The Retail Manager will be responsible for our innovative new store located at the world-renowned USPA National Polo Center (NPC) in Wellington, FL. As the Retail Manager, this individual will lead day-to-day operations, develop strategies to increase sales and interact with our loyal customers to ensure repeat business as well as grow our existing customer base. This individual will also oversee staffing at the NPC store and other POS locations at NPC.
This is a multi-location role that will split time between working in our headquarters office in West Palm beach and working onsite at NPC. Our retail store is targeted to be open 2 days a week during polo season (November through April); once during the week and every Sunday to serve customers attending polo matches. This individual will work Sundays during the polo season. The store may be opened for special events as well. During the off-season, this individual will spend their work-week in the West Palm Beach office.
When the Retail Manager isn’t at NPC operating the store, they will be in the West Palm office working with cross functional partners on various initiatives.
Responsibilities
- Opens and closes the store
- Leads the retail team by onboarding, developing, evaluating and coaching to ensure a high level of customer service and satisfaction
- Demonstrates exemplary customer service at all times and assists customers by addressing their needs timely and thoroughly
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
- Ensure the store remains clean and presentable at all times
- Processes payments by totaling purchases, processing credit and debit cards, and manage returns of merchandise
- Maintains appropriate inventory levels through effective organization, replenishment, shrink control and communication
- Develop and maintain a weekly schedule for employees to maintain great customer service and profitability
- Assisting with setting up merchandise displays on the sales floor
- Educate customers on the product in store and online, follow-up timely with inquiries
- Alerts home office of potential or actual security issues
- Tagging and stickering product
- Inputting product into the POS system
- Assisting with purchase orders and communicating with vendors
- Provide sell-through reports on weekly results, communicate key takeaways, and provide consumer insights to home office team
- Be a representative of the brand to our consumers, board and club members
- Performs additional responsibilities as needed
Qualifications
- 3-5 years of retail experience required
- Bachelors degree preferred
- Knowledge and experience in the areas of retail: sales floor selling, inventory management, in-store product merchandising, and sell-through reporting
- Excellent communication skills to work with consumers and to provide superior customer service
- Strong attention to detail and critical thinking skills
- Ability to work in a fast-paced environment, manage change, and be flexible and adaptable
- Team player with the ability to work across functions and manage other sales associates
- Skilled in Microsoft Office (especially Excel) and retail POS systems
- Strong time-management skills
- Must have professional business acumen
- Must be creative and willing to share ideas to help grow
- Must be a problem solver
- Open to feedback and growth opportunities
The Right Fit
- You can adapt and work in a fast-paced environment, multi-task and prioritize like a pro.
- You are professional, positive, and proactive with a can-do mindset.
- You believe in open and honest communication. You are not afraid to ask questions, respectfully share or receive feedback.
- You work well under pressure.
- You bring energy and cohesiveness to a team environment.
- You possess great attention to detail.
- You are a great listener and take thorough notes.
- You demonstrate professionalism when dealing with conflict and changing priorities.
What’s in it for you?
- The opportunity to work in a fast-growing global organization with a strong culture
- Excellent compensation in a pay for performance environment
- Comprehensive benefits. USPAGL pays 100% of the employee’s benefits beginning on Day 1 and 20% of spouse/dependent insurance. This includes health, vision, and dental, Basic Life, AD&D, STD and LTD.
- 401K participation after 6 months of employment with 100% vesting immediately
- Paternity Leave
- A hybrid schedule: as approved with department supervisor
- Paid vacation and sick time
- Growth and development opportunities
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
About U.S. Polo Assn. and USPA Global Licensing Inc. (USPAGL)
U.S. Polo Assn. is the official brand of the United States Polo Association (USPA), the non-profit governing body for the sport of polo in the United States and one of the oldest sports governing bodies, having been founded in 1890. With a multi-billion-dollar global footprint and worldwide distribution through over 1,100 U.S. Polo Assn. retail stores and thousands of department stores, sporting goods channels, independent retailers, and e-commerce, U.S. Polo Assn. offers apparel for men, women, and children, as well as accessories and footwear in more than 190 countries worldwide. U.S. Polo Assn. was named one of the top global sports licensors in 2023, according to License Global. Visit uspoloassnglobal.com and follow @uspoloassn.
USPA Global Licensing Inc. (USPAGL) is the for-profit subsidiary of the USPA and manages the global, multi-billion-dollar U.S. Polo Assn. brand, providing the sport with a long-term source of revenue. Through its subsidiary, Global Polo Entertainment (GPE), USPAGL also manages Global Polo TV, which provides sport and lifestyle content. A historic, multi-year, global arrangement between USPAGL and ESPN, now showcases many of the top championship polo games in the U.S., enabling millions of sports fans and consumers to enjoy the sport across ESPN’s broadcast and streaming platforms. For more sport content visit globalpolo.com.
USPA Global Licensing Inc.
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