Customer Success & Account Management Manager
In this role, you will “Own” the account management program. Though elements of the responsibilities below exist, you will be responsible for building them out, defining them, and implementing them and optimizing them. You will work closely with all departments of the business to ensure customer success.
Job Duties:
Define and optimize customer journey
- Define the vision of a Red Carpet experience
- Standardize the template for a Success Plan for customers
- Define lifecycle processes/touch points
- Define potential friction points in the customer journey and either eliminate or have a plan to mediate
- Create standard presentation materials for lifecycle touch points
Own key metrics and programs for Account Management
- Recurring Revenue per account
- NPS
- GP $
- Customer retention rate
- Key call and visit KPI’s
Optimize Salesforce to improve productivity and customer success
- Promote adoption of key processes
- Ensure Salesforce is our company’s single source of truth for customer health
- Create dashboards to measure customer success
- Develop ideas for how high-touch teams can use Salesforce
- Manage dashboards and reports to catch & manage discrepancies, potential trends and potential issues
Onboard New Customers
- Define the customer onboarding process – handoff from sales acquisition to account management
- Oversee the customer onboarding process
- Monitor new customers to ensure success
Increase Revenue from current customers
- Identify areas for additional revenue streams at clients
- Manage the sales process to increase revenue from current clients
Help Drive New Client Acquisition
- Develop customer stories, case studies and client references
- Drive company-wide definition of ideal customer
Ensure Client Success and Happiness
- Help foster company-wide culture of Customer Success
- Create company-wide customer feedback loop
- Work with internal teams to balance, meet and exceed customer expectations and perceptions
- Gather valuable feedback from clients for continual product improvements.
- Develop new materials (i.e. presentations, best practices, onboarding plans, etc.) as needed to improve organizational structure.
- Enhance the effectiveness and efficiencies of processes and systems for account management
- Function as the voice of the customer and provide internal feedback on how Applichem
can better serve our customers.
- Maintain expertise on industry trends/practices and competitive landscape.
- Gather feedback from other departments to improve the customer experience
- Identify areas and advocate for changes in other departments’ ways of working that will improve the customer experience and collaborate with them to implement those
- Find ways for account reps to deeply understand our customers’ objectives and become a trusted right-hand advisor
- Determine how to define, drive, and demonstrate the value (ROI) delivered
- Personally manage escalations and customer issues from all customer success reps and ensure satisfactory conclusions
- Manage the customer success plan and account management programs including follow up programs, gift programs, etc
Manage Key (Platinum & Gold) Accounts (along with managing our account management program, director would be responsible for key customers and accounts)
- Develop trusted relationships with decision makers with each assigned customer and serve as the lead point of contact.
- Maintain a deep understanding of our solutions and speak with customers about the most relevant features/functionality for their specific business needs
Forza
Related jobs:
Job Description
A production team is seeking a New York-based camera operator and sound recordist to assist with a three-day filming project during New York Climate Week. This is an ideal opportunity for professionals experienced in documentary or branded content production.
Job Responsibilities
-
Operate camera and capture high-quality footage
-
Record and monitor clear, professional sound during filming
-
Collaborate with the production team to ensure smooth shoot days
Requirements
-
Must be based in New York
-
Must have experience with documentary or branded content
-
Preferably have own camera and sound kit
-
Must be available for all three filming days
Compensation
-
Paid professional gig (rate to be discussed with production team)
-
Opportunity to work on meaningful climate-related content
Job Description
A YouTube episodic series is seeking two Production Assistants (PAs) to support a two-day shoot in Dallas, TX. This is an excellent opportunity for individuals looking to gain hands-on production experience while working alongside a professional crew.
Job Responsibilities
-
Assist the production team with setup, breakdown, and daily operations.
-
Support cast and crew with tasks as directed by production leads.
-
Manage on-set needs such as equipment handling, organization, and logistics.
-
Ensure smooth workflow throughout the shoot.
Requirements
-
Previous production experience preferred but not required.
-
Strong communication skills and ability to take direction.
-
Reliable, punctual, and professional.
-
Ability to work in a fast-paced environment and handle multiple tasks.
Compensation
-
Rate: $250 per day for 8 hours.
-
Duration: Two days of work.
Job Description
A new independently financed series is seeking non-union writers from Chicago, or writers with a deep understanding of Chicago’s culture, to join an upcoming narrative TV series set to film in Summer 2026. The show will highlight everyday life in Black Chicago through authentic, character-driven storytelling.
Job Responsibilities
-
Collaborate with producers and creative teams to shape compelling scripts
-
Develop vibrant, original narratives rooted in Chicago’s culture and community life
-
Write 30-minute episodic content that blends drama, comedy, and family themes
-
Deliver scripts that resonate with youth while honoring traditions and values
Requirements
-
Strong writing bio that demonstrates experience and unique voice
-
Familiarity with Chicago’s cultural landscape and community life
-
Ability to create stories that challenge stereotypes and celebrate creativity, family, and entrepreneurship
Compensation
-
Paid opportunity, rate based on experience and project budget
Film Crew for Feature Production
Job Description
A feature film is finishing production and seeking skilled crew members to join the team. Positions are open for technical and production support roles to help bring this project to completion.
Job Responsibilities
-
Operate sound equipment and ensure high-quality audio recording
-
Manage lighting setups and technical rigging on set
-
Provide grip support for camera and equipment handling
-
Assist with daily set operations as a production assistant
-
Pilot drone equipment to capture aerial footage
Requirements
-
Previous experience in film crew roles preferred
-
Ability to collaborate in a fast-paced production environment
-
Strong technical knowledge in assigned department
-
Reliable, punctual, and detail-oriented
Compensation
-
Paid opportunity, rates dependent on role and experience
Job Description
A romantic musical comedy feature film titled In Another Life is currently in mid-production in Boston and seeking passionate collaborators to join the team. The project requires skilled crew members to support the final stretch of production.
Job Responsibilities
-
Work closely with the director and production team to bring the film to completion.
-
Fulfill assigned crew roles with professionalism and creativity.
-
Ensure smooth day-to-day operations on set.
-
Collaborate effectively with cast and crew in a fast-paced production environment.
Roles Needed
-
1st Assistant Director
-
Line Producer
-
Sound Mixer (with equipment)
Requirements
-
Prior experience in the respective role.
-
Ability to work in a collaborative, creative team environment.
-
Availability for the scheduled production period.
Compensation Details
-
Compensation details will be discussed with selected candidates.
Job Description
The indie short film Through Your Eyes is seeking talented post-production professionals to join the team. This emotionally driven sci-fi drama runs approximately 12 minutes and follows a desperate granddaughter who tries an experimental treatment to save her grandmother from Alzheimer’s.
Job Responsibilities
-
Sound Designer: Create immersive soundscapes that elevate the storytelling and capture the emotional tone of the film.
-
Colorist: Deliver polished color grading to enhance the sci-fi aesthetic and overall mood of the short film.
-
Composer: Score an original soundtrack that underscores the emotional depth of the narrative.
Requirements
-
Experience in post-production with strong portfolio samples
-
Ability to collaborate with directors and production team to maintain creative vision
-
Passion for storytelling and sci-fi drama content
-
Availability to begin work immediately
Compensation
-
Paid opportunity, rates to be discussed based on experience and portfolio
Crew for Short Film Production
Job Description
A short film production in Broward County is assembling a passionate and reliable crew for an upcoming shoot. This is an excellent opportunity for filmmakers and production professionals looking to gain valuable on-set experience and contribute to a creative project.
Job Responsibilities
-
Assistant Directors (ADs): Keep the set running smoothly with strong communication and organizational skills.
-
Second Camera Operator (FX3): Capture cinematic coverage using Sony FX3 with a creative eye.
-
Production Assistants (PAs): Support across departments with energy, flexibility, and reliability.
Requirements
-
Must have relevant experience for the role applying to.
-
Strong teamwork and communication skills.
-
Availability for the full shoot schedule.
Compensation
-
Paid opportunity; details provided upon selection.
Job Description
A high-octane action film with strong production value is seeking an experienced camera operator to join the crew. This project is a fast-paced, dynamic shoot requiring handheld expertise and familiarity with advanced cinema equipment.
Job Responsibilities
- Operate the camera for action-packed sequences and dynamic scenes
- Collaborate closely with the director and cinematography team to execute the creative vision
- Capture handheld shots with precision and control
- Ensure professional quality footage using the Red Raptor X camera
Requirements
- Proven experience as a camera operator, particularly with handheld shooting
- Strong technical knowledge of the Red Raptor X or similar cinema cameras
- Ability to work collaboratively with a fast-paced production team
- Availability for two weekends in late September
Compensation
- Paid opportunity (rate discussed upon hire)
- Work on a professional film production with industry-standard equipment
- Gain experience on a high-energy, action-focused project
Model Recruiters for Fashion and Talent Agency
Job Description
A top-tier modeling agency is now hiring motivated Model Recruiters to scout new talent and connect with aspiring models in the Atlanta market and beyond. This is a remote-friendly, commission-based opportunity ideal for self-starters who are passionate about fashion, talent development, and building strong networks in the entertainment industry. If you’re looking for flexibility and income potential while expanding your footprint in the modeling world, this role is for you.
Job Responsibilities
- Identify and recruit potential modeling talent through online platforms and personal networks
- Build and maintain a pipeline of qualified candidates for agency representation
- Conduct initial outreach and guide talent through the application process
- Attend weekly calls and monthly virtual meetings for team updates and support
- Stay informed on trends in the modeling and entertainment industries
Requirements
- Must be 18 or older
- Familiarity with the fashion or modeling industry preferred
- Self-driven, organized, and results-oriented
- Smartphone and/or computer required for daily communication
- Able to work independently with minimal supervision
Compensation
- Commission-based pay structure with unlimited earning potential
- 90% remote flexibility
- Access to an established network within the Atlanta modeling market
- Ongoing mentorship and brand-building opportunities