General Staff Jobs

NEON SEARCH are working on an exciting team expansion project and hiring a newly created role for an Ecommerce CRM Manager to join the London HQ of a Luxury Fashion & Lifestyle brand.

This is an exciting opportunity for an experienced ECRM professional with expertise in driving full lifecycle campaigns within fast paced Ecommerce Team, ideally coming from a luxe level brand

This is a dynamic role with the chance to drive the Global Strategy for an established & successful brand

You will be

• Responsible for driving acquisition & retention marketing channels, including email & SMS marketing
• Launch and fully manage catalogue, inserts and SMS channels for the UK and Europe
• Work closely with the Marketing and Creative teams in the USA and UK to ensure that the creative aesthetic and voice of the email program align to brand standards
• Work closely with the Marketing team to prioritize email projects, campaigns, customer acquisition and retention initiatives to advance the online business
• Ensure customers receive an outstanding experience at every touchpoint
• Strategically work alongside internal business units (including Corporate Marketing, Merchandising, Creative, Production, IT, the Executive team, and Digital Marketing (Traffic/Media & Site Operations)) to drive the email business
• Grow both brands’ house files and email lists
• Manage the entire email process; building the strategic plan, creating the email calendar, working with the production team to ensure proper inventory levels, leading the design and copy team to create each email, receiving executive approvals, working with the site operations manager to establish proper landing pages and site flows from the emails, working with our 3rd party vendor to get the email setup and deployed within our ESP, establishing a robust QA process to ensure a great customer experience, and analysing email performance reports to enhance future emails
• Lead strategic and technical projects (implement triggers) to advance the email channel

This role is a great career enhancement opportunity in a Global Successful Luxury Brand –

Urgent Hire – CV to [email protected]

Neon Search

Ecommerce Manager | Fashion

Hampshire – 5 days in office

£40-45K

This small but buzzing fashion brand is looking for an Ecommerce Manager to join their team, working across DTC and marketplace.

Why should you join them?

• Really cool brand, great product, good price, fashion forward.
• Growing business – sales up 217% LFL and planning growth at a rapid pace.
• Family run – really cool founder, and you’ll get to report into a brilliant Brand Director.
• Sell via their Shopify site and multiple other marketplaces (one of the biggest sellers in their category on ASOS).
• Chance to work across all elements of the site management and marketplaces – it’s quite a technical role though, due to the integrations with other platforms (you need to write Liquid Code).
• Really hands on, able to get stuck in, run projects and basically just get things done – very fast paced/agile.
• Great culture – do loads of fun stuff together, passionate people, pushing personal development etc (the potential to be Head of Ecom in the future).
• They do operate 5 days in the office – but being such a fun, unique environment they want people who are excited about being in it with them.

You

Looking for someone who is passionate about fashion and wants to grow with a cool, fast growing business. You’ll need:

• A good few years’ experience in a technical ecommerce role – preferable in fashion, but other areas of retail will be considered.
• Ability to write liquid code, edit existing code and build required elements within Shopify Plus is essential. (if you started you career as a developer this would be ideal!!)
• Experience working with other marketplaces and 3PL’s (such as asos, Zalando etc).
• A strong understanding of customer journey, UX and optimisation principles.
• Expert Excel skills (SQL a bonus).
• A real drive to learn and succeed in an entrepreneurial, digital business.
• You do need to be someone who wants to be in the office 5 days a week to get involved in the buzz and the culture.

Salt

Marketing Manager | Fashion Visual Display Agency

London/Hybrid

£35-45k

This fabulous, creative visual display agency are looking for a B2B Marketing Manager to help shape the future growth of the company, by creating compelling marketing campaigns.

Why Should you join them?

• Their work is amazing (honestly, it’s beautiful!), and they work with some incredible luxury brands such as Christian Louboutin.
• They are B Corp certified – so hard to get!
• You’ll have the chance to own, develop, create and execute an industry leading marketing strategy.
• Lots of opportunity to create some exciting content – working with photographers etc.
• A chance to work closely with their brands.
• A fast-paced role- lots of projects to get involved in.
• Help create the tone of voice – for clients and potential staff hires for the agency.
• Work across the UK and EU markets (they have offices in London and Amsterdam).
• Really big on culture – have a great team, very passionate, creative and do loads of social stuff together (pub visits, summer BBQ’s etc).
• Based in East London (or Amsterdam if you prefer) with a 3 day in, 2 day from home set up (and generally very flexible).

You

This is the perfect role for someone who loves being hands on and is super creative. You’ll need:

• Minimum 3 years marketing comms experience – either agency or brand side.
• Experience with strategic planning – creating plans and KPI’s that fit the business growth.
• To be someone who can see an opportunity to turn a trend into a marketing campaign.
• Good working knowledge of all digital and social channels.
• A very strong copywriter and content creator (experience with Adobe Suite would be great).
• A passion for luxury and fashion would be great – they live and breathe it.

Benefits

• Pension
• 25 days holiday + Bank Holidays
• 0.5 paid days off per month to get inspired
• All-you-can-eat YCN creative professional learning membership
• Spill mental health support
• Flexible and remote working available

Salt

Handle Recruitment have partnered with a premium fashion brand who are looking for a Senior E-commerce Assistant to join their growing digital and E-commerce team.

With amazing modern offices in East London and an established reputation as a leading luxury menswear and womanswear design house, this is an amazing opportunity to join a dynamic business who pride themselves on their entrepreneurial spirit.

This role is responsible for managing marketplaces and various marketing channels, whilst also building and maintaining the content for site and email. This role requires an effective communicator who can operate cross functionally with marketing and tech teams as well as external partners from agencies.

The role

• Liaising across all relevant internal teams to ensure E-commerce operates smoothly.
• Owning the content calendar in alignment with the Marketing and Communication plan.
• Responsible for the E-commerce product catalogue and for the timely online availability of the products.
• Develop the road map to improve UX and conversion rate.
• Support the management of the marketplaces in order to create cohesive visibility across all channels of revenue generation.

The candidate

• Previous experience working with Luxury or Premium Brands
• Microsoft Excel and Basic Photoshop skills
• Passion for the industry as well as knowledge of the industry trends and standards
• Excellent organisation and time management skills
• Fluid intelligence and determination

Handle actively welcomes applicants from under-represented backgrounds – we pride ourselves on attracting the best talent for every opportunity through a commitment to equality, diversity and inclusion.

Handle Recruitment

Are you looking for a career move with a future? Do you enjoy a fast paced, ever evolving, never boring environment? Are numbers your jam? If so, Fashion Angels is the place for you!

Leader in the tween lifestyle industry! We are seeking an experienced Ecommerce PPC Manager for our growing team.

The PPC Manager will be responsible for helping to develop the strategic approach and executing paid search campaigns for Amazon and other ecommerce platforms.

Responsibilities

• Build a strategic advertising plan with Senior Account Manager to grow our rapidly expanding ecommerce businesses.
• Plan, set up, and manage PPC campaigns
• Provide detailed campaign analysis and data driven recommendations to the team for future strategic growth
• Share all KPI’s including performance insights and optimization recommendations
• Perform A/B ad testing, keyword/audience research, and ongoing bid management.
• Produce reports for our team and management
• Follow key KPI metrics closely to ensure all parts of the eCommerce funnel are optimized to support conversion and sale goals of campaigns
• Coordinate with internal partners to ensure item launches, social campaigns, etc. are optimized for success
• Maintain a Keyword database
• Working knowledge of all product offerings

Key Competencies

• Critical thinking and problem-solving skills
• Excellent organizational & project management skills
• Ability to work with a team and independently
• adapts easily to change

Education and Experience

• College Diploma or University Degree preferred
• A minimum of 2 years of experience on Amazon platform and PPC management
• Strong knowledge of other e-commerce platforms like Walmart, Target, etc… is a plus
• Strong Analytical Skills, with experience in metrics/ data driven marketing
• Strong Microsoft Office skills, specifically in Excel
• Power Bi & Google Analytics experience is a plus

Fashion Angels

Manager, Email & SMS Marketing

About VENUS

VENUS is a leading women’s fashion brand offering clothing, swimwear and lingerie in sizes 2-24. Founded in 1984 and headquartered in Jacksonville, Florida, VENUS’ unique products inspire Fun. Sexy. Style. and help our customers to make an impression in every moment of their lives.

This role is an opportunity to join a growing organization with transparent leadership and to work in an innovative environment with other passionate and hard-working people. Sustainability, diversity and inclusion are core values of our brand and are central to the company’s engaging culture. If you would like to be part of our inclusive, forward-thinking and collaborative team, we encourage you to apply today!

The Email & SMS Marketing Manager is responsible for the overall email and sms marketing strategy and execution from beginning to end for each campaign to ensure proper segmentation, journey-creation, technical QA, deployment, and post-deployment checks. This role also plays a critical part in customer retention and will own the development, deployment, and reporting processes for our retention program.

Job Duties

· Develop the email, sms and push marketing strategy with the goal of driving new subscribers, reach, and engagement through these channels, cultivating relationships and sales and preventing churn.

· Strategically meet or exceed aggressive targets for top line growth.

· Manage segmentation, content messaging strategy and cadence to deploy weekly & ad hoc emails, SMS and push messages that drive customer purchasing behavior.

· Write creative briefs that include key business objectives, expected results, and important messaging callouts to inspire copywriting and design teams in their creation of email and SMS assets.

· Build and manage triggered email & SMS campaigns throughout the customer lifecycle to maximize sales and customer engagement.

· Develop a testing strategy (A/B and multivariate tests) alongside the team to continually optimize all areas of the programs, including identifying moments to better understand our customer segments and their lifecycle and behaviors across multiple channels.

· Create and implement personalization roadmap.

· Define measurable metrics and regularly review campaigns against strategic objectives.

· Plan and run A/B tests within Email and SMS to improve growth and retention and to optimize channel messaging.

· Share and apply customer insights cross-functionally with site, product, customer experience and ops teams to create a best-in-class user journey.

· Continually monitor and analyze KPIs; identifying trends, problems, opportunities, and shifts in behavior while iterating on existing campaigns to optimize each for maximum performance.

· Create reporting dashboards and custom reports analyzing campaign performance in order to provide actionable recommendations and deliver continuous improvements.

· Champion continuous advancement of our CRM features and capabilities through identifying emerging technology and leveraging new tools & industry best practices to be a leader in email marketing.

· Manage partnerships with vendors and ensure they are working towards the same vision and goals for us this year.

· Stay current with best practices, limitations, strategies, and industry standards related to database marketing.

· Keep abreast of market, consumer trends and competition.

· Ensure legal compliance (Can-SPAM, Canada restrictions).

· Other duties may be assigned.

Qualifications

· Strong problem-solving skills, as well as good planning, time management and organizational proficiencies.

· A minimum of 7+ years of experience and proven success with leveraging customer LTV segments to build audiences and to optimize spend, writing and editing curated content according to a publishing calendar, leading teams and working well across many multi-disciplinary teams, E-commerce fashion/apparel retail, digital marketing, analytics, reporting, forecasting, and marketing automation.

· Excellent verbal and written communication skills, including excellent creative writing skills.

· Successful track record with leading an online marketing team, mentoring, professional development, and succession planning.

· Skilled with numbers/data (budgets, trend analysis, performance measurement and management).

· Proficient use of Microsoft Office products, especially Excel, plus Google Docs, Sheets, and Slides.

· Experience with relevant software platforms (Acoustic, Interaction Studio/Evergage, Attentive, Airship).

· Familiarity with various web analytic platforms (Google Analytics, OWAPro) and the ability to generate custom reports. Experience with Qlik is a plus.

· Ability to deliver reports and presentations to executives and other non-SME audiences in a clear and concise manner.

· Proven history of driving results and exceeding expectations aligned with overall department and organizational goals.

Education & Experience

· Bachelor’s Degree in Marketing, or related filed, and a minimum of 7+ years of related experience, with a minimum of 3+ years of experience leading teams

VENUS Fashion Inc.

Director, Acquisition Marketing

About VENUS

VENUS is a leading women’s fashion brand offering clothing, swimwear and lingerie in sizes 2-24. Founded in 1984 and headquartered in Jacksonville, Florida, VENUS’ unique products inspire Fun. Sexy. Style. and help our customers to make an impression in every moment of their lives.

This role is an opportunity to join a growing organization with transparent leadership and to work in an innovative environment with other passionate and hard-working people. Sustainability, diversity and inclusion are core values of our brand and are central to the company’s engaging culture. If you would like to be part of our inclusive, forward-thinking and collaborative team, we encourage you to apply today!

The Director, Acquisition Marketing leads our paid media & SEO efforts. This role is responsible for paid advertising performance (demand growth, advertising efficiency, and new customer acquisition), as well as a team of direct reports. This role keeps up-to-date with the latest digital technologies and paid media trends, and supports a cohesive Venus experience throughout the various paid channels. Ultimately, this role is responsible for handling our brand presence, ensuring high levels of web traffic, customer engagement, growth of reach, and conversions along the overall customer journey.

Job Duties

· Own the channel strategy and management across the performance marketing mix, including paid social, search, display, affiliates, connected TV as well as SEO.

· Responsible for leading the KPI development and measurement to ensure the Acquisition team is tracking success clearly.

· Identify opportunities to diversify our acquisition strategy and grow brand awareness by launching and testing new channels and media types.

· Drive digitalization, manage integrations of product and customer data into digital campaigns and develop systems that will enable data-driven decision making.

· Oversee and provide guidance to bonprix OMA team to ensure they are contributing to overall Venus goals.

· Collaborate with bonprix to identify testing or optimization opportunities in OMA.

· Ensure channel strategies are aligned to business priorities and campaigns are at an efficient ROAS and operating at a sustainable CAC.

· Build a team culture that champions/is oriented around the customer – driven by insights, measurement and learning to maximize results.

· Partner with the ecommerce team and leverage performance marketing analytics to evaluate the end-to-end customer experience and to optimize conversion rate.

· Implement marketing attribution capabilities incl. media mix modeling and multi-touch attribution as well as build out and advancement of these capabilities for use in planning and day-to-day channel management.

· Leverage vendors to help build strategy and identify opportunities that fall in line with overarching goals.

· Work with IT on prioritizing resources to make improvements/enhancements for these respective channels.

· Partner closely with Brand team on assets to be refreshed in each respective channel, keeping in line with best practices by channel.

· Align with cross-functional teams to collaborate on the organization’s strategic initiatives and achieve desired results.

· Consistently push innovation with ongoing testing of existing and emerging technology and opportunities. Continually leverage new tools & industry best practices to be a leader in marketing.

· Other duties may be assigned.

Qualifications

· A minimum of 8+ years of experience and proven success with leveraging customer LTV segments to build audiences and to optimize ad spend, leading teams/agencies and working well across many multi-disciplinary teams: E-commerce fashion/apparel retail, analytics, reporting, forecasting, and marketing automation.

· Excellent problem-solving skills, as well as good planning, time management and organizational proficiencies.

· Successful track record with leading an online marketing team, mentoring, professional development, and succession planning.

· Strong negotiation skills.

· Highly skilled with numbers/data (budgets, trend analysis, performance measurement and management).

· High proficiency in the use of Microsoft Office products, especially Excel, plus Google Docs, Sheets, and Slides. Communication software: Slack, Skype for Business.

· Experience with relevant software platforms (Google Ads, Microsoft/Bing Ads, Meta, Pinterest, Taboola, Commission Junction).

· Expertise with various web analytic platforms (Google Analytics, OWAPro) and the ability to generate custom reports. Experience with Qlik is a plus.

· Excellent verbal and written communication skills.

· Ability to deliver reports and presentations to executives and other non-SME audiences in a clear and concise manner.

· Strategic thinking skills combined with emotional intelligence.

· Proven history of driving results and exceeding expectations aligned with overall department and organizational goals.

· Experience in direct/catalog marketing is a plus.

Education & Experience

• · Bachelor’s Degree in Marketing, or related filed, and a minimum of 8+ years of related experience, with a minimum of 4+ year’s of experience leading teams.

VENUS Fashion Inc.

Please note- you absolutely MUST have Fashion experience. This is non negotiable.

Marketing Director Responsibilities include:

• Overseeing Awake NY marketing department.

• Evaluating and developing our marketing strategy and marketing plan.

• Planning, directing, and coordinating our global marketing strategy and efforts.

• Build and maintain an active seeding list. 

• Understanding and developing budgets and finance, including expenditures, research and development appropriations, return-on-investment and profit-loss projections.

• Managing and creating collaborative strategy and opportunities.

• Organizing Awake pop up activations, be it retail or events.

• Overseeing social media marketing strategy and content marketing.

Marketing Director Requirements:

• Fashion Experience of 7+ years a MUST.

• Understanding of NYC Street Culture.

• Experience in marketing and running a marketing team.

• Minimum 5 years in a high level marketing role at a fashion company.

• Strong network of contacts with other brands, artists, musicians, athletes and stylists.

• Strong network of contacts at media outlets.

• Strong understanding of the fashion landscape, from Streetwear to High Fashion.

• Proven ability to manage budgets.

• Professional and proactive work ethic.

• High competence in project and stakeholder management.

• Excellent interpersonal, written and oral communication skills.

• Experience with digital marketing forms such as social media marketing and content marketing.

• Competency in Microsoft applications including Word, Excel, and Outlook.

Awake NY

Established in 2012, HBX is a global e-commerce platform and retail destination carrying over 250 curated brands from both established and up-and-coming menswear, womenswear and lifestyle labels. HBX focuses on delivering the latest, trend-setting fashion, accessories, shoes, home and lifestyle goods to its customers, curating a truly global and exciting assortment at the leading edge of culture. With the HBX e-commerce platform shipping to over 70 markets worldwide, it has one retail store in Hong Kong and its US-based flagship store in New York at 41 Division Street. HBX also has a very active digital community on Instagram, Facebook, Twitter, LINE, WeChat, RED, Kakao, and more.

Responsibilities:

• Assist manager in developing marketing strategies and creative campaign planning to achieve company and business goals.
• Strategize and manage all HBX Life- and Archives-related content marketing channels (social, newsletter, push etc.) and ensure consistent tone of voice.
• Drive weekly HBX Life and Archives content ideation and creative planning, and work with Buying, Creative and Regional teams to oversee and execute campaigns and provide optimisations and suggestions based on data-orientated findings.
• Analyze and report on the performance of campaigns/initiatives to strategize for growth and optimisations.
• Analyze and report on industry and competitor activities to derive actionable insights for promotional activities and content ideas.
• Assist in developing new content formats, templates and website functions with our Developers and internal teams.
• Work collaboratively with editorial divisions on content sharing and strategic alignment to drive synergy between e-commerce and editorial.

Requirements:

• Bachelor Degree holder in Marketing / Business / Communications or related discipline.
• 2-3 years of solid work experience in marketing function, preferably in Fashion.
• High proficiency in verbal and written English is a must. Cantonese is an advantage.
• Excellent interpersonal communication skills and the ability to work effectively in a fast-paced, cross-functional team setting and environment.
• Intermediate proficiency in MS Office and BI tools and solid understanding of Google Analytics to derive insights.
• Strong time management and organizational skills to work on multiple projects and tasks simultaneously with an attention to detail and can-do attitude.
• Must be passionate about fashion, lifestyle and HYPEBEAST culture.

If you think you’ve got what it takes, please provide your cover letter, CV and expected salary.

This role is located and based in London. Candidate must be eligible to work in the UK.

Personal data collected is for recruitment purpose only.

HYPEBEAST

CRM Manager – Sustainable Fashion

London (Hybrid, 2-3 days in the office)

£40,000- £50,000

Cranberry Panda is thrilled to have partnered with a sustainable start-up fashion brand that is on a phenomenal growth trajectory heading into the new year. Having already made hires within the marketing team, the team focus now lies on expanding further – specifically within CRM and wider digital and eCommerce teams. The brand has recently received £4mil in funding with another £10mil to come and is very well-backed and popular amongst some well-known names. The team is looking for a CRM & Community Manager who will oversee and develop the function. The role has a clear career development plan and will progress into a Head of CRM role with the opportunity to build and grow the CRM team further.

You will work closely with the eCommerce and wider marketing team, driving the CRM strategy and playing a key role in building a retention strategy through loyalty and re-engagement campaigns. You will be required to be hands-on as well as strategic and have a strength in analytics to pull insights and utilise the data. This is a fantastic opportunity to lead and own the CRM, put your stamp on this channel and join an incredibly supportive, friendly team!

About the role:

· Manage the CRM & Email strategy and plan/manage the global calendar

· Build and develop the CRM function, planning and delivering the roadmap

· Execute multi-channel campaigns including automation and newsletters

· Develop segmentation strategies to personalise campaigns

· Analyse campaign performance and effectively utilise large data sets

· Ensure ongoing optimisation and performance of audience segmentation

· Develop and improve the performance of weekly newsletters and flows; delivering insights, growing the user database and owning key Digital CRM projects

· Create and own the loyalty proposition and contribute to the re-positioning through deep customer insight

· Work closely with key team members on action plans and propose initiatives to drive retention and database growth

· Collaborate with multiple teams and stakeholders, making recommendations on future actions

· Be the guardian of segmentation models and support the continuous evolution of the CRM program

About you:

· 2-5 years experience in a similar CRM role

· Analytical mindset – utilise large data sets to maximise commercial opportunities

· Excellent time management and organisation

· Experience with ESP migrations – Klaviyo is advantageous

· Strong team player, flexible in supporting the team but also confident in working alone

· Creative and innovative, confident in being able to bring new ideas

Cranberry Panda