Cincinnati Casting Calls & Acting Auditions

Director of Media Procurement

Cleveland, Ohio, United States (Hybrid)

Planet Technology is seeking a Media Procurement Director to join one of our well-known manufacturing clients based out of Cleveland, OH.

• Media Procurement Director Responsibilities: Business Partnering
• Builds relationships with marketing and brand teams and partners with the teams to drive savings, innovation, and new supplier opportunities within the marketing category
• Ensures information flow between the corporate procurement team and marketing and brand teams to effectively deliver and influence business/function strategies
• Understands business requirements and challenges, including priorities and key value drivers
• Co-leads Supplier/Agency Relationship Management (S/ARM) with marketing counterpart, by leading key relationship management
• Partners closely with key stakeholders to align on key metrics of the business or function in support of the annual operating plan
• Procurement Strategy and Execution:
• Ability to manage, coordinate, and execute on the Enterprise-wide Marketing category with approximately $400m in spend
• Develops and executes on procurement strategy in support of the marketing and brand stakeholders in collaboration with adjacent functions, such as Legal and Finance.
• Develop, coordinate and execute Enterprise-wide Marketing category management strategies and programs to optimize and leverage the global scale of the company to ensure proper economies of scale are achieved, while ensuring risk levels are appropriate.
• Tracks and analyzes spend and contracts for the marketing category, identifies opportunities for savings/value-driven initiatives, and tracks savings achieved to ensure savings realization
• Lead stakeholder teams to establish specifications, effectively manage category supply base, perform advanced and intricate negotiations and oversee selection of key vendors.
• Coordinate RFx processes and leads supplier negotiations, with support from business counterparts
• Manage the implementation of executed agreements with required systems (e.g., Coupa and Alocadia) and with the respective business partners
• Identifies opportunities for partnerships and cost savings initiatives through agency ecosystem
• Researches market and supplier benchmarks to inform supplier/agency selection, relationship management decisions, and large sourcing opportunities
• Continuous Improvement:
• Facilitates educational sessions for marketing team members to drive adoption of leading practices processes, particularly around Agency Ways of Working
• Researches and recommends tools, processes, and systems to ensure effective business processes
• Attends related industry conferences and trainings to maintain competitive skills set
• Manages through challenges such as quality or delay issues, if necessary, with agencies, suppliers, and marketing contacts
• Achieves KPIs (savings, cost avoidance, performance, risk management, industry intelligence, supplier/agency mapping, etc.) and reports progress to supervisor

Marketing Procurement Director Qualifications: Bachelor’s degree or foreign equivalent in Business, Procurement, Marketing, Supply Chain, or related field is required.

• 5+ years of procurement or marketing agency background.
• Proven ability to analyze and present findings in a clear and cohesive manner.
• Ability to identify and research relevant market, industry, and supplier information.
• Capable of navigating through ambiguous situations and managing external vendor relationships.
• Ability to facilitate advanced agency/supplier negotiations.
• Ability to work collaboratively with stakeholders across the enterprise and support multiple sourcing initiatives.
• Ability to develop processes and/or to identify continuous improvements to help better coordinate activities and drive savings.
• Exceptional relationship builder and stakeholder manager, ability to grow personal networks.
• In-depth knowledge of agency types, processes, and basic workings.
• Experience with agency/supplier negotiations.
• Proficiency in Microsoft Suite products, including but not limited to, Word, PowerPoint, and Excel.
• Experience with Marketing Spend Management and Marketing Workflow tools.
• Experience with budget management and financial planning.
• Previous experience working within CPG/Retail and/or home improvement industry is preferred.

Planet Technology

Are you a talented communicator with a passion for connecting with people? Are you looking for an opportunity to utilize your skills in a fast-paced and dynamic environment? We are seeking a highly motivated Communications Assistant to join our team!

As a Communications Assistant, you will play a pivotal role in supporting our internal and external communications efforts. Your attention to detail and strong writing skills will be essential in delivering clear and compelling messages to our target audience.

Why Choose Us?

• Exciting Industry: Be part of a dynamic field, where each day brings new challenges and opportunities.
• Collaboration: Work alongside a supportive team, fostering a collaborative and creative environment.
• Professional Growth: Expand your skills and knowledge with ongoing training and development.
• Impactful Role: Your communication expertise will directly influence our brand’s reputation and success.
• Diverse Projects: Engage in various communication initiatives, from media relations to content creation.

Qualifications:

• Bachelor’s degree in Communications, Journalism, Marketing, or a related field
• Strong written and verbal communication skills
• Excellent attention to detail and proofreading abilities
• Familiarity with digital marketing tools and analytics platforms
• Ability to work in a fast-paced environment and manage multiple priorities
• Creative thinking and ability to generate innovative ideas
• Experience in graphic design or video editing is a plus

Join our team and be part of a vibrant and collaborative work environment where your communication skills will be valued. Apply now to become our Communications Assistant and contribute to the success of our organization!

Hurley Recruitment Consulting

The future is what you make it. When you join Honeywell, you become a #futureshaper, a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell means developing cool things and changing the world, all while building a dynamic career with opportunities to shape your own future.

Honeywell is seeking an Internal Communications Manager to support our Safety and Productivity Solutions (SPS) business. This individual should be able to work independently, and in a team, take initiative and effectively interact with all levels of our global organization. The ideal candidate should have a passion for writing, a flair for creative campaign development, a background involving communication channel management and experience building complex communications plans.

The individual will be responsible for developing and delivering comprehensive internal communications strategies that effectively position executives, create organizational alignment, promote employee engagement and drive understanding of company goals and objectives. He/she will also collaborate with leaders on critical change management and I&D initiatives. The role will be based in Mason, OH and will report to the Sr. Director of Internal Communications, SPS.

Responsibilities Include:

• Develop and deliver strategic and tactical communications for the business
• Mange internal communications channels and related content management strategies
• Develop clear and concise written materials for use with employees, managers and the HR organization
• Innovate the internal communications team through new thinking, tools and vehicles
• Special projects as needed

You Must Have:

• Bachelor’s degree
• 4+ years of demonstrated successful communications experience
• 2+ years of experience developing communication strategies

We Value:

• Bachelor’s degree in Communications, Marketing, Journalism or related field
• Creative and strategic thinker – risk-taker
• Ability to succeed in a fast-paced and highly matrixed environment
• Bias for action and results oriented
• Excellent interpersonal, verbal and written communication skills
• Attention to detail and strong organizational, planning and time-management skills
• Experience developing and managing digital programs, content and editorial performance
• Ability to coach and counsel senior leaders on communications best practices
• A positive, can-do spirit

Additional Information

• JOB ID: HRD205535
• Category: Communications
• Location: 7901 Innovation Way,Mason,Ohio,45040,United States
• Exempt

Global (ALL)

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Honeywell

This position will coordinate all direct sales activities relative to those existing / prospective accounts found within the assigned area of responsibility. Makes regular contact with existing accounts and prospects continuing to perform discovery, increase understanding of the customer/prospect business model, learning what would qualify as true value offerings. Then utilizing Sonoco resources bring forth those value offerings to the customer / prospect. The foremost focus remains on increased profitable sales growth with new and existing accounts to increase our market share striving to enhance Sonoco’s overall position in all our served and potential markets. The position may require acting as National Manager for specific accounts that span regions. Their responsibility is to take a leadership position to coordinate the activities of these multiple location accounts through the local Sonoco representatives handling these separate locations. This coordination will require clear and concise communication skills and the ability to give a measurable path to achieve profitable sales growth and increase our market share.

What you will be doing:

• Prepares and maintains updated account plans for major accounts and prospective accounts found within assigned area of responsibility.
• Provides marketing with input for use in developing strategic plans and develops account plans that are consistent with overall division strategies.
• Implements and coordinates activities relative to each account plan and monitors each plan for effectiveness.
• Provides appropriate personnel with progress reports covering each account plan on a regular basis.
• Establishes and monitors closely a call plan for all customers and prospective customers within assigned area of responsibility and implements changes as required.
• Monitors closely all activity at each customer and prospective customer location and reports on expansions, closings, business trends and all other factors impacting volume levels.
• Maintains detailed customer files (share, relative quality, relative price, specifications, contacts, competitor, etc.) on an ongoing basis.
• Maintains up to date information with regard to gross margins for all major accounts and makes pricing recommendations as appropriate.
• Establishes and maintains multi level contacts at all major existing and prospective accounts.
• Communicates all pertinent information involving assigned accounts and prospective accounts to appropriate personnel through reports of call.
• Seeks out and promotes new product and service offerings as well as new uses for existing product lines and potential candidates for acquisition.
• Develops and maintains territory sales funnel for prospective new business.
• Provides immediate supervisor with sales projections for products and customers within assigned area of responsibility for use in developing sales budgets.
• Investigates promptly and accurately customer complaints and coordinates the resolution of these complaints to the complete satisfaction of these accounts.
• Assists division marketing with trade shows, conventions, and trade association meetings as requested.
• Stays abreast of current selling techniques and makes every effort to constantly improve product knowledge and knowledge of the marketplace.
• Champions new products and services as requested for the region and/or the division,
• Submits expense reports, reports of call and itineraries on a weekly basis and all other reports on schedule.
• Promotes company goodwill and maintains proper relationships with customers and prospective customers.
• Protects assets, confidential and restricted information, developments, specifications, materials, legal obligations and other such data in contacts with external parties.
• Complies with all company policies.

This is a Remote-Regional Territory position for the Midwest. The ideal candidate will be located in Ohio, Indiana, Pennsylvania areas.

We would love to hear from you if:

• You have a 4-year undergraduate degree or equivalent experience
• You have 3 years of sales experience minimum
• Proven record of sales prospecting and new business development
• Proven ability to manage multiple sales development projects through a complex development process
• Familiarity with the packaging industry, specifically Film Cores

This is a progression position and level will be based on candidate experience and business needs.

Compensation:

Account Representative: The annual base salary range for this role is from $60,675 to $72,810, plus annual target bonus of 12.5% of base salary

Account Representative II: The annual base salary range for this role is from $82,800 to $99,360, plus annual target bonus of 12.5% of base salary

Senior Account Representative: The annual base salary range for this role is from $94,200 to $113,040, plus annual target bonus of 12.5% of base salary

Sonoco

*This position is located on-site at our Westlake, OH office

JOB OVERVIEW

The Director, Client Services provides strategic leadership and direction to the Client Services department to drive overall performance. Oversees cost effectiveness, productivity, and the delivery of client support procedures to nurture continuous improvement.

RESPONSIBILITIES & DUTIES

• Develops the Client Services strategy and tactics to drive the necessary changes to improve operating and organizational efficiencies
• Provides strategic direction to the company’s operational goals and objectives
• Oversees the management of Client Services, including staffing, training and development, problem solving, identification of team needs, and department budget
• Develops service-level standards focused on response time and issue resolution
• Establishes policies and procedures to produce high quality customer service delivery and reflect industry best practices
• Manages metrics, performance criteria, policies and procedures to continuously improve the client experience
• Analyzes and summarizes data and trends and formulates strategies to mitigate issues and presents to Executive Committee
• Uses customer insight and root case analytics to identify companywide improvements and presents to relevant stakeholders and Executive Committee
• Identifies new tools and technologies to better service the client
• Utilizes existing tools and recommends other tools to assist with the automation and optimization of client information, queues, and workflows
• Acts as the voice of the client across the company
• Coaches, mentors, and develops team members, oversees new associate onboarding, provides career development planning and opportunities
• Leads associates to meet company expectations for productivity, quality, continuous improvement, and goal accomplishment
• Maintains transparent communication by sharing appropriate organizational information through department meetings and one-on-one meetings, email and regular interpersonal communication

QUALIFICATIONS

• Minimum 10 years of experience in a fast-paced call center manager role, preferably in financial services
• Bachelor’s degree in Business Administration or related field; Master’s degree preferred
• Proven and successful experience driving positive change and influencing enhanced performance in a customer support department
• Established record of exceeding targets, KPI’s and SLA’s in a quality lead and compliant environment
• Proven and successful experience mapping customer journeys and creating customer support strategies

PROFESSIONAL CERTIFICATIONS

• None required

TECHNICAL SKILLS

• Deep understanding of aligning departmental targets with the business KPIs
• Demonstrated proficiency in Microsoft Office

CULTURAL COMPETENCIES

In addition to our core company competencies of Cultivates Innovation, Nimble Learning, Action Oriented, Collaborates, and Being Resilient, a successful candidate in this role should exhibit the following behavioral competencies:

• Strategic Mindset
• Courage
• Drives Results
• Drives Vision & Purpose
• Develops Talent

PHYSICAL DEMANDS/WORK ENVIRONMENT

This job operates in a professional office environment and routinely uses standard office equipment. While performing the duties of this job, the associate is regularly required to speak and hear. The associate is frequently required to sit for extended periods of time, as well as stand, walk, use hands and fingers, and reach with hands and arms. This job requires the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

DISCLAIMER/ASSOCIATE ACKNOWLEDGEMENT

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Equity Trust Company is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Equity Trust Company

Great home furnishings—and great careers—start at American Freight. Founded in 1994, today we have more than 370 direct-to-consumer, warehouse-style stores. As one of the fastest-growing US retailers specializing in furniture, mattresses, and appliances, now is the perfect time to join our team of more than 3,500 employees. We foster an inclusive culture and work hard to retain top talent. Our focus on promoting from within has led to hundreds of internal advancements into management and leadership positions. In the past three years we’ve opened nearly 200 American Freight stores, with more to come in the days ahead. Our story is still unfolding, come grow with us!

The Director of Customer Experience & Call Center Operations is responsible for the overall strategy and execution of all call center support services and the broader omni-channel customer service experience. He/she will partner and collaborate with all levels of the organization to develop and improve the customer experience.

The Director of Customer Experience & Call Center Operations will manage all aspects of call center operations. This includes managing the external customer experience through phone calls, email, online contact support, and store-generated help tickets. The Director will be responsible for achieving and maintaining established performance benchmarks to ensure a consistent and positive customer experience.

The Director of Customer Experience & Call Center Operations leads a growing onshore call center team of 1-3 managers, 2 hourly leads, 8-12 customer call agents, and a store support team of 4-6 agents. This role will be responsible for all call center operations and customer experience processes, including escalated customer issues resolution, corporate and field customer service process, help ticket support, online support, transaction re-entry, chargeback disputes and reporting, national delivery refunds and support, and the national Customer First program.

• Develops and implements strategies for current and future contact center services and growth
• Manages the P&L for lines of responsibility including bank card expense, contact center vendor expense, departmental payroll, and travel
• Identifies and sources technological solutions for contact center management needs (telecommunications systems, call stat reader boards, ticketing systems, CRM, etc.)
• Will oversee one or more team managers for inbound/outbound and internal/external contact center service offerings
• Coordinates complex service model incorporating multiple internal/external customer touch points (phone, email, ticketing system, chat, message boards, social media, etc.)
• Orchestrates the development and maintenance processes for Knowledge Management to enable end users to complete more through self-service and reduce support times
• Define staffing requirements, scheduling standards and processes to support a growing store base
• Own the help desk process and partner with IT and vendor providers to streamline and optimize support processes
• Build a performance culture strongly centered around key metrics and customer service ratings
• Champion recognition programs to honor both team and individual performance
• Lead, coach and mentor team managers/leads to effectively manage call center agent performance
• Present updates to executive team members covering call center metrics, staffing, key projects, and strategic planning
• Negotiate contacts with vendors for support services as necessary
• Ensure timely on-going training is developed for both internal/external teams for changing processes and business initiatives
• Ensure all call center processes are properly documented and updated when changed
• Participate in company initiatives on collaborative, cross-functional teams as required
• Handles escalated customer complaints and provides updates to executive team members
• Other projects as required

American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.

American Freight Furniture, Mattress, Appliance

The role of the Director of Client Services is to help mentor and develop the account team to enable them to better add value to our clients, grow as employees and take our client’s brand and business to the next level. The Director of Client Services may also be responsible for managing 1-2 strategic clients, and will facilitate relationships between Interrupt and these clients, ensuring growth and profitability for their clients and Interrupt.

KEY RESPONSIBILITIES:

• Understand our clients’ key strategies and business goals.
• Help define the clients’ needs from these business goals.
• Provide guidance and counsel to our clients for the most effective and efficient marketing and communications programs to help support their business goals.
• Develop, foster and grow valuable relationships with our clients.
• Engage the Interrupt Team at every level to bring proactive and unique solutions.
• Manage, mentor and develop the account service team, managing account service assignments based on client’s evolving needs and account service team’s experience and resource capacities.
• Ensure client’s business goals are achieved and measured on every project.
• Enable Interrupt business goals are achieved by developing sustained relationships with our clients, driving organic and new business growth and ensuring profitability.
• Develop, track, update and report annual and monthly revenue and AGI forecasts.
• Serve as a member of the Interrupt Leadership Team; and as a representative, exemplifying and living the agency’s core values.
• Understand, contribute to and support the Interrupt Strategic Plan, our core purpose, mission and values.
• Interact and work with other Interrupt leaders to create a positive and engaging culture.

DESIRED SKILLS & EXPERIENCE:

• Minimum 5-7 years in team leadership/management.
• Minimum 5-7 years of experience in the Marketing field (agency or client side – ideally both).
• Extensive experience and expertise in branding, marketing, advertising and marketing communications.
• Strong sense of accountability.
• Strong leadership characteristics that translate to both clients and internal team.
• Oversee the professional growth of a team by strong mentorship and building a work environment that yields strong individual and team performance.
• Management of account team and individual client accounts with minimal oversight – including industry/category knowledge, branding/marketing/communications trends, forecasting, communications planning, performance tracking and analysis/insight development.
• Grow revenue to meet and exceed goals with all accounts and manage overall P&L for all clients as well for each assigned account to ensure appropriate profitability.
• Strong ability to judge and quantify results of marketing efforts invested on behalf client (i.e., understand true value of ROI, understand/describe impact of results, compare actual results to needs of client/product) and know how to use this information to help optimize the client’s marketing investment.
• Work with client and internal stakeholders to develop unique and strategically appropriate approaches, including the exploration of emerging technologies pertinent to our clients’ objectives.
• Review all agency interaction with traffic, production, digital, media, insights and creative departments within our clients’ and partners’ organizations and help refine work processes to improve efficiency, productivity and client service.
• Comfortable interacting with mid-tier managers to VPs and the C-suites of major building material brands.
• Penetrate client organizations to establish new contacts at higher levels and in other business units.
• Ability to work within our culture and a team environment is essential.
• Clear communication skills, both verbal, presentation and written (writing samples required).
• Flexibility and temperament are critical to success, must be able to handle pressure, timetables and client challenges well.
• Exhibit a proactive and energetic approach to opportunities and capable of problem resolution.
• Ability to interact with people at all levels of an organization (internal as well as with clients), fostering strong cross-functional teamwork and results.
• Strategic thinking ability with balanced analytical and creative approach to developing communication goals.
• Experience in building materials a plus.
• Experience with social and digital engagement strategies a plus.
• Understanding of B2B and the building materials industry is a huge plus.
• Candidate must work fulltime in Sylvania, Ohio.
• Champion Interrupt initiatives and core values.
• Travel to the client and trade shows is required (approx. 30% travel).

interrupt

Glanbia Performance Nutrition is a global CPG company with a portfolio of brands including Optimum Nutrition, Slim-Fast, BSN, Amazing Grass, Think! and Isopure. We have an exciting new role for a Senior Customer Business Manager to oversee Kroger.

Looking for a Senior Customer Business Manager with experience at Kroger:

• Lead business development at Kroger for all GPN brands, including Slimfast, Think, Optimum Nutrition, Isopure and Amazing Grass.
• Be responsible for all aspects of customer development including opportunity identification, relationship management, customer service interface, trade fund planning and management and annual planning
• Develop and deliver strategic selling, assortment, promotion, pricing plans
• Perform customer negotiations particularly regarding trade investments and promotional plans
• Be a leader on the team and a customer expert
• Identify and prioritize all opportunities for our brands
• Lead Joint Business Planning where applicable and create long term strategies for growth with the customer
• Identify category selling opportunities and deliver category based selling stories
• Partner with internal cross functional teams i.e. Sales Strategy, Category Management and Trade Development to develop collaborative programs to drive brand and customer strategies
• Accurately forecast trade events and own the sales forecast for all brands
• Manage and lead the broker relationship to drive results
• Participate in customer promotion events
• Be part of team and bring our core values to life
• Work remotely, but have ability to travel as needed

Experience:

• Bachelor’s degree with at least 5 years of experience within CPG (Kroger) and/or broker
• Proficient in utilizing syndicated data (i.e. SPINS, Nielsen, IRI) and trade management systems
• Strong forecasting, P&L management and analytical skills
• MS Outlook, Excel and Teams

What we would like to offer you!

The opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and a competitive compensation package including staff discounts, generous family leave policy, health & dental plan, competitive salary, 401K.

Glanbia Performance Nutrition (GPN)

GENERAL DESCRIPTION: The Manager – Auto Glass Call Center oversees the call center team of CSRs and ensures the associated KPIs are delivered to include outstanding customer service metrics. This role is a key member of the Glass Services team and partners with the Finance team to ensure all Omega EDI insurance paperwork is audited and approved before invoicing. This role will also oversee and review the creation of daily invoices and routing for the glass team.

As part of the team, this role will assist during high call volume times by taking sales calls, as well as help resolve and support customer concerns and needs.

ESSENTIAL FUNCTIONS:

• Oversees the CSR team to ensure all CSR/Dispatcher KPIs are being met.
• Audit and correct all daily insurance work orders in Omega DEI for any failures and missing ADAS paperwork before invoicing is complete. This includes a daily reconciliation and review of Omega for any unclosed work orders. Ensures all work orders are properly accounted for and converted to invoices for billing. Invoices work orders and enter parts into the system.
• Works with the Glass Services Operations Manager to support Mobile Technician payment.
• Reviews all dispatching activities with the Glass Services Operations team to ensure efficient and effective routing for glass technicians. Manages work order assignments and routing of mobile jobs. Support the check-in/check-out procedures for the technicians both at the store and working remotely.
• Enters data into Tire Discounters’ Point-Of-Sale system in real time, editing for accuracy during the call. Ensures daily work orders are set up, and vehicles are loaded, checked, and in transit in a timely manner.
• At a minimum, review four (4) calls per week for each CSR and offer Speed Coaching to increase efficiency and accuracy.
• Prepares CSR teams work schedules to ensure sufficient coverage. Assists the CSR team by taking calls to help the customers directly and handle incoming sales calls. In partnership with the CSR team, works with the customer and insurance to set up claims and schedules services.
• Works directly with the technician and customer to ensure work is completed at the correct time each day.
• Provides world class customer service by responding quickly to client complaints/warranty issues. Provides solutions to resolve customer complaints and concerns over the course of the call (applying feature & benefits techniques to influence as appropriate and overcome objections) — always presenting the most accurate product and service information.
• Manages the insurance network systems and adds new territories.
• Orders and routes the glass vendor to deliver to the correct location(s). Set up glass return and inventory control on any glass not used for scheduled jobs.
• Develops and executive monthly call center goals and action plans.
• Lead and develop direct report team in an authentic and inspiring way. Hire, onboard and train call center team. Coach team through challenging customer services issues. Set clear direction and effectively coach for performance including coaching through challenging customer service issues. Evaluate staff effectiveness and performance – weekly, monthly, and annually.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Uses professional communication and listening skills to answer a variety of inbound sales calls, effectively and compassionately guiding customers and scheduling appointments.
• Communicates appropriately in both a scripted and non-scripted environment, with the ability to have an impromptu and authentic conversation that builds rapport by focusing on each customer’s specific needs.
• Maintains professional composure when actively asking customers for the sale or negotiating the price.
• Strong business maturity, professionalism, interpersonal, management leadership, analytical, and communication skills. Ability to partner with cross-functional teams to accomplish goals.
• Ability to deal effectively with others, identify problems, and recommend and implement viable solutions.
• Strong organization and time management skills,
• Skilled and experienced in communications processes and tools. Articulate, with strong skills in written and oral communication. Effective listening skills a must.
• Skilled in managing and identifying conflict or resistance when it may be a hurdle to success.
• Ability to work under pressure for sales goals and deadlines.
• Strong and effective relationship building skills; able to remain neutral when appropriate but also able to leverage strong relationships to achieve business results. Ability to persuade and educate customers on the benefits of Tire Discounters, while closing the sale and scheduling their appointment.
• Knowledgeable and skilled in operating general office equipment (computer and telephone systems) and performing basic mathematical calculations.

EDUCATION AND WORK EXPERIENCE:

• High School diploma or equivalent
• Min 5+ years’ experience in call center environment leading a team.
• Proven track record of analyzing data and achieving KPIs
• Ability to work on Saturdays.

Chip’s Auto Glass

Director of Sales and Services

Dayton Convention & Visitors Bureau

Dayton, Ohio

The Dayton Convention & Visitors Bureau is the destination marketing organization for Dayton/Montgomery County, Ohio. Our Mission is to collaboratively lead and advocate for the development of the region’s visitor economy, which contributes to a thriving community, a diverse tax base and lifestyle amenities for everyone to enjoy.

The Dayton Convention & Visitors Bureau is seeking a dynamic, collaborative team leader to direct and lead the Sales and Services department. The Director of Sales and Services is responsible for developing and implementing long- and short-term sales strategies and budgets to ensure achievement of goals and will hire, train and motivate a successful sales and services team. This is a full-time on-site position located in Dayton with the possibility of 1-2 remote work days per week. Must be willing to travel. A minimum of five years of experience in a sales leadership position with a convention and visitor’s bureau, hotel or related travel industry organization preferred. Bachelor’s degree in Business, Communications, Hospitality Industry or related area or equivalent work experience desired. 

Please submit resume and cover letter with salary requirements to [email protected]

Dayton Convention & Visitors Bureau