments and external vendors.

• Self-motivated and have the ability to handle multiple jobs with minimal supervision.

• Models our Core Values: Be Bold, Care Deeply, #GetStuffDone – is experienced as someone who exemplifies the culture we want to create; operates with transparency; is trusted.

Full time temporary worker position that will require to be onsite for more than 75% of time, i.e. 5×8 with up to one day a week to be remote.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!

Amanda M.

Recruiter

PAY RANGE AND BENEFITS:

Pay Range*: Between $31.00 and $31.20 per hour

*Pay range offered to a successful candidate will be based on several factors, including the candidate’s education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• One of Largest IT Consulting Staffing firms in the USA – Recognized as #4 by Staffing Industry Analysts (SIA 2022)
• ClearlyRated® Client Diamond Award Winner (2020)
• One of the Largest Certified MBE Companies in the NMSDC Network (2022)
• Advanced Tier Services partner with AWS and Gold with MS

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

Innova Solutions

The Director of Service Unit Engagement is responsible for establishing the vision, goals, and objectives for the council in all matters of retention and service unit engagement strategies. They develop and manage volunteer listening paths and regularly analyze data received. They will participate in community meetings and speaking engagements and organize other volunteer events to engage and educate volunteers. The Director works collaboratively with other members of the leadership team on the council’s strategic vision, short- and long-term planning, and project work.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Develops a comprehensive renewal and retention strategy that align with organizational goals and objectives.
• Supervises department, providing guidance, mentorship, and performance feedback to support growth and development.
• Accountable for achieving the council’s retention and renewal goals, with the expectation to increase growth.
• Establishes and leads council conversations and projects to maintain and increase council-wide retention of girls and volunteers.
• Strengthens the council’s relationship with volunteers through appreciation and support.
• Creates an annual calendar of volunteer networking opportunities, focusing on Service Unit Engagement initiatives.
• Identifies and leads annual volunteer appreciation initiatives.
• Successfully manages and motivates staff to perform their jobs efficiently and effectively.
• Establishes priorities, conducts team meetings, delegates authority to reporting staff, and monitors staff performance.
• Utilizes innovative technology and adult learning methodologies to enhance the impact and reach of retention and renewal initiatives.
• Builds a culture of evaluation where staff engages in reflective practice based on operational and evaluation data, volunteer feedback, and prototyping, testing, and iterating processes.
• Establishes evaluation methods and tools to collect and analyze participant feedback and assess the effectiveness and impact of volunteer engagement strategies.
• Proactively identifies and builds strategic national partnerships as appropriate.
• Actively participates in the development of environments that foster diversity, equity, inclusion, and access through words, actions, and attitude.
• Performs other duties as necessary or assigned.

SKILLS & QUALIFICATIONS

• Bachelor’s degree or higher or at least four years of equivalent experience within a relevant field (e.g., volunteer management, volunteer support, etc.)
• Strong facilitation and presentation skills, with the ability to engage and inspire adult learners.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
• Strong leadership and collaborative skills with demonstrated experience partnering with different departments and the ability to coach and develop high-performance teams.
• Experience in motivating a team to achieve goals.
• Proficiency in using technology and virtual platforms for training delivery.
• Passion for the organization’s mission and a commitment to adult volunteer development.
• Ability to work a flexible schedule including evenings and weekends.
• Travel throughout council jurisdiction up to 20% of the time.
• Capability to provide own transportation and maintain valid driver’s license.

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at a desk and working on a computer.
• Operate office equipment manually.
• Must be able to lift and/or move up to 25 pounds at times.

WORK HOURS/TRAVEL

• Willingness to work a flexible schedule and travel as required.

Girl Scouts Heart of Central California

Apollo Interactive is seeking a productive, detail-oriented, analytical, motivated, and creative Director of Home Services to join our team in the Los Angeles (El Segundo) office. This is a full-time position. As the Director of Home Services, you will play a key role in the growth of our Home Services vertical. You will be responsible for building and leading a team over time as the initiative grows.

Ideal candidates will be organized, strategic, quick learners, able to work independently, and experienced in digital marketing, online lead generation, and home services. Applicants must have excellent communication and time management skills, be able to work efficiently in a team environment, and manage multiple projects at once.

Responsibilities include:

• Developing and implementing short-term and long-term strategies for growth
• Overseeing the development of online lead generation sites and forms
• Prospecting, contracting, and onboarding of new clients
• Recruiting and onboarding new team members
• Training and managing a growing team
• Overseeing and guiding the development of creative assets
• Managing and optimizing client campaigns
• Working with a media buying team to develop, launch, and optimize online media campaigns
• Optimizing lead flows and monetization paths
• Developing, deploying, and evaluating A/B and Multivariate Testing strategies
• Overseeing technical reporting and data transmission integrations
• Identifying and resolving technical issues
• Managing budgets and financial performance the Home Services vertical

Qualifications:

• BA/BS degree from 4-year university required
• Minimum 2 years of experience in Home Services Online Lead Generation
• Strong attention to detail
• Ability to analyze and optimize around data
• Strong collaboration skills
• Ability to manage and prioritize multiple initiatives
• Excellent time management skills
• Advanced oral and written communication skills
• Microsoft Excel fluency

Benefits:

• Annual salary and performance review
• Medical and dental benefits
• 401(K)
• Dynamic work environment

Apollo Interactive

We are searching for a customer service rep who will provide world class service to best customers on earth. You will receive requests and inquiries from our customers and sales personnel. In this role you will provide information and price quotations to our customers and sales personnel. You will also processes sales orders and returns and coordinate with other departments through to completion. This role is key to our success. We are growing and looking for someone join us on our journey!

Description

Essential Functions:

• Receives order requests for: price quotations, confirmations, follow-ups and purchase orders. Processes all orders, returns, credits, additional billing and changes or cancellations directly from the customer / sales personnel using SAP
• Responds immediately to Customer inquiries/information needs and provides positive, courteous service to Customer/Sales Personnel. Answer questions regarding product line, pricing, and deliveries. Provides proof of deliveries by request and samples of product
• Works with Merchandising to expedite or insure timely delivery of scheduled shipments: maintains close liaison with other departments to carry order through to completion
• Works with the appropriate internal department’s on inquiries, quotes, returns, credits, stock counts, credit card orders, COD orders and re-deliveries from vendor
• Reports all errors or any other pertinent customer concerns to Manager of Inside Client Relations
• Keeps lines of communication open with Manager/Sales Personnel
• Looks for opportunity to add on to client orders, promos, close out items. Suggestive selling to customers
• Keep up to date information on customers
• Assist in maintaining assigned Sales Personnel’s unshipped/unbilled report

Qualifications

• two years of customer service experience or equivalent combination of formal education/training and experience in the industrial packaging or related industry
• inside sales experience would also be considered
• Familiarity with call center and customer service in industrial packaging distribution
• Experience with SAP a plus
• Working knowledge CRM management systems
• Thorough knowledge of outbound calling techniques and customer service measurements of success
• Demonstrated ability to communicate effectively both verbally and in writing
• Background with distribution methods, process improvement programs and procedures

Ernest Packaging Solutions

We have an opportunity to join the Alliance as the new Health Services Operations Manager in the Health Services Administration. One position is available in either our Merced, Salinas or Scotts Valley, California office.

WHAT YOU’LL BE RESPONSIBLE FOR

Reporting to the Health Services Officer, you will:

• Manage the Health Services Operations function, act as a subject matter expert, and provide guidance on Health Services departmental operations
• Manage the Health Services Division’s regulatory reporting function
• Manage, lead, supervise, mentor, and train assigned staff

ABOUT THE TEAM

We are ​responsible for the overall management and oversight of our members’ health care. Duties include enforcing safety standards, controlling costs and ensuring that members receive the best treatment available.

THE IDEAL CANDIDATE

• Experienced managing/leading programs within healthcare operations
• Excellent communication skills and the ability to influence and motivate cross-functional teams
• Skill in the development and management new programs, policies & processes for seamless integration with current operations
• Process oriented, with strength in program and project management
• Passion for championing system redesign and the advancement of models of care
• A plus: Medicare experience

WHAT YOU’LL NEED TO BE SUCCESSFUL

To read the full position description, and list of requirements please visit our website

Knowledge of:

• Methods and techniques of research, data collection, analysis, and reporting
• Principles and practices of managed care
• Healthcare regulatory processes
• Title 22, Knox Keene, Medicaid or Medicare, entitlement programs, and related regulations
• Principles and practices of program and project management

Ability to:

• Develop work plans and workflows and organize and prioritize activities
• Act as a technical resource and interpret, apply and explain complex principles, policies, procedures, regulations, terms, processes, and programs related to area of assignment
• Train, mentor, supervise, and evaluate the work of staff and motivate staff to achieve goals and objectives
• Organize and prioritize the work of others, delegate effectively, and follow up on work assignments
• Provide leadership and facilitate and lead meetings and projects

Education and Experience:

• Bachelor’s degree in Business, Public Administration, Health Care Administration, or a related field
• A minimum of six years of healthcare operations experience across a variety of operational departments including a minimum of three years of experience in a managed care setting, which included some lead or supervisory responsibility (a Master’s degree may substitute for two years of the required experience); or an equivalent combination of education and experience may be qualifying

OTHER DETAILS

• While this position is connected to one of our Alliance offices, we are in hybrid remote/in-office work environment right now and we anticipate that the interview process will take place remotely.
• Our Alliance office locations have officially re-opened as of May 2, 2022 and while some employees may work in full-time telecommute schedules, attendance at quarterly company-wide events or department meetings will be expected.
• Based on the nature of work, this position may require onsite presence, which is dependent on business need. Details about this can be reviewed during the interview process.

Salinas pay range

$105,365—$168,584 USD

Scotts Valley pay range

$105,365—$168,584 USD

Merced pay range

$96,097—$153,774 USD

OUR BENEFITS

• Medical, Dental and Vision Plans
• Ample Paid Time Off
• 12 Paid Holidays per year
• 401(a) Retirement Plan
• 457 Deferred Compensation Plan
• Robust Health and Wellness Program
• Onsite EV Charging Stations
• And many more

ABOUT US

We are a group of over 500 dedicated employees, committed to our mission of providing accessible, quality health care that is guided by local innovation. We feel that our work is bigger than ourselves. We leave work each day knowing that we made a difference in the community around us.

Join us at Central California Alliance for Health (the Alliance), where you will be part of a culture that is respectful, diverse, professional and fun, and where you are empowered to do your best work. As a regional non-profit health plan, we serve members in Merced, Monterey and Santa Cruz counties.

The Alliance is an equal employment opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

At this time the Alliance does not provide any type of sponsorship. Applicants must be currently authorized to work in the United States on a full-time, ongoing basis without current or future needs for any type of employer supported or provided sponsorship.

Central California Alliance for Health

The Director, Service Delivery is responsible for the profitability of a major account within C&W Services. The purpose of this position is to achieve the objectives of senior management with respect to each of these accounts.

Responsibilities of a Director, Service Delivery

• Manages and oversees the day-to-day facilities services provided at all current and new accounts within his/her area of responsibility.
• Establishes general and job specific performance standards and advises management/supervisory staff of standards and targeted yearly goals.
• Oversees and monitors staffing levels for all account locations, to determine optimum levels for accounts.
• Conducts site surveys/inspections with Operations Managers, Area Managers, Account Managers, and customers, as well as unscheduled site audits to assess technical skill levels, production rates, and quality of service.
• Develops and implements quality assurance methods and procedures, overseeing and assessing quality levels achieved at individual accounts.
• Ensures the implementation of the company’s standardized work processes.
• Remains knowledgeable in new product/service delivery and communicates same to Operations Managers, Area Managers, and Account Managers.
• Understands and utilizes key technology applications.
• Coordinates and oversees all start-ups and transitions, providing the necessary liaison activities, planning, and control to ensure their successful completion.
• Demonstrates excellent interpersonal skills, being able to work effectively with all levels of employees, management, and clients.
• Develops effective working relationships with all clients for the delivery of contracted and new services.
• Establishes and maintains the respect and confidence of Operations Managers, Area Managers, Account Managers, site personnel, and customers.

Business Development

• Coordinates all Special sales and related activities, working in conjunction with Operations Managers, Area Managers, and Account Managers, and develops a plan to sell/increase same.
• Supports Business Development activity to help generate new accounts.

Finance

• Monitors/evaluates current and new account budgets, with emphasis on the management of overhead, labor, materials, and service contract expenses in order to achieve financial objectives.
• a. Utilizes the financial dashboard on a monthly basis.
• Monitors and reviews payroll to ensure timely completion and processing and, working in conjunction with Account Managers, to ensure accuracy.
• Oversees and monitors the purchasing and inventory control functions for all account locations, working in conjunction with Operations Managers and Corporate offices.
• Closely monitors receivables, achieving the DSO target for his/her area of responsibility.
• Develops and administers cost containment/reduction activities among assigned accounts.

Human Resources

• Screens, interviews, and selects Exempt personnel (Operations Managers, Area Managers, Account Managers, Supervisors), working in conjunction with Human Resources.
• Oversees the selection and hiring of Non-Exempt personnel (facilities staff), and ensures compliance with Federal, State, Local, and Company guidelines.
• Evaluates the work performance of all direct reports annually and prepares a succession plan for his/her area of operations.
• Establishes contingency Operations Manager, Area Manager, and Account Manager Plans in anticipation of new accounts, to ensure timely staffing through identification of current managers who are to be transferred to new accounts.
• Establishes and implements career development paths for Operations Managers, Area Managers, Account Managers, and Supervisors, working with employees who seek opportunities for advancement.
• Oversees and monitors the technical skills training of employees, ensuring timely and effective record keeping, follow-up, and re-training as required.
• Remains knowledgeable about Union contracts and guidelines, and participates as needed in Union salary issues, grievances, layoffs, and other related matters.

Safety

• Oversees and implements Safety policy, procedures, and communications for all personnel, and monitors the same for impact/effectiveness.
• Provides active leadership in establishing and maintaining a culture of safety, including adherence to company safety practices, establishment of safety review boards, and oversight of safety training.
• Monitors and evaluates all Workers Compensation activities within his/her area of operations, working in conjunction with the corporate Director of HSSE and Director of Risk Management.

Other

• Performs special assignments as needed or as requested by the Senior Director of Operations, Senior Vice President and/or the Vice President, Operations.
• Executes such other responsibilities as determined by the Senior Director of Operations, Senior Vice President and/or the Vice President, Operations.

Position Requirements

• BA/BS degree in Business Management or related field.
• Previous technical knowledge/skills in facilities services industry.
• Previous service industry experience, progressing to a management position.
• Demonstrated problem solving and customer service skills.
• Proven administrative, management, and leadership skills.
• Computer skills.
• Excellent oral and written communication skills.
• Strong customer service skills.
• Flexibility with regard to schedule and ability to travel.
• Minimum of seven to ten years’ experience in the facilities services industry, with at least five years in a management position.

C&W Services