Responsible Gaming Manager (North America)

As a Responsible Gaming Manager, you will ensure bet365 implements the highest standards of player protection as it expands its presence within North America.

The ideal candidates will be an established industry professional with experience in the field of responsible gaming. You will assist in preparing the team for regulatory change as new jurisdictions launch whilst ensuring ongoing compliance for existing licenses. You will also have input into new regulatory projects, such as license applications, and will work alongside other teams within the wider business.

You will support Senior Management in stakeholder engagement efforts ensuring that bet365’s approach to player protection is promoted amongst industry colleagues, partners and regulators alike.

You will also lead a team of dedicated Responsible Gaming Advisors and, in doing so, you will ensure that customers who may be at risk of or experiencing harm are supported through effective policies and procedures.

Preferred Skills:

• Proven track record of regulatory compliance.
• Excellent organisational, planning and time management skills with the ability to prioritize a wide range of tasks to ensure work items are completed to agreed deadlines.
• Ability to work under pressure and make sound, logical decisions.
• Excellent understanding of responsible gaming requirements.
• Good analytical skills with ability and interest in interpretation of regulatory documentation.
• Strong attention to detail.
• Proactive approach to suggesting and driving improvements.
• Ability to communicate clearly and effectively with all levels of staff, both written and verbally.
• Comfortable being a subject matter expert particularly in defining and driving forward process.

Access to an established network across a range of stakeholders, including industry, relevant regulator(s) and/or problem gambling support services.

Main Responsibilities:

• Maintaining a strong understanding of regulatory requirements.
• Ensuring the business is prepared for regulatory changes including introduction of new licenses.
• Working with managers within the wider Operation to improve compliance and knowledge of our regulatory requirements.
• Assisting in the creation and maintenance of policy documentation.
• Researching current and future trends across all areas related to responsible gaming in each jurisdiction and preparing executive summaries and proposals for Senior Management.
• Representing the business as required at relevant industry conferences and industry working groups within trade bodies or other relevant organizations.
• Acting as a point of contact for external queries from relevant stakeholders related to responsible gaming.
• Working with the wider North America team on identifying potential responsible gaming partnerships for review by Senior Management.

Leading a team of Responsible Gaming Advisors ensuring their service quality, productivity and efficiency are noticeably and measurably improved.

The closing date for applications is 09/20/2023.

If you believe you possess the skills and experience necessary for this role then please email your CV and Covering Letter quoting the Position Reference RGMNA0823LI to [email protected]. Alternatively you can click the link to apply.

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