Director, Service Unit Engagement

The Director of Service Unit Engagement is responsible for establishing the vision, goals, and objectives for the council in all matters of retention and service unit engagement strategies. They develop and manage volunteer listening paths and regularly analyze data received. They will participate in community meetings and speaking engagements and organize other volunteer events to engage and educate volunteers. The Director works collaboratively with other members of the leadership team on the council’s strategic vision, short- and long-term planning, and project work.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Develops a comprehensive renewal and retention strategy that align with organizational goals and objectives.
• Supervises department, providing guidance, mentorship, and performance feedback to support growth and development.
• Accountable for achieving the council’s retention and renewal goals, with the expectation to increase growth.
• Establishes and leads council conversations and projects to maintain and increase council-wide retention of girls and volunteers.
• Strengthens the council’s relationship with volunteers through appreciation and support.
• Creates an annual calendar of volunteer networking opportunities, focusing on Service Unit Engagement initiatives.
• Identifies and leads annual volunteer appreciation initiatives.
• Successfully manages and motivates staff to perform their jobs efficiently and effectively.
• Establishes priorities, conducts team meetings, delegates authority to reporting staff, and monitors staff performance.
• Utilizes innovative technology and adult learning methodologies to enhance the impact and reach of retention and renewal initiatives.
• Builds a culture of evaluation where staff engages in reflective practice based on operational and evaluation data, volunteer feedback, and prototyping, testing, and iterating processes.
• Establishes evaluation methods and tools to collect and analyze participant feedback and assess the effectiveness and impact of volunteer engagement strategies.
• Proactively identifies and builds strategic national partnerships as appropriate.
• Actively participates in the development of environments that foster diversity, equity, inclusion, and access through words, actions, and attitude.
• Performs other duties as necessary or assigned.

SKILLS & QUALIFICATIONS

• Bachelor’s degree or higher or at least four years of equivalent experience within a relevant field (e.g., volunteer management, volunteer support, etc.)
• Strong facilitation and presentation skills, with the ability to engage and inspire adult learners.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
• Strong leadership and collaborative skills with demonstrated experience partnering with different departments and the ability to coach and develop high-performance teams.
• Experience in motivating a team to achieve goals.
• Proficiency in using technology and virtual platforms for training delivery.
• Passion for the organization’s mission and a commitment to adult volunteer development.
• Ability to work a flexible schedule including evenings and weekends.
• Travel throughout council jurisdiction up to 20% of the time.
• Capability to provide own transportation and maintain valid driver’s license.

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at a desk and working on a computer.
• Operate office equipment manually.
• Must be able to lift and/or move up to 25 pounds at times.

WORK HOURS/TRAVEL

• Willingness to work a flexible schedule and travel as required.

Girl Scouts Heart of Central California