Longchamp

Repairs Coordinator/Customer Service Specialist PT

Job Type

Part-time

Robbinsville, NJ

Job Details

Reports To: Customer Service Manager

FLSA Status: Non-Exempt

Hours: Tuesdays and Fridays 8:00am-4:30pm

JOB SUMMARY: The Repairs Coordinator/Customer Service Specialist will report to the Customer Service Manager and support the repairs center located in Robbinsville, NJ. They will be directly responsible for the efficient operation of the repairs center and act as a liaison between our customers, store locations and the repairs team. They will provide product repair services information and resolve any emerging problems that our customers might face with accuracy and efficiency. The ideal candidate is patient, empathetic, and communicative. In addition, they can put themselves in their customers’ position and advocate for them when necessary.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Works within the Guidelines for Repairs set up by Longchamp USA and Longchamp Paris.
• Ensures that all customers are taken care of in a timely and efficient manner.
• Respond in a timely manner to all customer service e-mail inquiries.

Consumer Repairs Process

• Reviews and respond to all inquiries regarding repairs.
• Evaluates each repair and tracks via Excel spreadsheet.
• Process financial transactions.
• Orders parts needed from France.
• Communicate status effectively to all concerned parties.
• Provided open, honest feedback in a timely fashion.
• Process all UPS transactions.

Administrative Reports:

• Weekly overview report.
• Quarterly/yearly reports.

Minimum Requirements:

• Minimum High School Diploma (or GED) and have at least 2 years’ experience working in a retail and/or wholesale capacity with preferred knowledge of customer service and/or repairs.
• Proficient in Microsoft Office, Outlook, Excel, and Word.
• Effective verbal and written communications skills.

Knowledge, Skills and Abilities:

• Highly organized and self-motivated with strong interpersonal skills.
• Ability to meet and be responsive to deadlines.
• Must be able to present information in a confident and professional manner.
• Passion for product and the brand.

Longchamp