Overview:
Maev is building the future of pet care. Our first product reinvents dog food—what it looks like, how it’s made, and who it’s designed for. We’re a team of entrepreneurs, consumer culture fanatics, and food enthusiasts who are obsessed with design and radical innovation in this old industry. We’re a small team, passionate about building a meaningful brand, changing the way we nourish our beloved pets, and supporting others on our close-knit team of good people.
With over 90 million dogs in the US, an increased focus on nutrition, and traditional kibble losing market share due to lack of brand loyalty and poor quality, Maev is incredibly well-positioned to combine these strong industry tailwinds with a brand anchored in quality, transparency and emotional connection.
Role:
Maev is seeking a Community Coordinator who will be responsible for helping the Social Media Manager create, moderate and grow our organic & paid social channels and more. The ideal candidate will have a strong interest in the Maev brand and has a knack for coming up with innovative concepts that democratize complex scientific and health-related topics with ease.
Having a dog is critical for success in this role. This role is based in Austin, TX and will report to the Social Media Manager.
Responsibilities:
- Engage with Maev followers, creators, influencers, affiliates, and other like-minded brands to grow our active social media community
- Act as the liaison between social media users/followers and Maev’s marketing and customer service teams
- Manage customer feedback and communication across social channels
- Social listening for conversations, topics, and trends that are relevant to the brand
- Repost organic UGC and creator/influencer content to owned pages
- In partnership with Social Media Manager, help film, edit and concept owned ideas and posts
- Respond to user comments/DMs in Maev’s brand voice and escalate issues to the CX team when needed
- Monitor and respond to comments on paid ads
About You:
- Experience in marketing or customer service, preferably in CPG social media
- Experience growing and engaging a community and building a significant follower base on Instagram and TikTok
- Strong written and verbal communication skills
- Great sense of humor and creatively-minded
- Strong organizational, time management, and problem-solving skills
- Excellent interpersonal and follow-up skills
- Ideally live in / willing to relocate to Austin, TX
- You have a dog!
Maev
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