Chicago Casting Calls & Acting Auditions

This is a hybrid position requiring 2 day, in person, in our downtown Chicago, IL office.

JOB SUMMARY

The Membership Coordinator serves in the Member Resource Center (MRC) in the delivery of exceptional customer service for all internal and external customers and ensuring a positive member experience. The Coordinator provides frontline support and is initial point of contact for all externally facing member/customer touch points (i.e.- phones, email, website etc.). Must demonstrate teamwork, integrity, initiative, and adaptability..

ESSENTIAL FUNCTIONS

• Manages, responds, and/or interacts with customers’ (members and non-members) inquiries via all customer touchpoints (i.e.-phone, email, web form etc.) to provide information and assistance.
• Record customer interactions, details of inquiries, complaints, and/or comments, as well as actions taken.
• Maintain highest level of customer service.
• Upsell/cross-sell AOA products and services that meet customer needs.
• Provide and maintain information regarding AOA’s policies, practices, and procedures.
• Handles financial transactions, membership dues payments, credits, adjusts payments, balances bank batches, and makes calls to collect on outstanding invoices.
• Identify and provide recommendations for process improvement and enhancements that better serve AOA’s customers.
• Maintains up-to-date knowledge of membership, CME and association programs, products/services, and policies to support inquiries to the department.
• Supports initiatives and/ or goals for the Membership Services Department and overall organization.
• Ensures data quality of information entered the system for customers.
• Works closely with manager to resolve difficult/unusual issues.
• Utilizes member support applications such as Outlook, Learning Management System platform, AOA databases; Nextiva Call Center applications and other AOA data support systems.

MINIMUM QUALIFICATIONS OR EXPERIENCE

Education:

• High school diploma or GED required.
• Bachelor’s degree or equivalent years of call-center experience preferred

Experience:

• 1-3 years in a customer service or higher-level operational position, preferably healthcare or an association setting.
• Call center experience is preferred.

SPECIAL SKILLS/EQUIPMENT

• Excellent Customer Service Skills.
• Strong attention to detail.
• Problem solving skills
• Excellent verbal, writing and interpersonal communications.
• Ability to work independently as well as collaboratively.
• Good organizational skills
• Intermediate to advanced in use of Microsoft Office applications
• Familiarity with association management software a plus.

PHYSICAL, MENTAL DEMANDS/WORKING ENVIRONMENT

PHYSICAL

• Sitting: 90%
• Standing/Walking: 10%
• Lifting: Minimal, less than 20 lbs.
• Vision: Computer, phone

MENTAL

Able to handle multiple responsibilities simultaneously.

ENVIRONMENT

• Hybrid Work Model
• Typical office environment

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

American Osteopathic Association is unable to sponsor work visas at this time.

American Osteopathic Association

*****THIS POSITION IS NOT REMOTE******

The WellBe care model is a Physician Led Advanced Practice clinician driven geriatric care (care of older adults) team focused on the care of the frail, poly-chronic, elderly Medicare Advantage patients. This population is typically underserved and very challenged with access to care. To address these problems, we have elected to bring the care to the patient, instead of trying to bring the patient to the care. Care is provided throughout the entire continuum of care – from chronic care and urgent care in the home, to hospital, to skilled nursing facility, to assisted living, to palliative care, to end of life care. WellBe’s physician/advanced practicing clinician led geriatric care teams’ partner with the patient’s primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum.

GENERAL SUMMARY

We are seeking a Senior Manager Outreach Manager to lead our centralized member outreach efforts at WellBe. This leader will help provide guidance, focus and execution to the strategic direction of the Outreach Center to include but not limited to inbound, outbound, quality and training department development and direction. Work as a cross-functional leader to build transparent, impactful and collaborative member related services within WellBe. Achieve results, drive initiatives to improve the efficiency and effectiveness of processes and procedures, seek out best practices to support scalable growth with a focus on people, processes and technology. Establish a culture that supports best in class service to our membership and is aligned to the WellBe core values. You will have the opportunity to shape and execute the WellBe outreach team, strategy and leadership reporting to you. You must have proven Outreach Center management experience and a passion for patient satisfaction.

Role & Responsibilities

The Senior Manager Outreach Center oversees all aspects of the daily operations of our Outreach Center, overall team performance and drive strategic direction.

• Develop and establish division goals, accelerate our member engagement and communication model to drive overall performance.
• Define & implement strategies to improve member experience and engagement, scale multiple teams, develop talent and improve retention.
• Participate in the development of roles, enhancement of tools, and assessment of outreach center effectiveness and efficiency.
• Implement growth strategy and develop new processes as necessary to enhance WellBe centralized outreach center performance.
• Build collaborative relationships within the outreach center leadership team as well as cross functionally that fosters productive partnerships and encourages process improvement.
• Prepare reports and analyze outreach center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
• Participate in the strategic oversight of the Outreach Center developing tools and assessing call center effectiveness and efficiency.
• Work closely with the Vice President of Contact Center Operations to develop and best-fit improvement plans as well as make recommendations and needed adjustments based on employee and member feedback.
• Championing change and improvements across the patient experience.

QUALIFICATIONS

Educational/ Experience Requirements:

• Bachelor’s degree in business or equivalent experience
• 7+ years of current experience in management within a contact center
• 3+ years of current experience managing large teams and building structure and processes

Required Skills and Abilities:

• Proficient in Microsoft Office Suite, especially Microsoft Excel, Word, and PowerPoint
• Experience using a Customer Relationship Management (CRM) systems
• Proficiency in call center software (CCaaS) (e.g. RingCentral, Five9, Etc.)
• Proficiency with navigating EHR and scheduling systems
• Healthcare industry (Medicare) knowledge is a plus
• Desire to tackle complex challenges and transform them into solutions.
• Proven ability in managing multiple priorities, with the ability to work in a fast-paced environment.
• Ability to form solid cross-functional relationships and influence others to drive to a common goal.
• Strong organizational, problem-solving and analytical skills.
• Demonstrated strategic and impactful leadership with global support teams in highly collaborative environments.

Supervisory Responsibility: This position will have supervisory responsibility

Travel requirements: Travel may be required up to 20%

Work Conditions: Ability to lift up to 20lbs. Moving, lifting, or transferring of patients may involve lifting of up to 50lbs as well as assisting with weights of more than 50lbs. Ability to stand for extended periods.

Ability to drive to patient locations (i.e. home, hospital, SNF, etc). Fine motor skills/Visual acuity

The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role

WellBe Senior Medical

Job Responsibilities

• Accept watches and jewelry for repair and services
• Evaluate items’ condition and clearly identify necessary repairs
• Communicate instructions for servicing and enter information clearly into the POS system
• Responsible for merchandise transfers
• Assist sales team with customer orders
• Assist customers with concerns
• Facilitate delivery of merchandise to customers

Requirements

• Previous customer service experience
• Experience in a luxury retail environment strongly preferred
• Ability to maintain composure in high pressure, fast-paced environment
• Good listener and communicator
• Organized and good at multi-tasking
• Comfortable at handling phone calls and in person correspondence
• Professional and welcoming presentation
• Demonstrates attention to detail and has a sense of urgency
• A passion for the jewelry industry

Razny Jewelers

Summary:

Assist the Vice President of Membership and Certification with their mission for the department and oversee all associated activities, resources, benefits, strategic planning, and additional special projects as assigned.

Manage the department and its activities:

●      Supervise and develop staff to deliver projects and initiatives that meet expectations.

●      Responsible for all membership growth and retention aspects, including developing an annual comprehensive membership strategy.

●      Partner with staff and external consultants to ensure data integrity

○      Associated processes and procedures are in place and effective

○      Identify areas where system improvements are required and manage the implementation

●      Gather, analyze, and apply information about members to leverage future opportunities.

●      Forecast membership growth and create strategies to target specific segments, especially full members and associates.

Coordinate member resources and benefits:

●      Establish interdepartmental relationships with education, marketing, finance, workforce development, etc.,to facilitate projects and initiatives that build member value. Adhere to project timelines from inception through launch.

●      Oversee the annual membership letter, member packets, etc.

●      Work with staff and external consultants to develop membership reports as requested (board book, new members, annual dues/tonnage delinquencies, etc.).

●      Manage annual membership events, such as:

●      Future Leaders Lab

●      SteelDay-IMPACT Events

●      NASCC Fabricator Roundtable

●      Quarterly virtual membership roundtables

●      Additional events as required

●      Expand membership’s digital presence by assisting the communications department in maintaining andupgrading the membership area of the website as well as social media related to membership activities.

General:

●      Develop relationships with members, volunteers, and industry experts, which will require member and recruitment visits along with attending fabricator association meetings.

●      Maintain professional and industry knowledge in the structural steel and membership associationindustries by attending educational conferences, internal lunch and learns, NASCC, etc.

●      Participate in the budgeting process and review monthly departmental financial statements to ensure department activities meet budget expectations.

Qualifications requirements:

●      Must have a friendly and professional demeanor, with excellent verbal, written, and presentation skills.

●      Able to interface with various members and potential members with different needs and demands to achieve strategic goals.

●      Ability to travel twice a month

●      Must be team and goal-oriented, plus be able to work independently and collaboratively.

●      Detail-oriented with strong analytical and organizational skills.

●      Working knowledge of MS Office and Google Workspace.

Education and experience:

●      Bachelor’s degree in a related field.

●      Minimum of five years of experience in membership-related activities in a professional association or similar environment.

●      Previous supervisory experience is required.

●      Demonstrated experience working with learning management systems, association management systems, and customer relations management systems.

TO APPLY, PLEASE SEND YOUR RESUME AND COVER LETTER TO [email protected].

*AISC reserves the right to change the job description (with or without notice) to accommodate business necessity.

American Institute of Steel Construction

***LCPC/LCSW required***

SUMMARY

Provides leadership and manages the day-to-day operations for the Outpatient Substance Use Treatment program. Responsible for providing clinical and administrative supervision to program staff in their day-to-day processes and job responsibilities. Responsible for managing access to and total capacity for delivering Substance Use treatment programming within the guidelines of SUPR Rule 2060, specifically Outpatient and Intensive Outpatient Substance Use treatment services. This position will be the key leader in enhancing and expanding current programming to match the needs of program clients and the communities Pillars Community Health serves.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include hiring and training staff; planning, assigning, and directing work; evaluating performance, providing coaching and development (inclusive of providing clinical support, clinical, and administrative supervision for direct service work) to enhance professional development and ensure quality services, addressing concerns and resolving problems, and managing employee timecards.
• Coordinates team coverage and ensures all outpatient groups are covered and addresses other issues as they arise. May provide coverage in absence of staff to ensure continuation of services.
• Works with Outpatient Behavioral Health leadership team to develop opportunities to integrate care based on clinical best practice and evaluation of client needs.
• Monitors and evaluates program performance and works with Line of Service leadership to enhance and adapt programming based on best practices and community need. Recommends changes in modality and treatment protocols based on the most current research.
• Develops and maintains a referral network for support, outreach, and engagement activities specific to program services
• Monitors all aspects of treatment delivery, including general SUPR guidelines and specific program requirements. Ensures overall compliance with funder and contract requirements regarding targeted client numbers, client hours, and adherence to program standards, etc.
• Monitors quality and compliance within electronic health record, with funding sources and administrative tasks
• Monitors staff productivity and accuracy based on individual and group service hours and utilization review.
• Ensures completion of all organizational required paperwork and documentation for all clients.
• Participates in planning process with Behavioral Health leadership team for program development, resource deployment and utilization, and community linkages.
• Participates in CQI (Continuous Quality Improvement) process, overseeing adherence to protocols and goals and objectives set forth in CQI program for current year, including meeting accreditation and licensing standards.
• Responsible for establishing and implementing staff protocols; ensures existing protocols are updated and orients and trains staff accordingly.
• Oversees overall client flow process, including collaboration with Coordinator of Access and Referral to coordinate the screening process. Troubleshoots and problem solves any issues that arise.
• Coordinates with the Billing, Benefits and Authorizations department as needed.
• Collaborates with other program leaders on office space at PCH sites and coordinates logistics of office moves with program leads.
• Ensures staff attendance at Pillars Community Health all-staff meetings as well as all other required meetings.
• Works in collaboration with other organizational programs and staff.
• Coordinates with other community agencies and organizations such as DCFS, schools, hospitals, other providers in the community as needed.
• Responds to clients and/or family needs as needed.
• Coordination with other line of service Supervisors, Coordinators and Directors as needed.
• Other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable an individual with a disability to perform the essential duties and responsibilities.

EDUCATION AND EXPERIENCE

Master’s Degree in Counseling, Psychology, Clinical Social Work, Marriage and Family Therapy or related field. LCPC/LCSW required. CADC, CSADC or CAADC is strongly preferred.

At least five (5) years of experience of direct service in the substance use disorder/addictions field while using the ASAM Patient Placement Criteria. Experience working with clients with co-occurring mental health and substance use disorders is preferred.

Experience providing clinical and administrative supervision for counselors in substance use/addictions programs under the Substance Use Prevention & Recovery (SUPR) Rule 2060 is required. Policy and clinical program development experience required with ability to evolve clinical service delivery methods.

Pillars Community Health

Director of Client Service

Location: Chicago, Illinois, USA

Job Description

Harmer Financial Solutions, Inc. (“HFS”) is a project based professional services firm, actively seeking a Director of Client Service (“DCS”) to help manage and further fuel our growth. The ideal candidate will manage all aspects of the sales lifecycle and have experience working in a fast paced environment for a high growth professional services firm. If you enjoy helping your clients succeed while working with a premier Chicago firm, explore the Director of Client Service opportunity at HFS.

Through a consultative business development program, the DCS will sell and deliver HFS’s accounting, finance and audit business service lines to new and existing clients; determine the scope and scale of project opportunities; design and develop meaningful business solutions; align consultants and consulting teams to solve clients business issues and have complete responsibility to negotiate the economics of each transaction. You are a master at managing new business chaos and executing a flawless service delivery model. The DCS will utilize their exceptional communication, technical accounting and relationship management skills to ensure that they are consistently exceeding client’s expectations. This is a unique opportunity to join a premier Chicago professional services firm and manage a world class client portfolio.

Desired Skills and Experience

Professional Experience

• Minimum of 4 years of Big4 and industry experience in accounting, finance or audit. Prior experience selling professional services preferred.
• Bachelor’s degree with an emphasis on Accounting or Finance required

Desired Skills & Attributes

• Naturally partners with clients to understand their business issues and works on creative solutions to solve client’s problems
• Desire to network with new people and develop long term relationships which lead to business opportunities for the firm
• Extreme sense of urgency with a passion for growing and building a professional services firm
• Strong sales, communications, technical accounting, written and oral presentation skills
• Understands how to develop and manage to a business development plan
• Opportunistic, innovative and creative – entrepreneurial mindset with can-do mentality
• Thrives in a fast paced, scrappy, entrepreneurial environment
• Develops and maintains deep key client relationships
• Works well on a team, passionate, respectful and full of integrity
• Strong work ethic, positive attitude and relentless personal drive
• High attention to detail combined with successful time management skills
• Working, current knowledge of the accounting industry
• Self-starter who thrives in an ambiguous environment with constant change
• Desire to own a personal CRM, sales operations and metrics to manage the full sales funnel
• Evolve and manage KPIs and achieve revenue targets
• Develop and manage pricing and contractual policies and processes
• Assist in local marketing activities, participate in relevant industry groups and generally create awareness of the firm
• Participate in networking organizations and events, helping to build the HFS brand in the marketplace
• Thrives on sales, closing deals and servicing world class clients

HFS offers an attractive compensation and benefits package that includes: unlimited earning potential with no upper limits or caps, medical/dental/vision and life insurance, 401(k) and vacation. The long-term success of this individual will only be limited by his/her performance.

HFS is an Equal Employment Opportunity Employer

HARMER FINANCIAL SOLUTIONS, INC.

Summary/Objective

With a large portfolio of active projects across 9 major market sectors throughout Illinois and the surrounding states, Connelly Electric, Co. is the leading design build & plan/spec electrical contractor in the Chicagoland area, with a growing service division. Connelly Electric is seeking an established Project Manager who is confident, self-motivated, and passionate about taking care of the customer. The function of this role is to successfully plan and oversee implementation of a wide range of electrical construction projects through effective and timely communication with Customers and Field electricians.

Essential Duties

• Estimate, manage and run multiple projects.
• Have a well-rounded knowledge of the electrical industry from reading electrical drawings, understanding how to navigate specifications for all systems; lighting, power distribution, data/voice cabling, special systems, fire alarm systems and controls.
• Understand, interpret and explain plans and contract terms to workers and clients
• Work with superintendents and foremen to plan, organize, and direct activities related to projects
• Manage projects and verify that construction is proceeding in accordance with design specs
• Manage and oversee safety, quality control, permitting and licensing, outage planning, scope change control, progress reporting, and closeout reporting
• Manage procurement of material and services, and contractor and vendor performance
• Update job cost reports including work progress, costs, and scheduling updates
• Continually seeks opportunities to increase customer satisfaction and develop lasting relationships

Qualifications

• 10+ years of in field experience as a foreman electrician.
• 3+ years estimating experience. Accubid preferred but will accept ConEst.
• Strong time management, as well as problem solving and organizational skills.
• Ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others.
• Ability to meet critical deadlines.
• Ability to be self-motivated, proactive, and an effective team player
• (Bachelor of Science degree in Electrical or Mechanical Engineering; or Field experience preferred)

Connelly Electric Co

Purpose of Position:

The Senior Customer Business Manager is responsible for the development and implementation of Mann’s customer plans for the Midwest Region Retail Customers to drive volume, profit and share growth within assigned categories and aligned to our Vision, Mission and Corporate Strategies. Responsibilities include proactively managing, monitoring the Mann’s and/or Customer Private Label portfolio, creating, evaluating, updating and executing business plans across large portfolio platforms to meet all sales objectives. In addition, this position will be responsible for broker management and implementing brand strategies and tactics with customers. They will also develop relationships with key decision makers and utilizing shopper and category initiatives to implement Distribution, Shelving, Merchandising, and Pricing (DSMP) objectives.

Accountabilities:

• Develop and Implement Retail Customer Account Plans for the Midwest region to deliver key sales, profit and share metrics. Must have established relationships with Midwest customers including Roundy’s, Jewel, AWG, Woodmans, Potato King, Giant Eagle, Heartland and Indy Fruit at the Headquarter level and know how to effectively navigate throughout this customer to achieve annual plans.
• Lead and manage your Mann’s portfolio to drive volume, profit and share growth to achieve annual budget. Your portfolio responsibilities include but are not limited to: VAV, Sugar Snap Peas and Veg Trays for both Mann’s products and Customer Private Label items
• Proactively monitor and find solutions for overall business plan, including managing trade budgets, spending and volume, to achieve all sales objectives versus budget with all Midwest accounts.
• Utilize shopper and category management practices to proactively link consumer and shopper trends and opportunities. Leverage Shopper Insights and Category Management resources appropriately to achieve key performance metrics for Customers and when possible share with the rest of Mann’s.
• Highly skilled in cross functional collaboration with Marketing, Operations and Finance departments to develop and implement collaborative strategies, planning and creative solution programs to achieve annual budget.
• Skilled in both broker management and promotional effectiveness to deliver optimal ROI (return on investment) results.
• Regularly conduct category and shopper insight reviews and how it relates to the customers’ business to uncover growth opportunities.
• Understand Mann’s brand strategies and tactics and implement them by working closely with the customer’s key decision makers, including buyers, category managers, merchandising leaders and their operations/replenishment teams.
• Develop accurate monthly forecasts in order to maximize supply chain efficiencies by tracking shipments, consumption data and inventory changes. Proactively call out potential risks or threats to monthly forecasts and demand planning process
• Sell-in new items to Midwest Region customers with a clear launch plans aligned to critical planogram/modular and contract bidding schedules to achieve optimal distribution.

Required:

• ***MUST BE LOCATED IN THE MIDWEST REGION***
• University/College Bachelor’s degree (degrees in finance/logistics preferred but not necessary)
• 7-10 years of combined experiences in the Produce/CPG industry at senior/mid management levels:
• Must have direct selling experience and business relationship with Midwest customers at Headquarter Level.
• Produce sales experience in Retail and/or Commodity preferred or comparable CPG experience leading, managing, and developing annual sales plans in partnership with Sales, Marketing, Finance and Operation.
• Previous leadership experience in a produce and/or consumer package goods
• Knowledge and experience in contracting, negotiating, and change management.
• Work requires professional written and verbal communication and interpersonal skills.
• Must have prior Customer P&L experience
• Ability to think strategically, creatively, and analytically to solve problems and overcome challenges.
• Excellent negotiation, presentation, and relationship management skills
• Excellent communication skills for both internal and external audiences
• Must be customer-oriented and have a passion for serving others, comfortable working in a group setting.
• Travel for this role is less than 30% annually (during normal non-pandemic conditions).

Fresh Del Monte

Job Title: HVAC Design Coordinator

AMS Industries, Inc. is a MEP+ contracting firm serving the commercial, industrial, refrigeration and nuclear industries (PMT). With over 60 years of existence, AMS has grown from a small refrigeration contractor with a few employees to a multi-discipline and multi-market MEP contractor with more than 500 employees. We strive to meet our commitments to clients, develop our people and improve our communities.

Located in our beautiful Woodridge, IL facility and reporting to the Director of Engineering & Design, the HVAC Design Coordinator will be responsible for coordination of project design utilizing the latest BIM technology.

Responsibilities:

• Prepare HVAC Permit and Design Documents.
• Prepare HVAC Shop Drawings through careful project coordination.
• Prepare HVAC As-built Documents.
• Visit jobsites for Coordination.
• Attend project coordination meetings.
• Collaborate with the project management team and field staff on project requirements and ensure high-quality deliverables.
• Support design team on project work through modeling and adherence with project standards.
• Lead project coordination meetings, as required by contract.
• Manage and distribute coordinated digital documents to the project team.
• Link BIM to project Construction Administration Phase for submittals, construction models, shop drawings and schedules.
• Create Revit assemblies in response to project needs.
• Provide support for electronic file submissions.

Qualifications:

• High School diploma or GED required; college degree preferred.
• 5 years of HVAC design experience.
• Proficiency in the Autodesk suite of construction platforms including AutoCAD, Revit and Navisworks.
• Experience in construction or trade experience a plus.
• Ability to communicate effectively.
• Ability to work independently, a self-starter who is both goal-oriented and customer-oriented.

AMS Industries, Inc.

Our client, a well-known sports apparel company, is looking for a technical design assistant, who will work with their team in Bannockburn, IL for their seasonal sports collection.

Responsibilities include:

• Support Apparel Tech Designers
• Assist with fit sessions, specifications, and tech packs
• Managing technical corrections/changes during in-house fittings
• Organize samples + trims in the product development room
• Lectra and Illustrator experience required

If interested and qualified for this position please apply with your resume today.

24 Seven Talent