El Paso Casting Calls & Acting Auditions

eCommerce Program Manager

Direct Hire

Irving, TX (Hybrid)

We are looking for an experienced Program Manager to organize and coordinate programs. You will provide strategic guidance to teams and project managers

Responsibilities

Responsible for overseeing a series of projects of high complexity across multiple departments within a single business unit.

Monitor project time, scope, budget and billable rates to ensure alignment with contract and project documentation.

Compile status updates for Sr Management and Steering Group Meetings. Report on the completed activities, ongoing activities, risks, upcoming milestones, and decisions (amongst others).

Circulate meeting notes to meeting invitees after the meeting highlighting salient decisions and action items.

Works with project managers to identify redundancies and duplications of efforts across projects and eliminate.

Ensure all project invoice/spend information is captured correctly and entered in the PMIS system for each project.

Organize and plan all Program Increment planning events. Work with development team to plan agenda for event.

Liaise with project managers and team members to gather, analyze, and monitor project data, as well as prepare various project and status reports.

Capture all pertinent program risks, actions, issues, and decisions. Follow up on open items and interface with different stakeholders to drive open items to completion.

Escalate program needs/blockers to appropriate decision makers.

Requirements

Bachelor’s Degree in related field preferred.

10+ years in Program/Project Management, stakeholder management, vendor and contract management.

Strong understanding of eCommerce system architecture and eCommerce platforms

Experience managing projects with a variety of technologies, platforms, and development languages.

Knowledge of project management strategies, processes, and tools, including experience with Waterfall and Agile Project management is desired.

Thorough understanding of project/program management governance, techniques, and methods.

Knowledge of PMO software tools, such as KeyedIn, Jira and Tempo.

High-level of proficiency with Microsoft Excel, Word, and Power Point.

A background in applications development is preferred.

Professional communication skills both written and oral.

Strong organizational skills with a keen ability to prioritize and multi-task.

Ability to focus on short-term and long-term goals simultaneously

Yoh, A Day & Zimmermann Company

Director of Product Support

Salaried Full-Time Professional

Houston, TX

Summary: The Director of Product Support coordinates and implements systems, policies, and procedures promoting the best customer service within the Doggett John Deere organization to improve operational performance. This role’s driving mission is to create a superior service operations team with safety, employees, and shareholders supported equally. Customer satisfaction for both internal and external customers is a must. Working with Support Services to resolve product issues while increasing awareness across the enterprise. Grow service capacity and capability to ensure customer and dealer success. Keep updated as to market awareness, product knowledge, technical competency, and aftersales business management to ensure dealer capability is current.

Responsibilities:

• Reviewing the organizational budget for service to ensure financial objectives are attained
• Must work cross departments to promote best in class customer support
• The Director of Service Operations over sees service employees coaching and policy updates to increase workforce efficiency
• Accountable for positive leadership of direct reports to include ongoing direction, coaching, and career development
• Lead service operations training and development always looking forward
• Operational responsibility to provide best practices to every service department
• Staying up to date with industry trends by reading publications and other related materials
• Influence and drive change through exceptional written and verbal communication skills
• Ensure excellent service for all customers
• Drive change initiatives as required to improve efficiencies and execute on business commitments
• Assures equipment and facilities are maintained, improved, and managed to support excellent operational capability and performance
• Assures profitability through proper staffing which consistently meets or exceeds the budget
• Create a culture of learning and development with all members of the organization
• Develops and monitors budgets, goals, and objectives to ensure departmental profitability
• Responsible for recruiting, developing, coaching, and mentoring to ensure service staff has the skills to deliver exceptional service
• Practices and implements a total quality management philosophy through service operations
• Provide leadership and strategic direction regarding all service operation functions, monitor, manage and improve workflow processes in these areas and works to continuously hone efficiency, improve employee engagement
• Identify, recommend, and implement policies and procedures to provide necessary service and promote good internal communication
• Analyzes team productivity and efficiency and makes decisions on how to improve them to increase customer satisfaction, retention, revenue growth and financial results
• Seeks regular feedback from internal and external customers and peers on strategy, process, and system improvements to develop pro-active solutions to problems
• Identify and document trends regarding reoccurring issues
• Ensure goals are aligned and understood by all support departments
• Demonstrated tendency to challenge the status quo, drive constant improvement in process, and an ability to achieve organizational goals
• Ability to resolve complex issues within functional area and/or area of expertise
• Ability to report up to leadership on overall “story” of the data in a holistic manner

Requirements:

• Service Manager experience preferably in an OEM setting
• Must be able to travel 30% of the time to cover the AOR properly
• Must be technical minded
• Must understand dealership structure
• Must have warranty experience
• Ability to troubleshoot
• Ability to develop and execute multiple priorities and approaches to meet objectives
• Leadership skills that build a connection to the workforce through personal involvement, inclusivity, and trust
• Direct customer relationship experience
• Understanding of customer/marketplace and drivers that influence customer behavior
• Strong business acumen
• Proven ability to effectively communicate across a distributed workforce
• Proven experience leading a team, managing customer relationships, and/or managing a P&L or comparable business unit
• Proven leadership and an ability to orchestrate resources and motivate teams
• Exceptional interpersonal skills
• Previous direct report management or leadership experience
• Proven ability to influence and drive change through exceptional written and verbal communication skills
• Proven ability to effectively communicate across the entire dealership

Qualifications:

• Knowledge, skills, and abilities typically acquired through a Bachelor`s degree or 10 + years minimum of industry experience, or equivalent combination of education and experience
• Upper management experience for parts, service, or product support departments preferred
• Experience with construction and forestry machinery, asphalt and all construction related machines
• Strong knowledge of hydraulics, engine, powertrain, electrical, failure analysis, and root cause analysis
• Excellent understanding of business processes for service, parts, rentals, sales, and administration
• Excellent interpersonal and communication skills (verbal, written and presentation skills)
• Highly effective in collaboration across teams
• Ability to lead, mentor, and motivate multiple teams
• Proficiency in Microsoft suite (Excel, Word, Outlook, PowerPoint, and Access), CDK or equivalent (dealer business system), ADP, Handel (CRM), and TargIt (business intelligence system)
• Must be a critical thinker with an eye for identifying process improvements across the organization and the ability to effectively implement them
• Ability to present and drive effective communication with all levels, including but not limited to Doggett Deere leadership and/or customers

The Director of Product Support must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately, and without causing significant safety threat to self or others. The statements made herein are intended to describe the general nature and level of work being performed by employees assigned to this job classification. They are not intended to be construed as an exhaustive and inclusive list of all responsibilities, duties, and/or skills required of personnel so classified.

Doggett is an Equal Employment Opportunity Employer

Doggett – John Deere

Product Manager, Controls and Monitoring

Overview

As a key member of the Product Management team, this role oversees Thermon’s growing and innovative heat trace controls and monitoring portfolio. Responsibilities include market research, product planning, new product commercialization, expert-level sales support, and product lifecycle management in alignment with our organizational strategy and objectives.

This role is based in Austin, Texas and reports directly to the Senior Manager, Product Management.

Responsibilities

• Gathers insights on market trends and customer needs by conducting market research and Voice of Customer (VoC) activities.
• Assesses competition to conduct product portfolio gap analysis, benchmark products, determine SWOTs, and track new developments/technologies in the marketplace.
• Translates VoC into product requirements and evaluates new product ideas, ensuring products have clearly articulated Unique Value Propositions (UVPs), robust financial rationale, and appropriate positioning.
• Charts the strategic direction of the portfolio by maintaining the product roadmap.
• Provides information to management by preparing sales forecasts and special reports and analyses.
• Guides and participates in the New Product Development (NPD) process by engaging with stakeholders, collaborating with cross-functional team members, presenting in gate review meetings, updating business cases, and executing on product launch deliverables and tasks.
• Introduces and markets new products by coordinating with sales, marketing, and production.
• Promotes the product by working with marketing on sales collateral, digital campaigns, thought leadership activities, trade shows, and other content creation.
• Provides expert-level sales support, leads training sessions, and participates in key sales calls.
• Determines product pricing in conjunction with sales using market intelligence and cost analysis.
• Increases product market share by working with sales leadership to develop product sales strategies.
• Facilitates inventory availability and turnover by working with operations on product segmentation, inventory level optimization, and communication of lead time expectations.
• Drives sustaining and continuous improvement efforts to address ongoing certification maintenance, product quality, and customer satisfaction.
• Oversees full product lifecycle, including planning for product obsolescence and communication of EOS/EOL milestones to the organization and customers.

Qualifications

• Bachelor’s degree in Electrical Engineering (or related field) is preferred.
• Minimum 5 years technical experience with industrial automation, controls, and monitoring equipment.
• Minimum 3 years product management or strategic marketing experience overseeing industrial products.
• Working knowledge of process plant control systems (DCS, SIS, PLCs, SCADA) and the competitive market for industrial controls and monitoring solutions.
• Familiar with wired (TCP/IP, Modbus, CANBus, USB, I2C, SPI, etc.) and wireless (BLE4.0+, ZigBee, Wi-Fi, WirelessHART, Wirepas, etc.) communication protocols.
• Understanding of security requirements for IIOT products and familiarity with relevant encryption methods and standards.
• Experience with certifications/approvals for ordinary and hazardous locations is desirable.
• Experience using Atlassian collaboration tools (Jira, Confluence, etc.) is desirable.
• Proficient in use of Microsoft Teams, Power BI, SharePoint, Word, Excel, Outlook, PowerPoint, etc.

Competencies

• Drives change and continuous improvement across a broad level/scope.
• Experienced conducting market research and performing data analysis and visualization.
• Comfortable presenting in large groups and to executive leadership.
• Conducts clear and engaging training, communicating technical and commercial details.
• Builds relationships, leads cross-functional teams, and creates consensus among a large group.
• Partners effectively with a senior leadership team and functional leaders in a matrixed environment.
• Experience dealing with customer complaints and leading resolution of critical issues.
• Results-oriented with an entrepreneurial mindset.
• Ability to travel up to 25% both domestic and international.

Thermon, Inc.

Title: Director of Category Management

Reports To: VP of Category Management

Department: Category Management

FLSA Status: Salaried, Exempt

Location: Houston, TX

THIS IS NOT A FULLY REMOTE ROLE

Hybrid: work in office Mo/Tu/Th, remote option W/F (driven by the business calendar)

Position Summary

The Director of Category Management is responsible for developing business plans and program strategies for a portfolio of IMA exclusive brands and manufacturer brands that deliver value with quality. This position will lead and develop key customer relationships, identify business opportunities, and negotiate programs utilizing extensive knowledge of current market conditions and future trends in the foodservice distribution industry. Additionally, the Director of Category Management will search for and develop new foodservice suppliers, items, and category opportunities to drive growth and profitability for IMA’s Members.

Responsibilities

• Leads, coaches, and develops a team to deliver value added business solutions for IMA Members.
• Negotiates and leads RFPs and other business development programs to improve cost of goods while maintaining quality standards.
• Develops key Supplier and Member relationships to provide product knowledge, expertise, and recommendations to IMA Members for their area of responsibility.
• Manages the execution of strategic initiatives according to action plans, delegates responsibilities to team members as appropriate, collaborates with internal and external stakeholders leading change management related to initiatives, prepares status reports for leadership team meetings.
• Maintains up to date knowledge of category and industry trends.
• Optimizes sales strategies with suppliers for execution of RFPs, monitors success, and takes appropriate corrective action.
• Budgets and delivers financial objectives in sustainable manner for their area of business, including but not limited to service fees, marketing program fees, and net cost of goods improvement.
• Plans logistics strategy to leverage all available networks.
• Delivers the RFP timeline expectations.
• Some travel required.
• Other duties as assigned.

Required Skills

• Expertise in building comprehensive business plans for products, categories and/or services.
• Analytical proficiency.
• Well organized with ability to meet multiple deadlines.
• Excellent presentation skills.
• Exemplary oral and written communication skills.
• Strong leadership experience.
• Integrity is part of their DNA.
• Excellent negotiation techniques.

Qualifications

• 10 years preferred, minimum 7 years of food service category management or applicable business-related experience.
• MBA preferred; Bachelor’s degree required.

IMA Foodservice

Working for HELM has advantages which go beyond many attractive benefits.

We are one of the world’s leading chemical marketing companies. For our partners, we take on the function of international marketing, steering worldwide distribution, warehousing and logistics, as well as other services. We have a global network of subsidiaries and affiliates in more than 30 countries.

In the role of Product Manager, you will be part of a young and motivated team which operates in an international context within the Americas region and cooperates closely with our regional teams Europe and Asia.

Strong partnerships with our suppliers guarantee access to a competitive market environment that requires constant optimization, risk management and new ideas to continuously grow. In line with our polyester customer segment sustainable trends, new production processes and raw materials are already part of our strategic initiatives.

Responsibilities

• Ownership and accountability for the P&L results of the allocated products
• Bring up creative ideas and solutions that increases the size of our business / increases profitability / decreases costs
• Control, monitor and manage inventory and price risk (incl. long/short positions) of the allocated products
• Define and execute the strategy for the allocated products
• Respond to inquiries from Sales Managers for pricing, product information and documentation for the allocated products
• Monitor/guide the activities of Sales Managers regarding the allocated products
• Regularly control P&L-calculations for the allocated products on accuracy and completeness
• Calculate and set sales prices
• take part in budgeting and forecasting process for the allocated products
• Establish and maintain sustainable customer and supplier relationships through phone/video calls and personal meetings which includes travel
• Develop in depth product and market knowledge (applications, markets, capacities, demands, product flow)
• Actively present Helm, our products, prices and value proposition to our partners
• Proactively grow the allocated products in the region
• Handle purchase agreements with predefined producers (annual contracts, spot purchases)
• Handle sales agreements in predefined territories (annual contracts, spot sales), via Sales Managers or directly

Qualifications

• Bachelor’s degree
• 5 + years of experience in the petrochemical industry
• Experience working with commodity chemicals
• Experience in areas such as:

Contract negotiations

Formula pricing

Behavior in increasing / falling markets

Risk management

Commodity trading

Optimization through swaps

Helm US Corporation

Client Services Manager, Construction

Bellaire, TX

POSITION SUMMARY

Pricing and Sales Support:

• Review project/bid specifications for fit and pricing concerns; seek help from engineering as needed.
• Partner with Engineering to provide custom pricing as needed for sales team and distributors
• Work with Engineering and Finance to coordinate paperwork packages for RFP and contract requirements
• Review and confirm draft sales proposals
• Review and respond to engineering / technical inquiries from sales team and distributors; seek assistance from engineering as needed.

Lead Sorting and Management:

• Responsible for inbound customer sales requests & initial entry into CRM
• Review inbound leads for technical complexity & distribute to sales team as appropriate
• Receive, check and confirm distributor lead registrations
• Apply rules for involvement of sales team with distributor opportunities as appropriate

Project Support:

• Prepare proposals and information responses for major projects
• Provide technical support during submittal process
• Manage and respond to bulletins/RFIs for active projects

Back Office Technical Document Management:

• Periodic review and prompting for open Sales action items in Quickbase (online CRM/ sales support system)
• Manage, build, and maintain library of forms, documents, and technical literature
• Periodic audit of sales data and information entry into Quickbase
• ISO 9001 assistance, including compliance and recommendations for improvement.

Education/Qualifications (preferred):

• Five to ten years of work experience in or servicing the construction industry.
• Associates degree in Engineering or technical field or equivalent experience.
• Prefer BS in related field (Engineering, Construction Management, Industrial)
• Minimum five years of proven sales experience preferred. At least three years in outside sales in a construction or engineering environment
• Proficiency in data entry/organization via CRM platform (Salesforce experience preferred)

Success Characteristics:

• Strong prioritization, coordination, and needs satisfaction skills, Self-directed and self-motivated. Strong sense of urgency to help our customers win.
• Demonstrated ability to achieve sales results.
• Strong interpersonal skills and ability to develop rapport with key business decision-makers. Demonstrated ability to influence decision makers for a value-added product and system.
• Good administrative and time management skills.

The Edge Group

Be a part of something different! Become a Hotelitarian! Join our team as the Marketing Manager at the fabulous and busy Hilton Hotel

The Marketing Manager is responsible for the development and execution of all traditional, digital and social media sales activities. Builds direct marketing plans, targeted campaigns, and activated channels to drive consumer awareness and increase market share.

Key Responsibilities

• Create and execute advertising, direct mail, e-mail, social media, and PR efforts as well as the execution of the Marketing Plan for the hotel and all associated business units.
• Manage and optimize the portfolio’s email marketing strategy
• Must stay at the leading edge of industry trends in an effort to create a marketing strategy which generates inbound leads, gains followers, and creates a positive image for the business units.
• Manage the various hotel websites and maintain up to date subject matter and photography.
• Respond to questions and comments in a timely manner to drive engagement

Skills and Abilities

• Hotel experience in a sales, marketing or guest service role it critical
• Hospitality degree is a plus!
• Self-motivated and passionate about all components of digital and social media. Excellent written and verbal communication skills.
• Ability to articulate clear, concise marketing strategy, challenges and achievements to all stakeholders. –
• Ability to influence and motivate others, build momentum around common goals, and gain trust and credibility. –
• Ability to work independently on projects and also collaborate as a strong team member.

Valor Hospitality Partners

Day-to-Day

Insight Global is seeking a Product Manager for a client in Austin, TX. This role will be accountable for the Product Management of North America (NA) payments and payment third party integration focused on POS/EPS integration. They will define, lead, and align the global vision and roadmap for capabilities and services exposed by the platform for consumption by internal product groups, partners, and customers.

Responsibilities include:

* Lead new product, capability, and service definition for current and future product offerings of the payment ecosystem platform and any enabling technologies, including terminal support solutions such as EMV Terminal protocol, EMV and PCI certification package.

* Work closely with Payment software engineering and third party integration support team (engineering) to lead POS and customer driven requirements.

* Lead the drafting of market needs, internal and external product requirements, and building of financial models to support platform investments.

* Work with external and internal teams to ensure EMV and PCI requirements of North America region are met and support POS and customers with Integration, User Acceptance, beta and EMV/PCI certification.

* This function will be responsible in prioritizing third party integration efforts internally and prioritizing POS/customer driven software releases.

Preferred Qualifications:

* 5+ years of product management or engineering experience, preferably in payment hardware and software solutions targeting in the payment ecosystem.

* Minimum two years of regional accountability for a product portfolio

* Subject matter expertise in payment platform architecture and product compliance for PCI and EMV (L1, L2 and L3).

* Excellent communication skills having a high comfort level interacting with senior management, channel partners, and customers, both written and verbal.

* Ability to travel domestically and internationally

Insight Global

Customer Success Manager

Location: Austin

Interview- Video

Payrate-$50- 53/hr

• Hybrid work model requires Contractor to be based out of our Austin office with at least two days on-site.

We, the CRM (Customer Relationship Management) team are looking for a Salesforce© Customer Success & Adoption Manager who will be the strategic partner for our North American CRM users. You will focus on long-term success for the users while ensuring our CRM team targets will be met.

You will be part of a purpose-driven community dedicated to creating an ambitious and versatile work environment. In the CRM team, you will be an integral member of a growing organization that supports our seller organizations across the globe, inspires passion, courage, and inventiveness by creating state of the art solutions helping our business to automate processes and increase operations efficiency. If you are looking for a special place to take your career to the next level, then we want to talk with you.

Tasks & responsibilities:

• Acting as a user advocate and ensuring user feedback is gathered and acted upon
• Developing strong and trusted relationships with our Salesforce© CRM users
• Managing a fixed user cohort of diverse teams from Sales, Category Management, Account Management, Promotions & Campaign Manager.
• Continuously evaluating and analyzing user needs
• Encouraging users to leverage new features and adopt existing product capabilities
• Being the driving force to identify and coordinate the continuous Salesforce© CRM product optimization for our users
• Identification of new potentials that will lead to more efficiency through automation of business processes
• Working closely with Product Owners and development Team to develop the best solutions for our users
• Coaching our users in using our Salesforce© CRM products to support them achieving their goals
• Supporting users with training, communication, and guidance with digital assets
• Managing the onboarding of new business teams to Salesforce© CRM
• Setting-up and managing a global Change Champion network
• Leveraging change methods such as adoption monitoring, design thinking and project management

Requirements:

• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• At least 3 years’ experience as a Customer Success manager, Transformation Manager or Change manager.
• Experience in cloud-based IT solutions and CRM-driven transformation projects
• Passion for technology, innovation, and operational excellence
• First Experience in any CRM solution such as Salesforce, HubSpot, MS dynamics 365, Zoho CRM, etc. is a plus
• Experience with change management methods and tools
• Experience in design thinking and digital enablement platforms is a plus

BayOne Solutions

Position Overview:

We are seeking a highly skilled and experienced Product Development Manager with experience in health plans to join our client’s dynamic team. This position will play a crucial role in the development and enhancement of health plan products, ensuring they align with the company’s strategic goals and meet the needs of customers. The ideal candidate will have a strong background in health plan product development, exceptional project management skills, and a deep understanding of the healthcare industry.

Key Responsibilities:

1. Develop and execute the overall product development strategy for health plan products, considering market trends, competitive analysis, and customer needs.
2. Collaborate with cross-functional teams, including marketing, finance, legal, and operations, to define product requirements, specifications, and timelines.
3. Conduct market research and analysis to identify new product opportunities, emerging trends, and customer preferences, ensuring the company remains competitive and innovative.
4. Lead the product ideation and conceptualization process, translating customer insights and market research into innovative and viable product concepts.
5. Develop detailed product roadmaps, project plans, and timelines, ensuring timely delivery of high-quality products.
6. Collaborate with internal and external stakeholders, including insurance providers, brokers, and regulatory bodies, to ensure compliance with industry regulations and requirements.
7. Oversee the product development lifecycle, including requirement gathering, design, development, testing, and launch.
8. Conduct regular product performance evaluations, analyzing key metrics and feedback from customers and stakeholders, and make data-driven recommendations for product improvements.
9. Monitor market trends, competitor activities, and emerging technologies to identify opportunities for product enhancements and innovation.
10. Foster strong relationships with key stakeholders, including customers, internal teams, and external partners, to gather feedback, address concerns, and ensure successful product launches.

Qualifications and Skills:

1. Bachelor’s degree in business administration, healthcare management, or a related field is ideal
2. Proven experience (2 years) in health plan product development
3. In-depth knowledge of health insurance products, regulations, and market dynamics.
4. Strong project management skills, with the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.
5. Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making.
6. Exceptional communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders at all levels.
7. Strong leadership skills, with the ability to motivate and guide teams to achieve common goals.
8. Proficiency in using product management tools and software.
9. Up-to-date knowledge of industry trends, emerging technologies, and best practices in health plan product development.
10. A strategic mindset with a focus on innovation, customer experience, and business growth.

LHH