Chicago Casting Calls & Acting Auditions

We are seeking a highly motivated and experienced individual to join our team as an Inside Sales & Customer Support Manager. In this role, you will lead and manage the frontline sales and customer service operations, focusing on achieving sales targets and delivering exceptional customer support. The ideal candidate should have a proven sales and customer service track, preferably within the pharmaceutical, healthcare, or SAAS & Tech industries.

Responsibilities:

• Lead and manage the inside sales and customer support team, ensuring effective performance and achievement of sales goals.
• Develop and implement strategies to drive sales growth and enhance customer satisfaction.
• Provide hands-on leadership and support in both inbound and outbound sales, focusing on 80% sales and 20% support activities.
• Utilize KPIs, metrics, and analytics to identify strengths and weaknesses, and develop action plans for improvement.
• Manage customer contact roles, with a preference for candidates with experience in the dental implant industry or related industries.
• Collaborate cross-functionally with sales, marketing, and customer service departments to ensure alignment and maximize performance.
• Utilize relevant systems and software, including Google Workspace, Made to Manage (ERP), Zoho (CRM), and Vonage.
• Demonstrate proficiency in omni-channel sales and support, leveraging various communication channels.
• Comfortably travel up to 10% to Vegas for business-related purposes.
• Bring tech start-up sales experience and the ability to build and grow an inside sales team from scratch.
• Possess a balance of personable and analytical skills, effectively connecting with customers while driving results.
• Experience with Magento for order management system is desirable.

Requirements:

• A Bachelor’s degree in a related field or relevant proven experience within pharmaceutical, healthcare, or SAAS & Tech industries is preferred.
• Previous hands-on leadership experience and a successful track record in frontline sales and customer service.
• Strong inside sales management experience and demonstrated proficiency in customer service.
• Ability to work with KPIs, metrics, and analytics to drive improvements.
• Familiarity with relevant systems and software, including Google Workspace, Made to Manage (ERP), Zoho (CRM), and Vonage.
• Omni-channel experience and the ability to collaborate effectively across functions.
• Comfortable with occasional travel (up to 10%) to Vegas.
• Prior experience in a tech start-up sales environment is highly desirable.
• Excellent interpersonal and communication skills.

The estimated salary range is between $110K to $140K +bonus per/year.

Join our dynamic team and take on a pivotal role in driving sales growth and ensuring outstanding customer support. Please submit your resume and cover letter detailing your relevant experience and qualifications. Only shortlisted candidates will be contacted for further steps in the selection process.

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.adeccousa.com/candidate-privacy/. The Company will consider qualified applicants with arrest and conviction records.

Adecco

MoistureShield, a CRH company, is a division within Oldcastle APG. MoistureShield has pioneered the use of recycled polyethylene plastic in the manufacture of composite building materials. With its constantly evolving portfolio of patented and proprietary recycling technologies, MoistureShield has been widely recognized as a leader in resource conservation innovation and received the EPA Award for Environmental Excellence for its process of converting scrap plastic to composite outdoor decking.

The Market Development Manager (MDM) will be the face of Oldcastle APG for our MoistureShield Decking, RDI Railing, Barrette Outdoor Living and Duralife Decking brands in the Mid Atlantic market area (MD, DE, VA). Ideally, we would like the person based in Baltimore or NoVA markets, but are open to considering candidates in other major metro areas in the region. The position with work closely with the Regional Sales Director and local Territory Sales Managers, and implement processes to develop and manage pull through business at the contractor, installer, architect and homeowner level for business in the traditional 2 step distribution channel.

Responsibilites

• Working in the assigned territory to increase sales at retail lumber yards and regional distribution partners, and assist with gaining stocking dealers and special orders of stated brands throughout the territory by pulling through business and conversions in the marketplace
• Assisting with and attending sales functions, as well AIA presentations to architects for specs and conversions
• Coordinating and conducting training on our products
• Represents stated brands and attends trade home shows to promote our product
• Coordinates liaison between Territory Sales Manager and other sales related units
• Prepares periodic sales report showing sales volume, potential sales, and areas of proposed client base expansion
• Monitors and evaluates the activities and products of the competition
• Responsible for pull through sales to builders, architects and homeowners
• Responsible for follow up and conversion of all leads, both individually generated as well as those generated by stated brands field marketing efforts

Experience/Education

• Bachelor’s Degree or equivalent combination of education and experience with 5+ years related experience in Sales
• Valid Driver’s License with clean driving record
• Excellent Customer Service and interpersonal skills
• Proficient in Microsoft Office with advanced knowledge of excel and ERP systems
• Overnight travel up to 50% depending on territory size

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

MoistureShield, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability

Oldcastle APG

Be at a great place to work with MissionSquare Retirement, a FINANCIAL SERVICES LEADER in public sector employee retirement products and services. Headquartered in Washington, DC, MissionSquare Retirement was founded to provide portable retirement benefits for city and county managers, enabling accumulated retirement assets to be transferred between employers. Today, MissionSquare Retirement serves more than 1.5 million participant accounts, and more than 9,000 retirement plans across the country. We have an extraordinary talent base and invite you to consider joining MissionSquare Retirement’s Client Experience Team.

The Sr. Research Manager – Online Community Management will develop insights for the company through the management of online communities, manages all aspects of the online research community which will consist of participants, plan sponsors and other stakeholders. This includes managing the community membership, curate and/or develop content in collaboration with all parts of the organization, manage the calendar, and lead the creation of findings and insights based on community activities.

Essential Functions for this role include:

• Serves as the subject matter expert (SME) for the online community
• Leads and manages research projects from ideation through execution
• Primary contact with online community platform
• Partners with product, operations, compliance, and marketing to develop content and activities that supports company goals and projects
• Manages the community membership and engagement across stakeholders
• Develops unique insights from community activities and varied data points; dreams big

If you have the following credentials, we encourage you to apply:

• Minimum of 5 years’ experience in research and/or analytics required.
• Proven project or program management experience preferred.
• Strong writing skills and ability to incorporate data and trends in clear, concise, vibrant prose or data visualization.
• Knowledge of financial services retirement industry and/or local governments preferred.

To benefit your career and support your wellbeing, we offer:

• Competitive Total Rewards (compensation and benefits) package, including 401(k) Plan with matching contributions
• Varied incentive plans
• Flexible/Hybrid work schedules
• Wellness programs
• Tuition reimbursement
• Professional and career development courses
• Mentoring programs
• Volunteerism program

As a company, MissionSquare Retirement is an Equal Opportunity Employer. We strive to create an environment that reflects the value and diversity of our employees and fosters respect among them. We believe that talent from diverse backgrounds will further enhance our ability, and mission, to serve those who serve their communities.

Positions at this location require a COVID-19 vaccination. Offers of employment are conditioned upon the successful candidate providing proper proof of vaccination status prior to employment and pursuant to applicable law.

MissionSquare Retirement

Job Title: Microsoft Dynamics CRM Project Manager

Location : Farmington, CT (Onsite)

Duration : Full-Time

Job Description:

More than 12 Years of experience in solution designing, architecting, and implementing Identity and Access Governance projects.

Experience of working on full life cycle implementations across multiple versions of Dynamics CRM D365

PMP, Prince2-Practioner certified.

Overall project management (Risk, Scope, Quality, Resource Utilization, etc.)

Service delivery management

Ensure timely deliveries of all requirements

Manage dependencies and communication | Conduct status meetings and facilitate issue resolutions

Work on project-based resource planning & Capacity Management

Expertized in coaching Agile principles and DevOps practice methods.

Identify and implement process improvement and knowledge management

Review engagement dashboards and SLAs along with various Client Company stakeholders & Drive Continuous Improvement

Implemented a complete life cycle of at least 8 to 12 projects.

Also have done projects on-premises/ cloud, support, upgrade, and Migrations.

Knows the MS methodology well; able to articulate and understand the pain points of customers.

Should be customer-facing with excellent analytical and communication skills.

Project Management experience for Support and Maintenance projects for 5+ years.

Good to have skills

Scrum Master Certified, AWS Architect, 6Sigma & ITIL

ITIL-certified PM preferred.

Axius Technologies Inc.

Hybrid in Hartford preferred | Open to 100% Remote

Our client, a leader in the insurance industry, needs a Project Manager who has experience leading marketing initiatives to join their team.

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Responsibilities of the Integrated Marketing Project Manager:

• Support day-to-day project management in implementing marketing deliverables
• Work across multiple teams and functions to drive multiple large initiatives forward concurrently
• Create detailed project plans and timelines for integrated campaigns, track production, secure reviews and approvals from key stakeholders, and ensure marketing assets are delivered on time and on budget
• Keep team members accountable for assigned tasks and ensure marketing projects are completed on time and within budget
• Coordinate resources, schedules, and porject deliverables to ensure cross-functional team is aligned

Requirements of the Integrated Marketing Project Manager:

• Bachelor’s degree and 5+ years of PM experience with 2+ years in marketing; PMP or CAPM preferred
• Strong understanding of digital marketing development is a must
• Demonstrated track record working with multiple clients on marketing campaigns and creative development
• Strong experience using project management tools is a must; Workfront is a preferred platform
• Computer skills – proficient/expert in PowerPoint, Excel, Word, etc.
• Strong organizational, structure, and communication skills
• Self-starter who enjoys solving problems and finding improvement opportunitiesy

Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact [email protected].

Job ID: 378273

Eliassen Group

Voice of the Customer Manager

Hybrid in Colorado Springs

Full Time, $82-107K + 15% Bonus + Benefits

Job Description

Our client is seeking an experienced, Voice of the Customer (VOC) Manager to support the needs of our rapidly growing business. This is a unique opportunity to further expand customer (member) listening posts across the business, enhance program maturity, and improve our member experience to accelerate growth and enhance our members’ financial quality of life. You will have the opportunity to work cross-functionally to understand and dive deep into member data to reduce decision risk, increase profitability, and inform the evolution of best-in-class member experiences. A successful candidate will have direct, hands-on experience leveraging customer feedback to drive business results and building relationships, and influencing cross-functional stakeholders at all levels across the organization. Our client strives to create a positive, supportive, and diverse culture. We look for people who are curious, collaborative, and aligned with our mission of enhancing customer (member) financial health.

Essential Functions

• Measure the customer (member) experience by managing multiple, ongoing, transaction, and relationship surveys. Expand listening posts to encompass all channels and product lines. Continuously identify, evaluate, enhance, and update relevant customer feedback data sources. Lead the evolution of the program as we progress from solicited to unsolicited feedback and incorporate predictive and advanced analytics to support recommendations and measure results.
• Engage in dialogue with stakeholders to understand the root causes of customer feedback, and the impact of changes to the customer experience, aiding the interpretation of VOC insights. Act as an enabler for customer experience activities – deliver best practices, tools, and guidance across the organization, and work in close collaboration with executives and internal partners to identify and prioritize customer experience projects.
• Analyze disparate sources of data to identify data patterns and customer pain points including external benchmarks, consumer demographics, and internal operational data. Leverage insights to provide actionable recommendations to improve customer experience via training opportunities, process improvements, product development, technology enhancements, etc. Link metrics to business performance and develop strategic action items that drive results.
• Provide support and direction to more junior team members and serve as a mentoring peer. When assigned direct reports and under the guidance of your immediate supervisor, handle supervisory duties such as approving time off, performance reviews, and disciplinary actions.
• Bank Secrecy Act: Remains cognizant of and adheres to Our client’s policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Qualifications

Minimum Formal Qualifications for this Position:

• Bachelor’s Degree in Statistics, Marketing, Psychology, or similar fields of study.
• Master’s Degree MBA (Preferred)
• 4+ years’ of experience in research, analytics, and customer strategy
• 2+ years’ of partnering with stakeholders to develop actionable insights which enhance the customer experience and drive business results.
• 1+ years’ team leadership experience (Preferred)

Technical or Specialized Knowledge/Skills:

• Knowledge/use of business-related PC applications, such as Excel, Word, Outlook, and PowerPoint.
• Experience completing an in-depth analysis of structured and unstructured data, identifying the root cause of customer issues/pain points, and making recommendations for training opportunities, process improvements, and/or technology enhancements.
• Technical and operational understanding of the relationship and transactional VOC surveys and KPIs including NPS, CSAT, and CES, and leveraging insights in a closed-loop system.
• Empathy to see the world through the customer’s (members) eyes. Acts as an advocate for our members and builds a customer-centric culture.
• Written and verbal communication skills with the ability to clearly articulate insights and implications to the business.
• Ability to create compelling presentations to communicate key findings and recommendations, and influence cross-functional stakeholders and senior management.

Interactive Resources – iR

Day to Day:

• Define problem areas of the product, including complex issues, and create clarity for the team.
• Use data insights to evaluate and inform product strategy.
• Develop and own the roadmap for the team for their product based area based on company strategy.
• Create alignment within the teams by communicating with a broad range of stakeholders (R&D leaders, manager and cross functional partners).

Required Skill Sets:

• 5+ years in a product management role.
• Experience owning products that have strong data components.
• Experience building messaging products and leveraging social media messaging (or other chat tools).

Find Great People | FGP

Senior Product Manager | Internet of things (IoT) | Cyber & Network Security

Location: Hybrid in New York or San Francisco

Salary: $150k – $200k base salary + equity

We are partnered with a leader in the smart building tech space to help them hire a Senior Product Manager to lead their security technology.

You will be responsible for owning the product vision and go-to-market strategy for their new security products.

Experience required:

• 5+ years of Product Management experience, primarily building B2B/SaaS products
• Exposure working for a Cyber/Network Security company or directly building security focused products
• Strong knowledge of IoT products
• Ability to perform under pressure with strict time deadlines
• Excellent communication and presentation skills
• Passionate about IoT and Security technology

If you’re interested in learning more please apply with your CV/Resume.

TDA

Marketing Program Manager

IDR’s largest client is seeking a Marketing Program Manager to join its team! This is an Remote position!

Responsibilities of the Marketing Program Manager include:

• Managing the marketing program by collaborating with cross functional teams
• ·Communicating the program plans, managing the marketing budget and ensuring the program stays on track
• Creating metrics and reports to accesses the development status

Required skills/experience of the Marketing Program Manager include:

• 5+ years professional Marketing Management experience in a large organization
• Knowledge of Lean principles
• PMP certification preferred
• Insurance industry experience

What’s in It for you?

• Join a flexible, friendly, laid-back work environment
• Enjoy extremely competitive compensation and benefits package
• Enjoy true work/life balance
• Join an extremely secure organization that offers job stability

IDR, Inc.

JOB DESCRIPTION

Push business expectations further by joining a diverse team of collaborative individuals with one thing in mind; bridging the gap to customer empowerment. You’ll have the opportunity to influence change within an industry that has served as the backbone of society since the beginning of the industrial revolution. Regal’s Commercial Systems business is fortunate to have a hand in igniting this digital transformation as we apply insights from customer behavior, develop skillful content, and implement constant feedback to enhance a frictionless digital customer experience through a high performing team that will drive us into the future. The Digital Team is seeking talent that will, not only, strategize and execute researched decisions, but also approach each task with determined interest. You’ll have the opportunity to work with emerging technologies, from various mature customer, product, ecommerce technologies to more upcoming machine learning and artificial intelligence applications.

Our team is waiting for the next great addition, reach out today for more information.

This role will support our Commercial Systems division’s overall Digital Customer Experience (DCX) product portfolio with focus on Small-Medium customer growth, 80/20 initiatives to maximize growth on the best fit customers and most profitable products and will also be a key player driving implementation and coordination of digital efforts for profitable growth through enhanced digital customer experience. As a Product Manager you will be responsible to drive the top level strategy, business objectives desired timing, and a vision of solution direction, while also converting strategy and solution vision into the product vision by creating the backlog of epics and user stories. The Product Manager collaborates and is supported by business analysts, designers and technical architects who will capture detailed requirements and manage the development process.

KEY RESPONSIBILITIES

• Provide strategy and priority guidance for business(es) s/he represents regarding digital activities (eg. digital campaigns for IMCs, requirements for enhancements, web content needs, etc.)
• Drive product strategies and long term vision to build best in class digital products. Partner with business teams and agile product teams to build product roadmaps that will be incorporated in to the broader company product portfolio plan. Ability to craft a product vision (short to long term) and convert that into a concrete strategy
• Participate in market research, validation, and whitespace analysis to identify new opportunities for new and existing features and functionalities
• Conduct user research, gather business requirements, draft user stories and usability studies, collaborating with designers, developers and research teams from end to end of the process.
• Implement and breakdown customer on-boarding roadmap into epics and group user stories
• Lead product data changes as needed to support the customer experience.
• Act as an interface and customer advocate to ensure customer, user and business needs are addressed.
• Represent customers, users and business with IT PM & QA team in grooming sessions.
• Collaborate with business team members and customers to gather requirements, define project scope, and ensure timely, high-quality completion of work.
• Perform analysis on website, search, and campaign performance metrics and make appropriate recommendations for improvements.
• Ensure proper solution design and implementation of key eCommerce feature’s to support the longevity and speed of business strategy.
• Head digital projects and agile product implementation between multiple different IT and business teams to gain requirements, approvals and ensure timelines are kept that align with business needs.
• Applies values, business strategy, policies, and experience to make complex decisions in ambiguity and with uncertain consequences.
• Ability to measure performance through analytics and transform the results into actionable plans

PROFESSIONAL EXPERIENCE/QUALIFICATIONS

• Bachelor’s degree or related field and a minimum of 5 years of relevant experience or a Master’s degree with a minimum of 3 years’ experience
• Exceptional written and verbal communication skills.
• Flexible and willing to accept a change in priorities as necessary
• Experience managing digital campaigns such as social media marketing, display ads, search marketing, etc.
• Understanding of common eCommerce, database, API and networking structures
• 3-5 years of experience in e-commerce project management
• Can communicate with senior leadership demonstrating confidence and clarity
• Experience articulating customer pain points and a product vision
• Ability to connect common eCommerce product metrics to business goals
• Experience running voice of customer research initiatives
• Experience with prioritization frameworks and running product road maps in a structured way
• This position is based at our downtown Chicago location. This will be a hybrid schedule with the expectation to be onsite 1 week every 6 weeks for team collaboration.

#LI-Hybrid

Regal Beloit Corporation