Studio Coordinator – Jewelry Production and Retail

WHO WE ARE:

The Foundrae Collection is more than jewelry. The pieces are modern heirlooms, ones that allow the wearer to express something of themself to the world. The Foundrae collection is intended to become part of the wearer, a second skin, an expression of identity and of personal values.

The collection is founded on a lexicon of archetypal, mythological and classical symbols with the intention of inspiring the wearer to take the wisdom passed down through generations and apply that to one’s own life. Foundrae is a reminder, one we wear against our hearts or on our hands, of our capacity for change and growth. When you wear one of these pieces, you are announcing to yourself and to the world that everything you want and everything you want to be is already inside you – all you have to do is claim it.

WHO WE ARE LOOKING FOR: Studio Coordinator – Jewelry Production/Retail

POSITION SCOPE:

The Studio Coordinator is a key member of the Production Department and is responsible for the accurate completion of all incoming orders from all points of sale including: the Flagship Store, E-commerce and Wholesale partners by ensuring that timeline prioritization and quality standards are met for all final orders. In addition, this role encompasses maintaining and updating reports, participating in inventory management as well as any special projects. Please note that this role requires working Saturdays, Sundays and Mondays and will have 2 days off during the week.

Order Coordination:

• Act as the liaison between internal teams to complete all orders in a timely manner
• Manage the Bench Jewelers workflow ensuring prioritization of orders
• Coordinate engraving artwork and execution for in house engravings
• Communicate with Retail/Fulfillment teams regarding inventory availability
• Work with Production Coordinator to share accurate timelines for receipt of pieces
• Efficiently manage order flow by prioritizing urgency of work and pacing longer lead time orders.
• Pull pieces for all orders and determine whether studio work (assembly/polishing) is needed.
• Confirm product details, quality level and assembly accuracy before processing.

Order Processing:

• Process orders for all channels: Flagship Store, E-commerce, and Wholesale.
• Administer quality checklist and validate using brand standards.
• Accurately document all inventory movement for orders

Studio Reporting and Logs:

• Log and track customer returns for repair using Repair Tracker.
• Monitor and log unfulfilled work orders.
• Track orders that cannot be completed because inventory is not present.
• Propose recommendations/improvements to the Production department and Studio processes to manager.

Inventory Management:

• Participate in inventory cycle counting and use active problem solving to investigate discrepancies.
• Maintain accurate vault organization and consistently spot check inventory trays to ensure accuracy of product storage.
• Monitor internal inventory movement via transfers and use of sign out sheet.

QUALIFCATIONS:

• Minimum of high school degree, Bachelor’s degree preferred
• Minimum of 2 years previous experience in order management, inventory processing and tracking preferably within luxury/retail
• Mac proficient, advanced excel skills and knowledge of design programs a plus
• Outstanding attention to detail and highly organized, reporting skills, interest and demonstrated experience in creating and streamlining processes
• Self-starter and multi-tasker

The appointed candidate will be offered an annual salary between $50,000 – $58,500 plus the opportunity for a bonus, a comprehensive benefits package including: medical, short and long-term disability, various paid time off programs, employee discount/perks and retirement plan.

OUR COMPANY VALUES:

• We value people: we want each other to be the best versions of who we can be.
• We value our relationships with our employees, suppliers and community.
• We value diversity and promote inclusivity with our words, actions and images.
• We value professional development and personal growth.
• We value community service and philanthropy.
• We value and foster creativity and self-expression.
• We value work/life balance.
• We value accountability for ourselves and the collective and show integrity through all our interactions.
• We value storytelling and reading.

FOUNDRAE FINE JEWELRY