People and Culture Manager

Location: In-office Position at Answering Service Care’s Margate, FL Headquarters. With flexibility to travel to other company locations in NC, NJ, MA (and any future offices) as part of employee relations and engagement efforts.

About Us:

Answering Service Care (ASC) is a 24/7 live answering service for 4000+ businesses nationwide, serving all industries, including law firms, doctor’s offices, insurance agencies, financial advising firms, and many more. ASC has 50 years of experience and almost 200 employees in over 3 offices located in NJ, NC, and FL. Answering Service Care provides trained customer service professionals who can greet callers, perform lead intakes, schedule appointments, transfer calls, or relay messages directly. The customer service personnel who answer your calls are industry-trained professionals who know how to handle customer queries, so your clients can expect reliable and accurate messages at all times. We get it, so you don’t have to!

What You’ll Do: As the People and Culture Manager, you will define, administer and report on various human resource systems and procedures to aid in the attraction, retention and motivation of Answering Service Care’s employees. You will be responsible for overseeing all recruiting, hiring, engagement and daily administration of benefit and other employee relations programs; doing so in accordance with company policies and procedures, and all federal, multi-state & local laws and regulations.

Responsibilities:

• Develop and implement P&C/HR strategies and initiatives aligned with the overall business objectives, with a core focus on identifying the best talent to develop and retain within our culture
• Oversee and manage the full spectrum of P&C/HR functions and processes, including job advertising, candidate recruitment, onboarding, performance management, employee relations, employee engagement, benefits administration, and employee development
• Travel flexibility to engage employees in-person across all company locations (up to forty (40) hours per month)
• Report on core analytics to trend goals and progress in recruitment, employee satisfaction, employee retention, etc.
• Ensure compliance with all applicable laws and regulations
• Architect and maintain P&C/HR systems
• Lead change management initiatives to drive organizational effectiveness and employee engagement
• Drive process improvement efforts to streamline P&C/HR processes and enhance efficiency
• Provide guidance and support to managers and employees on P&C/HR related matters including but not limited to leave requests, FMLA/ADA/Disability, company policies, etc.
• Manage employee relations issues, conduct investigations as necessary, oversee employee counseling and discipline
• Collaborate with cross-functional teams to develop and implement P&C/HR policies and procedures
• Stay updated on industry trends and best practices in P&C/HR
• Recruit and Onboard new hires Conduct performance management and provide feedback Manage Payroll and benefits for employees

Qualifications:

• Bachelor’s degree in Human Resources or related field (required); Master’s degree preferred
• Minimum of 5 years of progressive experience in P&C/HR, with at least 3 years in a leadership role.
• Answering Service, Virtual Receptionist or Contact Center company experience preferred.
• Strong knowledge of P&C/HR principles, practices, and employment laws at the local, state and federal level
• Experience with P&C/HR systems and platforms such as Paycom, Bamboo HR, Greenhouse, and/or others. 
• Proven track record in change management and process improvement initiatives
• Excellent communication and interpersonal skills including managing P&C/HR staff
• Ability to build strong relationships with stakeholders at all levels of the organization
• Strong problem-solving and decision-making abilities
• Demonstrated ability to handle confidential information with discretion
• Proven skills and success in recruitment, employee engagement and retention
• SHRM Certified Professional (Preferred)

What We Offer:

This is a full-time position. Compensation will be based on qualifications and experience. We offer a comprehensive benefits package including:

• 401k with company match (50% match up to 6% of wages invested)
• Paid holiday/vacation/personal time
• Direct deposit (paid weekly)
• Health/Dental/Vision Benefits 
• Fully Sponsored Employee Assistance Program (free to ALL employees)
• Childcare Reimbursement (up to $375 per month)
• Gym membership reimbursement (up to $15 per month)
• And many more benefits!

Answering Service Care