New York Casting Calls & Acting Auditions

Our Client is a leading cargo airline with a global reach and a focus on excellence. They offer a unique opportunity to be part of a dynamic and fast-paced industry. Their modern fleet coupled with cutting-edge technology, ensures efficient and secure cargo operations. As a company committed to career development, they provide avenues for growth, specialized training, and exposure to various facets of the air cargo industry.

As a Customer Service Manager, you will act as a liaison, provide product/services information, and resolve customer account issues accurately and efficiently

Responsibilities

• Supervise and manage the customer service team, including tasks and duties
• Establish effective CS procedures and standards
• Ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction
• Identify and assess customer needs to achieve satisfaction
• Build sustainable relationships and trust through open communication
• Handle customer complaints, provide timely solutions, and ensure resolution
• Maintain records of customer interactions and process accounts
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers

Job Requirements

• High School Diploma
• 3-5 years of customer support or client service representative experience
• 1+ year in people management
• Familiarity with ERP/CRM systems and practices
• Detail-oriented attitude
• Excellent written and verbal communication skills
• Strong teamwork skills
• Ability to work in a fast-paced work environment
• Ability to multitask, prioritize, and manage time effectively

What they offer

• 1-2 days a week to work from home!
• Global Company
• Modern Fleet and Technology
• Career Development and Growth
• Dynamic Work Environment
• Strong Company Values: commitment to safety, reliability, and customer satisfaction
• 401K
• Fully covered Health, dental and vision insurance
• PTOs
• Discounted airline fares

Full-time position, from 9 am to 5 pm. No sponsorship at the moment.

Join their team and enjoy competitive compensation, a robust benefits package, and the excitement of working in a globally renowned cargo airline company!

Expert Executive Recruiters

Description
Client is looking for a full-time contract Campaign Manager to help deliver against the team’s campaign production plan and schedule. As a Campaign Manager you are passionate about music and supporting artists, big and small. You’ll execute on campaign briefs to launch new concert or artist campaigns and work closely with cross-functional teams including Marketing, Product, and Design. You’ll launch creative new implementations that change the way people discover and connect with artists and tours. This is your chance to join a team that is imagining, inventing, and building what’s next for millions of artists and music fans around the world.

This role is based in New York City.

Duties and Responsibilities
* Partner with Program Manager, Designers, and PMM (production team) to organize, file, and upload campaign deliverables in accordance with campaign milestones and production schedule.
* Document and communicate ongoing process flow and campaign status updates daily and/or as needed.
* Work with Program Manager to prioritize and align tasks and deliverables daily and weekly, working closely together to proactively flag, communicate, and solve problems.
* Support Program Manager in preparing stakeholder meeting agendas, and document and distribute meeting notes, and task lists.
* Close out projects and campaigns; capture and inventory screenshots, user feedback, and performance insights in order to build campaign recaps.

Key Qualifications
* Demonstrate excellent communication skills, including the ability to communicate clearly and concisely across multiple audiences and stakeholders, and explain technical or campaign-specific roadblocks in simple business terms.
* Be detail-oriented and thorough, willing to turn over every rock in order to solve problems and/or improve processes.
* Be comfortable and receptive to taking and applying feedback from multiple stakeholders.
* Be willing and ready to collaborate with colleagues in different time zones.

Education and Experience
The successful applicant will have three-plus years working as a Marketing or Account Manager in Music, Media, Advertising, or Tech. Direct consumer tech, mobile, or music media experience is a plus. A university degree is preferable.

Desired Skills and Experience

Description
Client is looking for a full-time contract Campaign Manager to help deliver against the team’s campaign production plan and schedule. As a Campaign Manager you are passionate about music and supporting artists, big and small. You’ll execute on campaign briefs to launch new concert or artist campaigns and work closely with cross-functional teams including Marketing, Product, and Design. You’ll launch creative new implementations that change the way people discover and connect with artists and tours. This is your chance to join a team that is imagining, inventing, and building what’s next for millions of artists and music fans around the world.

This role is based in New York City.

Duties and Responsibilities
* Partner with Program Manager, Designers, and PMM (production team) to organize, file, and upload campaign deliverables in accordance with campaign milestones and production schedule.
* Document and communicate ongoing process flow and campaign status updates daily and/or as needed.
* Work with Program Manager to prioritize and align tasks and deliverables daily and weekly, working closely together to proactively flag, communicate, and solve problems.
* Support Program Manager in preparing stakeholder meeting agendas, and document and distribute meeting notes, and task lists.
* Close out projects and campaigns; capture and inventory screenshots, user feedback, and performance insights in order to build campaign recaps.

Key Qualifications
* Demonstrate excellent communication skills, including the ability to communicate clearly and concisely across multiple audiences and stakeholders, and explain technical or campaign-specific roadblocks in simple business terms.
* Be detail-oriented and thorough, willing to turn over every rock in order to solve problems and/or improve processes.
* Be comfortable and receptive to taking and applying feedback from multiple stakeholders.
* Be willing and ready to collaborate with colleagues in different time zones.

Education and Experience
The successful applicant will have three-plus years working as a Marketing or Account Manager in Music, Media, Advertising, or Tech. Direct consumer tech, mobile, or music media experience is a plus. A university degree is preferable.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian’s platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian’s brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit www.dexian.com to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

DISYS

Product Director, Legal, Safety, and Risk (IT)

2 days week onsite – NYC Office

Summary

The Product Director – Legal, Safety, and Risk Product Line is responsible for developing and maintaining applications and infrastructure for the applicable departments. Essentially, the incumbent owns the product life cycle for a business solution supporting the Legal, Safety, and Risk business verticals.

The Product Director is responsible for one or more teams led by Product Managers (L-4 Level Managers), and their delivery teams each are responsible for one or more application-based and infrastructure-based products. The Product Director will lead their product lines in agile transformation and drive the digital agenda and roadmaps for application and infrastructure products related to Legal, Safety, and Risk business lines.

This position will manage a team of product managers and agile coaches responsible for defining the launch of new products and services, developing technical roadmaps for existing products, and delivering product features in an agile environment.

The Product Director is responsible for managing, staffing, and supervising the assigned products within the designated product lines.

Responsibilities:

• The Product Director will play a critical role in helping to define, update and execute the technology strategy of our services portfolios.

• You will work with internal customers to assess their business strategy, identify opportunities, align initiatives, describe the opportunities and recommendations in detail, work with the product manager on drafting a roadmap with predictable outcomes, and work with engineering teams on user experience, architecture, design, and development

• Product Management is a hands-on leadership role that includes both strategic planning and communications, as well as day-to-day product management

• As the product champion, the role assumes a team leadership position and demonstrates a consistent record of accomplishment for aligning and ensuring end-to-end organization readiness. Manage the product lifecycle from strategic planning to tactical activities and from envisioning to market readiness, for the creation of prototypes, demos and MVP builds

• Research, identify, and monitor market problems and trends. Provide objective analysis of a potential market opportunity to provide a basis for investment and feature delivery

• Gather and prioritize market, customer, and internal feedback and requirements; own the roadmap and backlog

• Work closely with Engineering management to estimate effort, set the scope, and define timelines for all new development initiatives

• Participate in Buy / Build / Partner recommendations in support of product growth opportunities

• Work with the Product Owners to ensure the product vision is maintained through the development cycle.

• Perform other duties as required or assigned reasonably within the scope of this role.

Qualifications:

Proven expertise in designing, deploying, and management of technology solutions supporting Legal, Safety (Enterprise safety and Occupational safety), and Risk management departments of an organization

• Advanced knowledge of Information Management, Document Management, Content Management, Records Management, Case Management, and Application Development technologies

• Must have the expertise and demonstrated knowledge in designing, development, deploying, and management of IT systems such as Content and Document management applications (OpenText e-DOCS, FileNet, Alfresco), Enterprise Safety systems, and Occupational Health and Safety Systems like Cority and Governance, Risk and Management systems like Archer GRC. Candidates are not expected to have experience in the applications listed here as long as they have proven experience in similar applications in this space.

• Advanced knowledge of SaaS applications in the Legal, Safety, and Risk management space

• Successful track record in the design of software systems to meet the current and future needs of a complex multi-agency/business units organization

• Experience in the areas of data analysis, reporting, and ability to provide updates to C-Level executives is a plus

• Knowledge of legal and regulatory requirements about areas supervised a plus • Excellent verbal/written communications skills

• Experience in departmental Financial/budgeting planning and management

• Ability to fit in with the constantly shifting needs and demands of the business departments

• Well-developed judgment and problem-solving skills

• Ability to juggle many competing priorities/deadlines

• Highly collaborative and the ability to lead by influence

• Strong technical background combined with solid business experience

• Should be a self-motivated, passionate, team-oriented individual with a high personal integrity

Education

• A Bachelor’s degree in Computer Science, Business Administration, Engineering, Finance, Information Services (or the equivalent of education and progressive responsible experience).

Plus, a minimum of 12 years of Information Technology experience with at least 6 years of progressive IT managerial experience.

Metropolitan Transportation Authority

As a Senior Product Manager, you own the strategy and tactical execution for the Merkury tag product suite including digital identity resolution. In this position, you rely on your product management experience that includes a keen attention to detail, innovative problem solving, exceptional execution skills to define and deliver working software that advances a compelling vision.

The Senior Product Manager has a history of leading successful software product development teams. You obsess about delivering incremental business value each iteration. You excel at fostering both intra and cross team collaboration. You own and adapt the agile process to each unique team you partner with.

• With the product owner, define and manage the product, delivery of goals, the agile process
• Conduct, manage, and mentor the team on agile methodologies
• Understand the ‘why’ behind feature requests; aggregate and articulate into strategic product opportunities
• Elicit and gather product requirements
• Translate requirements into agile epics and user stories, with measureable and testable acceptance criteria
• Own the Agile process, including running daily standups, prioritization, sprint planning, demos, and retrospectives
• With the Product Owner, determine each quarter’s strategic goals, prioritize the backlog, and manage the iterative directional roadmap based on business value and needs
• Work hand-in-hand with the engineering lead to build sprint plans that meet business goals and strategic initiatives
• Regularly communicate progress to the senior management and our stakeholders
• Develop and deliver quarterly business review and product stakeholder presentations
• Provide product management leadership for internal stakeholders, product owners and the development team
• Occasional travel to other Merkle offices might be required

Qualifications

• 3+ years running agile scrum projects and teams
• 3+ years as a Product Manager working directly with stakeholders: customers, end-users, clients, executives, etc.
• 2+ years of working in/with software development teams
• Must have experience working with data and understanding data consumption needs
• Exceptional verbal and written communication skills; effectively communicate complex concepts concisely
• Excellent attention to detail
• A sense of humor
• An entrepreneurial spirit and a positive attitude

You Might Also Have:

• Understanding AWS, Snowflake, and cloud-based architectures and systems

Additional Information

At Merkle, we believe that a diverse environment improves us as a community and as a business. We want to foster an environment of growth, where all ideas and contributions are encouraged. We need this culture of courage to continue to thrive in our fast-paced industry. We embrace differences of opinion. We value diversity of experience and thought, which help us to challenge and define industry-leading solutions, and support our goal of being a great place to work.

All your information will be kept confidential according to EEO guidelines.

The anticipated salary range for this position is$113,000k-$182,850k. Salary is based on a wide range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography.A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visithttps://dentsubenefitsplus.com/

About dentsu

Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape societywww.dentsu.com.

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying.

dentsu

A rapidly scaling renewable energy start-up is seeking a FULLY REMOTE Marketing Program Manager to join their team! This position will play a key role in driving the success of marketing initiatives by overseeing and managing various marketing programs, campaigns, media channels, and analytics.

Location: Fully Remote

Job Type: 6-month contract to hire

You will receive:

• Hourly or salaried + PTO (based upon need) compensation, paid weekly.
• Full benefits, including Health, Vision, Dental, 401K, 401k Match, etc.

Responsibilities:

Program Management:

• Develop and manage marketing programs, campaigns, and initiatives to drive brand awareness, lead generation, and customer acquisition.
• Collaborate with cross-functional teams, including creative, content, digital marketing, and sales, to align program objectives, strategies, and execution plans.
• Establish program timelines, milestones, and deliverables, ensuring on-time and successful program implementation.

Campaign Development and Execution:

• Develop comprehensive marketing campaigns across various channels, including digital, social media, email, events, and traditional media, to drive brand positioning and achieve marketing objectives.
• Work closely with the creative team to develop compelling campaign messaging, visuals, and content that resonate with the target audience.
• Oversee campaign execution, monitor performance, and make data-driven adjustments to optimize campaign effectiveness.

Media Planning and Management:

• Conduct market research and analysis to identify target audience segments and select appropriate media channels for effective campaign distribution.
• Manage media planning, budget allocation, and negotiation with media partners to maximize reach, frequency, and ROI.
• Monitor media performance, analyze campaign metrics, and provide insights and recommendations for future media strategies.

Analytics and Reporting:

• Develop and implement analytics frameworks and measurement plans to track and report on key marketing metrics, such as campaign performance, website traffic, lead generation, and conversion rates.
• Analyze data, generate reports, and present actionable insights to stakeholders to optimize marketing programs and improve overall marketing effectiveness.
• Utilize marketing automation tools, CRM systems, and other analytics platforms to gather data and provide data-driven recommendations for program optimization.

Stakeholder Management:

• Collaborate with internal stakeholders, including product managers, sales teams, and executives, to understand business goals, gather requirements, and align marketing programs with overall business objectives.
• Build and maintain relationships with external partners, agencies, and vendors to ensure seamless execution of marketing programs.

Qualifications:

• Bachelor’s degree in Marketing, Business, or a related field. Master’s degree is a plus.
• 6+ years of experience in marketing program management, campaign development, and execution in a B2B or B2C environment.
• Strong understanding of marketing principles, methodologies, and best practices.
• Proficient in using marketing analytics tools and platforms to track and measure campaign performance and provide actionable insights.
• Excellent project management skills with the ability to manage multiple programs, prioritize tasks, and meet deadlines.
• Strong analytical and problem-solving skills with the ability to leverage data to make informed decisions.

Eliassen Group

Job Responsibilities:

1. Stay current with local market trends, identify product ideas, and find category/hot item breakthroughs to improve performance.

2. Write planning proposals from a functional/narrative/series perspective to create named creative products with a sense of series.

3. Research consumer behavior, collect and summarize local market product data, analyze and capture hot items, and assist in optimizing existing categories.

Qualifications:

1.Bachelor’s degree or above, English as a working language, arts major, or marketing major is preferred.

2.Experience in advertising companies/brand planning, excellent copywriting planning skills, unique insights into creativity, and good strategic thinking.

3.Familiarity with and love for retail industry/fast-moving consumer goods business models; relevant product planning experience is preferred.

4.Strong market analysis, marketing, and promotion ability and good interpersonal communication and coordination skills.

5.Proficient in using Office software such as Word, Excel, and PPT.

MINISOLife

POSITION: The Metro NY On Premise Market Manager

BUSINESS: North America (USA & Canada)

DEPARTMENT: Independent States Cluster

REPORTING TO: Regional Sales Leader, NY State

ROLE

The Metro NY On premise market manager will represent The Stoli Portfolio in the account base in the Metro NY area through account sales calls, development of creative programming and overall passion for our brands. This position is responsible for contributing to the Stoli USA Mission by delivering channel-specific performance while ensuring STOLI Group standards are met.

Read on…. To take on this mission we are looking for a truly outstanding person- to fit the bill you will need to be ….

• A story teller: we believe that stories well told are what make consumers (and our people) fall in love with our brands. You need to be able to inspire people, but keep things simple, succinct, consistent, structured (and fun!).
• A creative: you will be able to demonstrate incredible creative thinking that disrupts and delights, but which responds to our strategy and insight.
• Inspiring: some of the projects you will work on will challenge the business and will have to compete for airtime and focus. You will need to be able to inspire and lead the business to buy into, and believe in, your vision.
• A get stuff done kinda’ person: we need people who can make things happen quickly and execute brilliantly in the everyday.
• Self starter: you will have a proven track record of working well autonomously in ambiguous and rapidly changing environments. The ability to define a way forward, execute and anticipate the challenges along the way is essential. You will be able to demonstrate exceptional drive.
• Influencer: be comfortable at driving your agenda across multiple stakeholders (internal and external).

KEY RESPONSIBILITIES & ACCOUNTABILITIES

Functional:

• Accountable for on premise channel performances in the Metro NY area.
• Hands-on responsibility for program deployment, distribution growth, and velocity initiatives.
• Execute regular accounts sales calls and distributor work-wits to maximize the share of mind and drive sales execution across the Stoli Group portfolio.
• Identify, develop and maintain strong relationships with key accounts On Premise in the Metro NY area – min target top 50 accounts ONP in the Metro NY area.
• Work closely with Regional sales manager/district sales manager/brand ambassadors on local programming for the market.
• Provide educational training to distributor partners and key accounts through tastings and special events to create an army of insurgent brand ambassadors.
• Execute customer activations, general sales meetings for the On Premise teams at distributor level , sales blitzes and educational events.
• Construct and execute engaging presentations that embrace STOLI Group company standards, programs and initiatives.
• Oversee events in the assigned territory.
• Work closely with the promo company to schedule promo events, educate promo staff and ensure smooth execution of promo insights in On Premise venues.
• Responsible for working within approved marketing budget.
• Display original thinking and creativity for problem solving.

CAPABILITIES

• Set and pursue direction without guidance and take a wide view of the accountabilities
• Comfort with dealing with ambiguity, complexity and working within a fast-paced, entrepreneurial and matrixed environment
• High energy and ambition to achieve successful outcomes and high standards
• Balance analysis and execution and adjust thinking in the face of new information
• Actively spot opportunities or issues and identify which are urgent and important
• Generate a range of workable solutions, decide what should be done and take action
• Accurately digest large amounts of information and break down complex problems thoroughly
• Challenge yourself and others to take on new or unfamiliar tasks and ways of working
• Ability and willingness to work flexible hours and weekends, when necessary
• Candidate must be prepared to reside within territory

QUALIFICATIONS & EXPERIENCE

• College degree and/or equivalent of 5+ years of successful wine & spirits sales experience of calling on the On premise Metro NY market
• Existing ability to build genuine relationships built on mutual trust & respect
• Must possess current driver’s license, maintain current auto insurance coverage and a clean driving record
• Ability to lift 50 lbs. case of wine

Disclaimer: Stoli Group is an equal opportunity employer that values workforce diversity. By embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success. The duties and responsibilities described in the role profile might not be a comprehensive list.

Stoli® Group

Director of Marketing & E-commerce

About RAYMOND WEIL:

RAYMOND WEIL is a well-known and well-established global brand who has been operating in the Swiss watch industry for over 45 years. The Geneva-based brand belongs to a small circle of Swiss watchmakers and is still operated in family hands. RAYMOND WEIL is built upon the core values of family, creativity and craftsmanship.

Description:

As the Director of Marketing & E-commerce for RAYMOND WEIL, you will oversee the full funnel marketing strategy and brand management in the US market. 

The primary responsibilities include: leading and managing the Company’s digital marketing initiatives (paid search, paid social, affiliates, display), setting marketing budgets and campaign calendars, overseeing email marketing, management of co-op advertising, control the US web experience, and conducting C-suite analytics reports for the larger team.

The Director of Marketing & E-commerce will be accountable for keeping a consistent brand voice to Swiss headquarters while tailoring programs to fit the shopping behaviors of the US market. This role will manage a team of two within the NYC office and will work closely with global headquarters.

This position will be full-time in office – located in New York, NY.

Job Responsibilities:

• Set marketing campaign budgets by channel based on US Market’s projected revenue goals.
• Determine Key Performance Indicators (KPIs) for campaign performance and website vitals. Measure and optimize channels based on these set benchmark goals.
• Develop marketing strategies and calendar based on key product launches, historical e-commerce sales and industry trends.

·      Manage digital agencies for paid search and paid social; includes daily reports, weekly calls, and moderate larger monthly meetings.

• Oversee all online marketing campaigns and planning including social media advertising, email marketing, performance display, branding display, and affiliate.

·      Direct offline marketing campaigns including regional Co-op advertising, US event management, direct mail, PR and influencer outreach, GWP promotions, branded partnerships, showroom marketing and management.

·      Communicate with local sales team to tailor US marketing efforts based on the wholesale market input.

·      Manage the duties of the Marketing Specialist to set the email calendar, revise campaign flows, segment audiences and track email marketing performance / trends.

·      Champion the US website User Experience (UX); ensure that the path to purchase is clear and frictionless.

·      Work directly with global headquarters to improve the website back-end, create new landing pages and content, swap out homepage creative, and ensure timely uploads of product SKUs.

·      Responsible for .us website maintenance including SEO, speed optimizations, plugin updates, data feeds and data precision through the implementation of marketing pixels.

·      Pull and analyze campaign and web analytics from both first and second-party data sources; including: Google 360, WordPress, Klaviyo, Meta Business Suite, etc.

·      Identify customer touchpoints and ecommerce LTV. Develop both prospecting and retention tactics based on the customer journey and path to purchase data.

• Provide weekly dashboards to the global team. Create in-depth monthly wrap up reports based on the performance of marketing campaigns, creative and web sales.
• Generate detailed creative briefs for headquarters to gather all the assets and crops needed for website, email, paid and organic channels.
• Set and manage the quarterly calendars and projects of the e-commerce team. Help them grow and identify areas of opportunities within each of their roles.
• Champion luxury story-telling and maintain a consistent brand message throughout all platforms.
• Become a recognized expert on your designated channels; stay informed on industry trends, beta releases, and platform modifications.

Job Requirements:  

Who You Are:

·      Have a Bachelor’s degree in marketing or business.

• Possess 5+ years of experience in growth-centric roles, with a special emphasis on performance marketing; Direct-to-Consumer (DTC) goods or luxury brand.
•  You identify as being extremely analytical, inspired not just by the numbers but the learnings that can be applied from the data.

·      You have direct working experience with the following platforms: Google Suite, Meta Business Suite, SEM Rush, WordPress, Klaviyo, and more.

• You are a proactive individual with a goal-oriented approach. You flourish aiding cross-channel platform strategic campaigns. 
• You are an exceptional communicator capable of simplifying complex business ideas to deliver powerful messages to target audiences.
• Proficient in Microsoft Office (Outlook, Word, Excel & Powerpoint) with an ability to learn company specific programs and software.
• You understand luxury design aesthetics and clean website layouts. Proficiency in Adobe suite and other design tools is a plus.
• Organized, accurate, and able to monitor team’s work for quality.
• Nimble with shifting priorities and deadlines. Able to quickly react and pivot strategies when needed.

Exhibit excellent leadership skills; you continually inspire, motivate and learn from the US team.

This position will be full-time in office – located in New York, NY.

The Salary Range for this position is: $95K -$100K

RAYMOND WEIL

Position: Customer Care Manager

Location: Greater New York area, NY

Job Type: Contract

Duration: 3-6 months

Job Description:

The role of the Contractor who will function as the Manager of Customer Care will be to ensure that the client provides a high level of customer service and meets its customer satisfaction goals, recognizing that this area is critical in the relationship with customers. They will manage the relationship with the call center and other support teams daily. They will identify opportunities to utilize information coming from the customer service area to recommend product improvements across the organization. They will work closely with all business units to provide support to their customers.

Major Duties:

• Works with Customer Care partner to establish appropriate staffing levels based on anticipated volume of activity.
• Reviews daily dashboards of activity; handles critical situations as they arise.
• Responsible for working with customer service partner to ensure that agents are being trained in a timely manner and online help articles are written as new features and enhancements become available
• Oversees customer issues and ensures professional, effective and long-term problem resolution, and assists Customer Service Representatives in troubleshooting orders that require special handling.
• Reviews and evaluates procedures pertinent to the effective and efficient operation of the customer service partner to ensure timely delivery and customer satisfaction and works within the Amazon Connect and Zendesk platforms to maximize operational efficiency
• Work with staff and Command Center to understand needs and implement support from the customer service partner in the weeks leading up to and during the events.
• Coaches Customer Service Team in order to achieve high performance and enforce the philosophy that the team is an extension of the client brand.
• Works with call center management to recognize high performance and handle challenges
• Provides feedback internally to Digital and IT teams and technology partners regarding service failures or customer concerns.
• Collaborates with Membership Operations team to ensure all customers have accurate and timely information on order status and/or changes.
• Performs other related duties as assigned.

Queen Consulting Group

Director, Population Health Analytics (Garden City, NY)

HealthCare Partners, IPA and HealthCare Partners, MSO together comprise our health care delivery system providing enhanced quality care to our members, providers and health plan partners. Active since 1996, HealthCare Partners (HCP) is the largest physician-owned and led IPA in the Northeast, serving the five boroughs and Long Island. Our network includes over 6,000 primary care physicians and specialists delivering services to our 125,000 members enrolled in Commercial, Medicare and Medicaid products. Our MSO employs 200+ skilled professionals dedicated to ensuring members have access to the highest quality of care while efficiently utilizing healthcare resources.

HCP’s vision is to be recognized by members, providers and payers as the organization that delivers unsurpassed excellence in healthcare to the people of New York and their communities.

We pride ourselves on selecting the most qualified candidates who reflect HCP’s mission of serving our members by facilitating the delivery of quality care.

Interested in joining our successful Garden City Team? We are currently seeking a Director of Population Health Analytics for our Garden City Office!

Essential Position Functions/Responsibilities:

Team Leadership and Operations:

• Lead and manage a team of analysts responsible for data collection, analysis, and regulatory reporting
• Oversee the daily operations of the team, ensuring efficiency processes and timely delivery of data-related functions
• Develop and provide expertise in risk adjustment and quality for various lines of business regarding the data utilized for measurement
• Provide guidance, coaching, and professional development opportunities to team members

Data Analysis and Reporting:

• Lead the design, development, and implementation of population health analytics strategies, methodologies, and tools
• Utilize advanced analytics techniques to extract meaningful insights from large and complex
• healthcare datasets
• Generate reports, dashboards, and visualizations to effectively communicate key findings to stakeholders.
• Conduct regular data analysis to monitor population health metrics, trends, and performance indicators.
• Determine, document, modify, and ensure compliance with policies and procedures involving database management, analysis, and publication
• Prepare timely and accurate monthly and annual reporting statements as required
• Monitor industry trends to identify areas of improvement

Population Health Strategy and Improvement:

• Collaborate with key stakeholders to define population health goals and objectives
• Identify gaps and opportunities for improving population health outcomes and care delivery processes
• Develop data-driven strategies and initiatives to address identified gaps and improve health outcomes
• Monitor the effectiveness of implemented initiatives and make recommendations for continuous improvement

Risk Adjustment, Risk Stratification and Predictive Modeling:

• Understand CMS risk score methodology including risk score calculation, key regulatory
• deadlines for data submission, understand eligibility, claims, and provider data
• Support the Risk Adjustment team in ensuring that key risk adjustment performance metrics
• and business objectives are defined and achieved
• Develop and implement risk stratification methodologies to identify high-risk patient populations.
• Utilize predictive modeling techniques to forecast healthcare utilization, cost, and risk scores
• Collaborate with clinical teams to prioritize interventions for high-risk populations and optimize care management programs.

Collaboration and Stakeholder Management:

• Collaborates with interdisciplinary teams, including business intelligence, care management, quality improvement, and provider relations, to develop dashboards that report key performance progress and support population health initiatives
• Collaborate with internal and external stakeholders to share insights, best practices, and
• recommendations.
• Provide guidance and education on population health analytics to enhance organizational
• understanding and capabilities.
• Develop, code, and prepare reports to support essential Quality, Risk Adjustment, and Population Health functions to measure and forecast risk scores & quality metrics

Qualification Requirements:

Skills, Knowledge, Abilities

• Strong proficiency in data analysis, statistical modeling, and visualization tools (e.g., SAS, SQL, Python, R, Tableau, etc.)
• Experience working with large healthcare datasets, including claims, clinical, and administrative data
• Knowledge of population health concepts, risk stratification methodologies, and predictive modeling techniques
• Familiarity with healthcare quality measures (e.g., HEDIS, STARS, QARR) and regulatory requirements
• Intermediate proficiency in MS Office Suite (primarily Excel)
• Strong organizational skills with the ability to prioritize and manage multiple projects simultaneously between cross-functional teams
• Strong technical abilities with advanced data and analytics tools and programming languages.
• Excellent problem-solving and critical skills with the ability to interpret complex data and provide actionable insights
• Demonstrated leadership abilities with experience managing a team and leading projects
• Strong verbal, written, and excellent communication and presentation skills to effectively communicate complex analytical concepts to both technical and non-technical stakeholders

Training/Education:

• Bachelor’s degree in a relevant field such as Health Informatics, Healthcare Administration, Computer Science, Data Science, Information Systems, Public Health, or a related discipline. Advanced degree preferred

Experience:

• Minimum of 5 years of experience in healthcare analytics, population health management, or a related field
• 4-7 years of experience in a healthcare setting
• 5+ years of managing complex data analysis and interpretation of HEDIS/QARR/STARS/RAF/HCC
• 3+ years of supervisory/managerial experience
• Knowledge of regulations related to Medicare Advantage, Medicaid, and Commercial plans
• Familiarity with NCQA, NYSDOH, CMS, and health plan relationships
• Familiarity with Risk Scoring Models

HealthCare Partners, MSO provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HealthCare Partners, MSO complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

HealthCare Partners, New York