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Position Summary

As a Team Member of the Hotel Operations team, the Hotel Manager is an Ambassador, and takes personal ownership to ensure all of their actions are in the best interest of the enterprise.

Oversees and supervises the operational activities of the hotel operations’ divisions to ensure efficiency and high standards of service. Assists in forecasting, budgeting room revenue and room inventory, including hiring and training employees. Ensures that all guest-related issues are resolved in a manner consistent with organizational standards.

Job Functions

Essential Functions

• Oversees and supervises the daily hotel operations, to ensure services and amenities provided follow AAA Four Diamond standards.
• Monitors the check-in/check-out process, ensuring that all hotel standards are followed. Anticipates critical situations and assists when necessary to maintain efficient hotel operations.
• Oversees blocking of rooms and coordinates activities for all groups, entertainment, special events and casino blockings.
• Oversees the hotel departments including the Valet department.
• Handles all Guest issues and complaints.
• Works directly with Front Office and Housekeeping management to ensure departments are running smoothly, assists with any Team Member issues, and constantly monitors all departments’ productivity.
• Conducts monthly departmental staff meetings to provide updates and foster communication.
• Responsible for staff scheduling in accordance with established guidelines and labor forecasts.
• Completes Team Member performance reviews.
• Monitors Team Members’ performance, ensuring all internal control procedures are carried out to departmental standards. Communicates with Director of Hotel Operations on issues that may need further corrective counseling action.

Non-essential Functions

• Controls room inventory, ensuring continuity between all online and property-based inventory systems.
• Manages the online reservation and revenue management systems. Updates staff on rates, promotions and packages.
• Works with Executive Hosts to block room assignments for players and ensures that any special accommodations for the Guests are met.
• Performs other functions as assigned.

Knowledge, Skills, and Abilities

Knowledge

• Basic understanding of how email works
• Familiarity with a variety of Property Management Systems.
• Familiarity with yield management and cost controls.
• Basic skills in hospitality software such as Hotsos, Opera, Infor, and/or other hotel and housekeeping tracking systems.

Skills

• Proficient in Windows 10, Microsoft Office, and some Mac OS.
• Strong budget, accounting and forecasting skills.
• Strong customer service and troubleshooting skills.
• Strong listening and communication skills.

Abilities

• Exhibit sound & accurate judgment while resolving issues
• Ability to effectively communicate technical information, both verbal and written, to a wide range of audiences
• Communicate effectively, both orally and in writing, with guests, management and co-workers to their understanding.
• Adapt quickly to change
• Establish and maintain effective working relationships with those encountered during the course of work
• Maintain documentation for procedures, processes and inventory management
• Ability to plan mid-level complexity projects
• Provide on-call service during off hours, evenings, weekends, and holidays, as needed
• Ability to accurately compute mathematical calculations.
• Ability to operate various office equipment
• Ability to clear all necessary background checks, obtain and maintain a gaming license from Gaming Commission

Qualifications

Minimum requirements:

• Experience: 5 years as a Front Desk or Housekeeping Manager.
• Education: high school diploma or equivalent
• 3 years of experience working in both Windows and Mac environment

Preferred qualifications:

• Experience: 6+ years
• Education: Hospitality degree from an accredited institution
• Additional industry certifications or degrees.

iNtegrity+

Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

PRIMARYY PURPOSE:

The Sr Convention Services Manager provides exemplary service in order to create lasting and favorable memories. This position promotes, directs, and leads the company’s core service standards and brand attributes; supports the company’s sustainability initiatives and platform; and manages the operations by maintaining a positive, forward-thinking, and safe environment. It is the responsibility of the Sr. Convention Service Manager to ensure the complete coordination of all conventions and convention meetings, working closely with hotel departments to ensure the successful planning, set-up, and service of client’s stay. All duties are to be performed in accordance with departmental and corporate policies, practices, and procedures, as well as within the framework of corporate strategic intent.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Assumes the role of the main point of communication between the client and all departments within the property both in pre-planning and on-site.
• Manages assigned operational functions within the department consistent with the strategic plan and vision for the department and the property.
• Manages the delivery and measurement of guest service within assigned department(s) consistent with the company’s core service standards and brand attributes.
• Works directly with clients on room set-up, décor, cost and billing details and other requirements pertinent to their program.
• Ensures that necessary meeting facilities are reserved where applicable.
• Hosts prospective and existing clients visiting the hotel, including customer entertainment such as dining in hotel restaurants and accompanying to shows.
• Creates a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction. Performs all job-related duties as assigned

PREFERRED:

• Four (4) years recent work experience in large hotel convention services.
• Working knowledge of Daylight.
• Tradeshow experience • Bilingual

iNtegrity+

We are one the Nation’s largest most successful resort and entertainment operators in the resort, shopping, entertainment and Digital entertainment spaces. We strive for excellent customer engagement and super positive guest experiences. Internally we operate the same. We enjoy working together towards a common goal and due to our innovation as a team we really enjoy our culture. We are looking for an experienced Oracle Implementation Manager to join our Finance|Accounting group as soon as possible!

We have recently made a substantial investment into Oracle Cloud ERP and EPM technologies and in the early stages of an implementation project that will take the company live on Oracle Cloud ERP and EPM late in 2023. The Oracle Implementation Manager will be a significant contributor and thought leader as it relates to that implementation project. After the enterprise goes live with the Oracle technologies, the Implementation Manager will work to support finance and accounting users leveraging the Oracle technologies, troubleshoot and maintain third-party systems and providers that integrate with the Oracle technologies, and lead ongoing enhancements of accounting/finance process and application.

Our corporate are as follows;

Have Fun at Work

Deliver Memorable Guest Experiences

Integrity in All Things

Respect. Give It, Get It

Duties and Responsibilities:

Behavioral/Cultural:

● Model company Fundamentals of Fun, Service, Integrity, and Respect

● Appropriately advise Director of Finance/CFO of matters requiring Director of Finance/CFO attention

● Communicate company direction, strategy, and operational performance to wider team, as appropriate

● Drive team strategy and initiatives (e.g., annual Key Initiatives)

● Build and maintain effective communication and relationships with corporate technology team and operator resort finance teams

Duties and Responsibilities – Functional:

• Work as a significant contributor (subject matter expert, functional/technical lead, etc. depending on previous experience and project team needs) on our upcoming Oracle ERP and EPM implementation (Go Live date projected to be late 2023)
• Apply knowledge and best practices to support finance and accounting users leveraging Oracle Cloud ERP and EPM
• Troubleshoot and maintain integrations between Oracle Cloud ERP/EPM and third-party systems and providers.
• Collaborate with Oracle Cloud Support to address application issues and bugs
• Facilitate on-going enhancement of process and application by executing full lifecycle design, configure/build, test and deploy steps.
• Understand features and capabilities of upcoming releases; communicate applicability to internal users.
• Coordinate and execute quarterly update/release cycles.
• Capture requirements and build reports leveraging Oracle Cloud ERP/EPM reporting toolsets.

Qualifications:

• Undergraduate degree required with emphasis in Accounting and/or Management Information Systems
• Three or more years of special projects and enterprise application experience (Oracle Cloud ERP, SAP, e-Business Suite, PeopleSoft, MS Dynamics, Netsuite, or other top-tier enterprise application) with hands-on implementation and configuration from a functional perspective
• Strong understanding and demonstrated process improvement expertise in the following business process areas:

o Invest-to-Divest

o Procure-to-Pay

o Record-to-Report

• Functional experience with the following enterprise application modules is desirable but not required:

o General Ledger

o Planning/Budgeting o Cash Management o Accounts Payable

o Fixed Assets

• Systems implementation skills including scoping, planning, requirements gathering, process analysis and mapping, conceptual and detailed design, configuration, testing, training, change management, deployment and support
• Strong presentation, communication, and facilitation skills (oral and written)
• Understanding of structured system implementation methodologies such as Oracle Unified Method
• Experience working with cross-functional business initiatives involving varying levels of the organization, from end users to executive leadership, in developing solution requirements and translating business needs into technology use requirements
• Must be self-motivated with an ability to initiate, manage, and follow through on multiple concurrent projects under minimal supervision and high attention to detail
• Some technical background and understanding of writing SQL queries for troubleshooting purposes is desirable
• Intermediate skills in current office applications (Google Suite, MS Office) Other:
• Preference is for this position to have a hybrid work situation (average of 3 days per week in the office).
• Minimal travel required

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