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Customer Service Manager

$$$

Responsibilities:

  • Develop the Customer Service team to meet or exceed defined service level targets.
  • Manage staffing availability, performance development, and development of team members. This includes defining and managing training plans for new hires.
  • Be the Voice of Customers and drive opportunities to improve quality of services.
  • Ensure SOP adherence and ownership of Customer Service audit including closure of findings.
  • Responsible for cost and team performance.
  • Leverage customer service functional tools and use data to support decision-making.

Requirements:

  • Bachelor’s degree in Business Administration, Logistics, Supply Chain or other related subject.
  • Minimum 5 years of people management experience within a Customer Service function
  • Familiar with SAP/ERP order to cash function
  • Able to travel approximately 15% domestically
  • Experience in leadership, change management, and conflict management

for immediate consideration, please email resume to: [email protected]

Randstad USA

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Expiration date:
08-30-2023

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