Chicago Casting Calls & Acting Auditions

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service. Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Job Description

The Director of Content Operations oversees the content fulfillment needs of linear and non-linear platforms. He/she will identify and implement best practices for operational success and optimal execution of content strategy set forth by the Hispanic Streaming Group, Entertainment, News, and Specials divisions for Telemundo, Universo, Peacock, Xumo, among others.

Responsibilities

• Lead and supervise fulfillment plans to ensure deliverables are on schedule and on budget. Collaborate and work closely with Production Management, Content Strategy, and Technical Operations to complete the organization’s goals of delivering the best content and meeting and exceeding our viewers’ expectations.
• Serve as the primary point of contact for our operating centers on program delivery and broadcast-related matters.
• Serve as a strategic partner to identify and resolve content fulfillment issues (including issues relating to the delivery of assets and all its components).
• Create and sustain SOPs and business rules for practical system input and reporting.
• Maintain transparency and active communication with all key stakeholders throughout the delivery process.
• Escalate risks or delays to management and develop and communicate alternative solutions.
• Manage and develop direct reports.
• Works under the direct supervision of the VP, of Content Operations & Partnerships and is responsible for completing any other tasks as assigned by the supervisor

Qualifications

Basic Requirements:

• College degree in Communications or related field
• 10+ years of related experience in operations, logistics and fulfillment
• Knowledge of streaming, on-demand platforms terminology and its overall functionality
• Demonstrated decision making capabilities including problem solving approaches
• Advanced ability to manage multiple priorities with aggressive timelines; comfortable performing in a fast paced, dynamic business environment
• Excellent quantitative and analytical abilities
• Strong interpersonal and influencing skills
• Fluent in Office programs with particular emphasis in Excel, PPT & Visio
• Ability to lead collaborative meetings which result in clear, documented outcomes, a concrete understanding of ongoing management and follow-up for action items
• Bilingual in English and Spanish with strong written and verbal communication skills

Desired Characteristics

• A self-starter, able to multitask and work in a fast paced, dead-line driven environment
• The ideal candidate will have passion, creativity, and strong organizational skills
• Able to work independently and as part of a team
• Proven ability to manage, coach, and develop others
• Ability to inspire trust and influence management
• Demonstrated ability to work with broad parameters in complex situation
• PMP training and certification a plus

Additional Information

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.
NBCUniversal

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Job Purpose:

The Manager role serves as a primary contact for the NBCU Cable Entertainment Marketing department providing audience insights and collaborating on multi-platform program analysis. This New York based role will contribute to marketing attribution projects and create sizing/demo profiling of key campaign targets. This role is part of the larger Cross-Platform Insights & Analytics group, which provides program performance tracking, forecasting, business and brand strategy, portfolio optimization, and all forms of research-based guidance to functional areas across the NBC six Cable Entertainment brands (Bravo, E!, Oxygen, SYFY, USA and Universal Kids).

Essential Responsibilities:

• Conceive and execute analytics strategy for marketing performance measurement, managing partnership with various marketing attribution vendors and leveraging third-party and first-party datasets to determine optimal multi-platform media strategy for NBCU Cable Entertainment Networks
• Work with brand strategy and media teams to identify and quantify audience targets for priority series campaigns, surface insights and collaborate on data-informed audience strategies
• Support the processing and reporting of on-air, cross-channel, paid and digital promotion data
• Partner with Information Technology, Measurement Strategy and Decision Sciences teams to develop advanced cross-portfolio data solutions
• Support broader Cross Platform Insights & Analytics team in analysis of multi-platform program performance and landscape trends (including TV screen usage, device adoption and growth, new and emerging services and technologies)
• Help contribute to a diverse, equitable, and inclusive work culture at NBCU

Qualifications:

• Bachelor’s degree with 4+ years of experience focusing on analytics for an entertainment, technology or marketing performance company
• Well-versed working with Nielsen measurement and systems
• Experience working with external vendors and managing project timelines, particularly involving marketing attribution and/or tune-in measurement
• Excellent analytical, organizational, and problem-solving skills
• Ability to effectively communicate with all staff levels, providing research and data insights both verbally and in writing
• Experience with data visualization tools (specifically Tableau) and a passion for storytelling using data
• Familiarity with fundamental media principles
• Proficiency with Microsoft Excel (including VBA/macros) and PowerPoint

Salary Range: $85,000 – $110,000 (Bonus Eligible)

NBCUniversal

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service. Here you can be your authentic self. As a company uniquely positioned to educate, entertain, and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced, and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Job Description

Essential Responsibilities:

• Maintain show contact lists and technical data, including vendor information, camera, capture and finish specifications. Understanding of all aspects of the production and post production process is a must.
• Pull clips for internal departments such as Publicity, Legal and the Awards team. Proficiency in Adobe Premiere a must!
• Support Post Teams from prep through wrap, ensuring archival procedures are followed per Post Manual.
• Understanding f LTO archiving procedures, “near-line” storage, Scenechronize and Daisy.
• Set up new users to access the Post Manual in Scenechronize.
• Update Post Manual and documents when needed.
• Receive and coordinate delivery of camera masters, hard drives and related post materials. Maintain Library, where hard drives and other critical elements are held for active projects.
• Receive Studio and Network distribution lists for Dailies and Cuts for each of the series and communicate them to post staff on the shows. Maintain and update the post staff throughout the season with changes.
• Coordinate Anti-Piracy and Wrap meetings with post teams.
• Vet new vendors with the Anti-Piracy team.
• Track cuts and ensure finals are fingerprinted by Content Security.

Additional Responsibilities

• Support “Gatekeeper” duties for our DIGITAL DAILIES system includes the following:
• Assist Gatekeeper with set up of new projects and provide DIGITAL DAILIES with a list of Studio, Network, Post and Production names and emails address to create new user accounts.
• Support Gatekeeper in the collection of distribution lists.
• Back-up Gatekeeper for approval and additions (new accounts), removal (disable accounts), changes in permission, granting new permission.
• Monitor the two “Executive Screener” projects to ensure that the final episodes are being uploaded upon delivery for each of the series.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $48,000-$62,000

Qualifications

Basic Requirements:

• Proficiency with Adobe Premiere and Adobe Indesign
• Minimum 1 year of experience in television production environment
• Minimum 1 year of work experience using Microsoft Office (Word, Excel, etc.)
• Flexibility with respect to work hours
• Must have ability to work overtime, when necessary

Desired Characteristics

• Excellent oral and written communication skills to effectively across all levels of the organization
• Ability to think clearly and quickly under pressure
• Ability to multi-task, effectively manage competing priorities, and follow through
• Ability to maintain confidentiality
• Ability to work well in fast-paced environment
• Strong organization skills

Additional Requirements

• Interested candidates must submit a resume for this job at nbcunicareers.com to be considered
• Must be willing to work in Universal City, CA
• Must have work authorization to work in the United States
• Must be covered by Solutions, NBCU’s Alternative Dispute Resolution Program
• Must submit an attestation disclosing your COVID-19 vaccination status and, if partially or fully vaccinated, submitting your vaccination record no later than 7 days following commencement of employment.
• Must be fully vaccinated against COVID-19 at the commencement of employment or adhere to enhanced protocols in select work settings or where jurisdictionally mandated.
• Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols.

Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

Additional Information

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.
NBCUniversal

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service. Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Job Description

Role Summary:

The KARAMO show is seeking a POST-PRODUCTION COORDINATOR. The Post-Production Coordinator reports to the Post-Production Supervising Producer. This is a project/limited term position with an estimated duration of 3-4 months, unless otherwise amended or terminated as deliverables within this project are completed.

Responsibilities

• Work closely with Post-Production Supervising Producer, Production and Producers for show day elements
• Work with Executive Producer for episode pairing and tracking
• Must be able to schedule and keep track of air calendars as well as deliverable dates for promotions and show segments
• Update and adjust post-production schedules on a daily basis by effectively communicating with key personnel
• Anticipate post-production needs and be proactive
• Effectively communicate on-going post-production schedule changes to key post staff and production
• Effectively communicate key issues to Show personnel
• Assist in managing the archiving of show material
• Work closely with department Production Assistants to track story progress and update changes as needed
• Assist as needed in project QC before final delivery
• Create Daily Edit Schedules
• Additional responsibilities as needed

Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

Qualifications

Basic Qualifications:

• Minimum of 1-year production related experience
• Proficiency in Microsoft Excel, Word, Outlook, Teams and navigating the internet
• Bachelor’s Degree, preferred

Eligibility Requirements

• Interested candidates must submit a resume/CV through www.nbcunicareers.com to be considered
• Must be 18 years or older
• Must have unrestricted work authorization to work in United States
• Must be able to work in Stamford, CT and remotely
• Must be willing to work overtime, nights, holidays, and weekends, often with short notice
• Must be covered by Solutions, NBCU’s Alternative Dispute Resolution Program
• Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols.
• In select work settings or where jurisdictionally mandated, must submit an attestation disclosing your COVID-19 vaccination status and be fully vaccinated against COVID-19 or adhere to enhanced protocols.

Desired Characteristics

• At least one-year prior professional television experience with a talk show or news program
• Prior experience with post-production coordination for a talk show
• Strong interpersonal skills
• Detail oriented and highly organized
• Ability to multi-task and prioritize assignments under high pressure in a fast-paced environment
• Ability to work within a team environment

Additional Information

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.
NBCUniversal

Company Description

NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. It is the policy of NBCUniversal and NBCUniversal’s affiliated businesses to consider all qualified applicants for employment without regard to race, color, religion, national origin, sex (including pregnancy) sexual orientation, age, disability, veteran status or other characteristics protected by law.

With CNBC in the U.S., Asia Pacific, Europe, the Middle East, Africa, CNBC World, and CNBC HD, CNBC is the recognized world leader in business news and provides real-time financial market coverage and business information to approximately 371 million homes worldwide, including more than 100 million households in the United States and Canada. CNBC also provides daily business updates to 400 million households across China. The network’s 15 live hours a day of business programming in North America (weekdays from 4:00 a.m. – 7:00 p.m. ET) is produced at CNBC’s global headquarters in Englewood Cliffs, N.J., and includes reports from CNBC News bureaus worldwide. By night, CNBC Prime is an entertainment network with a programming slate that is an extension of CNBC’s distinct brand. CNBC’s highly successful series are produced exclusively for CNBC, along with a number of distinctive in-house documentaries.

CNBC also has a vast portfolio of digital products which deliver real-time financial market news and information across a variety of platforms. These include CNBC.com, the online destination for global business; CNBC PRO, the premium, integrated desktop/mobile service that provides real-time global market data and live access to CNBC global programming; and a suite of CNBC Mobile products including the CNBC Real-Time iPhone and iPad Apps.

The Job

Job Description

• Lead, coach, and mentor a passionate, consumer-centric product design team to create and evolve CNBC digital subscription products that serve millions of CNBC customers.
• Channel broader CNBC design vision and articulate product design strategy via visual storytelling and artifacts.
• Develop and grow deep expertise on customer needs and behaviors as they apply to subscriptions & data as well as the larger business & industry.
• Shape design strategy and vision for CNBC digital partner experiences, multi-tenant design systems and cross-platform UX
• Set cohesive strategy and vision to elevate our digital products and work with cross-functional teams to deliver value for customers and business.
• Innovate and ideate on how to get the work done as well as on the work itself.
• Partner and collaborate with internal teams including CX and UX research, editorial, marketing, broadcast, advertising, business development and others
• Be a model for team communication when managing peer and stakeholder relationships and expectations
• Strong grasp of theories, concepts, and methods of UX research and user-centered design
• Model and share frameworks to do design research, synthesis, ideation and facilitation.
• Ensures team’s hard skills in design, discovery, and domain expertise are at level.
• Coach and advocate for your team, inspiring and elevating them to their best potential.
• Actively manages direct reports, setting goals and gives follow-up feedback.
• Develop team career planning and growth with individual career plans, reviews, training, 1:1 feedback and assignments.

Required Qualifications

Qualifications

• 10+ years of experience as a product designer with successful outcomes for digital products, reaching millions of users, preferably in a media context.
• 7+ years of experience as a hiring, managing, and mentoring successful multiple designers.
• 3+ years of design system experience

You

• Managed high performing team of in-house designers who were embedded in Pods, Agile or Scrum teams
• Advocate for design best practices, integrating UX Research and building meaningful customer experiences.
• Expert in design research with a dedicated human-centered approach to problem solving.
• Highly experienced in design thinking and product discovery.
• Excellent communication and presentation capabilities, articulating ideas effectively and without bias.
• High energy level and a strong work ethic, someone who is self-driven.
• Systems-thinker with deep knowledge of cross-platform design & visual system creation and effective implementation.
• Digital platform, design system, domain spaces (video, authentication, e-commerce) and news industry subject matter expertise.
• Takes an active, participatory role in defining how, what and why the work we do is approached and executed (explain the “why”).
• Prioritization and multi-tasking skills
• Comfortable managing design operations.
• Holds the team accountable for high quality product design and timely cross-functional communication.
• Experience with or interested in finance, investing, market data.
• Strong opinions, loosely held.
• A sense of humor and gratitude for others.

If this sounds like you, and you’re excited to work with great people and the leader in business worldwide, we’d love to meet up! If interested, send us a resume and a link to your portfolio.

Note: this position is based out of our spacious, modern CNBC offices on the river in Englewood Cliffs, NJ, with its on-site cafeteria, masseuse, shoe-shine, dry-cleaning, and full-featured, free fitness center. New Yorkers, don’t panic – a convenient, complimentary shuttle is available from points throughout the NYC metro area!

Additional Information

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.
CNBC

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

WRMD Telemundo 49 in Tampa, FL seeks a News Producer who is responsible for the creation of live newscasts and other special news programs as needed. As a T49 Producer, you will be creating content for the most innovative news organization in Tampa, FL.

Functions/Responsibilities

• Responsible for overall production, flow, accuracy, content and every element of each newscast.
• Responsible for being a key newsroom leader clearly and timely communicating his/her vision and the show’s needs to each person who will participate or provide content for that newscast (i.e. assignment editor, anchors, VJ’s, editors and production crews.)
• Understand newscast’s audience, mission and station priorities. Integrate all station platforms in the showcasing of the news production.
• Work closely with the Executive Producer on special projects and news coverages.
• Well-informed on daily news events, past news events and know what is news for the Tampa Bay Hispanic market.
• Craft content using excellent writing skills, as well as your own unique vision.
• Plan, supervise and execute Live Shots and Live Remotes during live newscasts.
• Select, assign, write, and organize news stories. Write headlines, teases and reporter/anchor lead-ins.
• Timely respond to breaking news with urgency and accuracy.
• Coordinate and plan future coverages.
• Work with Video Journalists on their visual and written storytelling and presentation.
• Write news scripts, promotional teasers, headlines and daily news briefs.
• Contribute story ideas, participate in daily coverage decisions and editorial meetings.
• Leadership: take responsibility for own actions and be a team player. Lead the team to the common goal of producing an innovative, flawless, creative, interesting newscasts. Communicate clear directions and changes to all the newscasts’ team members.
• Performs other related duties as assigned.
• Understand and follow all Telemundo News standards and ethics.

Qualifications

• Must be an experienced journalist with a Bachelor’s degree in journalism or a related field in communication and/or must have proven equivalent experience.
• Must be able to speak, read, and write perfect Spanish and must be able to speak, read, and write in English.
• A minimum of 2 years of News Producer experience.
• Experience in Line-production and proven track record or boothing live events, live shots, and newscasts.
• Excellent news judgment, creative ideas, and writing skills a must.
• Must have leadership qualities, be detail-oriented, organized, and able to handle intense deadline pressure.

Eligibility Requirements

• Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered.
• Must be willing to work in Tampa, FL area and travel as needed for special assignments.
• Must have the ability to work long hours, weekdays and weekends, varying shifts (including overnight), and report to work in emergencies depending upon news coverage when necessary.
• Must be willing to submit to a background investigation.
• Must have unrestricted work authorization to work in the United States.
• Must be 18 years or older.
• Must have a valid driver’s license and passport.
• Must accept Solutions as NBCUniversal’s Dispute Resolution program

Desired Characteristics

• Bachelor’s degree or equivalent experience preferred
• Ability to communicate effectively and work well with people while under pressure.
• Knowledge of libel law and applicable FCC rules and regulations.
• Personal initiative and ability to work with minimum supervision.
• Team player who is flexible
• Displays a positive work ethic and can work under tight deadlines.
• High degree of integrity and professionalism.
• Intense familiarity and interest in current news events.
• Strong Organizational Skills.
• News judgment with solid ethical decision process

Additional Information

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.
NBCUniversal Telemundo Enterprises

Company Description

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

The Director, Global UXUI Experience Design role is a core member of the Global Experience Design Group at UPR, focused on advancing an innovative, seamless, and inclusive user experience connecting the immersive physical in park experience through digital touchpoints to drive engagement, conversion, and build fan loyalty. Will play a critical role in identifying and designing new digital products that engage and transform the customer experience. Works closely with a cross functional team to ideate and develop new experiences that unlock the potential of Universal Parks’ products and platforms for our guests. Will lead and support the development of short, mid-long-term strategies focused on driving business results and experience strategies across our 5 Global Theme Park destinations with a primary focus on the development of our new theme park, Epic Universe at Universal Orlando Resorts and New Venture destinations.

Customer Experience

MAJOR RESPONSIBILITIES:

• Develop strategies and design solutions that support the UPR Global Experience Design vision and strategies across the consumer journey with a focus on identifying customer challenges to help improve the user experience.
• Develop end-to-end experiences and enhancements across all customer touch points and channels in partnership with a cross functional team. Projects will include new product launches, customer facing channel enhancements and capabilities that evolve Universal Park’s & Resort’s experiences to align with our Global Brand standards and Experience Principals.
• Conduct UX Research and assess end-to-end business processes, and practices, identify and implement enhancements to improve customer satisfaction in effort to deepen loyalty and trust with our guests.
• Drive solutions for key business decisions with and through the organization to enable alignment and collaboration as new products or enhancements roll out.
• Ensure that the designed practices, annual product and consumer targets, and key performance indicators (KPIs) are met based on the experiences delivered. In addition, be responsible for profit and loss as well as operational profitability of the product as influenced by the consumer’s reception and experience.

GAME DESIGN

• Act as the subject matter expert and driver of new products and UXUI solutions with product & creative teams to support the end-to-end experience.
• Continually challenge the status quo by understanding consumer preference and intent. Champion, communicate and reinforce the Global Experience Design Vision to deliver the next paradigm in the immersive customer experience.
• Collaborate with portfolio partners on new opportunities in developing areas of the games and digital markets, leveraging advanced technologies such as blockchain and NFT’s. Develop a deep understanding of these constantly evolving spaces and provide paths to activate using NBC Universal intellectual property to sustain and grow our overall business and engage fans.

LEADERSHIP AND COLLABORATION

• Lead teams to define and develop user-centered design experiences in partnership with Creative, Product and Technology teams across all Global platforms (web, mobile, interactives games and immersive technologies)
• Lead and coach a highly collaborative and talented Global UXUI team of internal UXUI Designers, Interaction Designers, Copy Writers and UX Researchers. Be a vocal Champion and encourage team members to deliver innovative design solutions that improve engagement, conversion and build fan loyalty across our digital platforms.
• Ensure consistent, cross-functional communication across marketing and experience teams to include IT, Business Operations, Marketing, Creative, Revenue Operations and Finance relative to key business decisions and customer engagement.
• Achieve operational excellence and superior guest experience advancements by building and sustaining a high-performing UXUI product design team to achieve and exceed goals and objectives.

MEASUREMENT & ANALYTICS

• Conduct usability testing to test hypothesis and experimental design work that will transform and enhance the Universal Parks user experience as well as to identify design problems, uncover opportunities for improvement and learn about the target user’s behavior and preferences.
• Data-driven with measurable results and use findings as a positive focal point for collaboration and product design evolution.
• Collect and analyze KPIs to make informed recommendations for UX/UI improvements.
• Have a passion for refining design solutions based on UX testing practices and results, collaborating directly with consumer insights, analytics and research teams as well as product and technology teams.

VENDOR MANAGEMENT

• Manage initial and ongoing relationships with vendors and outside service providers as it relates to Experience Design and UX Research implementation.
• Engage and provide relationship management with marketing, creative and technology partners as a key stakeholder, ensuring quality and timeliness of deliver, integration with other projects and overall cost management.

This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $135,000 – $150,000 (bonus eligible)

Qualifications

• Experience in project team leadership and large-scale program planning and implementation as well as willing to be hands on when needed
• Demonstrated success creating end-to-end digital product designs in the consumer technology sector
• Experience integrating marketing and experience technologies
• Experience in the game design and development
• Experience leading teams through game feature definition and processes that meet the technical, aesthetic, and functional requirements of the game’s vision
• Strong understanding of free to play games, game economies and competitive multiplayer games
• Experience as an executive in a product industry, spearheading consumer engagement and consumer experience with proven and successful working experience in information architecture, consumer experience design, interactive design, or a similar role.
• Should have exceptional brand, visual, and interaction design skills and a depth of experience working across the user-centered design process: from conducting and leveraging research (quantitative and qualitative) to prototyping and implementation to testing and evaluation.
• Strong foundational design skills: Typography, layout, composition, color theory, iconography, UI/UX, motion/interaction design and branding
• Experience creating and documenting UI toolkits, style guides, and front-end frameworks for design and development teams
• Experience with defining taxonomies and content strategy for development of components to be used in design systems and Content Management Systems (CMS).
• Possess a strong technical acumen for translating design artifacts into code-based solutions across many types of front end technologies
• Knowledge of front-end development and code across digital channels, including Websites, mobile apps and email templates
• Assess content based on consumer, brand, and/or business goals to make creation, revision, and migration recommendations, as well as to define content types.
• Perform competitive content reviews to benchmark content breadth, organization, and presentation.
• Develop taxonomy & tagging strategies.
• Knowledge of reviewing and applying accessibility best practices to solutions.
• Passionately advocate for the user.
• Experience with agile methodology.
• Must have a passion for games and strong understanding of the free-to-play mobile market, console/AAA game space.
• Understanding of key metrics for digital interactive products including, but not limited to monthly active users (MAU), daily active users (DAU), average revenue per paying user (ARPPU), average revenue per install (ARPI), conversion rates and how these metrics can and will impact the product strategy.
• Strong track record overseeing published products, live operated services and/or games as a service.
• Proven track record in building highly effective interpersonal business relationships and generating business in a highly matrixed organization.
• Ability to project manage and work effectively under deadlines and in complex business environments through collaboration and utilizing supporting and partner teams. A positive attitude, open mind, and desire to collaborate and learn.
• Highly proficient in Adobe Creative Suite, Sketch, InVision and Abstract.

EDUCATION: Bachelor’s degree in User Experience, Experience Design, Marketing Technology, Graphic Design, UX Research, Human Centered Interaction and/or Interaction Design is required.

EXPERIENCE: 10+ years of experience with demonstrated leadership in digital design as a creative, IA, UX, CD or visual designer in a progressive technology enablement, innovation, or marketing organization including a minimum of 4 years’ experience as a Senior Producer or Director developing digital interactive products or experiences. Experience with immersive technologies, ecommerce sites in the travel and hospitality sector, rewards/engagement and loyalty programs are a plus. Must present a portfolio of work that illustrates strong UX, visual design and interaction design excellence; or equivalent combination of education and experience.

Additional Information

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.
NBCUniversal

Company Description

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Summary

Job Description

This position is responsible for providing the leadership, direction and resources to effectively manage retail stores, daily departmental operations and special projects in support of the theme park.

Essential Functions

• Executes strategic plans to optimize store profits while maintaining quality, cleanliness and Guest Service standards. Consistently drive process improvements and efficiencies to enhance Guest Service and retail store operations.
• Support the creation of a cohesive team while demonstrating organizational, planning, delegation, mentoring and coaching skills.
• Partner with Human Resources Manager to continuously train, develop and promote all retail teams through individual performance planning.
• Assist with performance development including administering discipline, resolving employee relation’s issues and conducting individual and team meetings.
• Responsible for development of hourly employees including training, mentoring and coaching.
• Accountable for maximizing daily sales and effectively managing costs, labor, inventory and cash control, while focusing on exceeding annual Budget targets.
• Communicates on a constant basis with Store Manager and Area Manager regarding Retail Stores and staff performances and challenges.
• Ensures that GSAT and shopper reports are within acceptable levels.
• Responsible for assisting with the development of weekly schedules, with a focus on maintaining staffing levels that satisfy budget as well as guest service goals.
• Maintain or exceed weekly budgeted variable operation results: shrink, variable labor, safety, guest service, cleanliness and visual/merchandising presentation.
• Responsible for monitoring performance and making recommendations to maximize current trends.
• Communicate on a regular basis with Store Manager and Area Manager regarding locations performance and challenges; make recommendations for improvement when necessary.
• Review and analyze store performance results daily while identifying and resolving opportunities with management team.

This position is required to be performed full-time from an NBCUniversal-designated worksite.This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $22.50 – $23.50 / Hour

Qualifications

Qualifications/Requirements:

• Minimum 3 years of high volume retail management experience managing a team of 20+ employees.
• Bachelor’s degree in Business Administration (or related field), or 5 years Industry experience preferred
• Working knowledge of Microsoft systems (Word, Excel, Outlook, etc.)
• Must be available to work on weekends, holidays, and nights as required
• Must be able to work outdoors in varying weather conditions and walking/traveling to multiple venues throughout the day
• Excellent written and oral English communication skills to effectively communicate with all levels of the organization regarding the operation

Desired Characteristics

• Previous retail management experience, specifically within the theme park/entertainment industry preferred
• Previous experience with JDA a plus
• A strong passion for delivering the highest quality of guest service
• Ability to achieve results through the flawless execution of strategies and objectives
• Strong organizational, planning, delegation, mentoring and coaching skills
• Experience managing in a union environment
• Ability to manage effectively under deadlines

Additional Requirements

• Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols.

Additional Information

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.
NBCUniversal

Company Description

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Summary

Job Description

This position is responsible for providing the leadership, direction and resources to effectively manage retail stores, daily departmental operations and special projects in support of the theme park and City Walk.

Essential Functions

• Executes strategic plans to optimize store profits while maintaining quality, cleanliness and Guest Service standards. Consistently drive process improvements and efficiencies to enhance Guest Service and retail store operations.
• Create and foster a cohesive team while demonstrating organizational, planning, delegation, mentoring and coaching skills.
• Partner with Human Resources Manager to continuously train, develop and promote all restaurant teams through individual performance planning.
• Responsible for performance development including administering discipline, resolving employee relation’s issues and conducting individual and team meetings. Responsible for development of staff including training, mentoring and coaching.
• Accountable for maximizing daily sales and effectively managing costs, labor, inventory and cash control, while focusing on exceeding annual EBITDA targets.
• Communicates on a constant basis with Area Manager regarding Retail Stores and staff performances and challenges.
• Takes an active part in recruitment and retention of staff.
• Ensures that shopper reports are within acceptable levels.
• Responsible for developing weekly schedules, with a focus on maintaining staffing levels that satisfy budget as well as guest service goals.
• Ensure compliance with all local, state and federal laws regarding food quality, safety, labor, employment and Union guidelines, as well as Company policies and procedures.
• Maintain or exceed weekly budgeted variable operation results: shrink, variable labor, safety, guest service, cleanliness and visual/merchandising presentation. Responsible for monitoring performance and making recommendations to maximize current trends.
• Exceed annual EBITDA targets.
• Communicate on a regular basis with Area Manager regarding locations performance and challenges; make recommendations for improvement when necessary.
• Review and analyze store performance results daily while identifying and resolving opportunities with management team.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $65000 – $70,000 (bonus eligible)

Qualifications

• Experience: 3+ years of high volume retail store management experience.
• Education: Bachelor’s degree in Business Administration (or related field), or 5 years Industry experience preferred
• Working Knowledge of Windows 95/98 (Word, Excel, POS). Previous experience with JDA preferred.
• Excellent written and oral English communication skills to effectively communicate with all levels of the organization

Desired Characteristics

• Previous retail management experience, specifically within the theme park/entertainment industry preferred
• A strong passion for delivering the highest quality of guest service.
• Ability to achieve results through the flawless execution of strategies and objectives
• Ability to work rotating schedules, holidays, weekends and nights
• Ability to communicate effectively with vendors and employees and all levels of management regarding the operation.
• Strong organizational, planning, delegation, mentoring and coaching skills.

Additional Requirements

• Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols.

Additional Information

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.
NBCUniversal

Company Description

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an

Summary

Job Description

This position is responsible for providing the leadership, direction and resources to effectively manage retail stores, daily departmental operations and special projects in support of the theme park.

Essential Functions

• Executes strategic plans to optimize store profits while maintaining quality, cleanliness and Guest Service standards. Consistently drive process improvements and efficiencies to enhance Guest Service and retail store operations.
• Support the creation of a cohesive team while demonstrating organizational, planning, delegation, mentoring and coaching skills.
• Partner with Human Resources Manager to continuously train, develop and promote all retail teams through individual performance planning.
• Assist with performance development including administering discipline, resolving employee relation’s issues and conducting individual and team meetings.
• Responsible for development of hourly employees including training, mentoring and coaching.
• Accountable for maximizing daily sales and effectively managing costs, labor, inventory and cash control, while focusing on exceeding annual Budget targets.
• Communicates on a constant basis with Store Manager and Area Manager regarding Retail Stores and staff performances and challenges.
• Ensures that GSAT and shopper reports are within acceptable levels.
• Responsible for assisting with the development of weekly schedules, with a focus on maintaining staffing levels that satisfy budget as well as guest service goals.
• Maintain or exceed weekly budgeted variable operation results: shrink, variable labor, safety, guest service, cleanliness and visual/merchandising presentation.
• Responsible for monitoring performance and making recommendations to maximize current trends.
• Communicate on a regular basis with Store Manager and Area Manager regarding locations performance and challenges; make recommendations for improvement when necessary.
• Review and analyze store performance results daily while identifying and resolving opportunities with management team.

This position is required to be performed full-time from an NBCUniversal-designated worksite.This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $22.50 – $23.00/hour

Qualifications

Qualifications/Requirements:

• Minimum 3 years of high volume retail management experience managing a team of 20+ employees.
• Bachelor’s degree in Business Administration (or related field), or 5 years Industry experience preferred
• Working knowledge of Microsoft systems (Word, Excel, Outlook, etc.)
• Must be available to work on weekends, holidays, and nights as required
• Must be able to work outdoors in varying weather conditions and walking/traveling to multiple venues throughout the day
• Excellent written and oral English communication skills to effectively communicate with all levels of the organization regarding the operation

Desired Characteristics

• Previous retail management experience, specifically within the theme park/entertainment industry preferred
• Previous experience with JDA a plus
• A strong passion for delivering the highest quality of guest service
• Ability to achieve results through the flawless execution of strategies and objectives
• Strong organizational, planning, delegation, mentoring and coaching skills
• Experience managing in a union environment
• Ability to manage effectively under deadlines

Additional Requirements

• Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols.

Additional Information

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.
NBCUniversal