The Ticketing Director reports to the Assistant General Manager/Entertainment and oversees all aspects of booking and scheduling ticketed and non-ticketed events at the Wintrust Arena & Arie Crown Theater. Responsible for delivering a superior level of content procurement, private and special events, customer service and effective relationships with clients, promoters, tenants, stadium staff and guests.
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This role will pay a salary of $75,000 to $100,000.
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For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
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- Develop and maintain relationships with reputable promoters, local market contacts, booking agents and talent managers to attract concerts, festivals, sporting events and special events.
- Responsible for researching, soliciting, negotiating, contracting, set up and managing from start to finish, ticketed, non-ticketed and special events.
- Develop new market specific events that will provide appropriate returns, including rental revenue, ancillaries, and co-promotional opportunities.
- Negotiate rental deals with promoters for ticketed events or with clients for private events.
- Identify low-usage periods and formulate strategies to increase facility usage and revenue production during these periods.
- Establish, maintain, and analyze event revenue projections and provide updates as necessary.
- Communicate with appropriate stadium team members or associates through meetings, distribution of event information and calendars.
- Work with DePaul University and the WNBA to schedule games.
- Manage event-booking calendar, including adding, editing and/or removing events and event holds, and respond to building availability requests in a timely manner.
- Research and prepare marketing data that supports the booking efforts for specific artists, shows and events.
- Travel to industry conferences and individual meetings for the purpose of generating new business.
- Assist in the preparation and design of promoter guides, advertisements, and other promotional materials.
- Produce weekly booking report for Assistant General Manager/Entertainment with updates on confirmed and event holds.
- Participate in the development and administration of the annual budget and event forecasting.
- Conduct facility tours for potential clients; answer questions and provide information regarding venue capabilities.
- Serve as Manager-on-Duty for events as assigned.
- Other duties as needed.
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- Bachelor’s degree or better from an accredited college or university in Business/Hospitality Management or related field.
- Minimum of five (3-5) years of progressive booking and special event sales experience in a theater and/or arena or other similar public assembly facility.
- Extensive understanding of event booking including event settlements, creation of event mix, event proformas, budget development, event license agreements, insurance, etc.
- Has a strong track record of building relationships and generating new business.
- Proven leadership skills.
- Demonstrated knowledge of event solicitation and presentation, public relations, advertising and media relations and event planning, facility operations, budget preparation and personnel management.
- Ability to apply conflict resolution and problem-solving skills in a team-oriented environment.
- Effectively work under pressure and meet tight deadlines in a fast-paced environment
- Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional, and courteous manner which fosters a positive, enthusiastic and cooperative work environment.
- Ability to make sound business/operations decisions quickly and under pressure.
- Ability to speak, read, and write in English. Ability to speak, read, and write in Spanish is a plus.
- Solid working knowledge of computer applications: MS office applications and Venue Ops software.
- Ability to work well in a team-oriented, fast-paced, event-driven environment.
- Ability to calculate basic and complex math functions (addition, subtraction, multiplication, division, percentages)
- Ability to consistently adhere to the highest standards of integrity, professionalism, ethics, and confidentiality.
- Ability to work independently.
- Willingness to work flexible hours, including evenings and weekends.
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