Position Summary
**This role requires 3 days a week in the office, we are not accepting remote employees at this time**
Samsung Electronics America is recruiting for a Senior Manager of Quality Standards, based in Los Angeles for Samsung TV Plus. Samsung TV Plus is Samsung’s free ad-supported Smart TV video service that delivers instant access to news, sports, entertainment, music, and lifestyle content with no need to download an app, purchase an additional device, or pay for another subscription. Samsung TV Plus launched in the US on April 2018 and is currently available on 2016-23 models of Samsung Smart TVs and recent Galaxy mobile devices.
As the Senior Manager of Quality Standards within the Global Technical Operations team, you will be responsible for three primary objectives; leading QC teams across regions to support the global operation team, developing QoE/QoS models, owning the incident management infrastructure.
Under your direction this team will be responsible for ensuring all content on the TV Plus platform meets or exceeds our high-quality standards. This position will work closely with our various engineering teams to develop tools that will implement the quality strategies that best meet the needs of the rapidly growing and changing FAST landscape. A key task will be to understand the consumer experience and look for ways to improve Samsung’s relationship in order to drive growth and viewership to the TV Plus platform.
Samsung TV Plus is in the midst of an exciting period of growth and development, and seeks a candidate with a keen understanding of the FAST ecosystem. The ideal candidate will be a strong critical thinker with high attention to detail as well as the ability to see the big picture. We are looking for an experienced people manager who can collaborate and communicate effectively with the broader team.
RESPONSIBILITIES:
- Develop, maintain and adapt QC test scripts to meet the needs of a constantly evolving landscape. Update procedures and standards as needed to create an efficient workflow while maintaining our high level of quality requirements.
- Lead a large global team of passionate QC specialists, driving unity, flexibility and consistency across Quality Standards teams.
- Develop QoE/QoS modeling frameworks while working with our engineering team to define tool requirements for integration & operationalization on a global scale.
- Working cross-functionally with analytics & data science to develop end-user experience metrics, including monitoring systems and service assurance.
- Develop an Incident Management process, coordinate with the various resolution parties and establish effective communication with stakeholders for post-incident reviews
- Take ownership of incidents and problems, and strive to understand and develop a detailed root cause analysis while cultivating solutions and/or workarounds for new and recurring issues.
- Participate in critical incident response and serve as the primary escalation point for internal Operations teams.
REQUIRED QUALIFICATIONS:
- Bachelor’s Degree and/or equivalent related work experience required
- 10+ years of content operations experience, 5+ years of working in Quality Assurance, Quality Control or Quality of Experience capacity.
- A strong understanding of FAST linear streaming television and VOD ecosystems is required.
- Experience working at a network operations center (NOC) and/or Master Control environment is strongly preferred.
- Experience working with offshore resources in different time zones a plus
- Proven ability to create organized and efficient processes from chaos and complexity within a rapidly expanding platform.
- An ability to identify, troubleshoot and find resolution to application-based issues.
- Excellent collaborator with the ability to effectively communicate across divisions and language barriers.
Compensation for this role, for candidates based in Los Angeles, is expected to be between $120,000 and $180,000 + Bonus
Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role
- Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [email protected] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.
Samsung Electronics America
Related jobs:
Film Crew and Interns – Production Studio Hiring
Job Description
A growing film production studio is looking for passionate and talented individuals to join its creative team. This opportunity is open to both experienced professionals and aspiring interns eager to gain hands-on experience in film and media production. The studio is dedicated to producing high-quality content and seeks team members who are motivated, dependable, and collaborative.
Job Responsibilities
-
Collaborate with production teams on various film and media projects
-
Support departments including wardrobe, makeup, editing, and sound design
-
Assist in production logistics, coordination, and on-set preparation
-
Maintain a professional and positive attitude in a fast-paced creative environment
Requirements
-
Open to professionals and interns across all departments
-
Must be creative, reliable, and passionate about film production
-
Strong communication and teamwork skills required
-
Based in or able to work in Milwaukee, Wisconsin
-
Previous experience is a plus but not required for interns
Compensation
-
Paid and internship opportunities available
-
Hands-on experience working with a professional production team
-
Opportunity for growth within the studio’s expanding network
Job Description
A film production team is seeking Production Assistants for a one-day union shoot in Peekskill, New York. This is a great opportunity for individuals looking to gain hands-on experience on set and work closely with a professional film crew. The selected candidates will assist in various on-set operations and contribute to the smooth running of the production.
Job Responsibilities
-
Support the production team during filming.
-
Assist with setup, organization, and coordination on set.
-
Perform general production duties as assigned.
-
Maintain a positive, professional attitude while working with cast and crew.
-
Follow directions efficiently in a fast-paced environment.
Requirements
-
Must be available for the one-day shoot in Peekskill, NY.
-
Prior production experience preferred but not required.
-
Must be punctual, reliable, and professional.
-
Ability to work well under direction and as part of a team.
Compensation
-
Paid opportunity (Union rate)
Job Description
A dynamic film production is seeking experienced and motivated crew members to join the team. This is an excellent opportunity to gain hands-on experience and contribute to a professional production with Barrington Marson Productions.
We are currently hiring for paid positions, and applicants must be flexible with pay. Ideal candidates are passionate about filmmaking, work well under pressure, and thrive in a collaborative environment.
Available Positions
-
Gaffer – Responsible for designing and executing the lighting plan in collaboration with the Director of Photography.
-
First Assistant Director – Oversees the shooting schedule, manages the set, and ensures smooth coordination between departments.
-
Script Supervisor – Maintains script continuity, tracks daily progress, and ensures consistency across scenes.
Job Responsibilities
-
Collaborate with the production team to meet creative and technical goals.
-
Maintain professionalism, punctuality, and attention to detail on set.
-
Communicate effectively with the director and crew to ensure smooth production operations.
-
Execute assigned duties according to industry standards and safety guidelines.
Requirements
-
Previous experience in film or television production preferred.
-
Strong understanding of on-set procedures and communication.
-
Must be adaptable, reliable, and organized.
-
Willingness to work flexible hours based on production needs.
Compensation Details
-
Paid Positions
-
Flexible Pay (rates discussed based on experience and availability)
This is a great opportunity to work with a creative team and gain valuable credits in professional filmmaking.
Model Recruiters for Fashion and Talent Agency
Job Description
A top-tier modeling agency is now hiring motivated Model Recruiters to scout new talent and connect with aspiring models in the Atlanta market and beyond. This is a remote-friendly, commission-based opportunity ideal for self-starters who are passionate about fashion, talent development, and building strong networks in the entertainment industry. If you’re looking for flexibility and income potential while expanding your footprint in the modeling world, this role is for you.
Job Responsibilities
- Identify and recruit potential modeling talent through online platforms and personal networks
- Build and maintain a pipeline of qualified candidates for agency representation
- Conduct initial outreach and guide talent through the application process
- Attend weekly calls and monthly virtual meetings for team updates and support
- Stay informed on trends in the modeling and entertainment industries
Requirements
- Must be 18 or older
- Familiarity with the fashion or modeling industry preferred
- Self-driven, organized, and results-oriented
- Smartphone and/or computer required for daily communication
- Able to work independently with minimal supervision
Compensation
- Commission-based pay structure with unlimited earning potential
- 90% remote flexibility
- Access to an established network within the Atlanta modeling market
- Ongoing mentorship and brand-building opportunities