JOB SUMMARY:
Must be able to execute project requirements as well as understand analyze and evaluate all company practices that impact the clients experience, handle all customer projects, and serve as a point of contact for TTG departments. Make recommendations to the leadership team on improving methods of handling client concerns to ensure the highest level of service and present ideas on service recovery. Gather feedback from clients and coordinate with all departments to improve the client experience and share best practices for future projects. Support the leadership team and company objectives by training Account Managers for continual growth and improvement, and support sales.
ESSENTIAL FUNCTIONS:
- End to end management of a project including design consultation, fabrication management, onsite production to budget reconciliation.
- Must be agile and willing to help out on all aspects of job.
- Willing to approach the new and unknown.
- Ensure client satisfaction as related to large scale projects which may include existing Exhibit Management Program clients, new sales and rental projects.
- Participate in Design and Engineering meetings to keep up to date on projected projects and provide input and recommendations.
- Prioritize problems areas that hinder internal and external client communications.
- Will be expected to deal with our standard metalli based, or wood based tradeshow exhibits with the occasional permanent install, interior graphics or outdoor event thrown in
- Expected to conduct meetings with Estimating, Engineering and Production, setting timelines, working with purchasing for materials
- Expected to constantly update items in our ERP system regarding sales lines, BOMs (Bill of Materials), shipment orders, releasing production documents, etc.
- Required to (occasionally) conduct site visits or site supervision at selected tradeshows.
- Initiate job tracking, project management and cost analysis after project is sold and/or completed.
- Rectify timelines with the client and immediately communicate the new/revised timeline when applicable.
- Monitor progress of project timelines with internal and external vendors and confirm schedule for preview date and time.
- Attend client preview and complete any follow up on the project, reconcile each project when the exhibit returns from the show and ensure closing of sale.
- Establish work flow outline to ensure coordination between Sales and all required departments, to complete new projects within the client provided deadlines.
- Run weekly open order report and maintain current monthly closing.
- Review and verify the sales agreement and backup documents including quotes, calendar/timelines, colors, approvals, and deposit. Information captured in NAVISION
- Process order by releasing Sales Agreement to Sales Order, Work Orders for drawings and set up instructions as needed.
- Ability to Create all shipment orders.
- Distribute accurate Orders to correct vendor/department.
- Initiate and confirm 100% collection of balance on project before shipping.
- Confirm vendor quotes, orders, and pricing, shipping and delivery details.
- Ensure quotes are obtained from approved vendors and apply markups for resale as needed.
- Distribute accurate purchase orders to correct vendors.
- Collect order confirmations from vendors including prices, delivery dates, colors, quantities, and shipping
- Assist as needed in researching/purchasing raw materials.
- Assist as needed for current inventory counts of raw material to fulfill current project.
- Assist sales in the presentation and execution of events.
- Other duties as assigned.
- Be able to manage a and fast-paced and quickly changing environment
REQUIRED EDUCATION AND EXPERIENCE:
- An Associates or Bachelors Degree or equivalent working knowledge in the event industry.
- Substantial event management experience and requirement of previous budgeting, fabrication and reconciliation oversite.
- Requirement to be able to use AutoCAD, Adobe Suite and/or any 3D modeling program
- MS office programs (Word, PowerPoint, etc.) or equivalent package
- Exceptional communication, creativity, and strategic thinking skills
- Ability to create solutions for various project scenarios and work collectively with others
- Assess and handle purchasing of needed raw materials as well as outsourcing of customized components.
- Research new materials and identify those which would be applicable to a given project while understanding the balance between performance and budget.
- The position requires good, basic, clerical and administrative skills with emphasis on verbal and written communication skills (in English), good common sense; positive attitude; willingness to take initiative; and ability to maintain confidentiality.
- Ability to work accurately and quickly under company deadlines.
- Cooperative, courteous, flexible and good natured.
- Conscientious, persistent, resourceful, productive and active.
- Must have the ability to exercise considerable judgment and discretion in establishing and maintaining good working relationships and deal with employees in an efficient and professional manner.
- Must have reliable transportation.
- Must have attention to detail and accuracy.
- Ability to prioritize and balance multiple tasks and commitment to meeting and exceeding deadlines and goals.
- Valid drivers license.
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