Michigan Casting Calls & Acting Auditions

CAB Castings, LLC is looking for PAID ENTHUSIASTIC VIBRANT AUDIENCE MEMBERS WHO LOVE HIP HOP CULTURE AND RAP MUSIC!

Must be between the ages of 18 and 35 to be a part of the hip, polished urban audience for a new show; U.H.H.C , which will be filming here in DETROIT.

Each day of tapings listed are expected to last up to 8 hours (Consists of paperwork, Prep/Seating, and Filming of Episode) so please plan for that amount of time!

Before confirming any filming please double check your calendar and confirm you are fully available. We don’t have any call times yet, we just ask you to have availability for the full day!

Show taping dates are currently scheduled as follows:
-Thursday January 18, 2024

The rate for Audience Members on this production is $75 CASH for 8 hrs of work which you will receive at the end of the filming. You must complete the entire filming to receive the payment.
You will also be asked to come dressed in trendy, fashionable and cute attire.
There will be small breaks during the tapings where we will give restroom breaks.

If interested and available, please send us an email to UHHCaudience@gmail.com
w/ Subject Line: U.H.H.C- DETROIT 1/18
that includes information below:
– Name
– Phone Number
– Age
– Height
– 2 RECENT PICTURES (Headshot/ Full body shot)

****PLEASE DON’T SEND MULTIPLE EMAILS AND SEND YOUR BEST PICTURES!!! THIS IS HOW YOU WILL BE CHOSEN.

*********PLEASE INCLUDE ALL INFORMATION ABOVE IN YOUR EMAIL FOR PROPER BOOKING!!!
A member from the CAB CASTINGS will call you to book your attendance and confirm if interested.

***SERIOUS INQUIRIES ONLY.
Thanks so much and we look forward to seeing you all on set!
– CAB Castings, LLC.

*Important: Please do not apply for this position if you are not able to work onsite in the Grand Rapids area. This is a full-time, hybrid role, with 3 days on site. Client is willing to offer sign-on bonus for relocating*

One of our corporate retail clients is looking for a Creative Director to join their in-house design team.

Preferred/Minimum Qualifications

– 8+ years in agency and/or in-house creative department

– 3+ years experience directing junior employees and teams on executing creative assets both campaigns and presentations

– Expert in the following: creative, brand, marketing, customer experience and content strategy

– Expert in creating impactful content across integrated media channels inclusive of broadcast, print, digital and social media channels

– Entrepreneurial mindset and strong presentation skills to sell products/concepts

– Demonstrated ability to lead multiple teams and creative functions simultaneously

– Ability to build rapport with and influence c-suite executives

– Knowledge of project management systems, digital asset management systems and content management systems

– Strong portfolio that reflects work for global or nationally recognized brands

Responsibilities

– Ensure that creative product delivers on high standards, remains ahead of the curve

– Act as a thought leader by identifying areas of opportunity

– Lead the concept and execution of integrated marketing campaigns, customer experiences and content creation to push the brand forward

– Encourage collaboration and innovation, and develop plans for both internal and cross-functional projects or initiatives

– Present, pitch and sell ideas to creative directors, graphic designers and copywriters and provide feedback/edits

– Work with other leaders and teams to ensure creative and messaging needs are met while adhering to the guidelines for strategy, brand messaging and integrated communication channels

-Adhere to department budgets and work closely with cross-functional teams to determine overall spend

*Hybrid role. 3 days onsite required in Grand Rapids*

24 Seven Talent

One of our in-house clients is looking for a full-time Sr. Art Director to join their team for an exciting new role within the pet manufacturing space.

This Sr. Art Director will be reporting to the ECD and CD and teamed up with another Sr. Copywriter, working to develop great concepts, ideas, and design with amazing attention to detail.

The Sr. Art Director will be working on fully integrated campaigns and projects for this pet manufacturing client and need to have a passion for creating exceptional work.

Ideal Sr. Art Director candidates will have:

– 4+ years of agency/In-House experience as an Art Director or Designer in web design.

– Comfortable working with Copywriters, Illustrators, Photographers, Producers, Directors, etc.

– Strong online portfolio showcasing a versatility and a range of fully integrated campaign and project work samples

– Fully proficient with Adobe CC – Illustrator, Photoshop, InDesign

– Endlessly creative and conceptual, tam player, flexible, problem solver, decisive, able to handle rejection and occasionally stressful timelines and pace of agency work

24 Seven Talent

Job Overview of the Human Resources Manager / People & Culture Manager: Maintains and enhances the hotel’s human resources functions by planning, implementing, and evaluating employee relations, payroll, and human resources policies, programs, and practices
Responsibilities and Duties:

• Maintains responsibility for and properly handles all payroll functions; ensures all records are filed correctly and are retained for the required length of time; and accurately records and maintains employee’s work schedules to include hours worked and dollar amounts.
• Perform initial screening interview with qualified candidate by engaging in conversation that will give insight into information such as an individuals’ experience, ability and interest in an available position.
• Conducts telephone and written reference checks on qualified applicants by asking their previous employer(s) questions to gather information such as a previous employee’s performance and attitude in order to assist in making a hiring decision.
• Processes paperwork including requisition process and hiring documentation, organizes and maintains position records.
• Ensures planning, monitoring and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee complaints; counseling employees and supervisors.
• Conducts New Hire Orientation training by using many types of media such as slides, videos, and music to welcome new employees and inform them of the history of, policies, procedures and philosophies.
• Instruct new employees in completion of necessary paperwork.
• Visually reviews documents for accuracy.
• Ensures legal compliance by monitoring and implementing applicable human resources, federal and state requirements; conducting investigations; maintaining records; representing the hotel at hearings.
• Consults with department managers as to current openings and status of interviewed candidates

Specific Job Knowledge and Skills:

• Some knowledge of EEOC and employment laws.
• Ability to work under strict deadlines.
• Ability to read and speak the English language fluently.
• Ability to effectively deal with employees and applicants, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.

Qualifications:
Education: Any combination of education and experience equivalent to a Bachelors Degree or any other combination of education, training or experience that provides the required knowledge of skills and abilities.
Experience: Two years of Human Resources experience preferred. Skilled in HRIS. Experience with payroll and Union relations is a plus.
Licenses or certificates: SHRM Certification preferred.
Other: Additional language ability preferred.
Benefits:
We offer a comprehensive full-time benefits package consisting of medical, dental, vision, telemedicine, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accidental or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!
SPIRE Hospitality

Business Development Manager | Detriot Metropolitan Area

**Have a network in/BD efforts to Architects, Interior Designers, Building Services, Facility Managers, Brokers, and Property Managers.**

This is an exciting opportunity for a relationship-building and self-motivated Business Development Manager to join a collaborative and growing company. Develop and nurture exceptional business partnerships in a company where your individual strengths, skills, and goals are valued. This is a passionate and talented team that has an autonomous, motivating, progressive, collaborative, and rewarding culture.

The Business Development Manager will play a fundamental role in achieving revenue growth and new customer acquisition goals by identifying new prospects and generating new business opportunities. This individual will do this by setting appointments via phone, email, and social media with prospects for the company’s Workplace Solutions Managers and Facility Services Specialist as well as attend conferences, meetings, and events to build relationships to drive in deals. The Business Development Manager role is vital in connecting the company with potential partners in architecture, interior design, building services, facility management, brokerage, and property management. Join a growing but established company as the Business Development Manager.

Key responsibilities include:

• Research target demographics, economic trends, customer needs and interests, and other data that can be used in creating strategies for business development.
• Oversee efforts to expand lead generation through cold calling, business-to-business selling, and other methods to identify potential business prospects and assist sales professionals in acquiring new customers.
• Build relationships with new and existing customers and industry partners through consistent follow-up, reliable communication, frequent updates on product developments, and in-person meetings for new opportunities and referrals.
• Present sales pitches, product reports, and other valuable data to potential prospects in a way that promotes the company brand and mission and helps the audience identify a need for the product.
• Diligently update our CRM system to capture sales analytics and stay current on leads and follow-ups.
• Utilize an industry-leading style team-based approach to identify and hunt corporate and industrial clients in transition who need Office Furniture, Facility Services, and Industrial Racking when relocating, expanding, or downsizing.
• Must enjoy networking and being out and about in the greater Detroit/Michigan area.
• Must possess expert-level CRM and data management skills, the power of persuasion, and be highly organized.

Qualifications

• Bachelor’s degree preferred
• 3-5+ years of business development, sales, or account executive experience in the contract furniture/interior design industry
• Network and connections with building services, architecture, interior design, brokers, general contractors, facilities managers, and property managers, highly sought-after
• Ability to travel in the territory and represent the company
• Strong aptitude in Microsoft Office systems with the ability to learn an internal system
• Previous CRM Experience Preferred (I.e., NetSuite, Salesforce, HubSpot, SAP, Oracle, etc.)
• Excellent written and verbal communication skills
• Positive sales-oriented personality and attitude
• Strategic, data-driven and results-oriented
• Ability to work both independently and as part of a team
• Ability to target potential leads, connect the dots, make calls, and schedule telephone meetings
• Ability to communicate complex services clearly and concisely
• Ability to effectively manage multiple accounts simultaneously
• Determined to target and secure corporate clients in transition in need of office furniture, facility services, or interior design expertise
• Ability to apply innovative thinking to solve problems and capture opportunities
• Natural problem-solving mindset that seeks to meet the customer’s needs

Compensation and Benefits

• Annual Salary + Commission + Bonus Structure + Full Benefits Package
• Full Benefits Package: Healthcare insurance (after 30 days), Working Advantage Discount Program (discounts on local entertainment & retail), EAP/Wellness Program, Financial Wellness program, 401K with employee match, PTO, Work schedule flexibility (after a proven track record of success), Summer hours, bring your dog to work, Free office snacks, Annual employee outings, and Annual community service month and company donation matching.

For immediate review and consideration, contact: Injila Khan – Injila@InteriorTalent.com

For all active Interior Talent job listings, please visit Jobs.InteriorTalent.com

Why work with Interior Talent?

• OUR CLIENTS hire us to FIND YOU
• Exclusively focused on the Architecture and Design industries
• We work with the DECISION MAKERS – Owners, Principals, Directors, and HR
• CONFIDENTIALITY & PROFESSIONALISM: We assist with the entire process so that looking into a new opportunity is DISCRETE and CONFIDENTIAL – we highly value your current position and will never do anything that would bring your future into jeopardy
• EXPERTISE: in the industry since 2003
• We are your advocate, and WE GET IT – we know making a career decision is difficult, and we’re here for you throughout the whole process

InteriorTalent.com

Interior Talent

Are you interested in joining a company that was recently certified as a “Great Place to Work” for the third year in a row? If so, please read on…

Do you like a challenge and enjoy meeting new people? Have talent for growing a territory? Do you have a real passion for closing a sale? If this describes you, we would love to talk with you! Join the L & S team as a Territory Manager!

You will be responsible for representing us to clients by conveying a positive professional image, leading, and growing sales within a territory, while striving to reach personal and companywide sales goals. We are looking for a person to be a driver in growing our market presence and building positive, meaningful relationships with current and new clients, all while having some fun with your clients, too!

JOB FUNCTION:

Collaborate with customers and L&S resources to understand and solve customer challenges. Generate and successfully manage sales and revenue to meet forecast goals in the assigned territory of the Upper Peninsula of Michigan.

ESSENTIAL FUNCTIONS:

• Call on existing and new industrial, utility and OEM customers
• Create, manage, maintain, and enhance relationships with key personnel at accounts
• Maintain business at existing customers
• Prospecting and promotion of L&S products and services
• Use L&S sales process to identify and prioritize pursuit of competitively held business
• Leverage relationships to identify and understand customers problems, current situation and goals
• Understand customers decision making process and award criteria
• Determine competitors and the customers perspective of them
• Identify any challenges we face
• Collaborate with customers and L&S resources to determine solutions to solve customer problems and meet their goals
• Identify applicable L&S value propositions to differentiate L&S
• Create and execute a plan to WIN
• Work diligently with customers and L&S resources to differentiate L&S and close orders
• Participate in the L&S customer feedback process to ensure customer satisfaction
• Work with customers and L&S operations to manage through technical and commercial challenges
• Create customer loyalty
• Monitor competitive activity within the territory
• Monitor competitive activity within the territory
• Provide weekly activity and expense reports
• Create annual sales plan and forecast quarterly sales for assigned territory

ADDITIONAL RESPONSIBILITIES:

• Trade-show planning and attendance
• Coordinate customer outings and entertainment
• Additional duties as assigned by the Regional Sales Manager

QUALIFICATIONS:

• 2 or 4 year technical or business degree preferred, with 5+ years of experience successfully selling:
• Services such as Repair of Electric Motors, Generators and Rotating Apparatus; On-Site Services; Power Services; Reliability / Predictive Maintenance Services; Control Panels
• Products such as Electric Motors, AC and DC Drives, Soft Starters, Industrial Controls, Power Distribution Equipment, Excitation Systems, Gearing and Power Transmission Equipment
• Above average communication skills, ability to work effectively with team members and customers
• Energetic, self-motivated, results orientated
• Proficient in using Microsoft Office and remote PC
• Ability to convey a positive and professional image

To give you a better idea about this role and what it means to our company, here’s what you will need in order to be successful in this role:

• You are a self-starter and are able to retain and grow sales at existing customers as well as identify, qualify, convert and develop new accounts
• You are proactive, persuasive and have effective verbal and written communication skills
• You have the desire to collaborate with customer and company resources to understand and solve customer challenges as well as execute on plans and achieve goals
• You excel at promoting a company’s image, products, and services. Strive to provide the best service to clients along with building trust and respect with our clients
• You are able to use L&S Electric’s sales process and leverage company resources to target, pursue and WIN competitively held business
• You have the discipline to furnish weekly call reports and to obtain and share Customer feedback via established QMS process
• You are determined to be knowledgeable about your territory, have a leg up on your competition, and know the best pricing strategy for your territory because you have prior experience with industrial sales
• You understand the importance of maintaining client information through Customer Relationship Management (CRM) software and providing updates and reports to upper management by utilizing Microsoft Word and Excel
• You love tradeshows and other customer events and are happy to provide assistance and planning
• You have experience or are willing to learn about electric motors, drives, controls, switchgear, motor repair services, power services, control panels and/or predictive maintenance programs in order for you to become a phenomenal salesperson
• A 2- or 4-year business or technical degree with 5+ years of experience preferred
• Valid Driver’s License with a clean driving record; able to be insured
• You are willing and able to pass a background check and pre-employment drug test
• Able to work for any employer in the United States

What you will receive:

We offer a competitive benefits package to include:

• Health, Vison, and Dental Insurance
• Flexible spending accounts – medical and dependent care
• Health Savings Accounts (HSA)
• Company paid Short Term Disability
• Variety of other ancillary benefits
• 401 (k) with Company Match
• Employee Assistance Program
• Paid Time Off and Paid Holidays
• Paid Volunteer Time
• Safety Shoes and Glasses Programs
• Wellness Initiatives

About L & S Electric, Inc.

We are a 3rd generation, family-run company focused on delivering results to customers who produce power or use it to drive their business. Our roots date back to the 1950’s in a small electric motor repair shop in Central Wisconsin.

Today, the services and products we provide at L&S have become substantially more diverse compared to our humble beginnings. L&S repair facilities service over 10,000 pieces of equipment each year in industries ranging from industrial customers to power producers to transportation, and everything in between.

At L&S, we proactively support our customer’s equipment through predictive and preventative maintenance. Our power service team stretches across the US and services and maintains our customer’s critical power distribution equipment. We are one of the US’s largest distributors of electric motors, drives and power distribution, and related equipment. And our Power Control Solutions team designs and manufactures integrated solutions for power producers worldwide.

Although we have grown, our focus has not changed. We are driven to have a team that is passionate about providing quality products and services to our customers, with legendary service.

Learn More About L&S:

L & S Electric, Inc.

First, a little about us:

• Born in 2000 as an ad agency for the video game, entertainment, and technology communities
• 80 teammates strong across the US, LATAM, and European markets
• Our employee turnover has historically been ~8% annually
• Ad agency partner for Bethesda Softworks, Square Enix, CD Projekt Red, Riot Forge, Capcom, Sega, and other top gaming and entertainment partners. See our work at www.liquidadvertising.com
• This can be a hybrid or remote position based in Michigan

What’s this position about?

We are ALWAYS curious about what data are telling us.

Every day we run dozens of digital advertising campaigns, spending millions of dollars, on behalf of our clients—some of the most successful videogame publishers in the industry. Our analytics team helps ensure that we’re investing those advertising dollars in the most effective and efficient way possible. Our analytics projects and reporting vary widely in complexity, typically exploring datasets in the millions of rows.

This junior position on our analytics team will show you how to create rich data stories about advertising campaigns—and the video game fans behind them. As the successful candidate, you will use your Python, SQL, and other scripting skills in wrangling data, then visualizing in Tableau to help your teammates and our clients understand the stories in the data.

Requirements

What do we look for?

Ideally, you will be a four-year graduate of a research-heavy academic discipline with some professional analytics experience. Your technical skills will include—

• Strength with Python analytics routines
• Experience with SQL and other data-focused scripting
• Excel formulas and macros with an emphasis on analytical functions
• Developing visualizations and narratives, preferably with Tableau dashboard experience
• Driving projects from data ingestion to presentation (tell us about this in your application)
• Coding experience is not required but highly preferred

Benefits

The perks we offer

Base salary for this role is $50,000-$59,000 per year. Actual salary offered will be based on experience, skillset, and location.

Our people also enjoy remote work options, a generous annual bonus plan, fully paid premiums for comprehensive health insurance, generous paid time off plans, and 100% match on 401k savings. 

Our stance

Liquid Advertising is committed to creating an anti-racist, anti-sexist environment. We’re building an ad agency where committed and creative people from all backgrounds can do their best work.

No agencies, please. This is a pretty good representation of this position’s responsibilities but is not a comprehensive job description. Duties, clients, and team assignments may change as assigned. We regret we cannot consider applicants outside of the United States or those requiring visa sponsorship at this time.

Liquid Advertising, Inc.

Casting Call: Music Video Extras Needed in Detroit Area

Job Description: We are excited to announce a casting call for a diverse group of 7 individuals to join us as Extras in an upcoming music video shoot in Detroit. This is a fantastic opportunity to be part of a creative and dynamic project, and experience the thrill of a professional music video set.

Job Responsibilities:

• Participate as an Extra in the music video, following the director’s instructions.
• Be present and ready for various scenes throughout the shoot day.
• Interact with other cast members and crew in a professional and respectful manner.
• Adhere to the schedule and be available for the entire duration of the shoot.

Requirements:

• Must be 18 years of age or older.
• Must be a legal resident of the United States.
• Reside within a reasonable distance from Detroit, MI. Please note that no travel expenses will be covered.
• Must have your own black suit (including jacket, pants, and shoes) and a white dress shirt. Production will provide ties.
• Availability must be 100% for the entire day on Dec 12th, 2023. Exact shoot times are to be determined.

Compensation: $500 for the shoot

Timing: Jan/Feb

Duration: Ongoing

Hours per week: 40+

Location: Detroit, MI (onsite Tues/Wed)

Salary: $130-150K+ DOE

One of our large financial services and technology clients is looking for a highly motivated and passionate Creative Director to join their in-house agency team for an exciting all-new position.

This Creative Director will be reporting directly to the company’s ECD and responsible for developing creative B2B content and performance marketing solutions while communicating, executing and sustaining cross-platform strategic initiatives.

The Creative Director must be comfortable remaining hands-on when it comes to concepting, obsessed with execution and a deep understanding of production, and able to direct and lead the creative function to support the strategic goals of the organization and its brands.

Ideal Creative Director candidates will have:

– At least 8+ years of in-house creative department or agency experience; preferably both

– BA degree in design, art direction, communication advertising or a related field

– Solid understanding of creative, brand, marketing, customer experience, design, and content strategy

– 2+ years experience directing a team of graphic and motion designers on executing creative assets both campaigns and presentations

– Experience in advertising or marketing for the financial services and/or FinTech industry

– Experience across B2B industries

– Strong portfolio that reflects work for global or nationally recognized brands

– Demonstrated problem-solving, organizational, and analytical skills

– Genuine curiosity about business and motivated by purpose

– Integrated campaign experience a MUST; this person will be heavily focused on content and performance marketing campaigns

– Expertise in B2B marketing inclusive of white labeled marketing solutions, sales pitch materials, trade-show activation, co-branded digital partnership initiatives.

– Proven track record in elevating informative and educational materials both in the promotional and instructional space.

– Basic understanding of the methodologies of research and analytics in order to glean insights and apply them to creative concepts

– Knowledge of various media channels inclusive of broadcast, print, digital and social media channels. Knowledge of tools, marketing technology and tactics a plus

– Knowledge of live & post-production processes

– Entrepreneurial mindset and very strong written, verbal and presentation skills; shows proven ability to pitch and influence in creative concepts; has the ability to sell highly conceptual ideas; shows the realm of the possible and makes it tangible

– Exceptional organizational and multi-tasking skills. Demonstrated ability to manage multiple projects and multiple teams simultaneously – set priorities, utilize resources, identify and meet deadlines

– Fully proficient with Microsoft Office, Figma, and Adobe Creative Cloud including Photoshop, Illustrator, InDesign, After Effects and XD

– Familiarity working with brand management guidelines

– Knowledge of project management systems, digital asset management systems and content management systems

Job Responsibilities:

– Lead ACD’s, designers and copywriters in the development of innovative, creative, campaign concepts based on insights that increase brand awareness, solidify client loyalty, and ultimately drive sales

– Express the brand in your respective subject matter area of expertise; ensure the brand is expressed properly and consistently, is elevated and extended, and ensures continuous improvement to creative deliverables and tactics

– Bring idea to life in their respective medium; focusing on the effectiveness of the work; cognizant of the impact and engagement with the creative – Present, pitch and sell ideas successfully with guidance from Senior Director(s), while actively giving and receiving feedback at all stages of a project

– Leverage the talents of the art direction, graphic design, motion design, and copywriting along with content studio teams toward goals

– Oversee and produce projects from initial concept to delivery of content that align with strategic briefs and business objectives

– Ensure creative product delivers on high standards, remains cutting-edge and stays best in class ahead of our competition?at all times?

– Work with other leaders and teams to ensure creative and messaging needs are met while adhering to the guidelines for strategy, brand messaging and integrated communication channels

– Provide creative direction of photo/video shoots including talent, set, location, etc.

– Work closely with creative strategists, project managers and producers to stay within budget, meet timing requirements and project parameters

– Adapt plans and priorities to meet business objectives and/or operational challenges in a fast paced environment

– Review proofs of print, radio, digital, social, CRM and broadcast

– Act as a thought leader by continuously identifying and finding solutions for areas of opportunity in the business by way of creative problem solving and brand alignment

– Build the capability of individuals and teams through coaching and mentoring

– Engage in resources to grow expertise in creative direction, industry trends and processes to produce innovative, solution-orientated work

-?Engage in resources to grow knowledge of company brands and their audiences to build business acumen for the FinTech industry

– Actively develop open and trusted relationships across the organization

– Drive company culture and participate in team engagement opportunities

– Stay active in the marketing/advertising community?in order?to share the brand story

*Must be local to metro Detroit, relocation available

**Onsite Tues/Wed hybrid schedule required, minimum 2+ days/week

***Eligible for great perks/benefits

****Background and credit check required

24 Seven Talent

Job Title: Customer Relationship Management Manager

Location: Troy, MI – ONSITE

Length: Long Term

About HTC Global Services:

Shaping careers since 1990 – our long-tenured employees testify to the work culture. Join our global employee base of 12,000 and help us bring human expertise to tech to deliver purposeful solutions that amplify value.

Job Overview:

If you are a proactive problem-solver and have a history of success in either Sales/Account Management, Inbound Call Center/Tech Support Quality Performance or Management we would love to hear from you today!

The Manager, Client Relations is responsible for the day-to-day guidance and leadership of the client relations team and manages multiple client relationships; on and/or off-site management of the partner relationship between IT Service Desk and multiple clients. You will be part of a team responsible for maximizing client satisfaction and the achievement of performance metrics, SLA’s for your accounts. Your day-to-day achievements will help support client retention and renewals and assist with client relationships to ensure satisfaction and resolving performance issues related to an inbound KPI driven call center. This individual will oversee service contracts and will be responsible for establishing a relationship with HTC and client IT staff and Hospital Management to ensure HTC’s Service Desk is providing excellent customer service and meeting contractual SLA’s.

Responsibilities:

• Manage a team of Client Relationship Managers by promoting and sharing best practices, maintaining standards of operations and promoting process improvement related to reporting solutions and mentoring client relations team.
• Responsible for the day-to-day oversight of internal/external client relations functions.
• Monitor the overall delivery of the service engagement and resolve any concerns by acting as a point of contact for escalations.
• Analyze workload requirements, monitor schedules, and ensure that all requirements are met in a timely and accurate manner.
• Ensures submission of proper timekeeping such as processing payroll, reviewing and approving time off requests, maintaining proper staffing levels and ensuring proper time-keeping practices are adhered to in accordance with HTC policies and procedures.
• Oversees account quality and operational performance, ensuring deadline adherence, reaction to industry trends and ensuring plan execution maps align with client objectives.
• Demonstrates an ability to develop internal and client correspondence, communication plans, and new business proposals.
• Ensures performance expectations through coaching, career development planning and goal setting that is reviewed regularly, including during the performance review process for all direct reports.
• Provides excellent customer service by being attentive, respectful and responsive.
• Develops strategy for the retention and growth of the existing client base while ensuring that the account management team delivers cost-efficient, quality service.
• May be individually responsible for managing key accounts.
• Deliver a data driven approach to driving success measures based on client contractual SLAs and industry best practice.
• Work closely with internal departments and develop a collaborative relationship to ensure timely resolution of client inquiries and improvement of service levels.
• Coordinate and supervise daily / weekly / monthly activities of team members.
• Demonstrates good planning and organizational skills necessary to achieve business goals.
• Engage in Voice of the Customer activities to build and maintain strong relationships with existing clients.
• Develop and maintain documented departmental processes.
• Participate in activities such as client events and conferences to help promote the business.
• Implement strategies to ensure client retention.
• Provide feedback to company stakeholders on client needs and preferences.
• Analyze client data and trends to identify areas for improvement.

Knowledge, Skills and Abilities:

• Knowledge of Help Desk/Call Center environments.
• Excellent people skills to influence, understand and drive results.
• Passion for world class customer service with the ability to become the client’s best advocate ensuring continual improvement and increased customer satisfaction to ensure continued renewals
• Strong analytical skills and demonstrated ability to effectively analyze data to identify trends and performance results.
• Ability to manage large projects, teams, on multiple sizable accounts.
• Demonstrated ability to deliver timely, accurate work product and demonstrate good follow up and follow through.
• Must be able to function well with pressure, make decisions quickly and manage confidential information.
• Ability to manage to timelines, stay organized and follow Project Management best practices is highly desired.
• Prior Management/Leadership Skills.
• Knowledge of Healthcare Operations is a big plus.

Job Requirements:

• Experience in Call Center Management, Sales, Account Management or Customer Service within the Healthcare sector or other related experience.
• Bachelor’s degree in business or computer science is preferred but not required.
• Proficiency with MS Office software skills (Word, Excel, PowerPoint, Outlook).

Benefits:

HTC’s competitive package includes besides compensation Health, Dental, Vision, Disability coverage, both short and long term, Life Insurance, Flexible Spending, 401k, and Paid Vacation.

Move ahead:

Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support our workforce’s diverse cultures, perspectives, skills, and experiences. HTC is proud to be recognized as a National Minority Supplier and an equal opportunity employer of protected veterans.

HTC Global Services