Summary
- Spigen’s Customer Support Coordinator will support the company’s customer service activities by overseeing and assisting customer support agents, resolving customer questions or complaints, and working with Customer Support Team Manager to help develop training plans and support procedures to enhance productivity and performance.
Job Duties
- Answering supervisor forwarded customer tickets for Assigned Support Channel
- Manage Customer Service Metrics (Message SLA, Negative Feedback)
- Establish and update customer support standards
- Daily/Weekly/Monthly report of support performance data
- Provide Direct Customer Support & Back up support for daily support tickets
- Other duties as assigned
Skills
- Communication Skills
- Problem-solving Skills
- Conflict Resolution Skills
- Documentation Skills
- Attention to detail
- Ability to prioritize tasks in a fast paced environment
Requirements
- Strong written and oral communication skills
- Maintain a positive attitude while performing repetitive tasks
- Be able to type and enter data accurately
- Some customer support experience
- Experience with Help Desk Ticketing Systems / Help Desk Software (Preferred)
- Experience with Google Suites, MS Excel, PowerPoint (Preferred)
- Bachelor’s degree in related field or equivalent work experience
- U.S. work authorization required
- New employees to Spigen Inc, will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
Work Hours
- 8 AM – 5 PM
- Monday – Friday
Benefits
- Insurance: Medical, Dental, Vision, and Life
- 401(k) plan up to 6% (eligible after 1 year of employment)
- Paid Time Off up to 10 days
- Paid Sick Leave: 10 days
- Lunch provided
- Employee discount
- Able to work from home
- Sponsorship: Green card & H1B
- Etc.
Spigen Inc
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Crew Call: Various Positions for ULB TV Movie
Job Description:
An ultra-low-budget (ULB) TV movie is seeking dedicated crew members for a 13-day shoot in the metro Atlanta/Marietta, GA area. This is a local hire or work-as-local opportunity, with no lodging or travel provided. We’re looking for passionate professionals ready to bring their expertise to a collaborative environment.
Open Positions:
- Coordinator
- Production Designer & Props
- Costume Designer
- Sound Mixer
- 1st & 2nd Assistant Directors (AD)
- Gaffer & Key Grip
- 1st & 2nd Assistant Camera (AC)
- Hair & Makeup Artists
- Production Assistants (PAs)
Job Responsibilities:
- Collaborate with the production team to execute a high-quality TV movie within budget constraints.
- Deliver professional and efficient work in your designated department.
- Maintain a positive and adaptable attitude on set.
- Follow the production schedule and meet all deadlines.
Requirements:
- Previous experience in your respective role is highly preferred.
- Must be local to the metro Atlanta/Marietta area or willing to work as a local.
- Reliable transportation to and from set.
- Strong work ethic, attention to detail, and a team-oriented mindset.
Compensation Details:
- Ultra-low-budget rates in accordance with ULB guidelines. Specific rates will be provided upon offer.
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