General Staff Jobs

Purpose of Position:

The Senior Customer Business Manager is responsible for the development and implementation of Mann’s customer plans for the Midwest Region Retail Customers to drive volume, profit and share growth within assigned categories and aligned to our Vision, Mission and Corporate Strategies. Responsibilities include proactively managing, monitoring the Mann’s and/or Customer Private Label portfolio, creating, evaluating, updating and executing business plans across large portfolio platforms to meet all sales objectives. In addition, this position will be responsible for broker management and implementing brand strategies and tactics with customers. They will also develop relationships with key decision makers and utilizing shopper and category initiatives to implement Distribution, Shelving, Merchandising, and Pricing (DSMP) objectives.

Accountabilities:

• Develop and Implement Retail Customer Account Plans for the Midwest region to deliver key sales, profit and share metrics. Must have established relationships with Midwest customers including Roundy’s, Jewel, AWG, Woodmans, Potato King, Giant Eagle, Heartland and Indy Fruit at the Headquarter level and know how to effectively navigate throughout this customer to achieve annual plans.
• Lead and manage your Mann’s portfolio to drive volume, profit and share growth to achieve annual budget. Your portfolio responsibilities include but are not limited to: VAV, Sugar Snap Peas and Veg Trays for both Mann’s products and Customer Private Label items
• Proactively monitor and find solutions for overall business plan, including managing trade budgets, spending and volume, to achieve all sales objectives versus budget with all Midwest accounts.
• Utilize shopper and category management practices to proactively link consumer and shopper trends and opportunities. Leverage Shopper Insights and Category Management resources appropriately to achieve key performance metrics for Customers and when possible share with the rest of Mann’s.
• Highly skilled in cross functional collaboration with Marketing, Operations and Finance departments to develop and implement collaborative strategies, planning and creative solution programs to achieve annual budget.
• Skilled in both broker management and promotional effectiveness to deliver optimal ROI (return on investment) results.
• Regularly conduct category and shopper insight reviews and how it relates to the customers’ business to uncover growth opportunities.
• Understand Mann’s brand strategies and tactics and implement them by working closely with the customer’s key decision makers, including buyers, category managers, merchandising leaders and their operations/replenishment teams.
• Develop accurate monthly forecasts in order to maximize supply chain efficiencies by tracking shipments, consumption data and inventory changes. Proactively call out potential risks or threats to monthly forecasts and demand planning process
• Sell-in new items to Midwest Region customers with a clear launch plans aligned to critical planogram/modular and contract bidding schedules to achieve optimal distribution.

Required:

• ***MUST BE LOCATED IN THE MIDWEST REGION***
• University/College Bachelor’s degree (degrees in finance/logistics preferred but not necessary)
• 7-10 years of combined experiences in the Produce/CPG industry at senior/mid management levels:
• Must have direct selling experience and business relationship with Midwest customers at Headquarter Level.
• Produce sales experience in Retail and/or Commodity preferred or comparable CPG experience leading, managing, and developing annual sales plans in partnership with Sales, Marketing, Finance and Operation.
• Previous leadership experience in a produce and/or consumer package goods
• Knowledge and experience in contracting, negotiating, and change management.
• Work requires professional written and verbal communication and interpersonal skills.
• Must have prior Customer P&L experience
• Ability to think strategically, creatively, and analytically to solve problems and overcome challenges.
• Excellent negotiation, presentation, and relationship management skills
• Excellent communication skills for both internal and external audiences
• Must be customer-oriented and have a passion for serving others, comfortable working in a group setting.
• Travel for this role is less than 30% annually (during normal non-pandemic conditions).

Fresh Del Monte

Summary

World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents.

Founded in 2011, World is one of fastest-growing insurance brokers in the U.S. with over 2,200 employees in over 210 offices across North America. We specialize in personal and commercial insurance lines, surety and bonding, employee benefits, financial and retirement services, and human capital management solutions.

Our rapid growth and market leading presence has created opportunities throughout the state and we offer top talent the choice to work from one of our multiple offices throughout the region.

Senior Client Service Manager – Employee Benefits, Small Business

Virginia Beach, Virginia

Our Employee Benefits Practice. is seeking an experienced Small Business Senior Client Services professional to join our growing team. This individual will have a proven track record of delivering a winning service experience to complex clients and help small businesses offer affordable and effective employee benefits.

Key responsibilities include:

• Manage client service on assigned book of clients, including onboarding new clients, and obtaining and maintaining current benefit plan summaries/documents, amendments, etc.
• Contribute to benefit plan coverage gap analysis, design, and cost savings strategies.
• Familiar with multiple types of funding arrangements, including fully insured, level funded, graded funded, and ASO.
• Participate in developing renewal strategy and coordinating policy marketing based on client needs, benefit plan coverage gap analysis and cost savings opportunities
• Coordinate policy marketing and participate in vendor procurement and negotiation, analyzing carrier options and summarizing and making recommendations to secure client decisions.
• Prepare for and facilitate client deliverables and materials (email, web-meetings and/or in person) as appropriate to achieve defined scope of services.
• Provide and coordinate open enrollment support and carrier implementations, including preparing benefits summary, coordinating vendor materials, and verifying policy information. Selectively participate in and/or conduct open enrollment meetings via web or in person.
• Build strong client relationships through efficient and proactive day to day client service, assisting with claims, billing, eligibility, enrollment, and coverage and compliance issues.
• Update agency management system and customer files in the document management system according to workflows and assuring accuracy for compliance.
• Participate in team meetings and contribute ideas to enhance workflows, leverage technology, assure quality service, streamline work and achieve operational targets.
• Guiding , mentoring, and being an escalated point of contact so junior team members to quickly address client needs.

Qualifications

• Minimum 5 – 8 years of small group employee benefits experience within the brokerage industry, with strong knowledge of all product lines and federal/state legislative and compliance requirements.
• Advanced knowledge of EB small group benefits and product offerings a specified region
• Ability to work independently and confidently
• Strong understanding of client service in small business, with experience deploying various technologies to streamline processes and bring efficiencies
• Strong organizational skills with the ability to successfully manage large volumes efficiently, coordinating workflows, resources and balancing multiple priorities simultaneously
• Strong verbal and written communication and presentation skills, with the ability to build rapport, influence and collaborate with others and build strong relationships
• Advanced skills in Excel, PPT and EB BenAdmin systems; BenefitPoint experience a plus.
• High attention to detail with strong problem solving and critical thinking skills
• Bachelor’s degree in a business-related program or equivalent education and/or experience in insurance
• Life/Health insurance license or the ability to obtain immediately required.
• Ability to travel regionally as needed (15-25%)

Equal Employment Opportunity

At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

World Insurance Associates LLC

GoodWe, founded in 2010, is one of the top 5 leading global solar inverter and battery storage manufacturers. Our team at GoodWe USA Inc. is growing quickly and we need support in service and after sales. This is a unique opportunity to enter the quickly growing renewable energy segment.

Job Purpose: Responsible for training, field support, and case management with solar installers and distributors in the renewable energy segment. The candidate will provide technical support in the North American market. The work environment is hybrid (1-4 days in office), and the candidate is based in the Denver area.

Responsibilities

• Service and support on solar inverters and battery energy storage systems.
• Provide daily technical support over phone, email, face to face, or through CRM.
• Solve and manage technical escalations.
• Provide on-site commissioning, troubleshooting and replacement support.
• Manage local repair center operation / contract management.
• Perform firmware upgrades and minor rework.
• Provide technical installation and end-user training courses.
• Reporting.
• Manage RMA logistics.

Qualifications

• More than 3-years in electronics, PV industry experience preferred or graduated in technical area in renewables.
• Excellent English communication skills.
• Good MS Office skills, in particular EXCEL MS.
• Relevant technical degree with experience, or B.S. in Electrical Engineering preferred.
• Experience with board level troubleshooting and chip level firmware diagnosis and updating.
• Must have valid driver’s license.
• Wiling to travel in the US and Canada.
• Must be willing to travel, max. 20%, also on short notice.
• Management experience preferred.

GoodWe

Whether old or new, seasoned or just-starting-out, fast-paced, or slow-and-steady… and everything in-between. We strive to improve customers’ lives with innovative services and solutions by surrounding ourselves with exceptional people and products. Join a progressive team and one of the most successful John Deere Ag dealers in the country. With 22 locations across Iowa, Minnesota, and South Dakota; Kibble Equipment offers an exciting work environment, opportunities to grow in your career, excellent benefits, and the chance to work with great people throughout our communities.

Assistant Service Manager

The Assistant Service Manager must enjoy working with customers in the store and in their fields alongside a network of John Deere technicians and technology support staff that have a common passion for agriculture, adding value and improving the customer experience. Individuals must like working independently and in a team being able to contribute to a high-preforming and dynamic service team. Key personal qualities include confidence, competitiveness, driven to succeed, strong communication skills, and be a team player. Critical decision-making skills are also necessary for this position and a desire to constantly learn and improve to strive towards excellence. A strong work ethic, moral standards with a high level of professionalism, and pride in the quality of work performed will lead to success for this individual. The Assistant Service Manager will work alongside a team accomplished John Deere service technicians that will achieve common service targets.

Essential Job Functions

• Assists with the assignment of jobs and work areas to Service Department employees according to their skills and knowledge
• Assists in the appraisal of repair orders coming into the Service Department and may participate in repairs
• Review repair orders for accuracy and completeness
• Directs and assists in the diagnosis of machine problems of technicians and apprentices
• Inspects and repairs all special tools o Recommends new tooling as required
• Advises Service Manager or Service Location Manager of all customer complaints
• Coordinates and schedules all in-house technician training
• Assists the Service Manager or Service Location Manager with coordinating and conducting quarterly safety meetings
• Fill the Service Manager or Service Location Manager role in their absence
• Arrange for and participate in re-conditioning of used equipment and set-up of new equipment
• Approve the release of equipment for delivery to the customer
• Assist in providing performance feedback for service technicians and staff to the Service Manager or Service Location Manager
• Assist in the tracking and scheduling of Product Improvement Programs
• Participate in Service EDUCATE Training programs required for the development of skills and knowledge
• Operates and maintains vehicles, tools and equipment required to perform job responsibilities
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Maintains current knowledge of John Deere and competitive equipment

Experience, Education, Skills, and Knowledge

• 7+ years of experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
• Experience leading a team and working cooperatively in a team environment
• Experience using special tools and following Technical Manual procedures on machines of the Technician’s specialty
• Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment
• Experience operating vehicles, tools, and equipment for diagnostic purposes
• Experience with basic computer functions; Experience using Service Advisor or other computer based diagnostic repair tools preferred
• Experience communicating effectively verbally and in writing
• Must have an adequate toolset to perform job responsibilities
• High School Diploma, GED, or equivalent experience required; Associates Degree preferred
• Valid driver’s license required; CDL (Commercial Driver’s License) preferred

Benefits

Kibble Equipment offers a highly competitive salary and benefit package including health, vision, and dental insurance, paid time off and paid holidays, Health Savings Account (HSA) or Flex Spending Account (FSA), 401k and Roth Retirement Savings with employer match as well as Life and Disability Insurance.

Your Career. Your Future. Our Focus.

Kibble Equipment, LLC

Larson Maddox has partnered with a leading settlement administration company to identify their newest Project Director based out of their Houston HQ. This is a unique role, interfacing directly with both clients and internal stakeholders to ensure that desired outcomes are not only achieved but exceeded. This individual will be responsible for for project planning, monitoring, risk assessment, and encouraging effective communication.

Responsibilities:

• organize and lead the development of project timelines, task execution, and ensure deliverable outcomes
• act as main point of contact with both clients and internal stakeholders
• monitor budgets and make sure transitions between projects run smoothly
• help senior leadership adapt and improve service design and client experience

Qualifications:

• 5-7 years experience in project management (PMP certification preferred)
• strong multitasking skills and proven ability to juggle multiple projects at once
• ability to manage customer expectations and foster collaboration across teams
• Excellent written and verbal communication skills

If the above sounds like a fit for your background, please apply.

Larson Maddox

The Greater Green Bay is Chamber is hiring a Talent Retention Coordinator.

We are searching for a dynamic individual to support a variety of talent retention initiatives, including Leadership Green Bay, Current Young Professionals, and Rising Current. Qualified applicants will be strong communicators, demonstrate adaptive leadership qualities, and possess strong customer service skills. This is a community facing position, so candidates should also be focused on building strong relationships and implementing effective strategies to retain valuable talent in our community.

Candidates will be expected to be available for variable schedules including afternoons, evenings, and possible weekends. The work environment is flexible, but it will be necessary to spend time in the downtown Green Bay office throughout the week.

Primary Responsibilities

• Talent Retention Strategy: Assist with and collaborate on comprehensive talent retention strategies that align with the organization’s goals and objectives, ensuring community satisfaction
• Relationship Building: Cultivate strong relationships with members at all levels, understanding their needs, concerns, and aspirations. Act as a trusted point of contact for addressing queries and challenges
• Volunteer Engagement: Leverage experience working with volunteers to implement strategies for motivating and retaining volunteer contributors within the organization.
• Membership Management: Utilize the existing registration systems to ensure quality customer service to our members through profile, registration, and membership support.
• Event Coordination: Execute detailed & timely coordination & support of programs & events year-round
• Overall Chamber Team Member: Assist with overall talent & education or Chamber programs as needed. Collaborate with internal team members with contributing ideas and support to achieve share objectives.

Skills & Experience

• Adaptability: Thrive in a dynamic work environment and demonstrate the ability to adapt to changing setting and priorities.
• Organizational Skills: Demonstrate exceptional organizational skills to manage multiple initiatives simultaneously, prioritize tasks effectively, and meet deadlines consistently.
• Communication: Demonstrate exceptional communication skills, both written and verbal, to effectively convey ideas, feedback, and action plans to various stakeholders.
• Driven & Achievement-Oriented: Motivated to achieve and exceed goals while maintaining a positive work culture.
• Organized and Detail-Oriented: Meticulous in planning and executing retention strategies, paying close attention to details.
• Empathetic and Approachable: Demonstrates empathy towards employees’ needs and concerns, fostering an open-door policy for communication.
• Education: An Associate’s degree or higher in Human Resources, Business Administration, or a related field is preferred.

If you believe you have the skills, experience, and passion to excel in this role, we encourage you to apply and join our dedicated team of professionals committed to promoting a thriving work environment and nurturing our valuable talent. At the Greater Green Bay Chamber, we strive to foster an environment of diversity, inclusion and belonging. We welcome LGBTQ+, women and minority candidates to apply.

The Greater Green Bay Chamber is a nonprofit organization which exists to strengthen member businesses by enhancing economic and talent development, resulting in improved quality of life in our community and region. As the second largest Chamber in the state, we are made up of over 1,200 member businesses representing almost 90,000 employees in Greater Green Bay. If interested in relocating for this exciting opportunity, visit www.yourmovegreenbay.com to learn more about what makes our community a great place to live!

Greater Green Bay Chamber

The Card@Once Client Service Coordinator is responsible for analyzing client questions and concerns, escalating problems to appropriate teams and providing solutions to the satisfaction of the client.

Responsibilities:

• Oversee supply orders for existing clients and ensure timely shipment by coordinating with internal teams
• Proactively reach out to client if their orders cannot be fulfilled and provide alternative solutions
• Conduct internal research when issues arise and troubleshoot appropriately
• Assist C@O Customer Service Team on communication and coordination of EMV chip conversions with exiting C@O clients
• Complete monthly billing reports for accounting and bill clients upon completion of requested work
• Support live clients with artwork/graphics requests
• Submit artwork requests to Visa for approval
• Ensure the timely and accurate delivery of client communications; document activity in internal CRM
• Understand and manage client expectations and service needs by building and maintaining positive relationships (both internal and external)
• Oversee client facing special projects such as Visa/MC mandates

Requirements:

• Strong analytical problem-solving skills, identifying and resolving unique problems
• Experience in delivering client-focused solutions based on client need
• Strong customer service, critical thinking and problem-solving skills
• Proficient in Microsoft Excel and Word; VBA/Macros
• Ability to troubleshoot issues and determine root cause
• Resourceful in establishing and nurturing key relationships both internally and externally
• Willingness to perform additional tasks which may be outside of the defined role to grow the business and ensure client satisfaction
• High school diploma or general education degree (GED) and minimum 1-3 years of experience in an administrative role in customer service, sales or sales support environment
• Financial service industry experience, preferred

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time

CPI Card Group

Repairs Coordinator/Customer Service Specialist PT

Job Type

Part-time

Robbinsville, NJ

Job Details

Reports To: Customer Service Manager

FLSA Status: Non-Exempt

Hours: Tuesdays and Fridays 8:00am-4:30pm

JOB SUMMARY: The Repairs Coordinator/Customer Service Specialist will report to the Customer Service Manager and support the repairs center located in Robbinsville, NJ. They will be directly responsible for the efficient operation of the repairs center and act as a liaison between our customers, store locations and the repairs team. They will provide product repair services information and resolve any emerging problems that our customers might face with accuracy and efficiency. The ideal candidate is patient, empathetic, and communicative. In addition, they can put themselves in their customers’ position and advocate for them when necessary.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Works within the Guidelines for Repairs set up by Longchamp USA and Longchamp Paris.
• Ensures that all customers are taken care of in a timely and efficient manner.
• Respond in a timely manner to all customer service e-mail inquiries.

Consumer Repairs Process

• Reviews and respond to all inquiries regarding repairs.
• Evaluates each repair and tracks via Excel spreadsheet.
• Process financial transactions.
• Orders parts needed from France.
• Communicate status effectively to all concerned parties.
• Provided open, honest feedback in a timely fashion.
• Process all UPS transactions.

Administrative Reports:

• Weekly overview report.
• Quarterly/yearly reports.

Minimum Requirements:

• Minimum High School Diploma (or GED) and have at least 2 years’ experience working in a retail and/or wholesale capacity with preferred knowledge of customer service and/or repairs.
• Proficient in Microsoft Office, Outlook, Excel, and Word.
• Effective verbal and written communications skills.

Knowledge, Skills and Abilities:

• Highly organized and self-motivated with strong interpersonal skills.
• Ability to meet and be responsive to deadlines.
• Must be able to present information in a confident and professional manner.
• Passion for product and the brand.

Longchamp

Company

Our client is a HNW Family Office with a rich history spanning over 70 years of multi-generational leadership and a legacy that has thrived through growth, innovation, and value. The organization comprises a portfolio of real estate and non-real estate investments, resources, and back-office services for the benefit of the private investment firm and multiple private foundations. The company takes a servant’s heart approach, prioritizing the needs and goals of its team members, partners, and clients.

Location

San Antonio, TX

Role

Reporting to the Group Director, the Real Estate Services Planning & Operations Manager will play a critical role in the planning and execution of all strategic initiatives of the firm. Additionally, the position will contribute to the organization through individual work and orchestrating the work of others, as well as through the communication, control, and execution of strategic thinking.

Responsibilities

Daily responsibilities include, but are not limited to:

• Assess department needs and determine how current resources match up with the strategy in relation to budgeting, financial management, and department capacity planning. Evaluates progress vs. plan and makes recommendations to ensure resource allocation is optimized.
• Drives the strategic planning process (annually & quarterly).
• Responsible for department administrative support, including management of the department Executive Operations Planning Coordinator and/or Administrative Assistant.
• Research best practices for department-related functions. Writes governance and creates new Policies & Procedures based on department needs. Accountable for maintaining the P&P library structure, governance, and approvals.
• Monitors department metrics and prepares executive level and department reports.
• Develops executive overviews of various reports and analyses.
• Monitors identified program efforts for alignment with business intent and architecture.
• Facilitates department communication (including change management, updates, deliverables timeline, etc.). Ensures that communications, messages, and decisions are available to stakeholders.
• Performs gap analyses for continuous improvement effects related to issues (RIDA: Risk, Issues, Decisions, Actions) log management and developing benchmark capabilities. Monitors RIDA log production and facilitates closure of key items.
• Facilitates cross-functional preparations/coordination for all leadership, business, communications, and meetings.
• Facilitates cross-functional collaboration to prepare portfolio performance reporting.
• Manages the department planning process and ensures completion of related deliverables. Orchestrates department people workflow, organizational chart revisions, space planning, and position descriptions.
• Maintains positive awareness of department leadership priorities.
• Responsible for enhancing communications between department and functional business leaders and serving as a cross functional resource to build and nurture strong partnerships. Maintains positive awareness of enterprise priorities.
• Provides department budget, financial planning, and management. Makes recommendations for addressing budget variances and takes corrective action in alignment with department leadership.
• Manages organizational performance strategy, ensuring department alignment. Functions from an unbiased standpoint to facilitate conversations about strengths and weaknesses.
• Works collaboratively with others (internally and externally) to achieve common objectives, goals, and results.

Qualifications

• BA/BS degree in a related field or equivalent work experience, MBA preferred.
• 10+ years of leadership experience with strategic planning, operational governance, and project management in Real Estate.
• Track record of driving strategic initiatives, implementing systems, and ensuring operational excellence.
• Experience structuring and scoping process improvement initiatives and applying a range of analytical tools to develop solutions.
• Ability to prioritize, organize, and deliver multiple administrative initiatives and meet deadlines.
• Excellent writing, communication, and presentation skills, demonstrated ability to identify opportunities, innovate solutions, interact with decision makers, and provide high-quality recommendations and results.
• Demonstrated capacity and track record of acting with a sense of urgency.
• Demonstrated high level of personal initiative, setting, and achieving challenging goals.
• Proficiency in MS Office Word, Excel, Outlook, PowerPoint, Visio (as applicable). SharePoint, Smartsheet, and MRI.

Travel: No travel is expected for this position.

20/20 Foresight Executive Search

Your new company

Hays Facilities Management are partnered with Global Publisher to hire an Office Coordinator-Reception for a 6–9-month contract at their Hoboken, NJ location.

Your new role

The job duties for the Office Services Coordinator (Reception) include the following:

– Greeting visitors and handling incoming inquiries

– Respond to facilities-related tickets and escalate

– Track and maintain vendor lists

– Ad hoc special projects as needed

What you’ll need to succeed

The ideal candidate will possess the following:

– Experience working in reception/office services

– Strong communication and interpersonal skills

– Basic MS Office proficiency

– Ability to be onsite 4 days a week from 8AM-5PM in Hoboken, NJ (36-hour week)

– *Projected to Start at the end of September*

What you’ll get in return

Hourly rate between $25-28

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call us now.

If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays