Assistant Service Manager

Whether old or new, seasoned or just-starting-out, fast-paced, or slow-and-steady… and everything in-between. We strive to improve customers’ lives with innovative services and solutions by surrounding ourselves with exceptional people and products. Join a progressive team and one of the most successful John Deere Ag dealers in the country. With 22 locations across Iowa, Minnesota, and South Dakota; Kibble Equipment offers an exciting work environment, opportunities to grow in your career, excellent benefits, and the chance to work with great people throughout our communities.

Assistant Service Manager

The Assistant Service Manager must enjoy working with customers in the store and in their fields alongside a network of John Deere technicians and technology support staff that have a common passion for agriculture, adding value and improving the customer experience. Individuals must like working independently and in a team being able to contribute to a high-preforming and dynamic service team. Key personal qualities include confidence, competitiveness, driven to succeed, strong communication skills, and be a team player. Critical decision-making skills are also necessary for this position and a desire to constantly learn and improve to strive towards excellence. A strong work ethic, moral standards with a high level of professionalism, and pride in the quality of work performed will lead to success for this individual. The Assistant Service Manager will work alongside a team accomplished John Deere service technicians that will achieve common service targets.

Essential Job Functions

• Assists with the assignment of jobs and work areas to Service Department employees according to their skills and knowledge
• Assists in the appraisal of repair orders coming into the Service Department and may participate in repairs
• Review repair orders for accuracy and completeness
• Directs and assists in the diagnosis of machine problems of technicians and apprentices
• Inspects and repairs all special tools o Recommends new tooling as required
• Advises Service Manager or Service Location Manager of all customer complaints
• Coordinates and schedules all in-house technician training
• Assists the Service Manager or Service Location Manager with coordinating and conducting quarterly safety meetings
• Fill the Service Manager or Service Location Manager role in their absence
• Arrange for and participate in re-conditioning of used equipment and set-up of new equipment
• Approve the release of equipment for delivery to the customer
• Assist in providing performance feedback for service technicians and staff to the Service Manager or Service Location Manager
• Assist in the tracking and scheduling of Product Improvement Programs
• Participate in Service EDUCATE Training programs required for the development of skills and knowledge
• Operates and maintains vehicles, tools and equipment required to perform job responsibilities
• Maintains a clean work area and performs work in a neat and orderly fashion
• Follows all safety rules and regulations in performing work assignments
• Maintains current knowledge of John Deere and competitive equipment

Experience, Education, Skills, and Knowledge

• 7+ years of experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
• Experience leading a team and working cooperatively in a team environment
• Experience using special tools and following Technical Manual procedures on machines of the Technician’s specialty
• Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment
• Experience operating vehicles, tools, and equipment for diagnostic purposes
• Experience with basic computer functions; Experience using Service Advisor or other computer based diagnostic repair tools preferred
• Experience communicating effectively verbally and in writing
• Must have an adequate toolset to perform job responsibilities
• High School Diploma, GED, or equivalent experience required; Associates Degree preferred
• Valid driver’s license required; CDL (Commercial Driver’s License) preferred

Benefits

Kibble Equipment offers a highly competitive salary and benefit package including health, vision, and dental insurance, paid time off and paid holidays, Health Savings Account (HSA) or Flex Spending Account (FSA), 401k and Roth Retirement Savings with employer match as well as Life and Disability Insurance.

Your Career. Your Future. Our Focus.

Kibble Equipment, LLC