We are currently recruiting for a Customer Service Manager job in Doral Florida.
You’ll be working with a company that performs full CFM56 performance restorations, special repairs, piece parts and module repairs as well as engine exchanges and field service support globally. They are a high-performance FAA 145 / EASA Certified Repair Station and a CASE registered organization. They specialize in offering creative and cost-effective solutions for the CFM56 (-7B, -5B, -3) Engine Series by maintaining its 3 cornerstones – Custom Tailored Solutions, Extraordinary Responsiveness and World Class EGT Margins.
What Is In It For You
Salary: $65,00 – $70,000 depending on experience
Benefits: Health, Dental and Vision insurance; Life insurance; Short term and long-term disability; Aflac supplemental insurance; Paid vacation and sick days; Paid holidays; 401k with employer match
Schedule:CSM – 7:30 AM – 5:00 PM (travel required)
Our Clients Story
Our client has been established since 2009 and has had a breakthrough in the jet engine maintenance industry serving airlines, lessors, and aviation organizations worldwide. Being part of this company means having opportunities to make a difference. They are committed to Quality and continually invest in people, processes and technology in support of this.
They place great priority in their employees and building up their team members. They are committed to building their employees and growing them to become great leaders. This adds tremendous value not only to their organization, but also to their community and to everyone that is touched by the passion their workforce has to offer.
Job Description
The Customer Service Manager will be responsible for all aspects of receiving customer inquiries, determining cost estimate, providing quotes, receiving and interpreting work scopes, reporting progress and providing status reports to customers. Additionally, the CSM will reconcile estimates, capture costs of additional work required, and total repair costs with accounting. The CSM will also communicate invoices to customers, acting as contact person for any customer quality control and records issues, all the while, soliciting engine, piece part, and field service repairs. Incumbent shall report to the Senior Customer Service Manager.
Essential Job Functions For the Customer Service Manager Position In Miami, FL A Day In The Life of a Customer Service Manager
- Weekly status reports to customers to include engine status per module, any additional findings during shop visit, and any revised schedule and/or cost estimates
- Attending production meetings – serving as liaison between customer and GEM – while production is reviewing their customer’s engine
- Ensuring GEM has a purchase order and relevant engine information to provide most accurate cost estimate prior to starting work on engine parts or per module.
- Strong communication between GEM and customers, and foster a highly engaged and collaborative working relationship
- Processing invoices in a timely and accurate manner
- Providing customers accurate and detailed cost estimates, as well as ensuring customers are well informed of invoice amounts
- Maximizing profit margins by managing part purchases, repairs, and usage on customer engines
- Occasional travel when needed and additional work hours when required
- Ensuring upmost customer satisfaction and addressing any customer feedback
- Post-mortem reports to including customer revenue and profit margins by work order
- Effective communications to internal and external customer base, and serving as backup for their CSM team members
- Leadership ability to promote and foster a continuous improvement culture
- Visiting core customers when necessary and/or required
- Producing trip reports and other communication methods to alert/inform management of customer needs and requirements
Qualifications Required
- Bachelor’s Degree in Engineering (Aerospace or Industrial preferred), Project Management, Financial Engineering, Sales and Marketing or equivalent.
- Experience with CFM 56 product line and knowledge of the assembly/disassembly process
- Have a strong desire to succeed and willing to work additional hours when required
- Demonstrates exceptional written and oral communication skills
- Strong consulting/negotiation skills with the capacity to deliver superior customer service
- Team player versed in managing and resolving conflict
- Excellent customer service and interpersonal skills
- Must be able to work under pressure and demonstrate discretion, fairness, and a persuasive, congenial personality – able to maintain synergy with the department
- Highly organized and detailed-oriented with flexible work style
- Commitment to ethical standards, confidentiality, and personal integrity
- Demonstrates proficiency with MS Office, i.e., Outlook, Excel, Word, Power Point
- Language – English, business proficiency
Preferred
- Language – Spanish, business proficiency
- Quantum aviation software experience
If you are interested in the Customer Service Manager in Miami, Florida apply today!
​​This vacancy is being advertised by Total Aviation Staffing, LLC. The services advertised by Total Aviation Staffing; LLC are those of an Employment Agency.
Total Aviation Staffing
Related jobs:
Casting Call: Stroller Company Print Campaign
Job Description:
We are casting real parents with babies for an upcoming print campaign for a popular stroller company. The campaign will focus on showcasing strollers in everyday scenarios with moms and babies. If you are a real parent with a child, or if you are available as an individual to be paired with a child on set, we would love to hear from you!
Job Responsibilities:
- Participate in a professional photo shoot with the production team.
- Parents will be photographed using the stroller in various natural settings.
- Babies will be featured in the strollers during the shoot.
- Be punctual and professional throughout the shoot.
Roles:
- MOM:
- Age: 25-32 years old
- Ethnicity: Open to all ethnicities
- Role requires you to be featured as a parent using a stroller. Real parents with babies are preferred, but we will also cast individual models to be paired for the shoot.
- BABIES:
- Age: 0-24 months (boys or girls)
- Ethnicity: Open to all ethnicities
- Babies will be featured in the stroller and should be comfortable with photos being taken in a calm environment.
Requirements:
- Must be local to Atlanta as no travel expenses will be provided.
- Real parents with babies are strongly preferred, but we are open to casting individuals to match for the shoot.
Compensation:
- Rate: $800 – 20% AF
Casting Call: Featured Club Goers for Hip Hop Music Video
Job Description:
We are seeking Featured Club Goers to appear in an exciting hip hop music video for well-known artists. This role requires individuals with unique and eccentric features to play lively club-goers in a high-energy setting. The shoot will be dynamic and visually exciting, providing a great opportunity to be featured in a major music video production.
Job Responsibilities:
- Play the role of a featured club-goer in various scenes of the music video.
- Bring energy and character to the scenes as part of a lively club atmosphere.
- Follow direction from the production team to ensure a smooth and professional shoot.
- Be prepared for a 10-12 hour shoot.
Requirements:
- Age: 18-35 years old
- Gender: Any
- Ethnicity: Any
- Must have unique or eccentric features to stand out on screen.
- Must be available for the full duration of the shoot.
Compensation:
- Rate: $200 for 10-12 hours of work.
Casting Call: Lead Female Role for Hip Hop Music Video
Job Description:
We are casting for the Lead Female role in an upcoming hip hop music video. The role requires a confident and dynamic performer who is comfortable in an intimate on-screen role with both a male and female artist. This is a high-profile project featuring major hip hop artists, and it provides a great opportunity to work on a visually exciting production.
Job Responsibilities:
- Play the lead female role, interacting closely with both the male and female hip hop artists.
- Be comfortable with on-screen kissing and intimate scenes with both artists.
- Follow direction from the production team to ensure a smooth and professional shoot.
- Be prepared for a 10-12 hour shoot.
Requirements:
- Age: 21-35 years old
- Gender: Female-identifying
- Ethnicity: African American
- Must be comfortable with on-screen kissing scenes with both a male and female artist.
- Must be available for the full duration of the shoot.
Compensation:
- Rate: $1,000 for 10-12 hours of work.
Casting Call: Extras for Music Video
Job Description:
We are casting extras for an exciting music video shoot in Miami. We are seeking people aged 20-35 to participate in this video as background extras. This is a great opportunity for individuals who enjoy being part of creative projects and have availability for a single-day shoot.
Job Responsibilities:
- Be present on set and act as background extras for various scenes in the music video.
- Follow direction from the production team to ensure smooth filming.
- Be punctual and professional throughout the shoot.
Requirements:
- Age: 20-35 years old
- Gender: Any
- Ethnicity: Any
- Must be legally authorized to work in the U.S. (SSN required).
- Must be available for the shoot day and able to travel to Miami.
Compensation:
- Rate: $120 flat for the day
Casting Call: Kids with Visible Disability for NYC Commercial
Job Description:
We are looking for boys or girls aged 12-14 years old with a visible disability to be featured in a commercial shooting in New York City. This is a paid opportunity, and selected kids will be part of a global media campaign with 1-year worldwide usage rights.
Job Responsibilities:
- Participate in the commercial shoot, portraying a character with visible disability.
- Follow direction from the production team to ensure smooth filming.
- Be punctual and professional throughout the filming day.
Requirements:
- Age: 12-14 years old
- Gender: Any
- Ethnicity: Any
- Must have a visible disability.
- Must be legally authorized to work in the U.S. (SSN required).
- Comfortable being on camera and following direction.
Compensation:
- Session Fee: $500
- Buyout: $2000 (1-year worldwide usage + archival media in perpetuity)
- Per Diem: $75
- Travel Stipend: $250
Casting Call: Roles for USC Grad Capstone Short Film
Job Description:
We are casting for multiple lead and supporting roles in a USC Grad Capstone short film that will be shooting in Los Angeles. The film explores meaningful and emotional narratives centered around the personal journey of freezing eggs and confronting unexpected medical news. We are seeking local talent to portray compelling, independent characters with a strong emotional range.
Roles:
- June (Lead Role)
- Age: 30s
- Gender: Female-identifying
- Ethnicity: Any ethnicity
- Character Description: June is a mid-plus-sized woman, comfortable in her skin. She is independent, intelligent, and kind-hearted, someone who prides herself on being self-reliant. She’s undergoing the egg-freezing process when she receives troubling medical news. June would rather repair her own leaking sink than ask for help.
- Whitney (Lead Role)
- Age: 30s
- Gender: Female-identifying
- Ethnicity: Any ethnicity
- Character Description: Whitney is dry, sarcastic, and adventurous. She’s the life of the party but feels awkward in intimate settings. Whitney is June’s best friend and serves as her emotional support through the egg-freezing process.
- Dr. Page (Supporting Role)
- Age: 40s
- Gender: Female-identifying
- Ethnicity: Any ethnicity
- Character Description: A warm and supportive OB/GYN, Dr. Page is relatable and always acts in the best interests of her patients. She delivers difficult medical news to June and feels conflicted by the restrictions of the medical system.
Job Responsibilities:
- Portray assigned character with emotional depth and authenticity.
- Collaborate with the director and creative team to bring the script to life.
- Be available for 4 days of filming in Los Angeles.
Requirements:
- Must be local to Los Angeles.
- Comfortable portraying emotionally charged scenes.
- Must be available for rehearsals and shoot days.
Compensation:
- Copy/Credit Only.
Casting Call: Movement Artists & Dancers for Short Film
Job Description:
YFW Studio is seeking movement artists and dancers of all styles for an upcoming short film project. This film will be a creative exploration of movement and storytelling through dance, where each performer will bring their unique style and energy to visually express the themes of the project. We are looking for artists who can evoke emotion through movement and contribute to a visual, poetic narrative.
Job Responsibilities:
- Perform various styles of dance and movement for filmed sequences.
- Collaborate with the director and creative team to ensure the vision of the film is brought to life through movement.
- Be flexible and open to creative direction to enhance the film’s visual storytelling.
- Participate in rehearsals and choreography sessions as needed.
Requirements:
- All styles of movement and dance are welcome.
- Prior experience in dance or movement arts preferred.
- Must be able to follow creative direction and work well in a collaborative environment.
- Artists should have the ability to evoke emotions through movement.
Compensation:
- Compensation details will be provided upon inquiry.
Casting Call: SAG-AFTRA Hand Models for Major TV Company Commercial
Job Description:
United Casting Agency (UCA) is seeking a SAG-AFTRA Black male hand model, aged 30-50, with big hands for a commercial featuring a former NBA superstar. The commercial will be shot in Van Nuys, CA, and is a great opportunity for experienced hand models to showcase their skills in a high-profile production.
Job Responsibilities:
- Serve as a hand model in various close-up shots for a TV commercial.
- Follow direction from the production team to ensure smooth filming of hand-focused scenes.
- Be on set and camera-ready at the designated call time.
Requirements:
- Black male, aged 30-50.
- Must have big hands that are well-suited for close-up shots.
- Must be a SAG-AFTRA member.
- Local to Van Nuys, CA, or willing to work as a local hire.
Compensation:
- Rate: $651.80 for 8 hours of work.
Casting Call: Female Actor for “Stylist” Role in Popular LA Brand Promo Video
Job Description:
United Casting Agency (UCA) is seeking a female actor, aged 21-30, to portray a Stylist in a promotional video for a popular LA brand. This role requires someone who can embody the creativity and professionalism of a stylist. It’s an excellent opportunity to be featured in a professionally produced video for a well-known brand based in Los Angeles.
Job Responsibilities:
- Play the role of a Stylist in various scenes for the promotional video.
- Follow direction from the production team to authentically represent the brand.
- Bring personality and flair to the role to effectively showcase the brand’s fashion-forward image.
Requirements:
- Female identifying, aged 21-30.
- Any ethnicity is welcome to apply.
- Must be local to Los Angeles or able to work as a local hire.
- Comfortable being on camera and taking direction.
Compensation:
- Rate: $150 for 2 hours of work.
Casting Call: Male Actor for “Homie” Role in Popular LA Brand Promo Video
Job Description:
United Casting Agency (UCA) is seeking a male actor, aged 21-30, to portray a Homie in a promotional video for a popular LA brand. We are looking for someone who can bring an authentic and engaging presence to the role. This is a great opportunity to be featured in a professionally produced video for a well-known brand in Los Angeles.
Job Responsibilities:
- Play the role of a Homie in various scenes for the promo video.
- Follow the direction from the production team to deliver an authentic portrayal.
- Bring energy and personality to the role to effectively represent the brand.
Requirements:
- Male identifying, aged 21-30.
- African American, Hispanic, or Asian ethnicity.
- Must be local to Los Angeles or able to work as a local hire.
- Comfortable being on camera and taking direction.
Compensation:
- Rate: $150 for 2 hours of work.
- Portray the role of a Rapper in various scenes for the promo video.
- Follow the direction of the production team to ensure a smooth and successful shoot.
- Bring energy and personality to the role to effectively represent the brand’s image.
Requirements:
- Male identifying, aged 21-30.
- African American ethnicity.
- Must be local to Los Angeles or able to work as a local hire.
- Comfortable in front of the camera and able to take direction.
Compensation:
- Rate: $150 for 2 hours of work.
Casting Call: Female Model for Featured Background Role in Independent Film
Job Description:
We are seeking a female model aged 21-30 to portray a featured background role in the independent film Da Apartments 2. The role involves playing a sidechick, and the selected actress must be comfortable with scenes in bed with the lead actor and wearing lingerie. This is a non-speaking role, but there is potential for it to develop into more.
Job Responsibilities:
- Portray the sidechick in intimate scenes, working closely with the lead actor.
- Follow direction from the production team to ensure scenes are shot effectively and with professionalism.
- Be on set and camera-ready at the specified call time.
- Be comfortable in lingerie and in bed scenes.
Requirements:
- Female, 21-30 years old.
- Must be comfortable in lingerie and intimate scenes.
- Open availability for the entire shoot day (8-10 hours).
- Must be local to Atlanta, GA or able to work as a local hire.
- Ability to follow direction and maintain professionalism on set.
Compensation:
- Flat Rate: $150, NET 30 (paid within 30 days after filming).