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Director of Customer Support

At Lexipol, our mission is to create safer communities and empower the individuals on the front lines with market-leading content and technology. Our top-notch team works closely with law enforcement, fire, EMS, corrections, and local government professionals to tailor our solutions to better address today’s challenges and keep first responders coming home safely at the end of each shift.

Working at Lexipol means making a difference – day in and day out.

The Work

The Support team is responsible for handling all inbound customer questions and issues and fully resolving these in a timely and satisfactory manner. The Support Team does this so that the other components of our CX team can focus on training, renewals, relationship building, and growth.

Lexipol’s Customer Experience Team (CX) is seeking an experienced and customer-focused Director of Customer Support to join our team. The successful candidate will lead our customer support team through a period of exciting growth with a particular focus on operational transformation, team development, and handling our most complex customer complaints. You will be tasked with maintaining high levels of customer satisfaction and driving continuous improvements through your team and throughout all of the organization to meet customer needs.

This is done through working in these areas of focus:

Operational Effectiveness and Continuous Improvement (30%)

· Execute a multi-year strategy to scale the support organization for rapid growth.

· Develop and implement customer service policies and procedures to continuously improve the overall customer experience.

· Plan for growth by building scalable processes and systems. This can include hiring and training staff, investing in scalable technology, and developing scalable service offerings.

Team Development and Management (30%)

· Develop an ongoing coaching environment that develops an organizational mindset that drives constant quality improvement.

· Manage customer support teams. Ensure they have the necessary training and resources to execute their jobs effectively.

· Monitor team performance, analyze customer service data and metrics, and use findings to improve processes, systems, and practices.

· Foster a customer-focused culture within the team and throughout the company.

Cross Department Collaboration (20%)

· Interface with all customer-facing teams to ensure comprehensive customer support.

· Liaise with the product and engineering teams to address customer feedback, platform issues improve product offerings, and facilitate speedy and satisfactory resolution.

Escalation and Resolution (10%)

· Handle complex and escalated customer service issues.

· Monitor and enforce all internal service level agreements.

Customer Resource Library Maintenance (10%)

· Oversee the company’s customer-facing help resources including the creation, publishing, and maintenance of our Help Center across all product lines.

· Monitor access rates of customer help resources to inform and prioritize new content creation and process improvements.

Requirements: To be considered for this role, you will have this experience:

· Minimum of 7 years of experience in a customer support role, with at least 5 years in a leadership position leading teams of eight people or larger.

· Proven successful experience in architecting and implementing high velocity, scalable customer support organizational design and systems.

· Proven track record leading customer support transformations within an organization including new tooling, training, processes, and team optimization that deliver the best customer experience and operational effectiveness.

· Demonstrable experience improving overall customer experience metrics as a result of the systems you implemented.

· Exceptional leadership abilities with a focus on employee coaching and team development

· Strong knowledge of customer service software, databases, and CRM tools.

· Strong customer handling skills, with the ability to manage complex issues with tact and professionalism.

· Intermediate or higher-level experience with Excel.

· Bachelor’s degree in business administration or related field.

Preferred Experience:

· Experience as Director of Customer Support in a software company.

· Strong experience with Salesforce or Zendesk.

· Experience with Jira.

· Highly experienced with Process Design software including MS Visio or similar.

Target Outcomes/ Target Results

· Create a Functional Platform Plan for the Customer Support team within 90 days. Include Initiatives, Targets, & Goals.

· Present the Functional Platform Plan to senior leadership.

· Create and share a dashboard of metrics for the Customer Support Team: First response time, full resolution time, customer satisfaction, net promoter score, ticket distribution and balancing, first contact resolution rate, and knowledge base effectiveness.

· Redesign the organization structure to improve the overall customer experience and enable greater velocity and volume of customer support cases.

Employee Value Proposition

· Have a seat at the table. Report directly to the SVP CX.

· Key leadership post in one of the largest teams in the company (CX).

· Broad liberty and freedom to build an optimal customer support function.

· Lots of room to innovate.

· Access to and communication with all levels of the organization.

· Influence and participate in shaping company strategies.

The Environment

· Highly collaborative.

· Passion filled culture: We have a passion for optimizing public safety.

· Outcome driven.

· Join a culture that takes the work seriously, not ourselves. We have a professional sense of humor.

· Mission forward company: What we do makes a difference in communities.

Duties listed are not intended to be exhaustive or exclusive; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time.

Compensation and Benefits

Lexipol offers a competitive base salary, monthly, quarterly, or annual incentive and a comprehensive benefits package including 401(k) with Company match and a flexible paid time off plan.

About Lexipol

Lexipol empowers first responders and public servants to best meet the needs of their residents safely and responsibly. We are the experts in policy, training and wellness support, committed to improving the quality of life for all community members. Our solutions include state-specific policies, online learning, behavioral health resources, grant assistance, and industry news and information offered through the websites Police1, FireRescue1, EMS1, Corrections1 and Gov1. Lexipol serves more than 2 million public safety and government professionals in over 12,000 agencies and municipalities. For additional information, visit www.lexipol.com.

Lexipol Is an Equal Opportunity Employer (EOE)

Lexipol, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, national origin, age, sex, pregnancy, disability, sexual orientation, gender identity or expression, veteran status, genetic information, or any other non-job-related characteristic. Lexipol complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training.

Lexipol

Oversee client portfolio of assigned customers, developing strong relationships to retain and grow existing clients. Essentially, the CSM is accountable for accounts’ well-being by working collaboratively with clients and providers to meet contractual service level agreements (SLA), key performance metrics (KPI) and operational objectives.

• Must work onsite

Job Expectations

• Client Services Support: Attain a detailed understanding of how each client account is managed from an operational perspective including client agreements, requirements, SLAs and KPIs. Manage existing clients and provider relationships serving as primary point of contact, understanding, and addressing their needs in a timely manner.
• Management Support: Build and support the relationship with Akorbi providers, and internal departments. Collaborates with other departments within Akorbi and provider operations to establish goals, contribute ideas to improve processes and procedures with the objective of cultivating, growing, and retaining existing clients. Provides support to management members and divisions as needed. Provides onsite support as needed.
• Invoicing: Manage and audit the invoicing data including provider and client reports summarizing monthly financial activity per client and provider. Provides and approves for processing all invoices by the 5th of every month. Maintains record of monthly provider and client financial reports. Collaborates with internal accounting department, provider, and clients to resolve issues related to invoicing.
• Reporting and Data Analytics: Elaborates, monitors, and audits operational data including performance reports summarizing the information and identifying trends based on activity and as needed. Develops the appropriate operational goals by identifying and addressing the production challenges to meet both client and organizational objectives.
• Meetings: Actively maintains client and provider relationships by consistently scheduling and maintaining weekly meetings and follow ups related to service level agreements (SLAs) and key performance metrics (KPIs) related to client programs. Meets regularly with the Akorbi Operations Team to review the program trends, operational concerns, progress and discuss effective solutions. Participates in several meetings related to prospective clients and provider meetings based on business needs and opportunities.
• Project Management Implementation and Onboarding: Elaborates and manages the implementation strategies, processes, procedures, and compliance requirements to onboard new projects, and clients within Akorbi. Responsible for communicating implementation expectations in detail to providers and/or clients cascading goals and objectives to achieve contractual commitments for all parties.
• Communication and Escalations: Communicates program status and milestones based on operational activity. Escalates and collaborates to address unexpected challenges or difficulties in a timely manner. Reports to the Akorbi key events that might impact client or provider relationships. Communicates professionally with clients and staff members. Answers to e-mails promptly using proper grammar and e-mail etiquette.
• Client program growth: Provide existing clients with additional services solutions based on the observed needs to increase the company’s revenue.
• Motivation: Reflects a positive approach through actions and words, towards company initiatives. Creates a strong sense of job satisfaction by communicating and supporting performance excellence

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Minimum education and experience:
• High school degree is a must
• Bachelor’s degree or the equivalent in related experience
• Motivated self-started
• Call Center operations experience is a must PREFERRED SKILLS
• Native English and C1 Spanish
• Good grammar and oral communication.
• Advanced knowledge on Microsoft Office.
• Excellent interpersonal skills.
• Good organizational and time management skills.
• Good listening skills.
• Ability to work as a team member.
• Works well under pressure

Akorbi

A client success manager is exactly how it sounds — an account manager who ensures our clients are happy, taken care of, and thriving. When our clients succeed, Nextep succeeds. If you’re solutions-oriented, enjoy coming up with strategies, and love working with people, you should apply!

About the role:

• A day in the life of our client success managers typically includes working closely with other departments to ensure client satisfaction, maintaining client relationships, visiting clients in their office, and gathering feedback.
• As the dedicated account manager for our clients, you’ll be the person who advocates for their continued success with Nextep as a partner.
• Ideally, you’re a rockstar communicator, because you’ll often be the liaison between our clients and their service teams at Nextep.

Requirements

About you:

• You have a strong heart for the best customer experience.
• Ideally, a bachelor’s degree is something you’ve crossed off your list.
• You have experience in successfully working with challenging high-level officials within organizations.

• You have a high school diploma or equivalent.

Benefits

About benefits:

• 100% paid health, vision, and dental insurance for employees and their families
• Up to 12 weeks of paid parental leave
• 401(k) matching
• Work-from-home flexibility
• CSM Bonus

About us:

Nextep has four values that you’ll find in our employees and our clients: people, transparency, entrepreneurial spirit, and celebrating success. Our people are the core of our business, so we believe in lifting them up, celebrating their accomplishments, and hiring great coworkers for them.

We are a Professional Employer Organization (PEO), we work hand-in-hand with small and mid-sized companies to provide HR services including payroll, benefits, human resources, risk & compliance, and more. Last but not least, Nextep is a certified Great Place To Work!

“There are so many things to love about working at Nextep! The people, the culture, the latte machine. But mostly that Nextep makes sure we are well taken care of and I’ve never been proven otherwise.”

-Elybeth, Client Success

Nextep

A well-established wealth management company is looking for an innovative Marketing Manager to develop and implement strategic marketing initiatives to promote the company and advisor’s brand and services. The ideal candidate possesses a strong marketing background, exceptional communication abilities, and a general understanding of the wealth management industry.

Salary + Additional Benefits:

• $90,000 – $120,000
• Medical Insurance
• Dental Insurance
• Vision Insurance

Location: Houston, TX

Type of Position: Direct Hire

Responsibilities:

• Develop and execute lead generation campaigns, leveraging both online and offline channels to attract qualified prospects.
• Develop and implement comprehensive marketing strategies and campaigns to increase brand awareness, attract new clients, and retain existing clients.
• Collaborate with the leadership team to define marketing objectives, target audience, and positioning strategies for our wealth management services.
• Create and manage the marketing budget, ensuring optimal allocation of resources across various marketing channels and initiatives.
• Oversee the creation and production of marketing materials, including brochures, presentations, newsletters, website content, and social media campaigns.
• Manage the company’s digital presence, including the website, social media platforms, email marketing, and search engine optimization (SEO) efforts.
• Monitor and analyze marketing performance metrics, such as website traffic, conversion rates, and client acquisition costs, and provide regular reports to the management team.
• Collaborate with the operation team and advisors to develop marketing collateral, presentations, and other materials to support business development efforts.
• Coordinate event planning for clients, prospects, and advisors.
• Coordinate and execute customer engagement programs, such as educational webinars, seminars, and workshops.
• Oversee branding, advertising, and promotional campaigns.
• Responsible for social media content creation.
• Coordinate and develop marketing programs and campaigns.
• Create marketing materials.
• Spearhead and implement email campaigns to ultimately generate leads.
• Work with our CRM and send monthly client newsletters.
• Enhance the website design, features, and content.
• Improve SEO on website.
• Add event details to website and create buzz on social media. Recap on events.
• Create and assist advisors on how to post own videos on social media.

Requirements:

• Strong knowledge of marketing principles, strategies, and tactics, with a track record of successful campaign execution
• Proficiency in digital marketing platforms and tools, including website content management systems, email marketing software, social media management tools, and analytics platforms
• Solid understanding of SEO, content marketing, and social media marketing best practices
• Experience with FMG Suite
• Experience in event planning and execution
• Graphic and Web Design
• Experience with Google Analytics
• Experience with Facebook Ads
• Strong project management skills with the ability to prioritize tasks, multiple projects simultaneously, and meet deadlines
• Competence as a creative writer with an eye for great emails and landing pages

Due to the high volume of applications we typically receive, we regret that we are not able to personally respond to all applications. However, if you are invited to take the next step in the process, you will typically be contacted within one week of submitting your application.

Murray Resources

Job Description: Product Manager

Location: Plano, TX

Duration: 10 months (Contract)

Duties:

• Responsible for the product planning and execution throughout the product lifecycle, including gathering and prioritizing product and customer requirements, defining the product vision, and working closely with other company departments to ensure revenue and customer satisfaction goals are met.

• Ensuring that the product supports the company’s overall strategy and goals.

• You will build products from existing ideas and help to develop new ideas based on industry experience.

• You will work with marketing communications to define the go-to-market strategy, helping them understand the product positioning, key benefits.

• Managing the entire product line life cycle from strategic planning to tactical activities.

• Developing and implementing a company-wide go-to-market plan, working with all departments to execute.

Skills:

• Defining the product strategy and roadmap.

• Delivering features.

• Work with external third parties to assess partnerships and licensing opportunities.

• Manage pilot programs with early-stage products and samples.

• Expert competition knowledge base.

• Demonstrated success in defining and launching products.

• Excellent written and verbal communication skills

• Undergraduate degree. Advanced degree preferred.

• Excellent teamwork skills

• Proven ability to influence cross-functional teams.

Russell Tobin

Company Overview:

We craft authentic products that enhance adventures and everyday life. Founded in 1974, Alliance Consumer Group (also known as ACG Brands) is a multi-national consumer products company based in Fort Worth, Texas with additional support offices in Poole, United Kingdom and Ningbo, China. Current brands owned by ACG include: NEBO (Lighting & Portable Power), HALO (Portable Power), TRUE (Knives and Tools), THAW (Personal Heating) and iPROTEC (Lasers and Optics).

Summary / Position Purpose:

The Marketing Manager will represent the voice of the consumer – before, during and after launch. You will be seen as a brand and product champion as you work collaboratively with our brand/category, sales, creative, digital, and e-commerce teams, as well as outside agencies. You will support commercialization efforts through market research, competitive analysis, positioning, messaging, help drive execution of product packaging and assist with the overall go-to-market strategies. You will help provide creative direction for photoshoots, video shoots, and overall content development. Increasing brand awareness is a major marketing objective, and you will be responsible for developing, overseeing, and executing on all media, promotions, public relations, and communication plans.

Our category of portable power solutions and accessories is poised for growth, and we are looking for a Marketing Manager to be the champion for new and existing products. You will be the product expert on the marketing team to craft the product positioning and messaging around technical features and benefits to bringing them to life in ways that are easy to understand. Specifically, you will be responsible for the marketing of our power product categories which include charging accessories, power banks, jump starters, portable power stations and portable solar panels. While this will be the core role, additional responsibilities will be assigned to support other brands and product lines in the ACG portfolio.

Essential Duties, Functions and/or Responsibilities:

· Execution of market research and competitive analysis

· Positioning and messaging of new products and their features/benefits

· Defining key value propositions of new products

· Build and manage marketing programs to support specific objectives across multiple channels and audience segments in support of our overall strategic plans

· Partner with creative teams, other internal stakeholders, and external agencies and vendors

· Lead the execution of marketing programs from start to finish, driving collaboration with key stakeholders and leveraging the right internal processes

· Creating, developing, and managing marketing plan budgets

· Evaluate the impact of marketing programs in achieving their stated objectives, including impact on sales, brand lift, and retention

· Propose and manage marketing research projects to generate consumer insights in support of improved marketing strategy and communications

· Identify trends and insights and optimize spend and performance based on the insights

Education and/or Work Experience Requirements:

• Bachelor’s Degree in marketing, communications, or business, with equivalent business experience in core areas outlined in this job description. Graduate degrees such as a master’s in business administration (M.B.A.) with an emphasis in marketing or related business concentration is a plus, but not required.
• 5+ years of professional experience in marketing management, supporting brands in a consumer products company.
• Prior marketing experience with power-related or technical products is a plus.
• Experience leading and managing collaborative teams.
• Highly strategic with experience in identifying target audiences and devising strategic marketing plans.
• Direct experience with analytics and related systems and tools.
• Strong analytical skills and data-driven strategic thinking.
• Up to date with the latest trends and best practices in brand marketing and measurement.
• Excellent verbal and written communication skills.
• Ability to work individually on a project and in a team environment.
• Strong organization skills, and multitasking capabilities to meet deadlines.
• Experience with Adobe Workfront, Monday.com, Amplifi.io Digital Asset Management (DAM) & Product Information Management (PIM) systems, and Qualtrics or similar market research and survey platforms is a plus.

Key Attributes:

• BE ACCOUNTABLE, COLLABORATIVE & TRUSTWORTHY: We are a growing marketing department that relies on each other to succeed as we serve multiple brands, product lines and various individuals in the organization.
• BE THE EXPERT: Develop market intelligence through competitive and market understanding. A foundational understanding of the industry, competitor brands and products, trends and ultimately the target consumer is imperative to our success. Know who the consumer is and find out what inspires them, what drives them, and what motivates their purchase decisions and behavior.
• BE DETAILED: An attention to detail and eye for quality are critical, along with an ability to grasp and present our product’s value proposition in a way that resonates and clearly articulates how we solve our consumer’s problems to help them thrive.
• BE CURIOUS: Build on what you know and never stop asking questions. Curiosity is the key to learning, discovering solutions, and capturing insights.
• BE A STORYTELLER: Craft compelling, emotionally driven messaging that defines key value propositions and benefits for our consumers.
• BE STRATEGIC: Prepare, research, plan and map out strategies and tactics for success.
• BE A RISKTAKER: The brand goals we have will not come without risk so new approaches, perspectives and ideas are needed.

Location / Working Conditions / Physical Requirements:

• Physical proximity to the Dallas Fort-Worth (DFW) area is preferred to accommodate a hybrid (in-office / work-from-home) schedule. Hybrid schedules apply to those living within 50 miles of the home office, which is located in Roanoke, Texas.
• A remote position may be considered based on experience and qualifications. Some domestic travel to the DFW area for monthly or quarterly meetings is expected for remote positions.
• ACG has domestic team members across all 4 continental time zones in the United States and the individual should be able to adhere to a Central Standard Time Zone weekday work schedule.
• Limited evening and weekend work may arise as job duties demand, especially supporting photo and video shoots or in collaborating and syncing up with overseas partners.
• This role occasionally requires lifting of up to 50 lb., as appropriate, to perform duties and responsibilities.

Employee Benefits:

· Medical, Dental & Vision Coverage, HSA/FSA, Life Insurance, AD&D Insurance, 401(k) Savings Plan, & Paid Time Off (PTO).

Alliance Consumer Group

Job Summary

At Avocados From Mexico, we nurture hearts to live life deliciously. We are curious-minded and At Avocados From Mexico, we nurture hearts to live life deliciously. We are curious-minded and have a relentless passion for disruption that delivers results. The Regional Director manages and oversees the marketing activities and category requirements for designated retail accounts in US market, including any channel or retail format, to drive short-term avocado demand. The role primarily oversees the planning and implementation of daily trade marketing activities and results of specified retail accounts and cultivates the relationship within designated accounts. The Regional Director will be responsible for driving and accelerating the demand for the category by developing and delivering strategies to convert customers in store and/or online. Provides support to importers, retail partners, and internal departments. The role is critical in ensuring that trade marketing plan and budget is managed efficiently to maximize ROI according to the specified company strategy.

Responsibilities

· Responsible for the development of the annual trade marketing plan and implementation of initiatives and tasks that reflect company goals, category, and marketing opportunities in designated accounts to help drive avocado volume and sales.

· Responsible for the planning, activation, and results of all trade activities, including internal and external reporting.

· Educates and trains retail personnel on product knowledge in order to increase brand awareness and share category expertise.

· Offers thought leadership on assortment, merchandising and category recommendations to drive customer traffic, demand and profitability.

· Communicates avocado demand account marketing opportunities and adapts trade marketing activations based on industry dynamics.

· Collaborates with Shopper Marketing team to design insights driven programs and innovation.

· Builds and expands business relationships that engage and strengthen AFM presence at retail by meeting company objectives.

· Manages individual region trade marketing budget for specified retail accounts and is responsible for tracking budget, marketing account activations, and results of trade activities for designated accounts.

· Collaborates with Research & Analytics team to provide and present category reviews to specified retail accounts.

· Responsible for the communication and participation of all AFM shopper programs in designated accounts to meet company objectives and goals.

· Manages and oversee the ordering of all AFM in-store displays and materials associated with shopper and trade marketing programs and manages the display participation and distribution among designated accounts.

· Organizes market tour in support of AFM national shopper programs and trade activities within region accounts in support of key AFM initiatives.

· Collaborates with the Shopper team on all national and account specific programming. Serves as the liaison between AFM and corresponding regional counterparts of co-marketing partners on the sell-in of promotional materials and trade activities for specific retail accounts.

· Communicates trade marketing activities to importers on a monthly basis

· Maintains retail confidentiality and collaborates with respective retail account and suppliers.

· Gathers account specific intelligence and shares with the organization.

· Works side-by-side with the Director Trade Marketing to provide added value of designated accounts by uncovering new marketing opportunities and/or implementing company objectives.

· Embraces and completes all AFM processes and reporting needs.

· Participates in trade shows, training seminars and specific retail activities as required by the company and promotional programs.

Team Focus

· Forms, develops, and sustain strong working relationships with designated retail customers contacts.

· Maintains strong working relationships within Shopper & Trade Marketing team and all AFM departments.

· Follows established procedures for marketing processes.

· Brings problems to the attention of the Director Trade Marketing; is willing to ask for help.

· Collaborates with other Region Directors on account programing and or marketing activities based on customer needs and AFM initiatives and objectives.

· Identifies additional tasks to be completed and willingly assists others.

Skills/Qualifications

· CPG Sales, Trade Development, Category Management and/or Trade Marketing experience

· Strong understanding of buyer/ trade/sales processes

· Adept with developing customer selling stories to drive velocity and store traffic.

· Has ability to analyze shipment, point of sales data and syndicated data such as Nielsen, IRI/Circana, 8451/Stratum and extract actionable insights and communicate growth opportunities and recommendations.

· Strong interpersonal and relationship management skills with the ability to develop business and customers.

· Proficient with merchandising and point of sale solutions.

· Ability to manage multiple projects, within tight timelines and have CPG retailer understanding.

· Self-starter who works independently and is highly self-motivated; goal oriented and excels in a fast-paced environment.

· Energetic, innovative and flexible.

· Exhibits tenacity meeting goals and determining solutions to meet business challenges.

· Follows tasks through to completion and communicates resolution to supervisor.

· Resourceful, learns quickly and has a thirst for knowledge.

· Anticipates and solves problems in a calm and methodical manner.

· Manages multiple projects and timelines with a sense of urgency and follow through.

· Well organized and detail oriented with strong project management skills.

· Follows direction with focused attention.

· Ongoing learner; exhibits insatiable curiosity and an interest in self-improvement.

· Adept with managing data in excel and can develop presentations utilizing power point.

Education/Experience Requirements

· Bachelor’s degree in Business, Sales or Marketing, preferred.

· Must be confident, strong with an exceptional ability to overcome objections

· Minimum 5-7 years in sales planning/trade development/trade marketing within US grocery channels and formats.

· Prior produce department/fresh food category management and/or grocery retail experience is a plus

· Spanish bilingual skills are a plus

· Travel: 30%

Avocados From Mexico

We are a digitally native company where innovation, design and engineering meet scale. We use the latest technologies in the digital and cognitive field to empower organizations in every aspect. We want you to join us to work for the biggest clients in tech, retail, travel, banking, eCommerce and media, revolutionizing and growing their core businesses while helping them (and you!) stay ahead of the curve. Be part of a company with the most cutting-edge practices and technologies plus a unique team.

We are looking for a Sr Product Manager for a FTE/C2C position hybrid in Irving, TX, Jacksonville FL, or New York, New Jersey to join our team at Globant!

Responsibilities:

• Responsible for end-to-end business analysis of Digital Technology Projects, Front-office applications (Banker and Client Portals), Improving Client Experience, Digital Adoption and Technology enhancements.
• Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT.
• Consult with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommends solutions.
• Required to engage and work with various global and regional businesses, operations sponsors/stakeholders, and internal/external technology partners to deliver against objectives.
• Responsible for participating in project activities from start to end, involving requirements definition, functional specification verification, user acceptance testing and business change management / integration.
• Liaise with project sponsors and regional business leads on an ongoing basis to understand their needs and priorities as well as to pro-actively manage expectations, buy-in, feedback and resolution of issues. Works across peer and stakeholder organizations to implement improvements.
• Identify and communicate risks and impacts, considering business implications of the application of technology to the current business environment.
• Acts as SME to senior stakeholders and /or other team members.

Required Qualifications:

• 10+ years of experience as a Product Manager
• Deep experience in product management in this domain within Wealth Management. Areas of experience include:

– Digital product management

– ACH, ACATS, Zelle, wires

– Fraud enhancements.

• User story development and business analysis.

Education:

• Bachelor’s/University degree or equivalent experience, Master’s degree preferred.

We are ready!

Globant

Job Title: Principal Technical Product Manager – AI/ML (Backfill Role)

Company: Fortune 97 IT Client

Location: Remote (USA)

Employment type: Long-term contract

Our client is a global leader in IT infrastructure solutions and services, empowering organizations to build their digital future. Their cutting-edge technologies and commitment to innovation have made them a trusted partner for businesses and individuals worldwide.

Position Overview:

We are seeking an experienced and visionary Principal Technical Product Manager to join our client’s AI/ML Team. In this pivotal role, you will take ownership of a specific product that plays a crucial role within their organization. While the product currently serves internal needs, it is strategically positioned for external expansion, making this an exciting opportunity to shape its future and drive its transformation.

Key Responsibilities:

1. Product Vision: Develop a compelling vision and strategy for the product, with a focus on transitioning it from an internal tool to a market-ready offering for external clients.
2. End-to-End Ownership: Lead the entire product lifecycle, from ideation and development to launch and ongoing optimization.
3. Cross-Functional Collaboration: Collaborate closely with multidisciplinary teams, including engineering, data science, design, and sales, to ensure successful product development and market penetration.
4. Market Analysis: Continuously monitor market trends, customer needs, and competitor products to inform product enhancements and go-to-market strategies.
5. Technical Expertise: Leverage your technical acumen, particularly in AI/ML technologies, to make informed product decisions and guide development efforts effectively.
6. Stakeholder Engagement: Engage with internal and external stakeholders to gather feedback, build strong relationships, and advocate for the product’s success.
7. Team Leadership: Mentor and lead a team of product professionals, fostering a culture of innovation, collaboration, and excellence.

Qualifications:

• Proven track record of success as a Technical Product Manager, with a deep understanding of AI/ML technologies and their applications.
• Demonstrated experience in driving product transformation and taking products to external markets.
• Strong strategic thinking, problem-solving skills, and a passion for cutting-edge technology.
• Exceptional leadership and communication skills.
• Bachelor’s degree in Computer Science or related field; an advanced degree is a plus.

If you are a visionary product manager with a passion for AI/ML and are excited about the prospect of owning and shaping a product’s future, we encourage you to apply. Join us at Dell Technologies and be a part of our journey to transform the future of technology.

Brooksource

Overview:

Maev is building the future of pet care. Our first product reinvents dog food—what it looks like, how it’s made, and who it’s designed for. We’re a team of entrepreneurs, consumer culture fanatics, and food enthusiasts who are obsessed with design and radical innovation in this old industry. We’re a small team, passionate about building a meaningful brand, changing the way we nourish our beloved pets, and supporting others on our close-knit team of good people.

With over 90 million dogs in the US, an increased focus on nutrition, and traditional kibble losing market share due to lack of brand loyalty and poor quality, Maev is incredibly well-positioned to combine these strong industry tailwinds with a brand anchored in quality, transparency and emotional connection. 

Role: 

Maev is seeking a Community Coordinator who will be responsible for helping the Social Media Manager create, moderate and grow our organic & paid social channels and more. The ideal candidate will have a strong interest in the Maev brand and has a knack for coming up with innovative concepts that democratize complex scientific and health-related topics with ease. 

Having a dog is critical for success in this role. This role is based in Austin, TX and will report to the Social Media Manager.

Responsibilities: 

• Engage with Maev followers, creators, influencers, affiliates, and other like-minded brands to grow our active social media community
• Act as the liaison between social media users/followers and Maev’s marketing and customer service teams
• Manage customer feedback and communication across social channels
• Social listening for conversations, topics, and trends that are relevant to the brand
• Repost organic UGC and creator/influencer content to owned pages
• In partnership with Social Media Manager, help film, edit and concept owned ideas and posts
• Respond to user comments/DMs in Maev’s brand voice and escalate issues to the CX team when needed
• Monitor and respond to comments on paid ads

About You:

• Experience in marketing or customer service, preferably in CPG social media
• Experience growing and engaging a community and building a significant follower base on Instagram and TikTok
• Strong written and verbal communication skills
• Great sense of humor and creatively-minded
• Strong organizational, time management, and problem-solving skills
• Excellent interpersonal and follow-up skills
• Ideally live in / willing to relocate to Austin, TX
• You have a dog!

Maev