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The Fun Station Family Adventure Park in Dubuque, IA is now hiring for a General Manager to oversee operations at our location in the Kennedy Mall.

General Manager – Job Description

The Fun Station Dubuque is seeking a General Manager to motivate, instill accountability, and achieve results to drive success while maintaining our fun and unique culture! As the head of operations, the General Manager will lead, manage, plan, direct, and control all aspects of The Fun Station Family Adventure Park. This includes managing and directing all activities, events and programs in accordance with Edwards Entertainment Company policies, procedures and ethical business practices. The ideal candidate will be an intelligent, hardworking individual with leadership and proven problem-solving skills.

 Essential Duties and Responsibilities:

• Hire, train, and provide mentorship to the team to further develop their skills
• Cultivate a team environment that provides exceptional customer service
• Implement and execute all training programs
• Assist in selecting and developing future leaders such as Operations Managers, Shift Supervisors and team leads.
• Additionally, the General Manager is responsible for any discipline and termination of team members as necessary or assigned by Human Resources or the Regional Director of Operations in accordance with Edwards Entertainment Company policy and state and federal regulations. 
• Be an effective park liaison through consistent communication across all departments and our corporate team.
• Lead and influence managerial team through effective motivation, leveraging individual strengths to ensure maximum productivity
• Maintain a strong community presence through partnership with community and business organizations
• Visit all guest areas regularly, tour and inspect the entire facility frequently during the course of the day. Maintain daily and regular interaction throughout facility to monitor and audit all aspects of the facility.
• Responsible for accuracy and security of company funds including bank deposits and internal cash funds for assigned location. Maintain ticket, game card, and pass/certificate control. Accountable for all Edwards Entertainment cash control policies.
• Research and recommend new products and vendors to enhance guest satisfaction, sales, and cost control.
• Be a hands-on leader and role model able to support the team by executing any park position as needed.
• Provide memorable moments for our guests by being proactive, responsive, and engaged in their experience while they’re in the facility.
• Any customer service issues that arise, it is expected that the General Manager will continue to provide an awesome experience through the listening, discussion, and resolution of issues and completing all necessary follow up and documentation.
• Revenue & Expense Management
• Be a strategic leader by managing park operations and expenses according to Profit & Loss (P&L) statements; Oversee purchases, inventory, and additional park costs, renegotiate terms when able and necessary
• Maintain appropriate control of expenses, labor hours, operating costs, and inventory within areas of responsibility. Meet budgeted guidelines unless approved to exceed. Must have mechanical aptitude to identify defects, improper operation with ability to analyze and understand the situation.
• Responsible for accuracy and security of company funds including bank deposits and internal cash funds for assigned location. Maintain ticket, game card, and pass/certificate control. Accountable for all Edwards Entertainment cash control policies.
• Drive the achievement of park revenue goals in the areas of membership sales, birthday parties, and special events
• Work collaboratively with the marketing team to develop and/or coordinate park promotions and marketing strategies
• Train employees of each department how they contribute to park revenue goals
• We strive to be a positive staple of every community; work hard to develop and cultivate positive relationship within the local community
• Ensure all team members are properly trained on appropriate safety precautions, responses, and reporting; make sure they are compliant with all company and OSHA safety requirements
• Check and monitor park attractions and equipment daily to ensure everything is safe and fully operational
• Complete related work orders, maintenance reports, or additional required documentation and close any attractions if necessary
• Adjust staffing levels to meet safety demands
• Complete inventory reports for facilities, parties, and food & beverage
• Ensure that facilities are maintained in accordance with Edwards Entertainment risk management and safety standards and regulations. Recommend facility and equipment improvements to achieve these standards.
• Ensure that all goods are requisitioned properly using appropriate documentation. Maintain appropriate inventory control of operating supplies.
• Maintain positive vendor relations through professional courtesy in compliance with Edwards Entertainment Code of Ethics.

Desired Skills & Qualifications

• Ability to enthusiastically interact with others.
• Strong character and exercises good judgment in decision-making.
• Demonstrated ability in developing team members in areas of responsibility.
• Demonstrated ability to achieve expected store financial results in areas of responsibility.
• Must be professional, energetic, self-motivated, and able to motivate others, and have a positive attitude.
• Professional grooming and conduct must be constantly displayed.
• Adaptability, flexibility, and general enthusiasm for the business.
• Strong communication skills; ability to write and verbally communicate in a clear and concise manner.
• Ability to maintain and project professionalism, internally and externally, at all times.
• Ability to hold oneself accountable for high personal standards of conduct and Professionalism.
• Demonstrate the ability to analyze financial information, costs, inventory and sales to achieve maximum profit potential. Ability to articulate variances.
• Managerial experience in guest service industry with demonstrated ability to ensure guest satisfaction and ability to train and maintain an on-going guest service delivery. Ability to run a multi-million dollar facility
• Knowledge of amusement industry standards, as well as applicable health and safety regulations.
• Knowledge of methods of establishing appropriate control to ensure team member integrity and quality assurance. 
• Demonstrated ability to be a leadership partner with other managers and the corporate team at Edwards Entertainment Company, and to direct quality service to guests.
• Demonstrated ability to handle multiple tasks with effective follow-through.
• Demonstrated ability to motivate and lead staff to achieve organizational goals.
• General knowledge of computers, Microsoft Office (Word, Excel, Powerpoint), Point of Sale Software, various electronic devices, and various software.
• Cash handling experience.
• Excellent organizational skills for keeping detailed records, reports and logs
• Ability to communicate, develop and maintain a close, effective relationship with vendors, consultants, colleagues, department managers, partners and the public.

Education and/or Experience:

• Minimum high school diploma or GED equivalent.
• 2+ years of experience in a guest service industry in a supervisory or management role or an equivalent. combination is preferred.
• Prior experience in the amusement, restaurant, entertainment industry or high volume tourist based entertainment venue is a plus.

 PHYSICAL DEMANDS

• Ability to stand for long periods of time
• Ability to bend, squat, kneel, reach, stretch, and climb without any difficulty
• Able to lift and drag up to 30 pounds unassisted

Schedule:

• Must be available to work days, nights, weekends and holidays
• Must be willing to work overtime when needed
• Typical week will vary depending on business needs and peak seasons
• On average the General Manager can expect to work 45-50hrs. Average weekly hours will vary depending on time of the year (peak operating season vs. non peak operating season).
• During busy season weekends and holidays are required.
• Must be available during school breaks such as Christmas Break and Spring Break weeks.
• PTO Days and Vacations need to be pre-approved and planned in advance

Experience / Certifications:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 2 years (Preferred)
• All Training will be provided on site
• Must be willing to become CPR Certified
• Must be willing to become ServSafe Certified
• Must be willing to attend work related seminars and conferences 
• Must be willing to assist at other locations from time to time.

Work Location:

• The Fun Station Dubuque, Iowa.

Benefits

• Quarterly Bonus Program
• Health Insurance Allowance
• Cell Phone Allowance
• Paid Time Off
• Free Food & Drink
• Free Tickets
• Various other employee discounts.

Disclaimer

The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities; duties and skills required for the position and may change as determined by the needs of the company.

Edwards Entertainment Company & The Fun Station is an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.

The Fun Station – Family Adventure Parks!

About Urban Air:Urban Air Indoor Adventure Park, located in Cranberry Township, is the pinnacle of indoor trampoline and adventure fun. With a reputation for excellence, we provide an array of attractions suitable for kids and adults. From top-tier trampolines to cutting-edge adventure courses, our commitment is to safe, exhilarating, and affordable entertainment.
Job Overview:Urban Air Cranberry Township is on the lookout for a dedicated General Manager to spearhead our dynamic team and helm the operations of our beloved park. This role is tailor-made for someone with a rich background in hospitality or entertainment management who has a zeal for crafting unparalleled guest experiences.
Key Responsibilities:

• Direct the daily operations of the park, ensuring adherence to the highest safety and guest service standards.
• Assemble, mentor, and develop a committed team of staff members.
• Boost revenue via strategic sales techniques and genuine customer engagement.
• Steer budgets, provide precise financial reporting, and safeguard the park’s profitability.
• Ensure strict compliance with all health, safety, and regulatory standards, especially those unique to amusement and trampoline parks.
• Tackle guest feedback and issues promptly and with utmost professionalism.
• Collaborate closely with marketing teams to fortify brand presence and orchestrate engaging promotional events.
• Refine operational protocols for maximum efficiency and guest satisfaction.
• Cultivate robust relationships with vendors, local partners, and the Cranberry Township community.
  

Qualifications:

• Bachelor’s degree in Business Management, Hospitality, or relevant field.
• At least 5 years of management experience, with preference given to candidates from entertainment, amusement, or hospitality sectors.
• Proven leadership prowess and team motivation skills.
• Mastery over financial planning, budgeting, and reporting.
• Stellar communication and interpersonal rapport.
• A knack for decisive action in high-pressure scenarios.
• A genuine passion for delivering unforgettable guest moments.
• Established connections or familiarity with the Cranberry Township community is a significant plus.
  

Benefits:

• Competitive Salary of $60,000 with Additional Incentive Compensation.
• Comprehensive Healthcare Package.
• Generous Paid Time Off.
• Employee Discounts and Exclusive Park Perks.
• Career Advancement Opportunities within the expansive Urban Air Network.
• A lively and spirited work ambiance.
  

Keen to soar with the Urban Air family? Forward your resume, cover letter, and references to [email protected]. Kindly set your subject line as “General Manager Application – [Your Name].”Urban Air Indoor Adventure Park is proud to be an equal opportunity employer. We value diversity and are devoted to creating an inclusive space for all team members.Application Deadline: 9-1-2023
Take your career to new altitudes with Urban Air Cranberry Township, where exhilaration and camaraderie know no bounds!
Urban Air Adventure Parks

a21 is seeking an organized, team player with a passion for the events industry to join our Miami or New York office! The ideal candidate has a background in chef relations, strong communication skills, both oral and written, is able to adapt on the fly, prioritize and juggle multiple projects simultaneously. The position offers tremendous growth opportunities within a full service event management, sponsorship and marketing agency that specializes in culinary, arts, sports and entertainment.

Primary Responsibilities

• Work alongside VP of Event Operations to develop systems and processes that ensure events are valuable to guests and partners, efficiently planned, and executed on budget and in a timely manner. 
• Curate chef and talent participant lists.
• Chef and talent research and outreach.
• Create and maintain chef relations throughout the year.
• Grow a21’s internal chef database.
• Help hire, train, and lead the Event Operations team. This includes but is not limited to; hosting one on one meetings, participating in internal event calls, advising on vendor selection, approving vendor quotes and event budgets, troubleshooting floor plans, holding the team accountable to timelines, advising on proper permitting needs per event, and coaching the team on best practices for on-site leadership. 
• Facilitate pre-event production and logistics for assigned events including but not limited to, selecting venues, communicating vital information with vendors, partners and the a21 team, leading client calls, negotiating with vendors, updating budgets, developing floor plans, and approving signage. 
• Lead on-site event setup and day of execution for assigned events. Including leading volunteers and setup crews, checking in deliveries, coordinating vendor load in and load out, hanging signage, running registration, and managing event talent. 
• Travel to select events to support the event team while noting areas of success and improvement and provide on-site coaching as needed. 
• Assist VP of Event Operations to understand planning status of all events and provide stakeholders with post-event recaps.

*Must submit cover letter when applying

Skills + Qualifications Needed

• Excellent Written & Oral Communication
• Organizational
• Creative & Innovative
• Relationship building
• Budget and Project Management Skills
• Ability to accomplish projects independently
• Excellent interpersonal skills with a high level of professionalism
• Must be able to lift, push and pull up to 50 pounds
• Must be able to walk and stand for long periods of time in extreme weather conditions
• Flexibility to travel throughout the year (up to 40% including some nights and weekends)
• Experience with Allseated, SquadUp, Monday.com, Eventbrite, Excel, Expensify, and Outlook are a plus

Desired Experience

• 5+ years managing client/vendor relationships or direct reports
• 5+ years of culinary experience working with chefs and talent
• 5+ years coordinating meetings and/or events (500+ guests is a plus)
• Experience in foodservice, hospitality or entertainment industry
• Office administration, operations, marketing and/or sales experience is beneficial
• Education: Associates Degree required, Bachelor’s degree is a plus

About the a21 Family

Based in Miami and New York City, a21 is a modern agency that specializes in Corporate Sponsorship Sales and Activation, Event Management, Strategic Marketing and Corporate Consulting. Our unique and creative approach with a results-driven framework makes us one of the top event marketing agencies in the U.S. As part of our team you will have access to benefits such as:

• Outstanding Health + Dental benefits
• Competitive PTO plan
• Hybrid remote/on-site work plan
• 401k and More

a21

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

What You’ll Do and What You’ll Bring

WHAT YOU’LL DO

• As the Senior Director of Project Management/Renovations, you job will be to provide management and coordination of design and construction for primarily designated urban and select/full-service hotel brands.
• Oversee and manage design process from design RFP through final closeout and ADA certification and Final Completion, including change management and adoption of changes to the design (both Owner and Brand)
• Manage all processes related to the design and construction of the project, including WL Purchasing team design reviews, product selection and procurement processes, architect and sub consultants, third party consultants including ADA and peer reviewers, solicitation and implementation of WL Operations input and feedback, and preconstruction services with contractors and preferred vendors.
• Manage the bid and selection process for design and construction, including review of Contractor’s qualifications, competency and suitability for each project.
• Responsible for cost tracking, management and reporting – provide periodic summary information on budget, cost estimates and projections, and schedule projections.

WHAT YOU’LL BRING

• Strong interpersonal and communication skills to lead team.
• Ability to analyze specifications.
• Knowledge of bidding practices
• Ability to schedule all design & construction activities.
• Familiar with all components of construction
• Strong communication skills
• Construction-related degree and 10 years construction experience
• Background in architecture, engineering, or construction.

What You Can Look Forward To

• Day 1 Medical, Dental and Vision insurance
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• 401(k) with company match
• Hostcare Resources healthcare concierge
• Leadership development
• Tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

White Lodging

Oak View Group is hiring a Corporate Benefits Manager.

Under the direction of the Sr. Benefits Director, the Benefits Manager provides oversight for day-to-day benefits administration and compliance. Interacts with various internal and external teams to provide information on the benefits plans/information and resolves any issues following protocol developed by the Sr. Director. Completes any reports and surveys as directed by the Sr. Director.

Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.

We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:

• We treat each other fairly and with respect.
• We act with integrity.
• We have an entrepreneurial spirit.
• We give back to our global community.

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.

This role will pay a salary between $100,000 to $120,000 annually.

This position is on-site, in Denver, Colorado

Responsibilities

• Direct staff in day-to-day procedures regarding the resolution of individual employee benefits issues.
• Interact with Payroll, Finance departments and Benefits vendors to resolve billing, pay, and enrollment matters.
• Inservice HR staff at Corporate and site locations on the methods of enrolling staff on benefits plans and the maintenance of accurate insurance bills.
• Routinely reviews billing processes and suggests process improvement opportunities to Sr. Director, Benefits.
• Audits enrollment data and payroll premium collection process on a quarterly basis for accuracy, initiates corrective actions when necessary to resolve issues.
• Coordinate with Payroll, Finance and HRIS systems on timetable necessary to implement mass benefit and contract updates.
• Reviews monthly vendor billing against plan enrollment to ensure accuracy of payments against plan census.
• Research benefits plan issues raised by employees by interacting with employees and vendors to resolve issues consistent with benefit plan provisions.
• Support Annual 401k Audit activities via research, data analysis and documentation pulls.
• Support Annual benefits compliance reviews including 1094 and 1095 completions, 5500 completions, notification mailings, annual filings and reports as needed.
• Support quarterly 401k Investment Committee meeting preparation and scheduling.
• Conduct quarterly benefits update meetings for field HR staff to provide insight into upcoming benefit program implementations or improvements, gain feedback on field needs or concerns, etc.
• Provide general benefits information to employees and managers, as needed (i.e., orientation, open enrollment and health fairs).
• Maintains current understanding of benefit compliance requirements, annual compliance calendar, and documentation of OVG mailing dates and filing records.
• Maintains issues log for documentation of all benefits-related escalations and resolutions.
• Assists in program implementation and vendor management.
• Maintains strict confidentiality and HIPAA/HiTECH compliance standards
• Assists with HRIS data reviews and cleanup as needed to maintain benefit accuracy.

Qualifications

• Minimum 7 years of increasing responsibility with employee benefits, including health and welfare, 401k, and Leaves of absence.
• Bachelors Degree
• Certification in benefits administration preferred
• Experience working with payroll systems, ADP preferred.
• Experience with 401k audits
• Experience with Request for Proposal process
• Experience with benefits vendor management and metrics measurement/adherence
• Experience developing processes and documenting procedures and policies
• Proficient in educating employees on plan/policy and processes
• Experience communicating with all levels of employee and presenting benefits programs to employee meetings

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group

Job Description: General Manager

The Company

BEAT THE BOMB is the next generation of immersive group entertainment where customers step into real-life video games. We use an innovative digital, interactive game system to reimagine the intersection of technology and human social connection. In our classic Mission experience, teams wearing hazmat suits go through a series of interactive game rooms, including a laser maze, before facing the World’s Largest Paint Bomb! Our original Brooklyn location opened in 2018. We now have locations in Atlanta and Washington D.C. We’ve hosted over 300,000 players including hundreds of corporate team building outings, school groups, and non-profit organizations. Beat The Bomb is one of the highest rated experiences in all 3 markets. We offer a full range of special event services including STEM Camps, Kid and Adult Birthday parties, Corporate Tournaments, and Bachelorette parties. We also have a virtual team building platform called Beat The Bomb Virtual serving remote teams across the globe. Our #1 goal is to ensure every player has a BLAST!

Located in Atlanta’s rapidly growing Upper Westside neighborhood, this is our 2nd location and opened in October 2022. The 10,000+ square foot location offers our classic Mission experiences with glass-walled bomb rooms; 4 immersive arcade lounges (‘Game Bays’); street food and a full selection of beer, wine, cocktails & signature slushies @ The Bomb Bar; a beer garden with sports viewing; and several dedicated private event spaces for large groups. Beat The Bomb Atlanta is already emerging as one of the highest rated experiences in Atlanta with over 4,000 5-star reviews on Google and was recently featured on The Real Housewives of Atlanta!

Essential Duties & Responsibilities:

The General Manager will be a true owner of their business. We are looking for someone who is extremely seasoned, independent, innovative, and business-minded. With support from the HQ squad, they will lead a team of ~20 awesome people delivering an amazing experience to 1,500+ customers per week. They will need to do all of this while carefully managing the P&L. They need to be a natural leader and coach, have a strong understanding of and passion for the product, and be comfortable with the uncertainty and responsibility that comes with working with an early-stage concept. This will be a critical job with significant interactions with the central management team and opportunities for growth as the brand scales across the country!

Customer Service, Operations & Marketing:

• Maintain exceptional guest-centered culture which exceeds customer expectations
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and financial measurements
• Maintain appearance and safety of the facility
• Manage and maintain inventory and ordering of supplies in a timely manner
• Identify operational performance, productivity, and efficiency gaps and implement measures to correct those deficiencies
• Cultivate relationships with community leaders and organizations to ensure strong connections, drive sales and give back
• Financial management experience with success in driving top-line sales, interpreting reporting data, managing budgets, and controlling expenses.
• The desire to work in a fast-paced, entrepreneurial environment – understands the importance of experimentation and iteration
• Ability to understand and manage a unit P&L to both top and bottom-line revenue goals
• Develop and implement programming ideas to drive sales and maximize inventory in coordination with HQ team (league nights, youth programming, theme nights, etc.)
• Support marketing efforts at the local level in coordination with central marketing team and agencies – including partnerships with local businesses, flyering, supporting local PR & advertising efforts
• Support group sales efforts in coordination with a central sales team – including outreach to and relationships with local businesses
• Manage customer service specific to the location

Leading the Team:

• Live and breathe the Core Values of BEAT THE BOMB:
• Bring Positivity
• Take Responsibility
• Build the Future
• Create the Fun
• Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast-paced environment of the job
• Coach, inspire, support, and motivate your team to provide a world-class and service-minded, customer experience
• Oversight of staffing including recruiting, hiring (and firing), training, measuring employee performance, and helping them grow and reach their goals
• Responsible for the creation, management, and coordination of staff schedules
• Responsible for running unit payroll
• Communicate with all unit team members and the Corporate Team on a regular basis to ensure efficient and effective business practices

Our Ideal General Manager:

• You own all facets of your business, you are entrepreneurial-minded and a creative thinker
• F&B Experience – you have led facilities that have a food and beverage component (including alcohol)
• You like to get out in the community, make connections and build relationships
• You like to get your “hands dirty” (we’re a paint-blast facility after all!)
• Proven people leadership with success in building positive service cultures and high team engagement
• Tech Savvy – the ability to use computers, smartphones, tablets, manage through tech maintenance, repairs, and fixes; can learn new software quickly and easily
• High level of interpersonal savvy
• Ability to resolve conflict among customers and/or staff in a professional manner
• Strong communication skills (listening, written, verbal, facilitation) and the ability to interact with all levels of management
• Approachability, trustworthiness, honesty, and a high level of integrity is required
• Ability to control a room/large groups – including children and their parents : )
• Strong commercial and operational expertise
• Must have a strong sense of urgency with demonstrated ability to work independently and make effective well thought out decisions

Qualifications:

• Minimum 10 years experience (management experience required)
• Management of a facility that includes an F&B component
• Knows the importance of driving exemplary reviews
• Knows the entertainment industry requires nights/weekends work (Saturday is our biggest day and General Managers should be on site)
• Multi-unit management experience is desired but not required
• Significant knowledge of and relationships in the local market
• Experience as a leader of new unit/location preferred, including Grand Opening
• Experience in sales/customer service required
• Experience building and leading a team
• Experience in Microsoft Office products required
• Experience with GSuite products preferred
• Bachelor’s Degree
• References upon request

What We Offer:

• Competitive salary with annual bonus opportunities
• An opportunity to advance or expand your career with company growth
• A chance to be a part of an exciting and fast-growing start-up team
• Friends & Family ticket discounts!
• Attractive PTO plan
• Medical, dental, and vision insurance
• Commuter Benefits

BEAT THE BOMB

ABOUT THE ROLE: Pacific Symphony’s Director of Ticketing & Customer Service manages all aspects of ticketing and audience-focused customer service for the organization, including overseeing the ticketing system, managing the customer service team, and ensuring that all patrons receive the highest level of service possible. As an advocate for providing a best-in-class patron experience, this role serves as a crucial link between the organization and its subscribers, single ticket buyers, donors, visitors, and guests. Building and growing satisfying and long-lasting patron relationships is a key strategy for achieving long-term financial growth.

PRIMARY RESPONSIBILITIES:

• Direct the day-to-day operations of the ticketing office; maintain a culture that maximizes revenue

1. Recruit, train, supervise, and monitor performance of patron services associates

2. Train, coach, and mentor team members to resolve customer-service issues 3. Provide guidance to team about upselling, cross-selling and requesting donations

4. Partner with Segerstrom Center to assure timely setup of season events and campaigns in using the Tessitura CRM system

5. Maintain policies and procedures to drive patron retention, development, and lifelong relationships

• Support the Symphony’s overall strategy to build patron loyalty with an emphasis on both service and sales

1. Manage and develop protocols for customer service issues, including using the CRM

2. Respond to escalated customer service inquiries and concerns

3. Work with the marketing team to develop varied strategies and promotions that deliver maximum revenue

4. Partner with the development team on cohesive strategies to further engagement, promoting Box Circle Club memberships and donation add-ons to ticket purchases

5. Support outbound calling campaigns to ensure that they achieve sales goals

• Maintain and advance ticket office reporting, operational and related financial controls

1. Prepare regular reports for marketing team, finance officers and senior leadership

2. Oversee reconciliation of tickets sold and cash receipts within the ticketing system and with the finance department on an ongoing basis

3. Work with the patron services team to assure proper daily routines are performed

4. Collaborate with the marketing team to ensure consistent messaging, purchase tracking, and accurate reporting on customer use of promotions and discounts.

5. Contribute actively to the budgeting process (ticket sales and ticket office expenses) 

• Monitor and control inventory so it is available for its most productive use

1. Control ticket inventory by placing holds for internal use, such as sponsor holds and operational needs, as well as maintaining inventory for subscriptions and packages

2. Direct and manage complimentary ticket program(s)

3. Analyze pricing and venue mapping to recommend optimal revenue and loyalty generating structures

• Represent the first-hand perspectives of patrons when providing vital feedback to the senior management team about patron experiences, requests, needs, and suggestions

• Participate as a member of the Tessitura Users Group, to assure that the Symphony’s interests are represented with the Segerstrom Center and that the platform’s capabilities are being used optimally

• Work with other departments to build and implement best practices in customer service

• Develop and supervise ticketing and customer service team incentive plans, working in conjunction with the VP of Marketing & Communications and the COO/CFO

• Embrace a commitment to actively welcoming and serving everyone in our community • Manage and participate in night-of-show box office rotation

• Perform other duties as assigned

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time

EXPERIENCE AND QUALIFICATIONS:

• Five to ten years of demonstrated success in a customer service environment, preferably in the entertainment sector or for a performing arts or cultural organization

• Experience managing a business or operational team

• An ability to lead, direct, and inspire a people on a ticketing and customer service team

• Ability to encourage others in pursuing their interest in orchestral music performances is a plus • Extensive knowledge of Tessitura CRM or similar ticketing systems

• Strong analytical skills and an ability to make data-driven decisions

• Well-organized and deadline-oriented, with exceptional attention to detail and follow-through

• Ability to work both in structured and planned environment, and in situations where rapid response and instant decision-making is essential

• Strong written and verbal communication skills

• Excellent interpersonal skills and ability to interact with differing personalities and/or people of diverse backrounds at all levels of the organization — including board members, donors, senior management and artist representatives, as well as current and potential audience members

• Excellent organization skills and ability to prioritize when there are competing deadlines

• Ability to analyze, problem-solve, initiate improvements, and work on projects independently

Pacific Symphony

Who We Are:

Across Oneida Nation Enterprises, you’ll find that people take pride in the work they do and the team they’re a part of. You’ll hear it in the stories of countless veteran team members who have built their careers here. You’ll see it in action during recognition awards and events like our team member carnival, art show, holiday gatherings and more. You’ll also feel it from your team members, who are committed to being “first within our team,” looking out for each other even during challenging times. We know that when we create opportunities for people to thrive and develop their skills and careers, that not only enriches their life but the lives of others.

What you will Do:

• Provide leadership, training, support and actively manage all levels of the banquet staff.
• Trains, evaluates and schedules Banquet colleagues in accordance with the standards of the company policies and guidelines.
• The ability to hire, train, motivate, discipline, direct, and supervise the work of the colleagues in the Banquet Department.
• Participate with annual financial and capex budgeting process.
• Awareness of banquet and catering industry trends of food, beverage and service with focus on frictionless experiences, profitability and environmental impact.
• Review schedules all banquet colleagues to maintain the service standards of Turning Stone Casino Resort while operating within budgeted labor cost guidelines.
• Ensure proper care, security and maintenance of hotel equipment through supervision of service personnel.
• Ensures daily housekeeping program to include storage and operational areas and colleague appearance.
• Coordinate and ensure the needs of the Catering department with the managers of interrelated departments are met timely.
• Ensures that payroll and gratuity reports are prepared accurately.
• Attend and participate in all required meetings but not limited to the following: Banquet Event Order Meetings, Preconvention Meetings, Client and Group Organizers, Entertainment Catering, Special Events – Internal and External
• Communicate with the group hosts and event organizers to review event details of the functions.
• Organize and orchestrate any last-minute changes or details to functions.
• Ensures the set-up and service of contracted functions meet guest’s expectations and Turning Stone standards.

Who you are:

1. Have a minimum of 5 years of experience in similar position, preferably in luxury environment.
2. Have in-depth knowledge and functionality of Delphi.
3. Willing to work a flexible schedule and holidays.
4. Be a self-motivator and motivator of others.
5. Work in a safe, prudent and organized manner.
6. Have an in-depth knowledge of food and preparation
7. Have in-depth knowledge of wine and spirits
8. Be able to relate to all levels of guests and management.
9. Reading, writing and oral proficiency in the English language.
10. Have the ability to handle multiple tasks at one time.
11. Have excellent communication and organization skills
12. Be able to consistently delight and satisfy our guests
13. Have the ability to handle guest requests in a detailed manner
14. Must have excellent attention to details, and extensive service knowledge
15. Excellent leader and trainer.
16. Strong interpersonal skills.

What we Provide:

Oneida Indian Nation offers a wide range of benefits including comprehensive medical, dental and vision plans, 401(k), life insurance, parental benefits, adoption assistance, paid time off program with paid holidays and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Oneida Nation Enterprises

Job Description: General Manager

Essential Duties & Responsibilities:

The General Manager will be a true owner of their business. We are looking for someone who is extremely seasoned, independent, innovative, and business-minded. With support from the HQ squad, they will lead a team of ~20 awesome people delivering an amazing experience to 1,500+ customers per week. They will need to do all of this while carefully managing the P&L. They need to be a natural leader and coach, have a strong understanding of and passion for the product, and be comfortable with the uncertainty and responsibility that comes with working with an early-stage concept. This will be a critical job with significant interactions with the central management team and opportunities for growth as the brand scales across the country!

Customer Service, Operations & Marketing:

• Maintain exceptional guest-centered culture which exceeds customer expectations
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and financial measurements
• Maintain appearance and safety of the facility
• Manage and maintain inventory and ordering of supplies in a timely manner
• Identify operational performance, productivity, and efficiency gaps and implement measures to correct those deficiencies
• Cultivate relationships with community leaders and organizations to ensure strong connections, drive sales and give back
• Financial management experience with success in driving top-line sales, interpreting reporting data, managing budgets, and controlling expenses.
• The desire to work in a fast-paced, entrepreneurial environment – understands the importance of experimentation and iteration
• Ability to understand and manage a unit P&L to both top and bottom-line revenue goals
• Develop and implement programming ideas to drive sales and maximize inventory in coordination with HQ team (league nights, youth programming, theme nights, etc.)
• Support marketing efforts at the local level in coordination with central marketing team and agencies – including partnerships with local businesses, flyering, supporting local PR & advertising efforts
• Support group sales efforts in coordination with a central sales team – including outreach to and relationships with local businesses
• Manage customer service specific to the location

Leading the Team:

• Live and breathe the Core Values of BEAT THE BOMB:
• Bring Positivity
• Take Responsibility
• Build the Future
• Create the Fun
• Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast-paced environment of the job
• Coach, inspire, support, and motivate your team to provide a world-class and service-minded, customer experience
• Oversight of staffing including recruiting, hiring (and firing), training, measuring employee performance, and helping them grow and reach their goals
• Responsible for the creation, management, and coordination of staff schedules
• Responsible for running unit payroll
• Communicate with all unit team members and the Corporate Team on a regular basis to ensure efficient and effective business practices

Our Ideal General Manager:

• You own all facets of your business, you are entrepreneurial-minded and a creative thinker
• F&B Experience – you have led facilities that have a food and beverage component (including alcohol)
• You like to get out in the community, make connections and build relationships
• You like to get your “hands dirty” (we’re a paint-blast facility after all!)
• Proven people leadership with success in building positive service cultures and high team engagement
• Tech Savvy – the ability to use computers, smartphones, tablets, manage through tech maintenance, repairs, and fixes; can learn new software quickly and easily
• High level of interpersonal savvy
• Ability to resolve conflict among customers and/or staff in a professional manner
• Strong communication skills (listening, written, verbal, facilitation) and the ability to interact with all levels of management
• Approachability, trustworthiness, honesty, and a high level of integrity is required
• Ability to control a room/large groups – including children and their parents : )
• Strong commercial and operational expertise
• Must have a strong sense of urgency with demonstrated ability to work independently and make effective well thought out decisions

Qualifications:

• Minimum 10 years experience (management experience required)
• Management of a facility that includes an F&B component
• Knows the importance of driving exemplary reviews
• Knows the entertainment industry requires nights/weekends work (Saturday is our biggest day and General Managers should be on site)
• Multi-unit management experience is desired but not required
• Significant knowledge of and relationships in the local market
• Experience as a leader of new unit/location preferred, including Grand Opening
• Experience in sales/customer service required
• Experience building and leading a team
• Experience in Microsoft Office products required
• Experience with GSuite products preferred
• Bachelor’s Degree
• References upon request

What We Offer:

• Competitive salary with annual bonus opportunities
• An opportunity to advance or expand your career with company growth
• A chance to be a part of an exciting and fast-growing start-up team
• Friends & Family ticket discounts!
• Attractive PTO plan
• Medical, dental, and vision insurance
• Commuter Benefits

BEAT THE BOMB

ABOUT US

Enthusiast Gaming is building the largest media and content platform for video game and esports fans to connect and engage worldwide. Combining the elements of its four core pillars; Media, Talent, Esports, and Experiences, Enthusiast Gaming provides a unique opportunity and integrated approach to reach and connect with its coveted GenZ and Millennial audience. Through our proprietary mix of digital media and entertainment assets, Enthusiast Gaming has built a vast network of like-minded communities to deliver the ultimate fan experience.

ABOUT THE POSITION

Our Strategic Partnerships team is looking to hire a Project Manager to assist on our tentpole activations and our broader direct sales business. Reporting to the Associate Director, Strategic Partnerships, you will work in our Marina del Rey production studio each Tuesday for about 6 months per year, and spend time in our Culver City office some days each month as well.

As Project Manager, Strategic Partnerships, you will organize and aid the sales, account management, content, talent, and marketing teams in display, video, and social media & custom content activations. You will also be the primary point of contact and hub for internal, cross-functional teams focused on key brand deals & sponsorships, campaign management, and communication to senior leadership.

If you are a gamer, an expert in digital & influencer marketing, have a passion for leading the production and development of leading-edge gaming content, and want to work in a fun environment…this role is for you!

RESPONSIBILITIES

• Manage cross-functional communication in the development and execution of complex gaming media activations, including video and content production, game development, and marketing collateral.
• Aid in production studio relation management, while assisting in vendor relationships for our direct sales campaigns & tentpole activations.
• Organize the data and communications of the team to maximize efficiency and streamline the distribution of key information across the teams.
• Manage Discord channels, game lobbies, & stream keys during pre- & live production.
• Identify risks and outstanding tasks while proliferating resources and processes to optimize workflows – guiding KPI-driven measurement strategies, identifying performance trends, optimizing campaigns to achieve results, and distributing performance data to senior leadership.
• Nurture a culture of communication and collaboration, giving each team member confidence in contributing to the overall success of the organization and campaigns.
• Liaise with clients and agencies to ensure expectations are clearly documented, resources are enumerated, and tasks are assigned and completed on time and on budget.

REQUIRED QUALIFICATIONS

• Minimum 3 years of project management experience in a complex digital and distributed workplace or similar environment
• Experience simultaneously leading multiple projects, successfully meeting/achieving their differing timelines and deliverables
• Willingness and ability to be at our Marina del Rey, CA production studio each Tuesday from September through February (approximately)
• Willingness and ability to work from our Culver City, CA office at least several days per month
• Live production and showrunning expertise in the gaming and/or media industry
• Passion for gaming
• Experience with Monday.com or similar project management software
• Experience with G-Suite (Gmail, Google Docs, Google Sheets, etc.)
• Process-oriented mindset with the ability to
• identify working trends and risks
• implement optimization strategies and solutions to improve workflows
• Experience working effectively with cross-functional teams and across all levels of an organization
• Ability to translate complex information into understandable terminology for stakeholders with varying levels of relevant knowledge

PREFERRED QUALIFICATIONS

• Gaming industry experience
• Knowledge of the Enthusiast Gaming brands and use of our products
• Data analysis and distribution experience
• Well-developed understanding of advertising performance metrics and ecosystem with the ability to speak to industry trends and best practices
• Scrum Master, PMP, or other relevant professional certification

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement. At Enthusiast Gaming we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

Enthusiast Gaming is an Equal Opportunity Employer and welcomes and encourages applications from all interested and qualified candidates. Enthusiast Gaming will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Enthusiast Gaming staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

For more information about us, please visit www.enthusiastgaming.com.

LI-#Hybrid

Enthusiast Gaming