About Revival Fitness
Revival Fitness (REVFIT) is a boutique fitness studio that focuses on transforming personal health, not only through fitness but also the social and mental aspects of life. Our studio is designed with the future of fitness in mind, with safety as a top priority.
Through high energy, group-style training sessions led by certified trainers, the REVFIT program combines science-based functional strength and conditioning exercise to help burn calories and strengthen muscles – all in an immersive experience that motivates and inspires our members. We create a high-impact REVFIT space in which to awaken the body, engage the mind, and revive the spirit.
General Manager
The position of General Manager (GM) is seen as an integral position within the organization. The GM will be responsible for the pre sale of a brand new RevFit location and oversight of sales and studio operations. Direct reports may include Teaching Assistants (SA), Studio Operations Specialists (SOS), and Tier 1 Trainers.
The General Manager position is a full-time position that demands a top-tier leader to maintain and grow the overall success of studios. The General Manager is a highly trusted individual with access to sensitive and confidential information. The role requires the utmost professionalism, tact and discretion. The General Manager is responsible for helping to maximize sales/profitability, streamline studio operations and support recruitment/optimal staffing within the studio. In addition, the General Manager is responsible for helping to assure that all levels of the studio organization perform in line with expectations for each role. The General Manager will report directly to the Chief Operating Officer.
ESSENTIAL DUTIES & RESPONSIBILITIES:
General Administration
- Serve as the Manager on Duty at a studio to provide customer service, sales oversight, and general operations + staff oversight.
- Drive new membership sales in accordance with monthly sales goals
- Manage and oversee all customer service in accordance with company standards, and with an eye towards minimizing membership churn (cancellations) at all times
- Additional admin duties, which will also be completed in collaboration with a Studio Operations Specialist (SOS):Follow up with all missed sales (1st outreach must be done within 24rs max, ideally same-day)
Overseeing and managing the Sales Targets master spreadsheet
Follow up with intro no-shows
Follow up with leads that have not yet booked a session
Maintain studio cleanliness
Manage decline list / decline outreach
Manage new member check ins (Loyalsnap)
Credit back late cancel / No show sessions
Inventory checks and supplies ordering
Process freeze / cancellation requests
Process bonus sessions for new joins
Check shift closeout reports & address member / staff issues
Manage Loyalsnap (buckets and real-time text) + Help Desk Tickets
- Oversee Studio Operations Staff and maintain performance standards
- Serve as first line coverage for open SOS / TA / Tier 1 shifts (in collaboration with SOS)
- Additional duties may include:Scheduling of studio operations staff
Special event planning and attendance
Social media management
General marketing, sales, and promotional efforts
Studio operations staff performance reviews
Studio operations staff hiring
RevFit Texas
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