Events and Engagement Manager

Job Title: Events and Engagement Manager

Overview: The Lake County Visitors Bureau (LCVB), Remarkable Lake County, OH is the official Destination Marketing Organization (DMO) for Lake County, Ohio. We are looking for a full-time, Events and Engagement Manager who will work with members, event organizers and travel and tourism stakeholders to drive more visitors and guests to the area to continue to grow the travel and tourism industry in Lake County. The main goal of this position is to focus on the economic growth and success of events and stakeholders through the administration of our Arts & Culture Grant Program and Community Events Grant Program while also growing membership and building meaningful relationships with members and partners within the travel and tourism community in Lake County and the Grand River Valley wine region.

Reports to: Executive Director

Duties & Responsibilities: 

Event Strategy & Management 

• Represent the LCVB at events by staffing an informational booth to interact with attendees to educate them on the role of the LCVB as well as pass out literature and promotional items. (The LCVB has a flexible, Comp Time policy for time spent attending events that may take place outside normal business hours.)

• Coordinate staffing by LCVB staff and/or Board Members to assist in covering events happening concurrently or larger events that may require additional staffing. 

• Responsible for layout and setup of informational booth as well as collateral needed for each event.

• Recommend and order promotional items needed at events in order to promote LCVB and its mission.

• Work in conjunction with the Executive Director and grant committee to promote, solicit and score applications for both the Arts & Culture Grant Program and the Community Events Grant Programs. 

• Serve as the main point of contact and develop relationships with organizations who are awarded grants through the LCVB grant programs to help promote these events on a local level as well as to visitors. 

• Responsible for the fulfillment of sponsorship rights (i.e. ticket distribution, parking, etc.) associated with awarded grants and sponsorships. 

• Ensure grant recipients fulfill all requirements set forth by the LCVB. 

• Upon the conclusion of any event awarded a grant, ensure invoices are received from the event organizers and that all grants are paid out in a timely manner. 

• Actively maintain and populate the online, LCVB Events Calendar with events from community organizations as well as from members.

• Assist with managing any LCVB-hosted events such as the annual State of Travel and Tourism Meeting which may include serving as the lead for registration management and event set-up. 

Community and Stakeholder Engagement

• Develop meaningful relationships with travel and tourism stakeholders and community members.

• Assist in continuing the growth and benefits provided by the LCVB Membership Program including constant evaluation of membership benefits, identifying new, useful benefits for our members and clearly communicating the unique benefits of being a partner with the LCVB.

• Proactively seek out new partners and event organizers to become members.

• Collaborate with LCVB partners involved with the Membership program including contacts with The News-Herald.

• Identify target markets for new partnerships and ensure the most visible members of the travel and tourism community are actively engaged with the LCVB. 

• Identify and create engagement opportunities for members to participate in marketing programs, media inquiries, educational programming, product promotion and other resources offered to members.

• Stay in active contact with members to ensure both short-term and long-term engagement and growth with the LCVB.

• Maintain database of current, former and prospective members.

• Assist Creative Director to ensure list of members is current and correct on the LCVB website.

• Work closely with members to curate fun, informative and engaging content which may be used in LCVB marketing such as social media, email newsletters, digital marketing or other marketing initiatives.

Social Media and Digital Marketing

• Work collaboratively with the LCVB Social Media Community Manager as a member of our social media team to post relevant member or event-specific content on the LCVB social media platforms. 

• Visit member businesses to curate content for current or future social media promotion.

• Focus on helping to grow the LCVB social media platforms through engagement with LCVB members and stakeholders.

• Assist in populating a monthly, email newsletter exclusive to members with engaging and useful information related to travel and tourism. 

• Communicate member-specific social media or digital marketing co-op opportunities to members and connect them with the appropriate point person in charge of those opportunities.

Requirements: 

• Minimum of one to three years of experience in event management, digital marketing, sales, communications, public relations or a related field

• Excellent communication, organizational and writing skills

• Outgoing and friendly personality

• Experience managing social media for a business or organization

• Self-starter

• Positive, professional and diplomatic in all communications

• Creative thinker

• Skilled in creative content creation and management

• Skilled in Microsoft Office programs

• Ability to work some evening and weekends

• Knowledge of Lake County, OH and surrounding area is a benefit

• Graphic design desired but not required

• Video production and edited desired but not required

• Travel and Tourism industry experience is a benefit

• Ability to adapt to varying office temperatures

• Valid driver’s license and auto insurance

Benefits: 

• Health Insurance

• Dental Insurance

• Vision Insurance

• Health Savings Account

• Retirement Plan

• 20 Days Paid-Time-Off

• Comp Time for working Special Events

• Group Life Insurance

• Flexible Schedule

Apply online and/or submit resume and cover letter to Neil Stein at [email protected]. 

The deadline to apply is Friday, September 8, 2023

Remarkable Lake County OH