Collections Manager

Responsibilities:

• Lead and oversee a proficient team of collectors and customer service representatives to attain collection objectives and mitigate delinquencies effectively.
• Proficiency in comprehending lease/loan agreements and discerning the financing terms outlined within contracts.
• Identify and address collection challenges, service requisites, workload volumes, and deadlines within a designated portfolio.
• Conduct thorough research on accounts to ascertain the origin and circumstances of delinquency.
• Demonstrate adept negotiation skills in resolving delinquencies with customers.
• Maintain comprehensive documentation of all communications with customers.
• Provide regular updates and reports to financing partners concerning troubled accounts.

Qualifications:

• Demonstrated track record of successfully leading collections teams to achieve set targets.
• Experience in commercial collections, ranging from small-scale to large-scale clients.
• Knowledgeable about credit, collections, and bankruptcy laws and regulations.
• Preferably experienced in commercial leasing or loan processes.
• Strong organizational skills with the ability to manage multiple tasks concurrently.
• Comfortable working within a performance-driven environment to accomplish targets.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Excellent verbal and written communication abilities with keen attention to detail.

Education and Experience:

• Bachelor’s degree preferred, although not mandatory.
• Minimum of 5 years’ experience in Commercial Collections Management.

Compensation: $70,000-90,000

Cypress HCM