Our Client is a leading cargo airline with a global reach and a focus on excellence. They offer a unique opportunity to be part of a dynamic and fast-paced industry. Their modern fleet coupled with cutting-edge technology, ensures efficient and secure cargo operations. As a company committed to career development, they provide avenues for growth, specialized training, and exposure to various facets of the air cargo industry.
As a Customer Service Manager, you will act as a liaison, provide product/services information, and resolve customer account issues accurately and efficiently
Responsibilities
- Supervise and manage the customer service team, including tasks and duties
- Establish effective CS procedures and standards
- Ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction
- Identify and assess customer needs to achieve satisfaction
- Build sustainable relationships and trust through open communication
- Handle customer complaints, provide timely solutions, and ensure resolution
- Maintain records of customer interactions and process accounts
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
Job Requirements
- High School Diploma
- 3-5 years of customer support or client service representative experience
- 1+ year in people management
- Familiarity with ERP/CRM systems and practices
- Detail-oriented attitude
- Excellent written and verbal communication skills
- Strong teamwork skills
- Ability to work in a fast-paced work environment
- Ability to multitask, prioritize, and manage time effectively
What they offer
- 1-2 days a week to work from home!
- Global Company
- Modern Fleet and Technology
- Career Development and Growth
- Dynamic Work Environment
- Strong Company Values: commitment to safety, reliability, and customer satisfaction
- 401K
- Fully covered Health, dental and vision insurance
- PTOs
- Discounted airline fares
Full-time position, from 9 am to 5 pm. No sponsorship at the moment.
Join their team and enjoy competitive compensation, a robust benefits package, and the excitement of working in a globally renowned cargo airline company!
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