Summary
- Spigen’s Customer Support Coordinator will support the company’s customer service activities by overseeing and assisting customer support agents, resolving customer questions or complaints, and working with Customer Support Team Manager to help develop training plans and support procedures to enhance productivity and performance.
Job Duties
- Answering supervisor forwarded customer tickets for Assigned Support Channel
- Manage Customer Service Metrics (Message SLA, Negative Feedback)
- Establish and update customer support standards
- Daily/Weekly/Monthly report of support performance data
- Provide Direct Customer Support & Back up support for daily support tickets
- Other duties as assigned
Skills
- Communication Skills
- Problem-solving Skills
- Conflict Resolution Skills
- Documentation Skills
- Attention to detail
- Ability to prioritize tasks in a fast paced environment
Requirements
- Strong written and oral communication skills
- Maintain a positive attitude while performing repetitive tasks
- Be able to type and enter data accurately
- Some customer support experience
- Experience with Help Desk Ticketing Systems / Help Desk Software (Preferred)
- Experience with Google Suites, MS Excel, PowerPoint (Preferred)
- Bachelor’s degree in related field or equivalent work experience
- U.S. work authorization required
- New employees to Spigen Inc, will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
Work Hours
- 8 AM – 5 PM
- Monday – Friday
Benefits
- Insurance: Medical, Dental, Vision, and Life
- 401(k) plan up to 6% (eligible after 1 year of employment)
- Paid Time Off up to 10 days
- Paid Sick Leave: 10 days
- Lunch provided
- Employee discount
- Able to work from home
- Sponsorship: Green card & H1B
- Etc.
Spigen Inc
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