General Staff Jobs

Senior level position requiring a high degree of professionalism to all employees and customers to oversee the quality and efficiency of customer service. The Customer Service Manager is responsible for developing and implementing customer experience strategy and objectives that align with corporate vision and goals. Highly process driven and responsible for writing and implementing standard procedures to improve, innovate and enhance customer experience. Collaborate with other departments to resolve complex, escalated customer issues.

• Hire, manage, coach/mentor a team of 8-10 CSR/TSR in activities and processes
• Establish KPI’s and evaluate performance of Customer/Technical Service staff
• Participate and support 80/20 initiatives
• Act as a liaison between customer order patterns and operational capacity.
• Participate in SIOP planning meetings bringing accurate information to Business Unit Leaders
• Knowledgeable in the use of all forms of customer order technologies including phone, electronic/EDI, and web-based portals
• Develop processes and systems for managing customer satisfaction issues, work cross functionally to drive rapid resolution and provide excellent external and internal communication throughout process
• Work with Product Management to implement/maintain ERP Pricing
• Work with Accounting to keep Customer Accounts in good standing
• Work with IS to maintain current Customer Order Management and Sales Force environments
• Assist Marketing with Tradeshows and Marketing collateral
• Work with Business Unit Leaders to maintain EBITDA
• Prepare Annual Customer Satisfaction Survey
• Work with Sales implementing customer specific requirements
• Work with Shipping continuously improving customer experience of worldwide logistics
• Member of New Product Development Teams
• Other duties as assigned

Education and/or Experience

• Bachelor’s degree: or 10+ years related experience and/or training; or equivalent combination of education and experience
• 5+ years Management experience preferred
• International experience preferred
• MS Office
• Internet based software (Salesforce preferred)
• Order processing software/ERP systems (AS400 experience preferred)
• Time, attendance and payroll processing software

Elkhart Brass

Job Title: Product Manager/Product Owner

Location: Fully Remote (US Citizen or Green Card Holder)

Experience Level: 5+ Years in Product Management/Product Ownership

Industry Experience: Transportation or Logistics

LHH is seeking an experience Product Manager/ Product Owner for a great client in the transportation industry. We are looking for someone to join a fully remote team.

Key Responsibilities:

• Define and execute product strategy, aligning with business goals.
• Lead AI/ML integration into our SAAS platform, Centracs.
• Engage stakeholders for feedback and prioritization.
• Champion user-centric design principles.
• Stay updated on industry trends.

Qualifications:

• 5+ years in product management/ownership.
• Transportation or logistics industry experience required.
• Strong AI/ML background for strategic insights.
• Proven SAAS product management success.
• Exceptional leadership and communication skills.
• Agile/Scrum experience a plus.

LHH

Campaign Execution Project manager

Minneapolis 3x a week onsite

6 month Contract to Hire.

Responsibilities:

Lead a scope of work to include assessment and optimization. of existing email nurture and social campaigns.

• Evaluate current performances against benchmarks and campaign objectives.
• Prepare recommendations for improvements & content calendar.
• Execute tactics in support of a plan…..

• Collaborate with campaign managers and digital marketing specialist.
• Provide Creative direction.
• Coordinate reviews and approvals of tactics with all stakeholders.
• Establish Tracking
• Evaluate performance.

Skills:

• Experience in the marketing industry and a deep understanding of social and email marketing
• Excellent project management skills
• Effective interpersonal skills and ability to work across multiple functions.
• Experience with Monday.com, Excel, Agile

Robert Half

A top New Jersey law firm is seeking a qualified individual to join the Marketing Team as a Marketing and Events Senior Coordinator. This position requires an individual with strong project management skills, multi-tasking abilities, and high attention to detail. This individual will need to thrive in a fast-paced, deadline driven environment and be comfortable interfacing with the team and clients alike.

The Marketing and Events Senior Coordinator will work closely with the Marketing Director and Partners to develop, plan, and execute internal and external events, webinars, and conferences and support the Marketing Team with daily marketing tasks as needed.

Essential Duties & Responsibilities

• Serve as project coordinator in the deployment of marketing and client-facing events hosted / sponsored by the Firm and ancillary business, such as teleconferences, webinars, seminars, and other events, including the development and production of marketing materials and on-site logistics.

• Assist in the planning and implementation of the production of events, meetings, webinars, and conferences, including, venue selection, F&B ordering, décor, entertainment, marketing promotional materials, data management, attendee registration websites, catering, hotel accommodations, communications, rooming lists, surveys, nametags, and on-site event logistics.

• Work with internal clients to identify and develop program’s strategy, including, as appropriate, mission, budget, target audience, topics, speakers, format, that will resonate with clients, prospects, and/or other attendees.

• Maintain exemplary relationships with external vendors and identify appropriate new business relationships.

• Create, track, and manage costs closely, producing event cost reports.

• Provide technical assistance and organization of virtual events and webinars including events on Zoom, Microsoft Teams, and GoToWebinar.

• Manage multiple projects simultaneously with precision and attention to detail while continually finding ways to improve processes to produce higher quality and more effective measurable results.

• Manage and prepare attendee registration lists.

• Act as internal and external point of contact.

• Post-event survey development, reporting, management, and assessment.

• Reconcile invoices for approval.

• Provide centralized team support.

• Provide calendar and project management support.

• Perform marketing and contact research.

• Assist in a variety of marketing tasks as needed. Responsibilities may include (but are not limited to) making website updates, writing and posting content to social media platforms, setting up email blasts, researching and ordering promotional items, and creating and editing PowerPoint presentations.

Requirements

Applicants should be tech-savvy, good project managers, process efficient, meticulous, impact-driven, and possess strong verbal, written, and interpersonal communication skills. Comfortable with being client-facing and working with internal stakeholders is key.

• Bachelor’s degree or equivalent required

• Must have a minimum of five (5) years of marketing/event planning experience. Experience in the professional services industry is a plus.

• Must have strong interpersonal skills.

• Must have excellent oral and written communication skills – expression and comprehension.

• Must be reliable, responsible, punctual, and dependable.

• Must be available to work on-site at least 35 hours per week; overtime may be required for afterhours events.

• Must be an excellent problem solver and extremely detail-oriented and thorough in completing tasks.

• Must deal with high-stress situations calmly and effectively.

CF Legal Recruiting and Staffing

Title: Product Manager

Location: Baltimore, MD (4 days a week on-site)

Duration: Permanent

Salary: 90-100K

Start Date: ASAP

ONLY APPLY IF YOU HAD PLAYED LACROSSE!!!!!!

Must haves:

• Bachelor’s degree (or equivalent work experience)
• 4+ years consumer goods experience with a background in Product Management, Marketing, or Sales.
• Played Lacrosse at a high school level or higher
• Excellent leadership and team building skills
• Proficiency in MS office and other applicable software platforms

We are looking for a Product Manager to join our client’s product management team. To be successful in this position, you must be able to seamlessly transition from strategic planning to tactical execution on a daily basis. This is a true entrepreneurial environment where your success will affect the entire business. Responsibilities are as follows:

Qualifications

• Portfolio Management
• Product specification development based on market, trend, and consumer behavior research. Strategic planning via product road creation and implementation
• Support retail sales activities during key sell-in meetings
• Development of product briefs
• Curate and organize product lines via internal SKU management system.
• Support R&D on general product direction
• Work within an integrated and collaborative team of designers, developers, engineers, and product managers
• Conduct field testing with assistance of engineer and developers.
• Evaluate all 2D and 3D design files to confirm design details.
• Review and approve sizing samples.
• Review and evaluate all product tier samples.
• Coordinate sales samples production
• Guide the development of Acceptable Quality Levels (AQL’s)
• Confirm Quality Assurance of products through main production.
• Report sales, margin, and sell-through results.
• Coordinate graphic design projects with marketing resources.
• Maintain positive relationships with governing body representatives.

Insight Global

A leading health and supplements consumer brand is looking for Marketing Communications Coordinator to assist with brand marketing projects as well as daily brand data analysis reports and strategies.

Job Details:

TEMP

ON-SITE – LOS ANGELES, CA

PAY: $23.67/HR

Responsibilities:

• Collaborate with global and regional Marketing teams to exchange information, brand assets and proven methods.
• Compile marketing reports by gathering, analyzing, and summarizing data.
• Conduct research on industry and competitor brands, analyzing their business performance, branding, creativity, and marketing strategies.
• Manage internal email marketing updates and assist with web publishing.
• Support team members with daily marketing tasks and assist in coordinating marketing projects and activities as required.

Qualifications:

• A bachelor’s degree in Marketing, Advertising, or related field.
• 3-5+ years of Marketing Communications, Advertising, Strategic Planning or relative experience.
• Must be able to work on-site in Los Angeles, California!
• Proficient in Microsoft Word, Excel and PowerPoint
• Goal-oriented and adaptable in a high-paced setting.
• Proficient in troubleshooting and meeting deadlines with minimal oversight.
• Competent in managing and juggling multiple projects concurrently, even under strict time limitations.
• Effective in written and verbal communication.
• Skilled at collaborating within cross-functional teams.
• Proficient in crafting presentations and supplementary materials like charts and spreadsheets.

Please submit your resume and portfolio for consideration.

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Syndicatebleu

Summary

An internationally renowned entertainment lighting brand manufacturer is looking to appoint a Global Brand Manager for their Professional Lighting product business.

Job Description

In this role you will manage go-to-market strategies and ongoing outbound product and brand marketing communication, traditional and digital, for the global business including domestic and international with the support of your own team. You will have the opportunity to interact with a wide variety of sales, marketing and product people both the USA, Europe and Asia. This will include coordinating and managing the roll-out of new product releases at trade shows, and other online and trade media channels and through territory distribution and sales channels. In this key brand marketing role you will leverage your creativity and technical marketing experience on programmes and campaigns using your content origination skills and ideas, industry insight and customer, press and other lighting and entertainment industry relationships.

Our client prides themself on their customer-centric focus, technological innovation and value, without compromising quality. With a premium market position, they have a dynamic growth-oriented culture and encourage employees to volunteer their input and ideas across all areas of the business.

About You

You have a natural flair for B2B marketing and a passion and knowledge of professional lighting products. Leadership, project management and communication comes naturally to you and you’re confident in your ability to implement marketing plans and initiatives across a broad range of products and territories. You’re ready to join a fast growing international brand and manufacturing group and are looking for a rewarding and exciting challenge, working alongside an existing business team to deliver growth and business success working with some of the inudstry’s newest and most innovative lighting products.

What do you need?

• Extensive experience and knowledge of the professional or entertainment lighting technology.

• The ability to manage a high number of simultaneous new product releases to market and other brand marketing projects with a comprehensive understanding of international sales channels, hannel marketing needs, strategic implementation and technical delivery.

• Strong management and communication skills, able to lead and inspire a team.

• Bachelor’s degree with 5 or more years’ experience in marketing.

Interfacio Ltd

Job Title: Content Marketing Manager

Location: Newark, NJ

Duration: 9 months Contract

Pay Range: $71 – $73/hr.

“All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment”.

Job Description:

Senior Manager of Content Marketing will work cross-functionally with the Creative Services, Social Media, Paid Media, PR, CRM, Business Intelligence and UX teams to connect all the dots on the customer journey and execute plan elements. This role calls for someone who is not only an excellent internal collaborator, but also a savvy, consummate professional when interfacing with external partners. The candidate should have experience working closely with media agencies to plan and optimize large media buys designed to drive sales, engagement and subscription trials for entertainment content. As we look to link various teams, platforms and respective objectives together, the customer experience and user journey must remain the guiding light.

The role will be interfacing with multiple agencies and additionally collaborating in the strategy and execution of experiential marketing events. The candidate should possess great project management and influencing skills to work across multiple teams to achieve success.

KEY RESPONSIBILITIES:

– Drive marketing strategy by creating marketing plans for audience segments on various channels and deploy the optimal messaging and creative at all touchpoints along the customer journey.

– Drive business case development by bringing together customer insights, research, financial data and analytics to develop a perspective on revenue and profitability potential for new-to-market initiatives.

– Partner with Analytics, Data Science and other key stakeholders to define and measure success.

– Share best practices with cross-functional teams in the US and international regions

– Proactively identify and resolve issues that may impair the organization’s ability to meet its strategic, financial, and technical goals

Basic Qualifications:

Preferred Qualifications:

• Minimum of 5-7 years experience in marketing/digital media/partnerships
• Excellent verbal and written communication skills
• Strong organizational and managerial skills with the proven ability to handle multiple projects and deliver results in a fast-paced environment
• Passion for entertainment content and pop-culture, with a strong editorial sense
• Strong analytical capability and a solid understanding of success metrics
• Ability to think both strategically and tactically
• Proficient knowledge MS Office
• Must be a self-starter, creative thinker, and quick learner
• E-commerce experience
• Knowledge and/or experience within entertainment or publishing industries
• Basic HTML skills and a general understanding of web development
• Background in online media and entertainment

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

ASK Consulting

Type: Contract (W2)

Contract Length: 6 Months

Work Schedule: 40 hours per week

Location: New York City, NY or Washington DC – 100% Onsite

Pay Range: $35 to $40 per hour

Overview: Join the team that positions, markets and messages for one of television’s most entertaining brands. This candidate must have a proven track record in the broadcast or cable network industry managing top brands, planning off-air media campaigns, launching new properties and finely tuned project management skills. Our client is a global brand available in more than 90 million homes in the US and 300+ million subscribers in hundreds of markets internationally. The Marketing Manager will play a key role in managing consumer marketing initiatives, with the overall goal of increasing viewership and reinforcing brand presence. Some key responsibilities include marketing campaign development and management. This includes maintaining and growing internal and external relationships that foster brand-building opportunities for key franchise series/programs and integrating research and strategy planning information into marketing plans and execution.

Responsibilities:

• Project manage all aspects of marketing creative and campaign development to build audience viewership and reinforce core brand attributes.

• Campaign leader on assigned programs, franchises and initiatives. This includes development of marketing/creative briefs, managing the execution of marketing campaigns and managing marketing/communications assets across a wide range of counterparts from departments including media, creative, press, social media, digital and production.

• Work closely with Art Director to insure all relevant information needed for a job is input into job tracking software including sizes/specs/delivery.

• Manage and track budgets to insure creative and production are on target with client budget parameters.

• Analyze effectiveness of campaigns and report back to team on successes and key findings.

• Oversee project work-flow of creative assets; ensure revisions are accurately made; communicate job changes and budget.

• Identify, develop and execute key external partnerships that will help to evolve the brand. Champion internal partnerships across departments (such as: press, international, affiliate sales, ad sales) and business units (Including: on-line, retail, publishing, licensing, legal, etc.) marketing tie-in efforts for maximum positive brand impact, marketplace visibility and revenue generation.

• Coordinate execution of partnerships with external marketing partners.

• Devise and implement campaign strategies (incorporating relevant program production/program development insights) and development timelines, working closely with creative counterpart and media strategy/promotion group, supervisor and senior management.

• Provide strategy direction, clear feedback and key deliverable information to internal and external resources

• Work seamlessly with digital, social media and press on communication plans and deliverables.

• Integrate (and initiate, as appropriate) primary and secondary research with goal of deeper understanding of consumer target motivations and characteristics. Analyze campaign ROI, and oversee production budget associated with campaigns managed.

• Manage and oversee timetables with direct hands-on management of meetings, follow up, timelines, routing materials for approvals, lists of campaign assets.

• This position manages the work and deliverables of other departments and peers while these colleagues do not officially report to the manager.

Basic Qualifications:

• 5+ years experience in marketing/advertising position. This is a position for a seasoned marketer.

• Bachelor’s degree in related field or an equivalent combination of skills, training and hands-on experience.

• Prior experience in brand management, entertainment/media/television marketing, image-oriented consumer product marketing or advertising/promotion agency experience.

• Proven project management and strategic marketing skills including budget management and media planning and promotions.

• Must have concrete examples of marketing plans, show launches, creative campaigns that candidate worked on/contributed to.

• A keen analytic leaning but also possesses a creative flare.

• Ability to multi-task while prioritizing workloads.

• Self-starter but collaborates well in a team environment.

• Meticulous attention to detail & strong organization skills.

• Excellent written and verbal communication skills.

• Passion for entertainment, pop culture.

• Must have the legal right to work in the United States.

Preferred Qualifications:

• MBA/MA are a plus.

• Prior experience in brand management, entertainment/media/television marketing, image-oriented consumer product marketing

Bernard Nickels & Associates

Our client is a premier global entertainment streaming site where millions of people discover and consume primetime shows and movies subtitled in more than 200 languages, by a community of fans. With billions of videos viewed and more than 1 billion words translated, our client brings global entertainment to fans everywhere!

We are in search of a Senior Marketing Manager (CRM Lifecycle) based in the San Francisco Bay Area. You will be responsible for developing strategies and implementing programs to activate, engage and retain our users centered around data-driven and customer-centric practices.

You are a critical thinker who loves delving into customer journeys and possesses strong analytical skills and business acumen. You are a creative strategist that turns insights into enticing marketing campaigns with impact. You are someone who is detail-oriented in execution but also can see the big picture. You have great interpersonal and communication skills, experience working cross-functionally across various teams, and have managed/trained individuals in their careers for success.

Key Responsibilities

• Own the global strategy, testing, and execution for all CRM/Lifecycle campaigns that deliver measurable business impact
• Engage with our consumers and volunteer community across various touch points (email, push, in-app, content cards), optimizing the right channel mix and frequency of efforts and driving towards activation, engagement, retention, monetization, and growth
• Create and define the segmentation strategy that enables personalization at the scale
• Drive creative strategy and execution across channels and journeys both for our viewer and contributor communities
• Produce, share and present strategy, results, and insights to senior leadership and across the organization
• Collaborate with the analytics team to create reporting and dashboards in order to better understand CRM performance and create transparency across the organization
• Ensure best practices and continue to improve the workflow of the CRM team, identifying operational efficiencies and vetting 3rd party tools to support team goals
• Work across teams (UA, Product, Community, Customer Experience, Analytics, Finance & Legal) and time zones (US, Singapore & Korea) to gain alignment and contribute to company OKRs
• Develop a small team of marketers and ensure their continued development and growth within the organization

Requirements

• Bachelor’s Degree
• 6+ years of CRM experience
• In-depth knowledge of digital marketing, especially in omnichannel CRM/Lifecycle marketing and retention/engagement strategies and personalization tactics
• Strong analytical prowess with proven ability to derive insights that create actionable initiatives
• Solid understanding of testing frameworks and methodologies and the ability to design end-to-end experiments
• Ability to effectively prioritize and execute tasks in a fast-paced environment
• Critical thinker with a problem-solving mindset
• Strong storyteller with experience building compelling and creative campaigns
• Excellent interpersonal, presentation, communication, and writing skills
• Experience using CRM automation tools (Braze or similar) and analytics & data visualization tools (i.e. Looker, Amplitude)

Preferred Qualifications

• Strong understanding of the media landscape, specifically in streaming and subscription-based services
• Interest in Asian entertainment
• Prior experience working with international audiences and/or online communities
• Fluency in Portuguese or Spanish (not mandatory)

Engage Recruiting